Avaya Aura® Communication Manager Server Alarms

75 Pages·2015·0.71 MB·English

by  Avaya Inc.

®
Avaya Aura Communication Manager
Server Alarms
Release 7.0
03-602798
Issue 01
August 2015
© 2015, Avaya Inc. applicable number of licenses and units of capacity for which the
All Rights Reserved. license is granted will be one (1), unless a different number of
licenses or units of capacity is specified in the documentation or other
Notice materials available to you. “Software” means Avaya’s computer
While reasonable efforts have been made to ensure that the programs in object code, provided by Avaya or an Avaya Channel
information in this document is complete and accurate at the time of Partner, whether as stand-alone products, pre-installed , or remotely
printing, Avaya assumes no liability for any errors. Avaya reserves accessed on hardware products, and any upgrades, updates, bug
the right to make changes and corrections to the information in this fixes, or modified versions thereto. “Designated Processor” means a
document without the obligation to notify any person or organization single stand-alone computing device. “Server” means a Designated
of such changes. Processor that hosts a software application to be accessed by
multiple users. “Instance” means a single copy of the Software
Documentation disclaimer executing at a particular time: (i) on one physical machine; or (ii) on
one deployed software virtual machine (“VM”) or similar deployment.
“Documentation” means information published by Avaya in varying
mediums which may include product information, operating License types
instructions and performance specifications that Avaya may generally
make available to users of its products and Hosted Services. • Designated System(s) License (DS). End User may install and
Documentation does not include marketing materials. Avaya shall not use each copy or an Instance of the Software only on a
be responsible for any modifications, additions, or deletions to the number of Designated Processors up to the number indicated
original published version of documentation unless such in the order. Avaya may require the Designated Processor(s)
modifications, additions, or deletions were performed by Avaya. End to be identified in the order by type, serial number, feature
User agrees to indemnify and hold harmless Avaya, Avaya's agents, key, Instance, location or other specific designation, or to be
servants and employees against all claims, lawsuits, demands and provided by End User to Avaya through electronic means
judgments arising out of, or in connection with, subsequent established by Avaya specifically for this purpose.
modifications, additions or deletions to this documentation, to the
• Concurrent User License (CU). End User may install and use
extent made by End User.
the Software on multiple Designated Processors or one or
Link disclaimer more Servers, so long as only the licensed number of Units
are accessing and using the Software at any given time. A
Avaya is not responsible for the contents or reliability of any linked “Unit” means the unit on which Avaya, at its sole discretion,
websites referenced within this site or documentation provided by bases the pricing of its licenses and can be, without limitation,
Avaya. Avaya is not responsible for the accuracy of any information, an agent, port or user, an e-mail or voice mail account in the
statement or content provided on these sites and does not name of a person or corporate function (e.g., webmaster or
necessarily endorse the products, services, or information described helpdesk), or a directory entry in the administrative database
or offered within them. Avaya does not guarantee that these links will utilized by the Software that permits one user to interface with
work all the time and has no control over the availability of the linked the Software. Units may be linked to a specific, identified
pages. Server or an Instance of the Software.
Warranty • Database License (DL). End User may install and use each
Avaya provides a limited warranty on Avaya hardware and software. copy or an Instance of the Software on one Server or on
Refer to your sales agreement to establish the terms of the limited multiple Servers provided that each of the Servers on which
warranty. In addition, Avaya’s standard warranty language, as well as the Software is installed communicates with no more than one
information regarding support for this product while under warranty is Instance of the same database.
available to Avaya customers and other parties through the Avaya • CPU License (CP). End User may install and use each copy
Support website: http://support.avaya.com or such successor site as or Instance of the Software on a number of Servers up to the
designated by Avaya. Please note that if you acquired the product(s) number indicated in the order provided that the performance
from an authorized Avaya Channel Partner outside of the United capacity of the Server(s) does not exceed the performance
States and Canada, the warranty is provided to you by said Avaya capacity specified for the Software. End User may not re-
Channel Partner and not by Avaya. install or operate the Software on Server(s) with a larger
Licenses performance capacity without Avaya’s prior consent and
payment of an upgrade fee.
THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA
WEBSITE, HTTP://SUPPORT.AVAYA.COM/LICENSEINFO OR • Named User License (NU). You may: (i) install and use the
SUCH SUCCESSOR SITE AS DESIGNATED BY AVAYA, ARE Software on a single Designated Processor or Server per
APPLICABLE TO ANYONE WHO DOWNLOADS, USES AND/OR authorized Named User (defined below); or (ii) install and use
INSTALLS AVAYA SOFTWARE, PURCHASED FROM AVAYA INC., the Software on a Server so long as only authorized Named
ANY AVAYA AFFILIATE, OR AN AVAYA CHANNEL PARTNER (AS Users access and use the Software. “Named User”, means a
APPLICABLE) UNDER A COMMERCIAL AGREEMENT WITH user or device that has been expressly authorized by Avaya to
AVAYA OR AN AVAYA CHANNEL PARTNER. UNLESS access and use the Software. At Avaya’s sole discretion, a
OTHERWISE AGREED TO BY AVAYA IN WRITING, AVAYA DOES “Named User” may be, without limitation, designated by name,
NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS corporate function (e.g., webmaster or helpdesk), an e-mail or
OBTAINED FROM ANYONE OTHER THAN AVAYA, AN AVAYA voice mail account in the name of a person or corporate
AFFILIATE OR AN AVAYA CHANNEL PARTNER; AVAYA function, or a directory entry in the administrative database
RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU utilized by the Software that permits one user to interface with
AND ANYONE ELSE USING OR SELLING THE SOFTWARE the Software.
WITHOUT A LICENSE. BY INSTALLING, DOWNLOADING OR • Shrinkwrap License (SR). You may install and use the
USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO, Software in accordance with the terms and conditions of the
YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM applicable license agreements, such as “shrinkwrap” or
YOU ARE INSTALLING, DOWNLOADING OR USING THE “clickthrough” license accompanying or applicable to the
SOFTWARE (HEREINAFTER REFERRED TO Software (“Shrinkwrap License”).
INTERCHANGEABLY AS “YOU” AND “END USER”), AGREE TO
THESE TERMS AND CONDITIONS AND CREATE A BINDING Heritage Nortel Software
CONTRACT BETWEEN YOU AND AVAYA INC. OR THE
“Heritage Nortel Software” means the software that was acquired by
APPLICABLE AVAYA AFFILIATE (“AVAYA”).
Avaya as part of its purchase of the Nortel Enterprise Solutions
Avaya grants you a license within the scope of the license types Business in December 2009. The Heritage Nortel Software currently
described below, with the exception of Heritage Nortel Software, for available for license from Avaya is the software contained within the
which the scope of the license is detailed below. Where the order list of Heritage Nortel Products located at http://support.avaya.com/
documentation does not expressly identify a license type, the LicenseInfo/ under the link “Heritage Nortel Products”, or such
applicable license will be a Designated System License. The successor site as designated by Avaya. For Heritage Nortel
Software, Avaya grants Customer a license to use Heritage Nortel
Software provided hereunder solely to the extent of the authorized Responsibility for Your Company’s Telecommunications
activation or authorized usage level, solely for the purpose specified Security
in the Documentation, and solely as embedded in, for execution on,
The final responsibility for securing both this system and its
or (in the event the applicable Documentation permits installation on
networked equipment rests with you - Avaya’s customer system
non-Avaya equipment) for communication with Avaya equipment.
administrator, your telecommunications peers, and your managers.
Charges for Heritage Nortel Software may be based on extent of
Base the fulfillment of your responsibility on acquired knowledge and
activation or use authorized as specified in an order or invoice.
resources from a variety of sources including but not limited to:
Copyright
• Installation documents
Except where expressly stated otherwise, no use should be made of
materials on this site, the Documentation, Software, Hosted Service, • System administration documents
or hardware provided by Avaya. All content on this site, the
• Security documents
documentation, Hosted Service, and the Product provided by Avaya
including the selection, arrangement and design of the content is • Hardware-/software-based security tools
owned either by Avaya or its licensors and is protected by copyright
and other intellectual property laws including the sui generis rights • Shared information between you and your peers
relating to the protection of databases. You may not modify, copy,
• Telecommunications security experts
reproduce, republish, upload, post, transmit or distribute in any way
any content, in whole or in part, including any code and software To prevent intrusions to your telecommunications equipment, you
unless expressly authorized by Avaya. Unauthorized reproduction, and your peers should carefully program and configure:
transmission, dissemination, storage, and or use without the express
written consent of Avaya can be a criminal, as well as a civil offense • Your Avaya-provided telecommunications systems and their
under the applicable law. interfaces
Virtualization • Your Avaya-provided software applications, as well as their
underlying hardware/software platforms and interfaces
Each product has its own ordering code and license types. Note that
each Instance of a product must be separately licensed and ordered. • Any other equipment networked to your Avaya products
For example, if the end user customer or Avaya Channel Partner
would like to install two Instances of the same type of products, then TCP/IP Facilities
two products of that type must be ordered.
