Table Of Content

By Authority Of THE UNITED STATES OF AMERICA Legally Binding Document By the Authority Vested By Part 5 of the United States Code § 552(a) and Part 1 of the Code of Regulations § 51 the attached document has been duly INCORPORATED BY REFERENCE and shall be considered legally binding upon all citizens and residents of the United States of America. HEED THIS NOTICE: Criminal penalties may apply for noncompliance. e Document Name: CFR Section(s): Standards Body: Official Incorporator: THE EXECUTIVE DIRECTOR OFFICE OF THE FEDERAL REGISTER WASHINGTON, D.C. ANSIiAsac Q9004-1 ADOPTION NOTICE ANSIIASOC 09004-1, -Quality Management and Quality System Elements- Guidelines, was adopted on 15 September 1994 for use by the Department of Defense U (000). Proposed changes by 000 activities must be submitted to the 000 Adopting Activity: Office of the Assistant Secretary of the Air Force for Acquisition, Deputy Assistant Secretary for Management Policy and Program Integration, Manufacturing and Quality Division, AnN: SAF/AQXM, 1060 Air Force Pentagon, Washington, DC 20330-1060. DoD activities may obtain copies of this standard from the Standardization Document Order Desk, 700 Robbins Avenue, Building 40, Philadelphia, PA 19111-5094. The private sector and other Government agencies may purchase copies from The American Society for Quality Control, 611 East Wisconsin Avenue, Milwaukee, WI 53202. Custodians: Adopting Activity: Army - AR Air Force- 05 Navy - OS (Project QCIC-0188) Air Force - 05 AREA QCIC DISTRIBUTION STATEMENT A: Approved for public release; distribution is unlimited. Copyright American Society for Ouality Provided by IHS under license with ASO Sold to:PUBLlC.RESOURCE.ORG, W1277250 No reproduction or networking permitted without license from tHS 2012/4/1821 :31 :53 GMT ANSVASac 09004-1-1994 AMERICAN NATIONAL STANDARD Quality Management and Quality System Elements-Guidelines Prepared by American Society for Quality Control Standards Committee for American National Standards Committee Z-1 on Quality Assurance An American National Standard Approved on July 18, 1994 Descriptors: quality management, quality ~s. canponents. general conditions. American NadonaJ Sklndards: An AmeJ'k:an National Standard implies a coosensus of those substantially concerned with its scq>e and provisions. An Amerbn National Standard is intended as a guide to aid the manufac~ the consume!; and the general public. The existence of an American National Standard does not in any respect preclude an)9ne. whether he oc she bas approo.ed the standard or not. Ii:ml manufacturing, purchasing. or using pudO::Is, ~, or puredures not contOOning to the standan:l. Amerbn Nati>nal Standards are subject to periodic review and users are cautioned to obtain the latest edition. Caution Notice: This American National Standard may be revised or withdrawn at any time. The procedures of the American National Slandards Institute require that acfun be taken 10 reaffirm. revise, or withdraw this standard no later than fhe years fmn the date of publication. Purchasers of American National Standards may receive current information on all standards by calling or writing the American National Standards Institute. Copyright American Society for Quality Provided by IHS under license with ASQ Sold to:PUBLJC.RESQURCE.ORG, W1277250 No reproduction or networking permitted without license from IHS 2012/4/1821 :31 :53 GMT © 1994 by ASQ!::. All rights reserwd. No part ct this bocic may be reproduced in any 1brm ex by any means, electronic, mechanical, photo cqJying, recording, cr otherwise. without the prior written permission of the pubiN1et ~ Mission: 10 facilitate continuous irnprmemeot and increase cusloroer satigfacJjoo by identifying. communicating, and pomoting the use of quality principles, concepts, and technologies; and thereby be recognized throughout the world as the leading authority on, and champion for, quality. . 10987 6 5 4 3 2 1 Printed in the United States of America @ § Printed on acid-free recycled paper Published by: ASQC 611 East Wisconsin Avenue Milwaukee, Wisconsin 532()2 ... Copyright American Society for Quality Provided by IHS under license with ASQ Sold to:PUBlIC.RESOURCE.ORG. W1277250 No reproduction or networking permitted without license from IHS 2012/4/1821 :31 :53 GMT ANSI/ASq::, Q9OO4-1-1994 Contents Page Scope " .................••...•.............••.•...•............. , ..•... , ... , .....• 2 :Norrnathe reti:rences .............•.•..••.•...•.•.••••.................................. 3 Definitions ...••..•.••..•.••.•.•.••.••••••.•...•..•.••..•••...•................••.... 4 Management responsibility. . . . . • . . • • . . . . . • . . • . • . • • . • • • • . . • . . • . • . . . . . . . . . . . . . • . . . . . . . . . . . . 2 5 Quality-system eleo1ents .