Branding and Sustainable Competitive Advantage: Building Virtual Presence Avinash Kapoor Management Development Institute, India Chinmaya Kulshrestha Management Development Institute, India Senior Editorial Director: Kristin Klinger Director of Book Publications: Julia Mosemann Editorial Director: Lindsay Johnston Acquisitions Editor: Erika Carter Development Editor: Joel Gamon Production Editor: Sean Woznicki Typesetters: Chris Shearer, Jennifer Romanchak Print Coordinator: Jamie Snavely Cover Design: Nick Newcomer Published in the United States of America by Business Science Reference (an imprint of IGI Global) 701 E. Chocolate Avenue Hershey PA 17033 Tel: 717-533-8845 Fax: 717-533-8661 E-mail: [email protected] Web site: http://www.igi-global.com Copyright © 2012 by IGI Global. All rights reserved. No part of this publication may be reproduced, stored or distributed in any form or by any means, electronic or mechanical, including photocopying, without written permission from the publisher. Product or company names used in this set are for identification purposes only. Inclusion of the names of the products or companies does not indicate a claim of ownership by IGI Global of the trademark or registered trademark. Library of Congress Cataloging-in-Publication Data Branding and sustainable competitive advantage: building virtual presence / Avinash Kapoor and Chinmaya Kulshretha, editors. p. cm. Includes bibliographical references and index. Summary: “This book explores the processes involved in managing brands for long-term sustainable competitive advan- tage, helping readers better understand the importance of consumers’ perceptions in brand management”--Provided by publisher. ISBN 978-1-61350-171-9 (hbk.) -- ISBN 978-1-61350-172-6 (ebook) -- ISBN 978-1-61350-173-3 (print & perpetual access) 1. Branding (Marketing) 2. Brand name products--Management. 3. Product management. I. Kapoor, Avinash. II. Kulshretha, Chinmaya, 1976- HF5415.1255.B72 2012 658.8’27--dc23 2011031126 British Cataloguing in Publication Data A Cataloguing in Publication record for this book is available from the British Library. All work contributed to this book is new, previously-unpublished material. The views expressed in this book are those of the authors, but not necessarily of the publisher. To my mother Dr. Gyan Kapoor, my Brother Vivek Kapoor, my wife Namita, and my son Akshat for their continued love and support and encouragement. Avinash Kapoor To my beloved parents Mrs. Indira Kulshrestha and Dr. N. K. Kulshrestha for their blessings, and to my husband Shailendra and my son Yashmit for their unflinching support. Chinmaya Kulshrestha Editorial Advisory Board Jaideep Motwani, Seidman College of Business, USA Ashok Kumar, Seidman College of Business, USA Ralf Wagner, University of Kassel, Germany Richard Feinberg, Purdue University, USA Harsh Diwedi, University of Rajasthan, India Arvind Kalia, Rajasthan Patrika, India J.C. Kapoor, Management and IT consultant, India List of Reviewers Jaideep Motwani, Seidman College of Business, USA Ashok Kumar, Seidman College of Business, USA Ralf Wagner, University of Kassel, Germany Richard Feinberg, Purdue University, USA Harsh Diwedi, University of Rajasthan, India Arvind Kalia, Rajasthan Patrika, India J.C. Kapoor, Management and IT consultant, India Rajesh Pillannia, MDI, India Soumendu Biswas, MDI, India Avinash Kapoor, MDI, India Chinmaya Kulshrestha, MDI, India Table of Contents Preface .................................................................................................................................................viii Acknowledgment ...................................................................................................................................x Section 1 Branding and Sustainable Competitive Advantage Chapter 1 Is Being Perceived as Sustainable a Means to Achieve a Differential Advantage? ................................1 Avinash Kapoor, Management Development Institute (MDI), India Chinmaya Kulshrestha, Management Development Institute (MDI), India Chapter 2 Are Strong Brands a Source of Competitive Advantage in the Virtual World? ......................................4 Piyush Sharma, The Hong Kong Polytechnic University, Hong Kong Chapter 3 Taking Public Health Learning Global through Branding and Identity Management ..........................24 Shalin Hai-Jew, Kansas State University, USA Section 2 Strategic Branding Decisions Chapter 4 Exploring Key Issues in Destination Branding .....................................................................................47 Piyush Nangru, Great India Rural Tours, India Vaibhav Rustagi, ITC Ltd, India Manish Makhija, HCL Technologies, India Lubna Nafees, IMT, India Omkumar Krishnan, IMT, India Chapter 5 Branding Strategies for Digital TV Channels .......................................................................................57 Margherita Pagani, Bocconi University, Italy Chapter 6 Between Physical and Virtual Reality: The Case of Benetton Brand, “A Company that is Born from Ideas” ...............................................................................................................................69 Annamaria Silvana de Rosa, Sapienza University of Rome, Italy Elena Bocci, Sapienza University of Rome, Italy Chapter 7 Branding and Sustainable Competitive Advantage in Indian Politics: Brand Rahul Gandhi ...............96 Avinash Kapoor, Management Development Institute (MDI), India Chinmaya Kulshrestha, Management Development Institute (MDI), India Section 3 Consumers and Brands Chapter 8 Brand Engagement and Brand Loyalty ...............................................................................................121 Ronald E. Goldsmith, Florida State University, USA Chapter 9 The Brand Stakeholder Approach: Broad and Narrow-Based Views to Managing Consumer-Centric Brands ...................................................................................................................136 Jonathan A. J. Wilson, University of Greenwich, UK Chapter 10 Brand Obsessed Society: Branding Yoga Guru Baba Ramdev in India .............................................161 Chinmaya Kulshrestha, Management Development Institute (MDI), India Avinash Kapoor, Management Development Institute (MDI), India Section 4 Digital and Virtual World Chapter 11 GeoFree BrandComms: Building and Sustaining Virtual Brand Communities .................................177 P. Raj Devasagayam, Siena College, USA Dana A. VanDen