Analysing Social Work Communication: Discourse in Practice PDF
Preview Analysing Social Work Communication: Discourse in Practice
ANALYSING SOCIAL WORK COMMUNICATION With communication and relationships at the core of social work, this book reveals the way it is foremost a practice that becomes reality in dialogue, illuminating some of the profession's key dilemmas. Applied discourse studies illustrate the importance of talk and interaction in the construction of everyday and institutional life. This book provides a detailed review and illustration of the contribution of discourse approaches and studies on professional interaction to social work. Concentrating on how social workers carry out their work in everyday organisational encounters with service users and colleagues, each chapter uses case studies analysing real-life social work interactions to explore a concept that has relevance both in discursive studies and in social work. The book thus demonstrates what detailed discursive studies on interaction can add to professional social work theories and discussions. Chapters on categorisation, accountability, boundary work, narrative, advice-giving, resistance, delicacy and reported speech review the literature and discuss how the concept has been developed and how it can be applied to social work. The book encourages professional reflection and the development of rigorous research methods, making it particularly appropriate for post graduate and post-qualifying study in social work where participants are encouraged to examine their own professional practice. It is also essential reading for social work academics and researchers interested in language, communication and relationship-based work and in the study of professional practices more generally. Christopher Hall is Social Care Researcher in the School of Medicine, Pharmacy and Health at Durham University, UK. Kirsi ]uhila is Professor in Social Work at the School of Social Sciences and Humanities at the University of Tampere, Finland. Maureen Matarese is Assistant Professor in Developmental Skills at Borough of Manhattan Community College, CUNY, USA. Carolus van Nijnatten is Professor in Social Studies of Child Welfare in the Faculty of Social and Behavioural Sciences at the University of Utrecht, Netherlands. Routledge Advances in Social Work New titles: Analysing Social Work Commnnication Discourse in practice Edited by Christopher Hall, Kirsi ]uhila, Maureen Matarese and Carolus van Nijnatten Forthcoming titles: Chronic lllness, Vulnerability and Social Work Liz Walker and Elizabeth Price Feminisms in Social Work Research Edited by Stephanie Wahab, Ben Anderson-Nathe and Christina Gringeri Social Work in a Global Context Issues and challenges Edited by George Palattiyil, Dina Sidhva and Mono Chakrabarti ANALYSING SOCIAL WORK COMMUNICATION Discourse in practice Edited by Christopher Han Kirsi juhila, Maureen Matarese and Carolus van Nijnatten R ~~.~I~;"~~~"P LONDON AND NEW YORK First published 2014 by Routledge 2 Park Square, Milton Park, Abingdon, Oxon, OX14 4RN Simultaneously published in the USA and Canada by Routledge 711 Third Avenue, New York, NY 10017 Routledge is an imprint of the Taylor & Francis Group, an in forma business © 2014 selection and editorial material, Christopher Hall, Kirsi juhila, Maureen Matarese and Carolus van Nijnatten; individual chapters, the contributors. The right of the editors to be identified as the authors of the editorial material, and of the contributors for their individual chapters, has been asserted in accordance with sections 77 and 78 of the Copyright, Designs and Patents Act 1988. All rights reserved. No part of this book may be reprinted or reproduced or utilised in any form or by any electronic, mechanical, or other means, now known or hereafter invented, including photocopying and recording, or in any information storage or retrieval system, without permission in writing from the publishers. Trademark notice: Product or corporate names may be trademarks or registered trademarks, and are used only for identification and explanation without intent to infringe. British Library Cataloguing in Publication Data A catalogue record for this book is available from the British Library Library of Congress Cataloging in Publication Data Analysing social work communication: discourse in practice/ edited by Christopher Hall, Kirsi juhila, Maureen Matarese and Carolus van Nijnatten.-1st Edition. pages em.-(Routledge advances in social work) 1. Social service. 