Armstrong's Handbook of Human Resource Management Practice: 13th Edition

439 Pages·2006·5.73 MB·English

by  Michael Armstrong

MICHAEL ARMSTRONG 13TH EDITION
iii
AND STEPHEN TAYLOR
ARMSTRONG’S
HANDBOOK OF
HUMAN RESOURCE
MANAGEMENT
PRACTICE
ii
ALSO AVAILABLE BY
MICHAEL ARMSTRONG
Armstrong’s Handbook of Management and Leadership
Armstrong’s Essential Human Resource Management Practice
Armstrong’s Handbook of Strategic Human Resource Management
Armstrong’s Handbook of Performance Management
Armstrong’s Handbook of Reward Management Practice
How to Manage People
How to be an Even Better Manager
Human Capital Management (with Angela Baron)
The Reward Management Toolkit (with Ann Cummings)
Evidence-based Reward Management (with Duncan Brown and Peter Reilly)
www.koganpage.com
iv
Publisher’s note
Every possible effort has been made to ensure that the information contained in this book is
accurate at the time of going to press, and the publishers and authors cannot accept respon­
sibility for any errors or omissions, however caused. No responsibility for loss or damage
occasioned to any person acting, or refraining from action, as a result of the material in this
publication can be accepted by the editor, the publisher or any of the authors.
First edition published in 1977 as A Handbook of Personnel Management Practice by Kogan Page
Limited
Seventh edition published in 1999 as A Handbook of Human Resource Management Practice
Eleventh edition published in 2009 as Armstrong’s Handbook of Human Resource Management
Practice
Twelfth edition 2012
Thirteenth edition 2014
Apart from any fair dealing for the purposes of research or private study, or criticism or review, as
permitted under the Copyright, Designs and Patents Act 1988, this publication may only be repro­
duced, stored or transmitted, in any form or by any means, with the prior permission in writing of the
publishers, or in the case of reprographic reproduction in accordance with the terms and licences
issued by the CLA. Enquiries concerning reproduction outside these terms should be sent to the
publishers at the undermentioned addresses:
2nd Floor, 45 Gee Street 1518 Walnut Street, Suite 1100 4737/23 Ansari Road
London EC1V 3RS Philadelphia PA 19102 Daryaganj
United Kingdom USA New Delhi 110002
www.koganpage.com India
© Michael Armstrong, 1977, 1984, 1988, 1991, 1995, 1996, 1999, 2001, 2003, 2006, 2009, 2012, 2014
The right of Michael Armstrong to be identified as the author of this work has been asserted by him
in accordance with the Copyright, Designs and Patents Act 1988.
ISBN 978 0 7494 6964 1
E­ISBN 978 0 7494 6965 8
British Library Cataloguing-in-Publication Data
A CIP record for this book is available from the British Library.
Library of Congress Cataloging-in-Publication Data
Armstrong, Michael, 1928­
Armstrong’s handbook of human resource management practice / Michael Armstrong. –
13th Edition.
pages cm
ISBN 978­0­7494­6964­1 – ISBN 978­0­7494­6965­8 (ebk) 1. Personnel management–Handbooks,
manuals, etc. I. Title. II. Title: Handbook of human resource management practice.