Customers may experience differences in product performance,
How to Get Help reliability and security depending upon network configurations/design
and topologies, even when the product performs as warranted.
For additional support telephone numbers, go to the Avaya support
Website: http://www.avaya.com/support. If you are: Product Safety Standards
• Within the United States, click the Escalation Contacts link This product complies with and conforms to the following
that is located under the Support Tools heading. Then click international Product Safety standards as applicable:
the appropriate link for the type of support that you need.
• IEC 60950-1 latest edition, including all relevant national
• Outside the United States, click the Escalation Contacts link deviations as listed in the IECEE Bulletin—Product Category
that is located under the Support Tools heading. Then click OFF: IT and Office Equipment.
the International Services link that includes telephone
• CAN/CSA-C22.2 No. 60950-1 / UL 60950-1 latest edition.
numbers for the international Centers of Excellence.
This product may contain Class 1 laser devices.
Providing Telecommunications Security
• Class 1 Laser Product
Telecommunications security (of voice, data, and/or video
communications) is the prevention of any type of intrusion to (that is, • Luokan 1 Laserlaite
either unauthorized or malicious access to or use of) your company's
telecommunications equipment by some party. • Klass 1 Laser Apparat
Your company's “telecommunications equipment” includes both this Electromagnetic Compatibility (EMC) Standards
Avaya product and any other voice/data/video equipment that could
This product complies with and conforms to the following
be accessed via this Avaya product (that is, “networked equipment”).
international EMC standards, as applicable:
An “outside party” is anyone who is not a corporate employee, agent,
subcontractor, or is not working on your company's behalf. Whereas, • CISPR 22, including all national standards based on CISPR
a “malicious party” is anyone (including someone who may be 22.
otherwise authorized) who accesses your telecommunications
• CISPR 24, including all national standards based on CISPR
equipment with either malicious or mischievous intent.
24.
Such intrusions may be either to/through synchronous (time-
• IEC 61000-3-2 and IEC 61000-3-3.
multiplexed and/or circuit-based), or asynchronous (character-,
message-, or packet-based) equipment, or interfaces for reasons of: Avaya Inc. is not responsible for any radio or television interference
caused by unauthorized modifications of this equipment or the
• Utilization (of capabilities special to the accessed equipment)
substitution or attachment of connecting cables and equipment other
• Theft (such as, of intellectual property, financial assets, or toll than those specified by Avaya Inc. The correction of interference
facility access) caused by such unauthorized modifications, substitution or
attachment will be the responsibility of the user. Pursuant to Part 15
• Eavesdropping (privacy invasions to humans) of the Federal Communications Commission (FCC) Rules, the user is
cautioned that changes or modifications not expressly approved by
• Mischief (troubling, but apparently innocuous, tampering)
Avaya Inc. could void the user’s authority to operate this equipment.
• Harm (such as harmful tampering, data loss or alteration,
Federal Communications Commission Part 15 Statement:
regardless of motive or intent)
For a Class A digital device or peripheral:
Be aware that there may be a risk of unauthorized intrusions
associated with your system and/or its networked equipment. Also Note:
realize that, if such an intrusion should occur, it could result in a
This equipment has been tested and found to comply with the
variety of losses to your company (including but not limited to,
limits for a Class A digital device, pursuant to Part 15 of the
human/data privacy, intellectual property, material assets, financial
FCC Rules. These limits are designed to provide reasonable
resources, labor costs, and/or legal costs).
