Brockton Area Transit Authority Performance Measure Report FY20

2020·0.13 MB·English

by  Brockton Area Transit Authority

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Performance Dashboard FY20
Fixed Route July Aug. Sept. Oct. Nov. Dec. Jan Feb Mar Apr May June Average Standard Goal FY19
Total Passengers 199,117 211,340 232,952 255,408 219,066 189,218 192,481 197,473 134,785 43,714 46,121 68,789 165,872 219,727
Pass/Rev Hour 23.03 23.91 24.96 24.86 25.43 21.23 21.65 20.95 17.59 7.85 8.50 12.35 19.36 22.00 26.00 24.28
Pass/Rev Mile 1.84 2.02 2.16 2.00 2.05 1.70 1.76 1.86 1.36 0.66 0.72 0.95 1.59 2.00 2.20 2.02
On-Time 98.49% 98.47% 94.96% 96.56% 95.67% 96.02% 97.99% 99.00% 99.58% 99.95% 100.00% 100.00% 98.06% 95% 98% 97.81%
Demand Response July Aug. Sept. Oct. Nov. Dec. Jan Feb Mar Apr May June Average Standard Goal FY19
Total Passengers 14,828 15,014 13,708 15,334 13,308 12,882 13,845 12,575 8,154 2,840 2597 3236 10,693 14,490
Pass/Rev Hour 2.65 2.67 2.58 2.62 2.60 2.49 2.53 2.56 1.65 0.71 0.70 0.82 2.05 2.25 2.75 2.51
On-Time 87.85% 88.32% 84.44% 84.95% 84.97% 84.90% 87.60% 86.36% 90.02% 97.61% 95.41% 94.40% 88.90% 85% 90% 88.10%
Safety July Aug. Sept. Oct. Nov. Dec. Jan Feb Mar Apr May June Average Standard Goal FY19
Preventable FR
Accidents/ 100K
miles 1.76 1.82 0.00 3.35 3.48 2.74 0.86 2.83 2.06 0.00 1.52 5.58 2.17 3 2 1.27
Preventable DR
Accidents/10K miles 0.2 0 0.21 0 0.21 0.2 0 2.17 2.78 0.00 6.77 0.00 1.05 3 2 0.67
Maintenance July Aug. Sept. Oct. Nov. Dec. Jan Feb Mar Apr May June Average Standard Goal FY19
Fixed Route Miles Between
Breakdowns w/ passenger
interruption 56,860 54,826 50,262 59,691 115,075 54,688 55,818.00 35,291.00 48,501.00 22,597.00 65,748.00 89,532.00 59,074 20,000 25,000 45,778
Demand Response Miles
Between Breakdowns w/
passenger interruption 25,243.00 50,136.00 23,931.50 54,092.00 12,137.00 16,120.00 51,337.00 22,992.00 17,964.00 15,393.00 14,778.00 19,719.00 26,987 25,000 30,000 37,622
Customer Service July Aug. Sept. Oct. Nov. Dec. Jan Feb Mar Apr May June Average Standard Goal FY19
Valid Complaints
/100,000 pax FR 3.01 1.42 1.92 4.07 4.70 1.72 1.61 3.37 1.57 2.29 2.17 7.27 2.93 8 5 2.52
Valid Complaints
/10,000 pax DR 3.44 0.00 3.71 2.47 5.63 3.84 1.77 0.00 2.97 0.00 0.00 3.69 2.29 4 2 0.85