HF5549.17.A76 2013
658.3–dc23
2013038558
Typeset by Graphicraft Limited, Hong Kong
Print production managed by Jellyfish
Printed and bound in the UK by Ashford Colour press Ltd
v
CONTENTS IN BRIEf
List of figures xxv
List of tables xxvii
List of exhibits xxix
Preface xxxiii
Part I The practice of human resource management 1
01 The essence of human resource management (HRM) 3
02 Strategic HRM 15
03 Delivering HRM – systems and roles 35
04 HRM and performance 53
05 Human capital management 67
06 Knowledge management 77
07 Competency-based HRM 85
08 The ethical dimension of HRM 95
09 Corporate social responsibility 105
Part II People and organizations 113
10 Organizational behaviour 115
11 Work, organization and job design 135
12 Organization development 153
Part III Factors affecting employee behaviour 167
13 Motivation 169
14 Commitment 185
15 Employee engagement 193
vi Contents in Brief
Part IV People resourcing 207
16 Strategic resourcing 209
17 Workforce planning 215
18 Recruitment and selection 225
19 Resourcing practice 247
20 Talent management 263
Part V Learning and development 281
21 Strategic learning and development 283
22 The process of learning and development 291
23 The practice of learning and development 301
24 Leadership and management development 321
Part VI Performance and reward 331
25 Performance management 333
26 Reward management – strategy and systems 357
27 The practice of reward management 369
28 Managing reward for special groups 391
Part VII Employee relations 403
29 Strategic employee relations 405
30 The employment relationship 413
31 The psychological contract 419
32 The practice of industrial relations 425
33 Employee voice 431
34 Employee communications 437
Contents in Brief vii
Part VIII Employee well-being 443
35 The practice of employee well-being 445
36 Health and safety 453
Part IX International HRM 463
37 The international HRM framework 465
38 The practice of international HRM 477
39 Managing expatriates 495
Part X HRM policy and practice 507
40 HR policies 509
41 HR procedures 517
42 HR information systems 525
43 Employment law 531
Part XI HR skills 543
44 Strategic HRM skills 545
45 Business skills 553
46 Problem-solving skills 563
47 Analytical and critical skills 567
48 Research skills 573
49 Statistical skills 583
50 Selection interviewing skills 589
51 Job, role and skills analysis and competency modelling 603
52 Learning and development skills 619
53 Negotiating skills 625
54 Leading and facilitating change 631
viii Contents in Brief
55 Leadership skills 641
56 Influencing skills 651
57 Handling people problems 657
58 Managing conflict 665
59 Political skills 671
Part XII HRM toolkits 675
60 Strategic HRM toolkit 677
61 Human capital management toolkit 685
62 Organization design toolkit 697
63 Organization development toolkit 701
64 Employee engagement toolkit 709
65 Workforce planning toolkit 717
66 Talent management toolkit 729
67 Planning and delivering learning events toolkit 737
68 Performance management toolkit 747
69 Strategic reward toolkit 761
70 Total rewards toolkit 771
71 Job evaluation toolkit 777
72 Grade and pay structure design toolkit 789
73 Attitude surveys toolkit 801
Appendix 1: Example of attitude survey 811
Appendix 2: Survey providers 813
About the authors 815
Author index 817