Toll Restriction and least Cost Routing Equipment:
protection against harmful interference when the equipment is
operated in a commercial environment. This equipment The software contained in this equipment to allow user access to the
generates, uses, and can radiate radio frequency energy and, if network must be upgraded to recognize newly established network
not installed and used in accordance with the instruction area codes and exchange codes as they are placed into service.
manual, may cause harmful interference to radio
Failure to upgrade the premises systems or peripheral equipment to
communications. Operation of this equipment in a residential
recognize the new codes as they are established will restrict the
area is likely to cause harmful interference in which case the
customer and the customer’s employees from gaining access to the
user will be required to correct the interference at his own
network and to these codes.
expense.
For equipment approved prior to July 23, 2001:
For a Class B digital device or peripheral:
This equipment complies with Part 68 of the FCC rules. On either the
Note: rear or inside the front cover of this equipment is a label that
This equipment has been tested and found to comply with the contains, among other information, the FCC registration number, and
limits for a Class B digital device, pursuant to Part 15 of the ringer equivalence number (REN) for this equipment. If requested,
FCC Rules. These limits are designed to provide reasonable this information must be provided to the telephone company.
protection against harmful interference in a residential For equipment approved after July 23, 2001:
installation. This equipment generates, uses, and can radiate
radio frequency energy and, if not installed and used in This equipment complies with Part 68 of the FCC rules and the
accordance with the instruction manual, may cause harmful requirements adopted by the Administrative Council on Terminal
interference to radio communications. However, there is no Attachments (ACTA). On the rear of this equipment is a label that
guarantee that interference will not occur in a particular contains, among other information, a product identifier in the format
installation. If this equipment does cause harmful interference US:AAAEQ##TXXX. If requested, this number must be provided to
to radio or television reception, which can be determined by the telephone company.
turning the equipment off and on, the user is encouraged to try
The REN is used to determine the quantity of devices that may be
to correct the interference by one or more of the following
connected to the telephone line. Excessive RENs on the telephone
measures:
line may result in devices not ringing in response to an incoming call.
• Reorient or relocate the receiving antenna. In most, but not all areas, the sum of RENs should not exceed 5.0.
L’indice d’équivalence de la sonnerie (IES) sert à indiquer le nombre
• Increase the separation between the equipment and
maximal de terminaux qui peuvent être raccordés à une interface
receiver.
téléphonique. La terminaison d’une interface peut consister en une
• Connect the equipment into an outlet on a circuit combinaison quelconque de dispositifs, à la seule condition que la
different from that to which the receiver is connected. somme d’indices d’équivalence de la sonnerie de tous les dispositifs
n’excède pas cinq.
• Consult the dealer or an experienced radio/TV
technician for help. To be certain of the number of devices that may be connected to a
line, as determined by the total RENs, contact the local telephone
Equipment With Direct Inward Dialing (“DID”): company. For products approved after July 23, 2001, the REN for
Allowing this equipment to be operated in such a manner as to not this product is part of the product identifier that has the format
provide proper answer supervision is a violation of Part 68 of the US:AAAEQ##TXXX. The digits represented by ## are the REN
FCC’s rules. without a decimal point (for example, 03 is a REN of 0.3). For earlier
products, the REN is separately shown on the label.
Proper Answer Supervision is when:
Means of Connection:
1. This equipment returns answer supervision to the public
Connection of this equipment to the telephone network is shown in
switched telephone network (PSTN) when DID calls are:
the following table:
• answered by the called station,
Manufactu FIC Code SOC/ REN/ Network
• answered by the attendant, rer’s Port A.S. Code Jacks
Identifier
• routed to a recorded announcement that can be
administered by the customer premises equipment Off OL13C 9.0F RJ2GX,
(CPE) user premises RJ21X,
station RJ11C
• routed to a dial prompt
DID trunk 02RV2.T AS.2 RJ2GX,
2. This equipment returns answer supervision signals on all RJ21X,
(DID) calls forwarded back to the PSTN. RJ11C
Permissible exceptions are: CO trunk 02GS2 0.3A RJ21X,
RJ11C
• A call is unanswered
02LS2 0.3A RJ21X,
• A busy tone is received RJ11C
• A reorder tone is received Tie trunk TL31M 9.0F RJ2GX
Avaya attests that this registered equipment is capable of providing Basic Rate 02IS5 6.0F, 6.0Y RJ49C
users access to interstate providers of operator services through the Interface
use of access codes. Modification of this equipment by call
1.544 04DU9.BN 6.0F RJ48C,
aggregators to block access dialing codes is a violation of the
digital RJ48M
Telephone Operator Consumers Act of 1990.
interface
04DU9.1K 6.0F RJ48C,
Automatic Dialers:
N RJ48M
When programming emergency numbers and (or) making test calls to
04DU9.1S 6.0F RJ48C,
emergency numbers:
N RJ48M
• Remain on the line and briefly explain to the dispatcher the 120A4 04DU9.DN 6.0Y RJ48C
reason for the call. channel
• Perform such activities in the off-peak hours, such as early service unit
morning or late evenings.