•.. . • • . . . • • . • • • • • • • . • . • • . . . . . . • • . • . . . . • . . . • . . . • . . . . . . • . . . . . • . • . 5 6 Financial considerations of quality systenlS •••••••••••.•.••••••.••.•••.....•.....•.•.•.••.••.• ' 1 7 Quality in marketing . . . • . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 8 Quality in specification and design • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • . • • . • . . • . . • . . . . . • • . . . • • . • .• 8 9 Quality in purchasing • . • . • . • • . . • • • . • . . • • • • . . • • • . • • . . . . . • • • • • • . • . • . . . . . . . . . . . . . . . . . . • . .. 11 10 Qualityof~ .......•.............••.•.....••..•..........•............•......... 12 11 Conllol of JXOCeSSeS. • • • • • • • . • • • • • • • • . • • • • • • • • • • . . • • . • • • . • • • • . • . . • . • • . • . • . . . . . • . • • . . • • •. 13 12 PIoduct ~ri.fication .....................•..•.......................................... , 15 13 COnbtiof~,~g,and~equqxnent .•..............•..•......................... 15 14 ContIul.ofnonconfonningpoduct ......................... " . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. 16 CorrectNeaction................................................ . . . . . . . . . . . . . . . . . . . . .. 15 17 16 ~octionactivities .•.•.•.•...••••.••••...•••...•••••............•........•....• , .. , 17 17 Quality tecOrds. . • • • • . • . • . • • . • • • • • • • . . • • • • • • • • • . • . • . • • . . . • • • • • • . . . • . . . . . . . . . . . • • . • . . .• 18 18 IUsonnel........................................................................... 19 19 Product safuty. . • . . • • • . • • . . . . . • . • • • • • • . • • • • • • • • . . . . • • . . • . . . . . • . . . . . . . . . . . • . . . . . • • • • . •. 20 20 tBe <i statisticallTlethods . • . . . • . • • . • • . • • • • • • • • • . • • . • . . . • . . . . • . . . . . . . . . . . . . . . . . . . . . . . . . . .. 20 Annex A Bibliography......................................................................... 21 ill Copyright American Society for Quality Provided by IHS under license with ASQ Sold to:PUBlIC.RESQURCE.ORG, W1277250 I\ln ronrl'\n"I"ti"n "r notwnrkinn n""rmitl",rl wilhnlll lironc:/OI Irnm IH.<; 2012/4/18 21:31 :53 GMT Foreword (This Forev.urd is not a part of American National Standard Quality Management and Quality System Elemenl.5- Guidelines.) This American National Standard corresponds to the International Standard ISO 9004-1: 1994. The initial five ISO 9000 series standards, ISO 9000, ISO 9001, ISO 9002, ISO 9003, and ISO 9004, when pubfubed in the United StaLes as American National Standards in 1987, were designated as ANSV~ Q90 through ANSl/AS(X. 094 respectively. The lhe 1987 standards in their 1994 international revisions are now designated ISO 9000-1, ISO 9001, ISO 9002, ISO 9003, and ISO 9004-1 respectively. Their pubLication as American National Standards are oow designated ANSI/ ASQ!2 Q9000- 1-1994. ANSI/ASQC Q9OO1-1994. ANSI/ASQC Q9OO2-1994. ANSI/ASQC Q9003-1994. and ANSI/ASQC Q9OO4-1- 1994 respectively. This new numbering system is intended to emphasize the word-for-v.urd correspondence of the Internati:>nal and American National Standards. ISO (the International Organization for Standardization) is a \\Uldwide federation of national standards bodies (ISO member bodies). The \\Ork of pretming Int.ernationaJ Standards is normally carried out through ISO technical commil tees. Each member body interested in a subject for which a technical canmiUee has been establimed has the right to be represented on that committee. International organizations. goYeI1Ullenlal and nongmemmental, in liaison with ISO. also take (mt in the v.a'k. ISO collaborates closdy with the International Electrotechnical Canmission (IEC) on all matters of electrot.echnical standardiz.aOOn. The American National Standards In&itute (ANSI) is the U.S. mOOlber body of ISO. ASI:Y2 is the U.S. member of ANSI responsible for quality management and related Slandards. Users should note that all ANSI/ASQC standards undergo revision from time to time. In the case of International Standards adopted as American National Standards, the revisWJn timing is influenced by the international revision timing. Reference herein to any other standard implies the latest American NatiJnal Standard revision ~ otherwise stated. Comments concerning this standard are welcome. They should be sent 10 the sponsor of the standard, American Society for Quality Control. 611 East Wisconsin Avenue, P.O. Box 3005. Milwaukee, WI 53201-3005, clo Standards Administratot v Copyright American Society for Quality Provided by IHS under license with ASO Sold to:PUBlIC.RESOURCE.ORG, W1277250 No reproduction or networking permitted wilhoullicense from IHS 2012/4/1821 :31 :53 GMT