Subject index 823
000123 LLLPTIHTURMHSITTACTSPHDIHTTPCnnntethrhhhhhhiiiinerearRRRRtttsssmeorrisrrreeeeaeeedtttltsfaOeMdM ooo iitrapsesa pcnrHHooorcvteeddde tcreervoaeoghafff l retpeuuucscRRs dstanlaitfigfite ooh tri Nccccsul te tace noixoSgii ttutidiesfevfiIrevbofintiiinfcuhHyusgeraxooeoe npn alnto igcsniH irscyexH nnnntlbeRoectTseTep utcsu xedos g iR-ufseH thhRM–aat2i amb niirss 1 Mytbto2il13eRMaoet xEt h i 0 2onhS66x5rob sox efM 5aeHxu expna v of31ddt 3hv xstNi 6eHr89r Rhie o i61i–iugtavsxluef5hMRi ii m vscomceset Me hTtwf oyHaa oriesfsyc n rn 2tRoctc Hir eS2mog freoaMr e iRnStnmeonosecH cModasgfeseluoe ipRp 1 c hlcraut 8 tMco Hu n6reon3c d mR4fmc8e eSM2r aapHmo0ntn lRaaoe g1Mrfnse 6e Ham sgR3eo1en5M9umt r ec68en tm (HaRnMag) em3 ent 1 ix CACSTQRCICSCTTBTQRPIOIOTHOOOCIQRWIWOJRQROIOTTOOOCQRFIRMITTMMMMQRCITTCCFDQREITTTDOEEEBMCQRPISITTSBTQRWIWITRWTQRRITDADSIPCOFDQRRIEEERAIRQRTITTTWCMQRLIRSILSALTILQRTIHTOTSQRTIIAETPBERQRLILTLLMCQRPIRPITATPTTHTDQRTITUCCIQREITTCELSEPQREITWACEQREIRTIRTMWMCHHAOMCHOQIIRTITICCQRTIWRIIRMRQRMIWRTRRPACPRPQRHIHIWOSFIQRHWCDGRQHIRTFIEQREITHHHQRHISITTTTTTTH1QRBIBFBQRPIP1QRAIEALCCDQRRITPRMPQRSIUFMMCRCTTQRSISPPQCDQJIDJJRSFJCQRLICMJQRNITSNQLITTCRITQRLITLWLTTTEQRIIPCMFCQHIDAHHDQMIHHRQRPITUPDDQRSHPTTRIROOEMEWPFTPTTTTRTOPPPPSTJGAAAACLLLPTIRTIHTURMHQRSITTACTSPHQRDIHTTTETCTQRHITHDHPTQRHITTTAHHIQRKITKKKTQRCICCUADCQRTITTEEJHEP3IQRRIRRTQRTIRAPMBCREEAQRMIRRRPQREISITTEEEMMIQRTITTLEMDQRTITTBSGQRHIMHnnnmnnnnnnnnnnnnnnnnnmnndnnnnnnnnnnnnnnnnnnnmnnnnnnnnnnnnnnnmnnnnnnnnnnnnnnnnnnnnnnnmnnnooooooouetttettetptteektttttteeerleeelrea0rr2lrrleoouuululereee6aaaaooeiraaaoyaaaeeyyaaaaaarreeemnnnuummmeeeenlveemxefmmm-muuuvoeeeeefmniiivtqtamvmmmmamuhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhLtbipipcsnnbtppbippidooeooSeheoeoeeeooreoeeeeeheeeeeaeeeeeereeenooeaeoeeeooeooeeeoeoeeaeeeaeeeeeeerreeeesoeaeoooeoeheeeaoeeseeeeoeneereaeeennnneooosoeeeeeeeoeeeeeeeeeereeeeireoeieaereeeerururrrrrururrrrruuuuurruufuuurruruuuuuauucruuuuvuuuuruuuuuauuuuueaeuuuuuuurrrvrurruuuuuuuuuuruuuooaoaeeeRRRRooRRRaaaaaaauaaRRRRRoiuuuReenttttttttttttctttdtttttettttfttttttttttttttttttttttttttttttflttttttttttttttttttttttttesssooooooooxllfHllfhhrboeoooebbbbbbeseaammmmooooooeohaarrrhaaeuahrhheeeehraaerorrraaaaaaassaattnaaaaaavaaaaayesisyyccuccplllppllllllsiaiiiiiiiaisab llrrrrg0lrtpppppcffffffffffafcffstlfffffsffffffffaffswfsc-ffdaffffffssfgfffsffsffafsfsffffffffwwwfwcfwwwffffihhhrnhpisssggaulorrrrrrrrrrrrrerrrrrrrrrrorrrrerrereerrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrreaReeeggeggggggeegggeeeveeeaeeaeeeefiaeaeraaeeegefeeeeeeeveeeteeegeeeerpeeaeeeeeeeveueefieeeeeeesaaaeeggaeeeaeeealeeeereeveeeeeeveeeeeaeeeeeveeespepcaaggesppoppmnnrralnmmneillmnaamannlIrmlmaaonntttdoooommmmnaaSinngetgevnnnnslnnnnnnnteeeeeeeeerieeeeeeteteeeeeeeeetefffeeeeeeepfeeeeeeeedtteenepeeeeeeeseeeneffetseefeeenefeeeeeeewwwwwtpqiimwmmmlattppppppppppppppppaueataanuavceclarrrrrrrrideeeeeeeeeeeeeeeeeeeeeeeeeeeeeeieeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeunnnnnckniiirennnnn ttvtbbc, ipptpp mddorrrr-pddeeooeerdidddooepetttttnpaollaley M y a M iiieaMdM MM iioooooooooooodrooooooooooooooooooo roooooooooooooooooooooooooooooooooooooooooooeelee lrllhleeirrrrrt s ce s s ircc e s ppiradiott-olalllcuctaaaaaaaaaaaiecttlclttaeoooeaoutiielltaaotatiteoeoteaaadarh iyu