If this equipment causes harm to the telephone network, the Copies of these Declarations of Conformity (DoCs) can be obtained
telephone company will notify you in advance that temporary by contacting your local sales representative and are available on the
discontinuance of service may be required. But if advance notice is following Web site: http://support.avaya.com/DoC.
not practical, the telephone company will notify the customer as soon
European Union Battery Directive
as possible. Also, you will be advised of your right to file a complaint
with the FCC if you believe it is necessary.
The telephone company may make changes in its facilities,
equipment, operations or procedures that could affect the operation
of the equipment. If this happens, the telephone company will provide
advance notice in order for you to make necessary modifications to
maintain uninterrupted service.
Avaya Inc. supports European Union Battery Directive 2006/66/EC.
If trouble is experienced with this equipment, for repair or warranty
Certain Avaya Inc. products contain lithium batteries. These batteries
information, please contact the Technical Service Center at
are not customer or field replaceable parts. Do not disassemble.
1-800-242- 2121 or contact your local Avaya representative. If the
Batteries may pose a hazard if mishandled.
equipment is causing harm to the telephone network, the telephone
company may request that you disconnect the equipment until the Japan
problem is resolved.
The power cord set included in the shipment or associated with the
A plug and jack used to connect this equipment to the premises product is meant to be used with the said product only. Do not use
wiring and telephone network must comply with the applicable FCC the cord set for any other purpose. Any non-recommended usage
Part 68 rules and requirements adopted by the ACTA. A compliant could lead to hazardous incidents like fire disaster, electric shock,
telephone cord and modular plug is provided with this product. It is and faulty operation.
designed to be connected to a compatible modular jack that is also
compliant.
Connection to party line service is subject to state tariffs. Contact the
state public utility commission, public service commission or
corporation commission for information.
If this is a Class A device:
Installation and Repairs
This is a Class A product based on the standard of the Voluntary
Before installing this equipment, users should ensure that it is Control Council for Interference by Information Technology
permissible to be connected to the facilities of the local Equipment (VCCI). If this equipment is used in a domestic
telecommunications company. The equipment must also be installed environment, radio disturbance may occur, in which case, the user
using an acceptable method of connection. The customer should be may be required to take corrective actions.
aware that compliance with the above conditions may not prevent
degradation of service in some situations.
Repairs to certified equipment should be coordinated by a
representative designated by the supplier. It is recommended that
repairs be performed by Avaya certified technicians.
FCC Part 68 Supplier’s Declarations of Conformity If this is a Class B device:
Avaya Inc. in the United States of America hereby certifies that the This is a Class B product based on the standard of the Voluntary
equipment described in this document and bearing a TIA TSB-168 Control Council for Interference from Information Technology
label identification number complies with the FCC’s Rules and Equipment (VCCI). If this is used near a radio or television receiver in
Regulations 47 CFR Part 68, and the Administrative Council on a domestic environment, it may cause radio interference. Install and
Terminal Attachments (ACTA) adopted technical criteria. use the equipment according to the instruction manual.
Avaya further asserts that Avaya handset-equipped terminal
equipment described in this document complies with Paragraph
68.316 of the FCC Rules and Regulations defining Hearing Aid
Compatibility and is deemed compatible with hearing aids.