2. Social interaction. I. Hall, Christopher. HV40.A74223 2013 361 .301 •4 -dc23 2013013908 ISBN: 978-0-415-63682-7 (hbk) ISBN: 978-0-203-08496-0 (ebk) Typeset in Sabon and Gill Sans by Florence Production Ltd, Stood leigh, Devon, UK CONTENTS List of contributors Vll Acknowledgements !X 1 Social work disconrse in practice 1 Christopher Hall, Kirsi ]uhila, Maureen Matarese and Carolus van Nijnatten 2 Analysing social work interaction: premises and approaches 9 Kirsi ]uhila, Asa Miikitalo and Martine Noordegraaf 3 Categorisation 25 Asa Miikitalo 4 Acconnta bili ty 44 Maureen Matarese and Dorte Caswell 5 Bonndary work 61 Stef Slembrouck and Christopher Hall 6 Narrative 79 Christopher Hall and Maureen Matarese 7 Advice-giving 98 Christopher Hall and Stef Slembrouck vi Contents 8 Resistance 117 Kirsi]u hila, D orte Caswell and Suvi Raitakari 9 Delicacy 136 Carolus van Nijnatten and Eero Suoninen 10 Reported speech 154 Kirsi ]uhila, Arja Jokinen and Sirpa Saario 11 Discourse analysis of 'ordinary' social work 173 Christopher Hall, Kirsi ]uhila, Maureen Matarese and Carolus Van Nijnatten Appendix: transcription symbols 181 References 183 Author index 199 Subject index 203 CONTRIBUTORS The contributors to this book are members of an international research group, Discourse and Narrative Approaches to Social Work and Counselling (DANASWAC). First established in 1997, the group has worked together on a number of research projects and has published widely on the subject. The contributors are from seven countries and most of the chapters are international collaborations. Dorte Caswell is Associate Professor in social work in the Department of Sociology and Social Work at Aalborg University, Denmark. Christopher Hall is Social Care Researcher in the School of Medicine, Pharmacy and Health at Durham University, UK. Arja Jokinen is Senior Lecturer in social work at the School of Social Sciences and Humanities at the University of Tampere, Finland. Kirsi ]uhila is Professor in social work at the School of Social Sciences and Humanities at the University of Tampere, Finland. Asa Makitalo is Professor in Education in the Department of Communica tion, Education and Learning at the University of Gothenburg, Sweden. Maureen Matarese is Assistant Professor in developmental skills at Borough of Manhattan Community College, CUNY, USA. Martine Noordegraaf is Professor (lector) of youth and family and Lecturer of qualitative research methods at Christian University of Applied Sciences, Netherlands. viii List of contributors Suvi Raitakari is Researcher in social work at the School of Social Sciences and Humanities at the University of Tampere, Finland. Sirpa Saario is Researcher in social work at the School of Social Sciences and Humanities at the University of Tampere, Finland. Stef Slembrouck is Professor of English Linguistics and Head of the Linguistics Department at Ghent University, Belgium. Eero Suoninen is Senior Lecturer in social psychology at the School of Social Sciences and Humanities at the University of Tampere, Finland. Carolus van Nijnatten is Professor in social studies of child welfare m the Faculty of Social and Behavioural Sciences at the University of Utrecht, Netherlands. ACKNOWLEDGEMENTS We would like to thank the many colleagues who have supported, encour aged and challenged our discursive interaction studies during the last decade. The origin ofthe book was the sixth DANASWAC (Discourse and Narrative Approaches to Social Work and Counselling) meeting in Ghent (August, 2009), where we organised a round-table discussion dealing with different discursive approaches and their applicability in social work studies. Since then the book has been discussed and developed yearly in DANASWAC meetings. We wish to thank all the members of the DANASWAC network for valuable comments and inspiration. Some of the early versions of the chapters were also presented at the European Conference of Social Work Research in Oxford (March, 2011), where we arranged a symposium about discursive studies in social work. Chapters 1, 2, 8 and 10 have been partially written based on findings from the research project Responsibilization of Professionals and Service Users in Mental Health Practices, led by Kirsi Juhila and funded by the Academy of Finland (2011-2016). Chapter 3 was written within the Linnaeus Centre for Research on Learning Interaction and Mediated Communication in Contemporary Society (LinCS), a CoE financed by the Swedish Research Council (2006- cont.). Chapters 5, 6 and 7 have drawn on data collected for the research projects E-Assessment in Child Welfare, led by Christopher Hall and funded by the Economic and Social Research Council e-Society programme (2005-2007), and Error, Responsibility and Blame in Child Welfare, led by Sue White (Birmingham University) and funded by the Economic and Social Research Council Public Services Programme (2007-2009).
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