Backup Exec Appliance Administrator's Guide 3600 R4 PDF
Preview Backup Exec Appliance Administrator's Guide 3600 R4
Symantec Backup Exec Appliance Administrator's Guide 3600 R4 Documentationversion:3600R4 Legal Notice Copyright©2015SymantecCorporation.Allrightsreserved. Symantec,theSymantecLogo,theCheckmarkLogoaretrademarksorregisteredtrademarks ofSymantecCorporationoritsaffiliatesintheU.S.andothercountries.Othernamesmay betrademarksoftheirrespectiveowners. ThisSymantecproductmaycontainthirdpartysoftwareforwhichSymantecisrequiredto provideattributiontothethirdparty(“ThirdPartyPrograms”).SomeoftheThirdPartyPrograms areavailableunderopensourceorfreesoftwarelicenses.TheLicenseAgreement accompanyingtheSoftwaredoesnotalteranyrightsorobligationsyoumayhaveunderthose opensourceorfreesoftwarelicenses.PleaseseetheThirdPartyLegalNoticeAppendixto thisDocumentationorTPIPReadMeFileaccompanyingthisSymantecproductformore informationontheThirdPartyPrograms. 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TheTechnicalSupportgroupworkscollaborativelywiththeotherfunctionalareas withinSymantectoansweryourquestionsinatimelyfashion.Forexample,the TechnicalSupportgroupworkswithProductEngineeringandSymantecSecurity Responsetoprovidealertingservicesandvirusdefinitionupdates. Symantec’ssupportofferingsincludethefollowing: ■ Arangeofsupportoptionsthatgiveyoutheflexibilitytoselecttherightamount ofserviceforanysizeorganization ■ Telephoneand/orWeb-basedsupportthatprovidesrapidresponseand up-to-the-minuteinformation ■ Upgradeassurancethatdeliverssoftwareupgrades ■ Globalsupportpurchasedonaregionalbusinesshoursor24hoursaday,7 daysaweekbasis ■ PremiumserviceofferingsthatincludeAccountManagementServices ForinformationaboutSymantec’ssupportofferings,youcanvisitourwebsiteat thefollowingURL: www.symantec.com/business/support/ Allsupportserviceswillbedeliveredinaccordancewithyoursupportagreement andthethen-currententerprisetechnicalsupportpolicy. Contacting Technical Support CustomerswithacurrentsupportagreementmayaccessTechnicalSupport informationatthefollowingURL: www.symantec.com/business/support/ BeforecontactingTechnicalSupport,makesureyouhavesatisfiedthesystem requirementsthatarelistedinyourproductdocumentation.Also,youshouldbeat thecomputeronwhichtheproblemoccurred,incaseitisnecessarytoreplicate theproblem. WhenyoucontactTechnicalSupport,pleasehavethefollowinginformation available: ■ Productreleaselevel ■ Hardwareinformation ■ Availablememory,diskspace,andNICinformation ■ Operatingsystem ■ Versionandpatchlevel ■ Networktopology ■ Router,gateway,andIPaddressinformation ■ Problemdescription: ■ Errormessagesandlogfiles ■ TroubleshootingthatwasperformedbeforecontactingSymantec ■ Recentsoftwareconfigurationchangesandnetworkchanges Licensing and registration IfyourSymantecproductrequiresregistrationoralicensekey,accessourtechnical supportWebpageatthefollowingURL: www.symantec.com/business/support/ Customer service CustomerserviceinformationisavailableatthefollowingURL: www.symantec.com/business/support/ CustomerServiceisavailabletoassistwithnon-technicalquestions,suchasthe followingtypesofissues: ■ Questionsregardingproductlicensingorserialization ■ Productregistrationupdates,suchasaddressornamechanges ■ Generalproductinformation(features,languageavailability,localdealers) ■ Latestinformationaboutproductupdatesandupgrades ■ Informationaboutupgradeassuranceandsupportcontracts ■ InformationabouttheSymantecBuyingPrograms ■ AdviceaboutSymantec'stechnicalsupportoptions ■ Nontechnicalpresalesquestions ■ IssuesthatarerelatedtoCD-ROMs,DVDs,ormanuals Support agreement resources IfyouwanttocontactSymantecregardinganexistingsupportagreement,please contactthesupportagreementadministrationteamforyourregionasfollows: Asia-PacificandJapan [email protected] Europe,Middle-East,andAfrica [email protected] NorthAmericaandLatinAmerica [email protected] Contents Technical Support ............................................................................................... 4 Chapter 1 Introducing the Backup Exec appliance ......................... 11 ComponentsandfeaturesoftheSymantecBackupExec appliance.............................................................................. 11 SystemrequirementsfortheBackupExecappliance........................... 12 BackupExecappliancesoftwarebundles.......................................... 13 ConnectingtotheBackupExecappliance......................................... 14 Chapter 2 Hardware components of the Backup Exec 3600 R4 Appliance .................................................................. 16 BackupExec3600R4Appliancefrontpanel...................................... 16 BackupExec3600R4Appliancerearpanelcomponents..................... 17 BackupExec3600R4applianceports.............................................. 19 BackupExec3600R4Appliancediskandstoragesubsystem............... 20 BackupExec3600R4ApplianceLEDstatuslights..............................21 Chapter 3 Configuring the Backup Exec appliance ......................... 25 BackupExecapplianceconfigurationrequirements............................. 25 ConfiguringtheBackupExecappliance............................................ 26 Locatingthedefaultappliancehostnameandusingittoaccess andconfiguretheBackupExecappliance............................. 28 InstallingtheBackupExecappliancemountrailsandmounting theapplianceinarack.......................................................29 ConnectingtotheBackupExecapplianceforthefirsttimeand verifyingthefactorytestresults........................................... 32 PerformingtheinitialconfigurationoftheBackupExec appliance........................................................................ 38 UpdatingtheBackupExecappliancesoftwareandhardware firmware ......................................................................... 43 StartingBackupExecfromtheBackupExecappliance.................. 45 ShuttingdowntheBackupExecappliance...................................47 Contents 8 Chapter 4 ModifyingtheBackupExecapplianceconfiguration settings ............................................................................ 48 ChangingthepasswordfortheBackupExecappliance........................ 49 JoiningtheappliancetoadomainfromthewebUI.............................. 