Heuvel, Pheedo, Inc., USA Chapter 12 Enhanced Social Presence Through eBranding the Consumer in Virtual Communities ....................189 Robert Pennington, Fo Guang University, Taiwan Chapter 13 E-Branding and Institutional Web Sites: The “Visiting Card” of the Municipalities of Rome and Paris .......................................................................................................207 Annamaria Silvana de Rosa, Sapienza University di Rome, Italy Elena Bocci, Sapienza University di Rome, Italy Massimiliano Picone, Sapienza University di Rome, Italy Compilation of References ...............................................................................................................248 About the Contributors ....................................................................................................................274 Index ...................................................................................................................................................279 viii Preface Brands help to build sustained relationships with the consumers. Strong brands lend endurance and permanence to an organization and protect it from the market turbulence and uncertainties. Given its strategic role, the selected chapters examine and develop a critical understanding of the processes in- volved in building and managing brands for gaining long-term sustainable competitive advantage. The book provides an insight into the world of sustainable and competitive branding through thirteen chap- ters divided into four sections. In section one, “Branding and Sustainable Competitive Advantage,” the first chapter discusses whether being perceived as sustainable is a means to achieve a differential advantage. Whereas, the second chapter on “Are Strong Brands a Source of Competitive Advantage in the Virtual World?” highlights the importance of customer education and employee training to prevent the erosion of brand image and loyalty on one hand, and improve perceived service quality and customer satisfaction on the other, for companies using offshore outsourcing of customer services. Finally, the third chapter, “Taking Public Health Learning Global through Branding and Identity Management,” explores potential methods for online branding and identity management. This chapter addresses an environmental scan of the global public health environment and work implications of the global branding, along with the engagement and the maintenance of the brand over time. In section two “Strategic Branding Decisions,” the first chapter, “Exploring key issues in Destination Marketing,” discusses and presents an analytical framework to effectively communicate the competi- tive advantage of destinations and market them as brands. The second chapter, “Branding Strategies for digital TV Channels,” analyses the impact of digitalization on TV marketing strategies focusing on the role of brand as a loyalty-based resource, available to digital television networks to create a sustain- able competitive advantage. The third chapter, entitled “Between Physical and Virtual reality: the case of Benetton Brand,” identifies the organizational dynamics of the Benetton Company and presents a perspective theory that seeks to analyze the connections between social representations and corporate communication. Further, the fourth chapter, “Branding & Sustainable Competitive Advantage in Indian Politics: Brand Rahul Gandhi,” discusses and analyses Rahul Gandhi as a brand to find a match between brand identity, brand personality, and consumer perception in terms of benefits sought and influence of activi- ties undertaken by him. The chapter concludes that there should be a sustainable synergy between the leader and the party to avoid brand equity dilution. In section three, “Consumers and Brands,” the first chapter, “Brand Engagement and Brand Loyalty,” states brand engagement from theoretical, managerial, and methodological perspectives. The theoretical component describes types and levels of engagement and emphasizes their antecedents and consequences. ix The managerial component briefly describes management interests in branding and brand loyalty and the relation of brand engagement to loyalty. Finally, the methodological component briefly describes how to operationalize the engagement concepts. Similarly, the second chapter, “The Brand Stakeholder Approach: Broad and Narrow-based views to managing consumer-centric brands,” presents a dynamic collaborative process of creation of brands seeking to engage consumers in new and innovative ways in order to gain authenticity. Finally, the third chapter, “Brand Obsessed Society: Branding Yoga Guru Baba Ramdev in India,” explores the value propositions, and the sustainable key differentiators to analyze the brand status and brand strategy of spiritual beacon Baba Ram Dev. The chapter concludes that, a strong synergy between image and identity of Brand Baba Ramdev results in strong personality that offers him a competitive advantage to get across to the consumers. In section Four, “Digital And Virtual World,” the first chapter, “GeoFree BrandComms: Building and Sustaining Virtual Brand Communities,” presents the use of Weblogs (Blogs) and related technologies as strategic tools in building GeoFree BrandComms and posits the applications of GeoFree BrandComms in Web-based marketing strategies that find their basis in strong brands and loyal customers. Further, the second chapter, “Enhanced Social Presence Through eBranding the Consumer in Virtual Communities,” discusses that brands have become an important mode of consumer communication, identifying and distinguishing consumers as social objects within consumer market culture. In addi- tion, eBranding affords consumers the necessary tools to represent themselves by communicating their roles and relationships in virtual consumer culture environments for transfer to actual consumer culture environments. Finally, the third chapter, “E branding and Institutional Websites: the Visiting Cards of the Munici- palities of Rome and Paris,” presents the analysis of the municipal web sites of two historical capitals, Rome and Paris, considered as the Visiting Cards these two cities offer citizens and tourists. In sum, the chapter offers guidelines for web professionals and institutional communication managers. Avinash Kapoor Management Development Institute, India Chinmaya Kulshrestha Management Development Institute, India
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