Copies of SDoCs signed by the Responsible Party in the U. S. can
be obtained by contacting your local sales representative and are
available on the following Web site: http://support.avaya.com/DoC. Third Party Components
Canadian Conformity Information “Third Party Components” mean certain software programs or
portions thereof included in the Software or Hosted Service may
This Class A (or B) digital apparatus complies with Canadian contain software (including open source software) distributed under
ICES-003. third party agreements (“Third Party Components”), which contain
Cet appareil numérique de la classe A (ou B) est conforme à la terms regarding the rights to use certain portions of the Software
norme NMB-003 du Canada. (“Third Party Terms”). As required, information regarding distributed
Linux OS source code (for those Products that have distributed Linux
This product meets the applicable Industry Canada technical OS source code) and identifying the copyright holders of the Third
specifications/Le présent materiel est conforme aux specifications Party Components and the Third Party Terms that apply is available
techniques applicables d’Industrie Canada. in the Documentation or on Avaya’s website at: http://
European Union Declarations of Conformity support.avaya.com/Copyright or such successor site as designated
by Avaya. You agree to the Third Party Terms for any such Third
Party Components.
Preventing Toll Fraud
“Toll Fraud” is the unauthorized use of your telecommunications
Avaya Inc. declares that the equipment specified in this document
system by an unauthorized party (for example, a person who is not a
bearing the "CE" (Conformité Europeénne) mark conforms to the
corporate employee, agent, subcontractor, or is not working on your
European Union Radio and Telecommunications Terminal Equipment
company's behalf). Be aware that there can be a risk of Toll Fraud
Directive (1999/5/EC), including the Electromagnetic Compatibility
associated with your system and that, if Toll Fraud occurs, it can
Directive (2004/108/EC) and Low Voltage Directive (2006/95/EC).
result in substantial additional charges for your telecommunications
services.
Avaya Toll Fraud intervention
If you suspect that you are being victimized by Toll Fraud and you
need technical assistance or support, call Technical Service Center
Toll Fraud Intervention Hotline at [phone] for the United
States and Canada. For additional support telephone numbers, see
the Avaya Support website: http://support.avaya.com or such
successor site as designated by Avaya. Suspected security
vulnerabilities with Avaya products should be reported to Avaya by
sending mail to: [email protected].
Trademarks
The trademarks, logos and service marks (“Marks”) displayed in this
site, the documentation(s) and product(s) provided by Avaya are the
registered or unregistered Marks of Avaya, its affiliates, or other third
parties. Users are not permitted to use such Marks without prior
written consent from Avaya or such third party which may own the
Mark. Nothing contained in this site, the documentation and
product(s) should be construed as granting, by implication, estoppel,
or otherwise, any license or right in and to the Marks without the
express written permission of Avaya or the applicable third party.
Avaya is a registered trademark of Avaya Inc.
All non-Avaya trademarks are the property of their respective owners.
Linux® is the registered trademark of Linus Torvalds in the U.S. and
other countries.
Downloading Documentation
For the most current versions of Documentation, see the Avaya
Support website: http://support.avaya.com, or such successor site as
designated by Avaya.
Contact Avaya Support
See the Avaya Support website: http://support.avaya.com for Product
or Hosted Service notices and articles, or to report a problem with
your Avaya Product or Hosted Service. For a list of support telephone
numbers and contact addresses, go to the Avaya Support website:
http://support.avaya.com (or such successor site as designated by
Avaya), scroll to the bottom of the page, and select Contact Avaya
Support.
