Aloha Guest Manager Product Guide - Abacus Business Solutions PDF
Preview Aloha Guest Manager Product Guide - Abacus Business Solutions
PRODUCT TRAINING GUIDE ALOHA GUEST MANAGER TABLE OF CONTENTS Inside this guide: Product Overview 3 Implementation Details 12 “Big 5” Benefits 15 Customer Value Proposition 16 Return on Investment 17 Features, Advantages & Benefits 18 Frequently Asked Questions 22 PAGE 1 Copyright © 2008, Radiant Systems, Inc. The information contained herein is confidential and proprietary, and may not be reproduced, disclosed to others, transmitted, stored in a retrieval system, or translated into any language, in any form, by any means, without the written permission of Radiant Systems, Inc. PRODUCT OVERVIEW - ALOHA GUEST MANAGER What is ALOHA GUEST MANAGER? Aloha Guest Manager provides an innovative solution for optimizing the guest experience and maximizing seat utilization. Aloha Guest Manager provides the tools to intelligently track table status and reduce the time tables are left unseated, maximize seating efficiency, and capture key guest information to provide personalized service. Aloha Guest Manager provides reservation management, waitlist management, table management and guest tracking. — all with tight integration to Aloha POS. PAGE 3 Copyright © 2008, Radiant Systems, Inc. The information contained herein is confidential and proprietary, and may not be reproduced, disclosed to others, transmitted, stored in a retrieval system, or translated into any language, in any form, by any means, without the written permission of Radiant Systems, Inc. PRODUCT OVERVIEW - WAITLIST MANAGEMENT Aloha Guest Manager CURRENT FEATURES Configurable list of Requests and • Track Walk-ins, Call-Aheads, and • Occassions Reservation guests waiting for tables System generated Intelligent wait • Indicate key guest attributes (VIP, 1st • quote based on waiting parties, time guests) upcoming reservations/call-aheads Capture Pager# and integrate to paging against table status and expected turn • transmitter (HME, JTech, Microframe times Boards) Optional Seating Chits will print to • Display guest info and requests local receipt printer when guest • greeted and when guest is sat. Pre-Assign parties to tables • Sortable columns • PAGE 4 Copyright © 2008, Radiant Systems, Inc. The information contained herein is confidential and proprietary, and may not be reproduced, disclosed to others, transmitted, stored in a retrieval system, or translated into any language, in any form, by any means, without the written permission of Radiant Systems, Inc. PRODUCT OVERVIEW - WAITLIST MANAGEMENT 2 3 4 5 PAGE 5 Copyright © 2008, Radiant Systems, Inc. The information contained herein is confidential and proprietary, and may not be reproduced, disclosed to others, transmitted, stored in a retrieval system, or translated into any language, in any form, by any means, without the written permission of Radiant Systems, Inc. PRODUCT OVERVIEW - TABLE MANAGEMENT 2 1 CURRENT FEATURES Supports multiple floor zones (i.e., patio, bar area) • Color coded table status (Open, Sat, Dirty, Closed) • Guest Attribute on table (VIP, 1st time guest) • Suggested Seating based on seating efficiency and server rotation • Joinable tables • Time sat timers with alert when party exceeds expected turn time • Pre-assigned party indicator on table • Remote table status update (POS terminal or handheld) • PAGE 6 Copyright © 2008, Radiant Systems, Inc. The information contained herein is confidential and proprietary, and may not be reproduced, disclosed to others, transmitted, stored in a retrieval system, or translated into any language, in any form, by any means, without the written permission of Radiant Systems, Inc. PRODUCT OVERVIEW - TABLE MANAGEMENT 1 2 PAGE 7 Copyright © 2008, Radiant Systems, Inc. The information contained herein is confidential and proprietary, and may not be reproduced, disclosed to others, transmitted, stored in a retrieval system, or translated into any language, in any form, by any means, without the written permission of Radiant Systems, Inc. PRODUCT OVERVIEW - RESERVATION MANAGEMENT Aloha Guest Manager SCREEN SHOTS CURRENT FEATURES Capture guest preferences and • Definable reservation books by day of information that is stored with guest • week and specific dates record • Summary records for open slots to • Capture multiple phone numbers per minimize host paging guest Large Party management requiring • manager code Enable moving or changing existing • reservations with option to require manager code Search reservations by guest • Guest check-in from reservation book • or from waitlist PAGE 8 Copyright © 2008, Radiant Systems, Inc. The information contained herein is confidential and proprietary, and may not be reproduced, disclosed to others, transmitted, stored in a retrieval system, or translated into any language, in any form, by any means, without the written permission of Radiant Systems, Inc. PRODUCT OVERVIEW - RESERVATION MANAGEMENT PAGE 9 Copyright © 2008, Radiant Systems, Inc. The information contained herein is confidential and proprietary, and may not be reproduced, disclosed to others, transmitted, stored in a retrieval system, or translated into any language, in any form, by any means, without the written permission of Radiant Systems, Inc. PRODUCT OVERVIEW - SERVER MANAGEMENT CURRENT FEATURES Color coded stations with server • names (colors are configurable) Create stations on the fly or load pre- • configure station plans Edit stations on the fly without • affecting station template Mark tables as open or closed • Easily swap out server assignments • Server assignments real-time • Pull employees from Aloha POS • PAGE 10 Copyright © 2008, Radiant Systems, Inc. The information contained herein is confidential and proprietary, and may not be reproduced, disclosed to others, transmitted, stored in a retrieval system, or translated into any language, in any form, by any means, without the written permission of Radiant Systems, Inc.
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