sinarmrllhoorrnlllaRsncnupvcclldadlilennnnnnnnnssssOsssssssssssssssrssssesrsssssssssssssssssssesssssssseeussssrsslsssssssisttcooceedtvtappiussnnnrgotesawwwwdtnkkkkkkkkdadtoiiiiiduivioooukunnnnsdddddnnntcrrrrrrrrrrrrrnrrrrrrrrrrrrrrrrnrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrre robsnsmmimtcsosclsrpnnnbnpinpnbpipppmeipwsiipapifpsssssssnsssnprcrmrqhpspepcnrHHrrHicnccccemnaaarpa aaapbenbppseaecegaggcrulieeuelullllgllllulaalrllllll ciic cc teiicyiaiitdrnevnnnnefieeoeeeoeoeyye eoeeeeataataattta tetiaaaaatatllenioooosseeimmtnmmttipnppppuoeeuuieeeluiclolnene ttddddddddldodddedkdddddddrddldmddddddddddaddddddddldddddddddddddadddddlddddlddddgddddlddeeavvvvveipapgei - c itatnnnnntntnnnnnttmtttitttttmntottmtttmotntnntttfittttttttttttthtttttttttannctttmtaoaatttaattptttttoonnnnktdvetuisw ccohoooossooopuosonnoooooodllnnrrrccorbnannrrerrlsin ccpieeeeeeeeeeeieeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeaotutyeutttttttotuuottooepueooeiieunhuiganeeryoeeeettttattttttntooslnhsvooooootmr hhh anasn vtcehherreuorreeeregoo, fff–ffmmmieiiaotiornaaonaoorrrrrrroeacr r fffa enaopipiaiiillllliiHc ooiioogggtrggfortgrrsgggggpaabnriiiuiroraaesrrrrrMualiruurrhaiaarraaassnapnerrridiiiiiiiiiiiiiiiiirriiiiiiiiiiiiiiiiiittiiiiiiiiairrriiiiiiiiiiiiiiiiiieiluuggsggg rg l r ggggginaegninnaaaanntnnxnnngntllll sssss t orce lrrrrrrriei itleeeeencaaaaarinmmmsrrmallerm pmmui fa dathooohucuuuuuuuumuuuuiuuuuuruuuuuttuuuuouuuuuuuuuuuuuuuuuuuuuuuuuunu uuuruununnuuuulluuuuuuuuulslapaaccnnsnniiiiinnooooooounnnnnnenenennnnnnnnnnnnnnevnnnnnnnnnnnnnnnnnnnevnnnnnnnnnnnnennnnnnncieasswiiiiiiiiiiisnnnniaaittrcsannirii cRRnRaarrsssccccoeimmsisreiyrotooooooyeoosotoyyyoooooaoooyoyyoyaoodotooonoyooooooooooooooooooyddooooooao odddodyodddoyyyyoyoo e ggfapidasssiedggdsta etna lnl iiccsaurooadyoaarauonldrrrollriorallatoyysdalgeeee ibaeAssloiiuuislmmssroolllcgaoaassslnlnnnnnsts aciigeaatt orclrnlmmmfmmmpad aiiiiiieiiiiisstpntsp ptcttptpt stspioriggrestnnnnneeeeiTipfpfppfpfaoiiraaaaaaanpzzzzzzzzzzzjkceszteheizcicrnaimzzcfieiiiiiildnneg oemttttte ttttteeeminhassrltntg e gaticmgmmmcceottttttt sstg rs eeensstoheeoeaai gact m aitatataaaapr ysr t t iiiiisaaasssstollli aatieeeeeoweeicoccncccinnlccccicccccvcccccicccccccccccicccccccccriccccicccccccccccceetcccicc cceccc ciccccic cc ccccftdcccyiccccccennoggggggRnhh ffrrrrrnnccccccccccccccccciccccccccccccccccccchhcccccccccccccccccccccccc ueeeehuh fvveeeetmuhhhehuutueeeeeume gggginntnag n lgnddddnnnnnecellrwh att ninnnnnnnnnnnnnincnnicncnnncnnc nnnncnnnnnennnnnnnnnannnnniicnnnnnnnnn nc nii nininccntoviani eggyenptiiiieeeeeeoei ttnirocic bltccptrsac cnthcgaao a plufrlnnifaaaaaaassaaaaaaaaaaaiiiiieimamffriuiiHH tefaaiasxce tcsctptinnnieni unorrenccVleimme ctecrrtttttttoiicain goi nne iynml c nnicccini r mgggggsaoeulnaoaanatoynf- si c srhron wwhioo rgwwgoss yaa sptSr noiifsoskemixxmpsmnnmssiatt ttgnal scccccnnnnnnnnn n oooo oi ttttttttttttttttttthtttttzthtttttttttittttttttsstttttttntstttitttuttthitttittttttttnlinnnt agdimnnauooooeeeeeeeeepepeeeeeeeeeeee eeee eeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeleeveereeeeeiieeeeeeeooooocnnnhnaenesfr ooce nnss aaaaaaaeofmrsr thtee ttt-h ttvrrtihhcnf nffen l ioffi nninamalgiiiggninnnnreieeeeeee la reeiriieesroeooiidiee rartrerbbggenodssmgdfggggeggggga cdmyleeeveoonnsveveeosssssssssssssssssssssssssosssssssssstsissssssssssssgsssssssnssssfisnffrlimyif