Contents
Chapter 1: Introduction............................................................................................................ 9
Purpose.................................................................................................................................. 9
Intended audience................................................................................................................... 9
Related resources................................................................................................................... 9
Documentation.................................................................................................................. 9
Training.......................................................................................................................... 10
Viewing Avaya Mentor videos........................................................................................... 11
Support................................................................................................................................ 12
Warranty............................................................................................................................... 12
Chapter 2: Server Alarms....................................................................................................... 13
Server Alarms....................................................................................................................... 13
Server maintenance........................................................................................................ 14
Alarm classifications........................................................................................................ 14
Alarm logs...................................................................................................................... 14
Alarms in Linux servers.................................................................................................... 15
Setting up external notification for events.......................................................................... 15
Displaying alarms............................................................................................................ 16
Chapter 3: Linux Server Alarm Types................................................................................... 17
ARB (Arbiter)........................................................................................................................ 17
ARB alarms.................................................................................................................... 17
ARB Event ID 3............................................................................................................... 18
ARB Event ID 7............................................................................................................... 19
ARB Event ID 8............................................................................................................... 19
ARB Event ID 9............................................................................................................... 20
ARB Event ID 11............................................................................................................. 21
ARB Event ID 12............................................................................................................. 23
ARB Event ID 13............................................................................................................. 23
ARB Event ID 14............................................................................................................. 24
Verifying the server status...................................................................................................... 24
Verifying the server status using the Web interface............................................................ 24
Verifying the server status using the command line interface..............................................  25
String pairs of ARB Event # 9........................................................................................... 29
BKP (Backup)................................................................................................................. 30
CMG (Common Media Gateway)...................................................................................... 30
DUP (Duplication Manager).............................................................................................. 31
ENV (Environment).......................................................................................................... 32
Survivable core server..................................................................................................... 34
FSY (File Synchronization)............................................................................................... 37
GW_ENV (Gateway Environment).................................................................................... 39
August 2015 Avaya Aura® Communication Manager Server Alarms 7
Comments on this document? [email protected]
Contents
_LX (Linux)..................................................................................................................... 41
Login alarms................................................................................................................... 42
S8300D and S8300E Server login alarms.......................................................................... 45
_PE (Processor Ethernet) alarms...................................................................................... 46
SME (Server Maintenance Engine)................................................................................... 49
STD (Standard SNMP Traps)........................................................................................... 50
SVC_MON (Service Monitor)............................................................................................ 52
Resolving SVC MON Event.............................................................................................. 55
TGP-USG (Trunk Group Usage)....................................................................................... 55
TM (Translation Manager)................................................................................................ 56
UPG (Upgrade)............................................................................................................... 57
WD (Watchdog)..............................................................................................................  58
Appendix A: PCN and PSN notifications.............................................................................. 71
PCN and PSN notifications..................................................................................................... 71
Viewing PCNs and PSNs....................................................................................................... 71
Signing up for PCNs and PSNs.............................................................................................. 72
Glossary................................................................................................................................... 73
August 2015 Avaya Aura® Communication Manager Server Alarms 8
Comments on this document? [email protected]
Chapter 1: Introduction
Purpose
This document contains information about server alarms generated on various platforms. These
alarms cover categories such as process watchdog, environmental, login, translation monitoring,
and power supply alarms. This document also lists alarm identifications, levels, and resolutions.
Intended audience
The intended audience of this document are telecommunications managers and telephony
administrators.
Related resources
Documentation
The following table lists the documents related to this product. Download the documents from the
Avaya Support website at http://support.avaya.com.
Title Description Audience
Maintenance and Troubleshooting
Maintenance Alarms for Describes the alarms for Implementation
Communication Manager.
Avaya Aura® Communication Engineers,
Manager, Branch Gateways Support
and Servers, 03-300430 Personnel
Maintenance Commands for Describes the alarms for Implementation
Communication Manager.
Avaya Aura® Communication Engineers,
Manager, Branch Gateways Support
Table continues…
August 2015 Avaya Aura® Communication Manager Server Alarms 9
Comments on this document? [email protected]
Introduction
Title Description Audience
and Servers, 03-300431 Personnel
Maintenance Procedures for Describes the maintenance procedures Implementation
for Communication Manager. Engineers, Support
Avaya Aura® Communication
Personnel
Manager, Branch Gateways
and Servers, 03-300432
Finding documents on the Avaya Support website
About this task
Use this procedure to find product documentation on the Avaya Support website.
Procedure
1. Use a browser to navigate to the Avaya Support website at http://support.avaya.com/.
2. At the top of the screen, enter your username and password and click Login.
3. Put your cursor over Support by Product.
4. Click Documents.
5. In the Enter your Product Here search box, type the product name and then select the
product from the drop-down list.
6. If there is more than one release, select the appropriate release number from the Choose
Release drop-down list.
7. Use the Content Type filter on the left to select the type of document you are looking for, or
click Select All to see a list of all available documents.
For example, if you are looking for user guides, select User Guides in the Content Type
filter. Only documents in the selected category will appear in the list of documents.
8. Click Enter.
Training
The following courses are available on the Avaya Learning website at www.avaya-learning.com.
After logging into the website, enter the course code or the course title in the Search field and click
Go to search for the course.
Course code Course title
Understanding
1A00234E Avaya Aura® Fundamental Technology
AVA00383WEN Avaya Aura® Communication Manager Overview
Table continues…
August 2015 Avaya Aura® Communication Manager Server Alarms 10
Comments on this document? [email protected]