50 Domainnamesuffixguidelines.................................................. 51 Removingtheappliancefromadomain............................................ 51 ConfiguringaDNSserverfortheBackupExecappliancebyusinga static IP address .................................................................... 52 ConfiguringaproxyserverfortheBackupExecappliance.................... 53 SelectingalanguagetousewiththeBackupExecAdministration Console ............................................................................... 53 Settingtheappliancelocation......................................................... 53 Settingthedateandtimeformatsfortheappliance............................. 54 TeamingBackupExecapplianceEthernetports..................................54 DeterminingtheBackupExecappliancesoftwareversion information............................................................................ 58 AboutaddingtheBackupExecappliancetoanexistingBackupExec environment .......................................................................... 58 Chapter 5 Monitoring Backup Exec appliance operations ............ 59 MonitoringthestatusoftheBackupExecappliancehardware components .......................................................................... 59 MonitoringBackupExecjobsfromtheBackupExecapplianceweb UI........................................................................................60 ViewingBackupExecalertsfromtheappliancewebUI........................ 60 ClearingBackupExecalertsfromtheappliancewebUI....................... 61 SecuringtheBackupExecApplianceusingtheSymantecDataCenter SecurityAgent(ServerAdvancedversion)................................... 62 Chapter 6 Using external storage devices with the Backup Exec appliance ............................................................... 64 TypesofexternalstoragedevicestousewiththeBackupExec appliance.............................................................................. 64 ConnectingatapedevicetotheBackupExecappliance...................... 65 Contents 9 Chapter 7 Managing the Backup Exec appliance remotely using PowerShell ........................................................... 68 UsingtheWindowsPowerShellcommandlineinterfacewiththeBackup Exec appliance ...................................................................... 68 EnablingaremotePowerShellconnectionbetweentheapplianceand a remote computer ................................................................. 69 PowerShellcommands.................................................................. 70 Chapter 8 Removing and replacing Backup Exec appliance replaceable components ............................................. 79 Customer-replaceablecomponentsintheBackupExec appliance.............................................................................. 79 HowSymantecdetectsBackupExecapplianceissues.........................80 ReplacingasingleBackupExecappliancediskdrive...........................82 RemovingaBackupExecappliancediskdrivecarriage....................... 82 ReplacingaBackupExecappliancediskdrivemodule........................ 83 RemovingaBackupExecappliancepowersupplymodule................... 84 ReplacingaBackupExecappliancepowersupplymodule................... 85 ReplacingBackupExecappliancehardware...................................... 85 Chapter 9 ResettingtheBackupExecappliancefactoryimage and settings .................................................................... 86 ResettingtheBackupExecappliancefactoryimageandthefactory settingsbyusingthePowerShellcommand-lineinterface............... 86 ResettingtheBackupExecappliancefactoryimageandfactorysettings byusingtheUSBkey.............................................................. 87 Chapter 10 Disaster recovery ................................................................ 90 Pre-disasterrecoverycomponents................................................... 90 BackinguptheBackupExecappliancededuplicationdiskstorage deviceusingascheduledBackupExecjob.................................. 91 PreparingfordisasterrecoverywiththePowerShellcommand-line interface ............................................................................... 91 RecoveringtheBackupExecappliancewithareplacementappliance afteradisasteroccurs............................................................. 92 RecoveringtheBackupExecappliancewhenmultiplediskdrives fail....................................................................................... 95 Howtocompletedisasterrecoveryforappliancesthatareconfigured foruseinaCentralAdminServerOptionenvironment..................100 Contents 10 Chapter 11 Troubleshooting ................................................................. 102 TroubleshootingtheBackupExecappliance.................................... 102 TroubleshootingBackupExecAppliancefanandpowersupply issues ................................................................................ 104 TroubleshootingBackupExecAppliancediskandRAIDgroup failures ............................................................................... 105 TroubleshootinggeneralBackupExecapplianceissues..................... 108 HowtoenabletheBackupExecapplianceRemoteManagement featureintheBIOSsetup....................................................... 112 Appendix A TechnicalspecificationsfortheBackupExec3600 R4 Appliance ................................................................ 114 TechnicalspecificationsfortheBackupExec3600R4Appliance.......... 114 Appendix B Certification and compliance information for Backup Exec appliances ............................................. 117 BackupExecappliancesafetyandEMCstandardscompliance............117 BackupExecappliancesafetyandEMCstandardscompliance- country specific .................................................................... 119 IndustrystandardscomplianceforBackupExecappliances................ 120 BackupExecappliancecertifications.............................................. 120 FCCinformationforBackupExecappliances................................... 122 Index ................................................................................................................... 123
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