aaivoseaeialaCrfimlLtnnnnpHHnroHfinaneontttttttttttt n ganttn aaananmaeefelneiyoidtep Mrd teipieoiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiioiininieiiiiiiiiiiiiiiiriiiiiii au htrm ggggtanfaafat alibcllc meen niineuogaaaangtoya gtgugolgsltiAppaeeeeeo esHeri cigiariiibsm yiciifo ppoaopppoyoirsdanu kesrmesssssssssssssssssss sss sssss ssssssssssss sssssssssssssss oe u lyt rggiiino dnn ohggliengsg tttiiiieoieiiie nnnn eeee Hcoaeiigeroeeeeffeedddnkkpfaddtcffffnnnnnnnogooaeeeccgggggggooioiiiioiioiiiioooooooooosoosoiooooooooooooosoo oooooooooooooosoooooosii oooeooooooooooosooo f nnnnn o a g o g ge g RR g e e o o nnehrsgrppniie gaeenn rnrem onepppooioonnnroopgiig hgi fin geeeege g nohytopnlncccccmatbccccoascadcn axenffei ocieicf fbi olnenmnwlevtvccwa elaabarrrr oprnaaepbptppbnmnen c12tc lciblnnntnnmtntstitcccbammtcoknctntcpcratlgnsgaggai gst oellnnn iiii n n &areyoooooooooooomp ggooaeee nnnn rHsn n ei o iknnuralaocr tas olcpn ecsnnttp sesftctrHurwwth nesaSas sss shioa ss i s s ssrs mrr e rHlc l lye t nyiipyonnadnaai mmtrs C as c aq gup ogdyriosgainnasiruniiiiiiiwivaaaaRkRRup l f m nejow giit p eIaaaaaapppppntnnnnn y yyyiian nfeeaeehe eaeeeennnnnnnnnnnnnnnnnnnn nnnnnonnnnnnrnnnnnnnlnnnnnannnnnrnnnnnnnnnnnnnannnnnnnn eutf hy eibt rff ssosttttneoeletsneoonttlll do tltt frln tffttodllaloaayeeeirecotteaeeeoieneeReennnoorottncooeoo o hhadap- istshpherdkhosiodpulc nddafa nrgkdelpccmlai Hcsi cltuiii usf usot ai eleatasgggctgcccccccoggnm ae li g t use e oo ps hfxpR vvo tmmmmposssssllpoddddnaotoeteinv nnnnnnnnnnnnlrvosnn itaasaddddamaidsoamaa ittpLo pdRfo rruesupcutirw oblkch ooop hhhhtezs spttt aioeu ntidi eestsbmnc s e ti glremtipt t t oe lllleliilllenannppashtHnytttHpurp rrro o wogggggggstt topp - nrn naaootoili soaoeetleowpcr i sktadygroll aellllili inngggti a v oene aeos e a k a H n n sre Roaiiildglo gwlmmgnSttehft nh npvlons swetfaaapiRaaeetm gDg gc ri aMMM-uootaaafofflosefccd fffft eant io R inerolf saess’s filaen eiiassf anloo oo ao ogaaaar oo ieioie miottafoyHfviiir mdfaa aemacillc attaaa yccnn rnepopnon n a aabssinhf eaaaacanz haboammflmmMfmmoadrroaaaaa a aconoy –oow iaeo ntrttol p hlolewrru un aakraacgee eioeggyge seeeeAtleHrbrrrcsiiwcna ia mneno a neoshrmcar iutotrsebaseeeeeehaltonooonpneoo fbean n aHHtpol n m drgiatooneRedg ec i onysspv coe osdrnllececlctaaaaaffcf nslfdfliigfmcl aail hccgun irr dcd ddar salalR gvpsehniadddddeviiddg cddddsffftndoffofsrngnoe eaa ogdgggegfadeadewtynflshhr ndnnonry ttttnnpivvolnrffiirhapciall t lfonoasrcaaoddeifrfffnp1fftoelonnlrtolslhlleston sliChCylvtrresnnnnnHceghrdnooooook eacsllllllalhseo slei ooiddientdalnrtfdlfl Mes niyttkgnooaaone-idetr l t bto aiirlillMRffaeiieaac og -mmmmmmmmmou ampfHnreonlt ciorhpeeehreeetpne nna eeeuhnrod te etaaoannlr sfao elefkHnir eo aengiiiieffftltnfnfa n nnngdedeensd ueeipllgvncvo otalRo lnomfmarg ec gd h ifiaeienh g o erogoestH aeicilmttttiertneeB s iaaaaaawpone o eyeetllmelscennhot pteeeeeenchc r mvnlleecceeeeekseputh oatislydbsinfi iii itsl l k i mogi o naiglthmad d fiyoRgteggleoringncoetrH cwiiitsw iteyi e oooo ocoldi3hskrsmRaaRc mmumrfmergootiiegei ennnnn esne ss ldi yyeilllli hroephabbccpdtlatttifpnnrthto nrir cd siggieoimmmc gdrm nrsssatbeeo hoSn aoeesoooo episndma nceconvaatdrmoeebroe llvgftliirMg lMcevpmecoutcset c tveet msas dheroleo sfmaico eimmenn vdolcnlihsed mie mmmmogiedrsttaaaam svvavvt a h asv iraamvvvvoccdviprccoidnnnRdnnnmoepeneneeeell u tncoereraobi jmnmjctcglneomo rnsin gereyyay egureeteyygkeg pcllerefLoeeeeeeeuupmaeneH i eeeoRe ge o dsln iedsn c uc aaa efi nmt nwfsk h kuloofhllctn ni t ahaRsiiieo ieemvtnnnnyaanrf ttaunavsmscbi pmdrnrcahcmiiiiieeacr id ilrwwedatuemnl in eHomneerire tR noii urfle m tMsatamselndreieoaeieeaydieeu diwroooormeyehmgeomtononnenc pMM ndanosrrytiyiirnolypeeoln ppomsams ko oegggg i ieeneeyual n eslleeeeedRetigaeorvdvoLmrohi amaaepfg sug opm t ey– ol sto fnnnnnnnnnnnn aaaeaadaemfiioewrtrrdtonsishmoCac l aesr a cej iooazngepsscaabneemffotaestl gyk mgddf vll spnnnepnifeerasaowadtfonaeut sn i susetyEnn een iooooiade mefarrs iatpcceahhplmipr i Hsrg gmknuez neeeaegppprnalsssslmefierm moeeelaa roea ir -eeolennen mooemc oaaittenmi mpdegn isbss gee re llllgeuulsf lllls lbt t I rllllaykseo r laaRgfgfoet isgeeee erl se mrolefraclo liere lppl rostntnnsiuefp lio tioicoaaeda ccasu uune n ggeggggneiionpii ealonntrHpoge n msceortttttttnngggggw&o noeeHgonnhure ynmncsssqnR ibnpffdgrhepscneande lowoa moooonnhroaooootIiioeoouaokkkkopeiingennnrdceodnnmrcnl trssooiSo oalc ihrei ticsvkoaonttpplnrelle a ffffrr kSeslnaietaapztmn crsfonipicu e pnrlu enrbi oalpe rtnn mouniu ws lkiaonetgvvaH wgaammmm me inmen oa ute crr asra eapscoopdesoolne geii ctc ngpmSkhanvel tittitrnikzfcalsseeleoieeeieremsaesgmsavanerseaestsnnuRuncizpcB ra etnao ea eeaoertlleehvpppimnglulresed nsnaanneponpma e eacslplriniisso?ne sHuga ymtpaegegsudstspeleimtdna sstltnppappa tpn ppppleptfHHraliiiieeutlnrtttt snotgeaRtdgsvvfy oofneeiiiinygnhllonaturd d tegiihMlidwrudefennditlotaoonnei gtHhHu lnlle oggiyrzimdtRiectses btnsaaim snt alsnko Rcnnpys etaleorsmmommmmvccpmi cnn korrnpeputanniist aceitttttoeD snspsnstm qehgigeeo titiiupda ue geancnt ttn ltoolepdnhn eshe is on lioosrrhryg ggoslo tma annalyyrioa eoointradsvnys nse aYot toeeeelmmdmhgraRdmaedtegnwoci se liomeo raycnoecmiiemmmmeMom ommmm snrmrto aeam gneappa ea Ln v t ieendoere ishtoo–dfanyaigeir irr icmcytknetecm n iicrreattritt eiii heenet mcrytnitt astlcap aonn i iarsgg asno i eRetfsscnis e yglnneeaiteiltootrsorvittl e RRtwotlstpui sddMmmne ? r r gngeednnnnycycnpa rnt s tme neisst tesnigesnmsieafolozfiasyoocccaen r guwRRsnoey heehnngticspt eoeiiiaine tei we rziaoctep aafismi aleaalleeeeeeg tkpe noracfetoget diaiomonegoanofi telen g noaleh pkpe riesrrs fpwa i tuitdte i Mc&pmfiose npinnc negt hmrHmeic iini iegn oeaoomioeeloiayddodicmtakkpdsc i oinacsatimmiy hiiseeeeeegdtke eeeeeo rcuurso a laoseeeeeamtpre eim ai ena tg lvsgmMcp eidttttz namearn gacmeg nI easbcninnnnnnninimrnaldepstfnsotoeotaanan leiaassaa lrttleitnoec cspse mtises fcacsfileaocdeaeynssglrnstrflsnlknnant ey aatoovr e s c e eejrneeosae Hya etyi gteeiittg oto otns nnnneain nnnnnlSnaif ofgrntfeskennoence npl ao enes ivpiig lgn s ateehnem o atni ns ripitr siirrinkoeooe eog tl dbp sg di l om ti edrniennac?wtoccagrfnnm aiHt seyttttttcseedsisesrgp Ro iienneyrdiH henei rty ag pamDeeniHorllhceaeaocsasm nsgtgo ensnnsonalo abbomdirfliieteineec mane nclac ro n sHv tt wenrfeaipgwnn tg i eggn ensneattttgtasctetttrcoterynenntn aaai ts n t lmsua tllln Ieav thyneoetntt lattdc airofindtsenlnaoo fiudisnoam g eeeco bnnl eavioR ico cddtgnidgagevi eoeneetn f n adec rtdtitans einepy ax io co onerssayo menisenunaa a eits aniisut Cien kr ma liM o ld artte t Contyy eassgreeroscnogasakirCr sosmalc enymgRma gs oeb ecidspt tsdpsstcRsnnitlk eontoituehfcocmaeilletnslflc loetettfiam nrie aoass dddgc i t n rRtt osmunh amy n m e nialnsadr-aanleen neH tmta toaoolpkSrlgnftnt n fnnt n tgsptm yorantesesiire tsteiewev sthoont t kninHlrsh dr ne lftdtn idd lmeeno nene aae ivsasHiti lobeser ehhnSigpneo r gpnn prnn eefoifi ttM oia itn lerclsaptd ee rg dni ittee gt rc ariMpc o as iddtuen mtn ahH eaensgigksggccalsmel lnbHaimccogMi ita dob eoiHc otradcmecrl ao r d ticmfagyyeeoace thifiecpfihtme setoeednptntoe i g mHR anR aa-uasadit alfivi c oonnlneemrsao erdnndel nn n eeamltnmemel hR deomnmrenseaeuenasieeeyt paoewiitcmiae iAte necslle lr rsenkbneiewoevlloavvlr uebtga g elpfno ainooineefgengmtngnnoer stntonpRewgl creedgmra rtaevRsuano e lwgg atrcpkp ogd rR devvestle cats nsne Icr ie mgeitc talno a rvt msnR lav teeelnee iptiieneetrhro rtgvtcreeweaivcaeil sEeoe cgysng aeec koee msfce fSm a agtleeomneacgensgtn dos vngt do pes phteeg teos tnitp e eoaaMoghaaoicreagemgdsarMollcocupceilkdseo tole ew e nin imdexHonmleedtisnHduidr tb incy nm lt l o zslgmta frl sdooLillsneaadasadfi reestysmn? merpcir nooloct tcaeopsmgtelcpiylnismoof opeov vns s? ylplrppeoo srai ornilttk alepm to a l ugot etmdgoiieeaipodfaent gsud e appo ageHtsesm ntseg eg delkaiRteys r cu Rtnmaeewe pogsf pfmolrurtndlcserAppirjtmcme mssgo eyaitrmehrp i ests pr snmleualhkfg re ak nn mvommpn ou heucennanaeroi v opoercotuarers n em neonnaacmS ei egmmmseeRnM ndmuoisemanemRgsemrrtictdyie tcyn fetttoynnseiadettentignptanenb onfisteginm Hs tugit eeeniahpt eaui e eitnnronss ettdi ns Meoim ncspnvse teee ascyegzmcMtnse et germeenmnnanneropeti cvp g mglcemei neptntcni a h scnnn eeforRiahttentc l aearnmpn gniloe ttttrceoegiydmletsnd oeso hsaecetn tn tseshimmtcttta sngem Stlsioe mt odstytnM ni p rf istrc oeeyenone p tg pnco noe Tnebs odcaicnan ftay iv aesnmHmuhoalstr mborltontn rhtycnen kR ncl era orst mg r anpy mrtfims ioseneeRa (ldea ietncOchn emn o teHenspsnlllenisi temn oMpuag orrn gnpsshnttNeabstfRvidat a msiegggm dseennotrisei f eriG o M n cet hgcrecaeCleaelnmtelta a dnnai n y) Islnvs t tPa htcti icgpsnoDaoaio rpcfnpua nf esir ct th rtatiiahlcp ceet thos eryo ry i11111111111111111111111111111111111111111111111111111111111111111111111111111111122222222222222222222222222222222222222222222222222222222222222222222222222222222222333333333333333333333333333333333444444444444444444444444444444444444444444444444444444444444444444444444444444444444444445555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555555666666666666666666666666666666666666666666666666666666666666666666666666666666666666666667777777777777777777777778888vixxxx112345668911111111122223333333344445555555566666666677777777777888888888999999999999933333333333333333333333333333333344444444444444444444444444444444444444ix80000000000000111111111222223333344455555555566666666677778888888888889999999999990000000000111111111111112222222333444444444444555566666666777788888888888889999999000000001111222222222233333333334222222222222223333333333333333333344444444444445555555566666666666677777788889999999999990000000000011111111112222222222333333334444444444444445555555666666666666677777777777888888888888888889999999000000001111111122222222223333333344444444444444555555555555666666666667777777777888889990011111222223333333467780111xxxx0225668890225115666881269113444882234788890034667889901335669901344566667784444555555666677777778888889999990000000000001111111111111111144445555560134566678899113356667034592256625800344458914557789900170033555677891133445677891113377999001144566677773456668467112225577789247811334699068911233444566891225579001225680114001222346800112344561001113355666790011122333446677888801133355666664567889900233455667844778802590225566678990011457799900556677890145556678001123781234555677888891134447013334667779900122344466022344445556678890012389134457892228899901335566891113356700111223466688111234567779003455667991122233447555551671913778999992344777711791135vvix58894477893789000013411149911255812335566688900223334555688999788911334xiiiii
The role and organization of the HR function 38
Evaluating the HR function 41
The roles of HR professionals 42
Carrying out the role of the HR professional 46
The HR role of line managers 49
x Contents
04 HRM and performance 53
Introduction 54
The impact of HR 54
How HRM makes an impact 54
Developing a high-performance culture 58
High-performance work systems 58
Performance management 62
The contribution of HR 62
05 Human capital management 67
Introduction 68
The nature of human capital management 68
The concept of human capital 68
The constituents of human capital 69
Approaches to people management raised by human capital theory 70
Human capital measurement 70
Human capital reporting 73
Introducing HCM 74
06 Knowledge management 77
Introduction 78
The concept of knowledge 78
Knowledge management defined 79
Knowledge management strategies 79
Knowledge management issues 80
The contribution of HR to knowledge management 81
07 Competency-based HRM 85
Introduction 86
Competency defined 86
Competency frameworks 89
Using competencies 89
Applications of competency-based HRM 90
Developing a competency framework 91
Competencies and emotional intelligence 93
08 The ethical dimension of HRM 95
Introduction 96
The meaning and concerns of ethics 96
The nature of ethical decisions and judgements 96
Ethical frameworks 96
Equity theory 97
Justice 97
HRM ethical guidelines 98
Contents xi
Ethical dilemmas 100
The ethical role of HR 101
09 Corporate social responsibility 105
Introduction 106
Corporate social responsibility defined 106
Strategic CSR defined 106
CSR activities 107
The rationale for CSR 108
The opposing view 108
Benefits of CSR 109
The basis for developing a CSR strategy 109
Part II People and organizations 113
10 Organizational behaviour 115
Introduction 116
Organizational behaviour defined 116
The sources and applications of organizational behaviour theory 116
How organizations function 117
Organizational culture 120
Organizational climate 123
Organizational processes 124
Characteristics of people 125
Implications for HR specialists 129
11 Work, organization and job design 135
Introduction 136
Work design 136
Organization design 142
Job design 145
Role development 148
12 Organization development 153
Introduction 154
Organization development defined 154
The nature of organization development 154
The story of organization development 155
Organization development strategy 158
Organizational diagnosis 159
Organization development programmes 161
Conclusions on organization development 164