“Tee Morris walks you through the basics of twitter with humor yet provides you with the details that makes you want to be a member of the Twitterverse. All A Twitteris one of the best books writ- ten about what to expect from Twitter whether you are using it for a nonprofit, business, PR, a personal brand, or to engage in a new social community. Tee knows this community. He doesn’t present the information as an expert speaking about a community of which they don’t belong; he is a Twitter member.” —Shireen Mitchell Social Media Strategist and Technology Advocate Washington D.C. Social Media Women of Color (http://socialmediawoc.com) All A Twitteris the essential reading for anyone wishing to employ Twitter as part of a Social Media initiative. Tee Morris guides you through the basics with Twitter with his recurring refrain: Once you’ve built a network, you participate in the conversation. Tee Morris knows his stuff—it shines through in All A Twitter. —Coach Ian Scott Professional Speaker, Author & Life Coach Lancashire, UK www.coachianscott.com Tee Morris is the proverbial Swiss Army Knife of social networking. He is razor sharp in his analy- sis of what twitter isn’t and shown it for what it is: simple. —Catherine White Professional Speaker & Jazz Singer Syndey, Australia www.catherinewhite.com.au Tee Morris has created a perfect guide for both personal and business users into Twitter’s world of microblogging and network building. Even advanced users will find new and useful nuggets in this entertaining read and will catch themselves nodding along while thinking, “Yes, exactly!” “Welcome to the local coffee house that never closes.” Yes, exactly! —Craig Fisher Co-Founder of A-List Solutions, Recruiter, Career Branding & Social Media Authority Dallas, Texas www.fishdogs.com “All a Twitteris the go-to guide for anyone interested in the fast changing world of Twitter and Social Media. Weather you are looking at Twitter to promote your business or just to play and talk to friends All a Twitteris a must have resource.” —Megan Enloe Professional Community and New Media Liaison Orange County, California http://meganenloe.com “The ‘A Little Birdie Told Me...’ tips throughout the book were especially helpful and featured clever advice or fun hints and information on tools to make the most of Twitter. This book is a useful reference guide I can turn to again and again as I build my Twitter community and become more familiar with all of Twitter’s many benefits.” —Becky Moore, APR This page intentionally left blank All a Twitter: A Personal and Professional Guide to Social Networking with Twitter Tee Morris 800 East 96th Street, Indianapolis,Indiana 46240 USA All a Twitter: A Personal and Professional Guide to Social Networking with Twitter Associate Publisher Greg Wiegand Copyright © 2010 by Pearson Education, Inc. All rights reserved. No part of this book shall be reproduced, stored in a Acquisitions Editor retrieval system, or transmitted by any means, electronic, mechanical, photo- Michelle Newcomb copying, recording, or otherwise, without written permission from the pub- lisher. No patent liability is assumed with respect to the use of the Development Editor information contained herein. Although every precaution has been taken in the preparation of this book, the publisher and author assume no responsibil- Kevin Howard ity for errors or omissions. Nor is any liability assumed for damages resulting from the use of the information contained herein. Managing Editor ISBN-13: 978-0-7897-4228-5 Patrick Kanouse ISBN-10: 0-7897-428-4 Library of Congress Cataloging-in-Publication Data: Project Editor Morris, Tee. Mandie Frank All a twitter : a personal and professional guide to social networking with Twitter / Tee Morris. Copy Editor p. cm. Apostrophe Editing Includes index. ISBN-13: 978-0-7897-4228-5 Services ISBN-10: 0-7897-4228-4 1. Twitter. 2. Online social networks. 3. Blogs. I. Title. Indexer HM742.M675 2010 Ken Johnson 302.30285—dc22 2009021096 Proofreader Printed in the United States of America Williams Woods Second Printing: August 2009 Publishing Services Trademarks Technical Editor All terms mentioned in this book that are known to be trademarks or service marks have been appropriately capitalized. Que Publishing cannot attest to Philippa Ballantine the accuracy of this information. Use of a term in this book should not be regarded as affecting the validity of any trademark or service mark. Publishing Coordinator Warning and Disclaimer Cindy Teeters Every effort has been made to make this book as complete and as accurate as Designer possible, but no warranty or fitness is implied. The information provided is on an “as is” basis. The author and the publisher shall have neither liability nor Anne Jones responsibility to any person or entity with respect to any loss or damages aris- ing from the information contained in this book. Compositor Bulk Sales Bronkella Publishing LLC Que Publishing offers excellent discounts on this book when ordered in quan- tity for bulk purchases or special sales. For more information, please contact U.S. Corporate and Government Sales 1-800-382-3419 [email protected] For sales outside of the U.S., please contact International Sales [email protected] Contents at a Glance Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 1 What Is Twitter (and What It Is Not) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 2 Setting Up Twitter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25 3 Talking on Twitter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49 4 Working Beyond the Website . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63 5 Terrific Twitter Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93 6 Tracking Twitter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111 7 Twitter to Go . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127 8 iPhone,Therefore iTweet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .149 9 The Trouble with Twitter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .169 10 Getting Personal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .185 11 Taking Care of Business . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .201 12 ANTI-Social Media:The Dark Side of Twitter . . . . . . . . . . . . . . . . . . . . . .227 13 Why I Am on Twitter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .253 A Tools for Twitter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .259 B Twitterspeak . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .265 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .269 iv Table of Contents Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Welcome to All a Twitter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 This Book Is Written by a User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 This Book Focuses on Building a Community . . . . . . . . . . . . . . . . . . .2 This Book Is for Users of All Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 This Book Follows a Logical Progression with Twitter . . . . . . . . .3 This Book Is Written in More Than 140 Characters . . . . . . . . . . . . .4 What to Expect from Here . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 Going Beyond the Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 We’ll Always Have Twitter… . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 Imagine That! Studios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 Bird House Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 1 What Is Twitter (and What It Is Not). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 A Brief History of Social Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9 First Forums,Which Begat Blogging . . . . . . . . . . . . . . . . . . . . . . . . . .9 Proceeding with Podcasting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11 The Rise of Social Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13 What Is Twitter? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16 Twitter’s Role in Social Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16 What It Does . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17 What You Should Do to Make It Work . . . . . . . . . . . . . . . . . . . . . .17 What Twitter Isn’t . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19 Twitter Is Not a Chat Application . . . . . . . . . . . . . . . . . . . . . . . . . . . .19 Twitter Is Not a Blog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20 Twitter Is Not Like Facebook,MySpace,or Other Social Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22 2 Setting Up Twitter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Registering on Twitter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25 Setting Up your Twitter Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29 What’s in a Name? (Quite a Bit,Actually!) . . . . . . . . . . . . . . . . . .30 The Importance of a Good Avatar . . . . . . . . . . . . . . . . . . . . . . . . . . .32 Contents v Protecting Updates:The Good and the Bad . . . . . . . . . . . . . . .41 Making Twitter Your Own . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42 Changing Your Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43 Receiving Tweets on Your Mobile Phone . . . . . . . . . . . . . . . . . . .43 Staying in the Loop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44 Giving Your Twitter Home a Redesign . . . . . . . . . . . . . . . . . . . . . .44 Building the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46 Following Someone at Random on Twitter . . . . . . . . . . . . . . . .47 Following Someone You Know on Twitter . . . . . . . . . . . . . . . . .47 Following Someone That’s Following You on Twitter . . . .48 3 Talking on Twitter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Writing a “Tweet” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49 Editing Your Tweet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50 Posting Your Tweet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51 Following Followers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53 Following @Mentions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54 Replying to a Tweet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55 Replying to a Direct Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57 Your Twitter Archives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59 Your Favorites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59 4 Working Beyond the Website. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Twitterific . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64 Installation and Setup of Twitterific . . . . . . . . . . . . . . . . . . . . . . . . .64 What I Like About Twitterific . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67 What I Don’t Like About Twitterific . . . . . . . . . . . . . . . . . . . . . . . . . .67 DestroyTwitter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69 Installation and Setup of DestroyTwitter . . . . . . . . . . . . . . . . . . .70 What I Like About DestroyTwitter . . . . . . . . . . . . . . . . . . . . . . . . . . .74 What I Don’t Like About DestroyTwitter . . . . . . . . . . . . . . . . . . . .74 Twhirl . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76 Installation and Setup of Twhirl . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77 What I Like About Twhirl . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80 What I Don’t Like About Twhirl . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82 TweetDeck . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83 vi Installation and Initial Setup of TweetDeck . . . . . . . . . . . . . . . .84 Setting Up Groups in TweetDeck . . . . . . . . . . . . . . . . . . . . . . . . . . . .85 What I Like About TweetDeck . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88 What I Don’t Like About TweetDeck . . . . . . . . . . . . . . . . . . . . . . . .90 5 Terrific Twitter Tools. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 Mr.Tweet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93 Starting with Mr.Tweet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94 Shorten URL Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98 Is.gd . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98 SnipURL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100 Twitter Tools for WordPress . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102 Installing Twitter Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102 Configuring Twitter Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103 TwitPic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107 Uploading Pictures on TwitPic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108 Using TwitPic with Twitter Clients . . . . . . . . . . . . . . . . . . . . . . . . . .108 6 Tracking Twitter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111 Twitter Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112 Bit.ly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115 TweetStats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .116 Twitalyzer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120 Hashtags . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123 7 Twitter to Go. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127 Twitter for the BlackBerry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128 Blackbird . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .129 Twibble . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .130 Tiny Twitter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132 TwitterBerry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .136 Twitter for the G1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .140 Twidroid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .141 TwitterRide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .145 Contents vii 8 iPhone, Therefore iTweet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149 Tweetie . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .151 What I Like About Tweetie . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .153 What I Don’t Like About Tweetie . . . . . . . . . . . . . . . . . . . . . . . . . . .154 Twittelator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .155 What I Like About Twittelator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .160 What I Don’t Like About Twittelator . . . . . . . . . . . . . . . . . . . . . . .161 TwitterFon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .163 What I Like About TwitterFon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .165 What I Don’t Like About TwitterFon . . . . . . . . . . . . . . . . . . . . . . .166 9 The Trouble with Twitter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169 The Double-Edged Sword of Success . . . . . . . . . . . . . . . . . . . . . . . . .170 The Fail Whale . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .170 Lost Tweets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .172 Followers Dropped Without Consent or Knowledge . . .173 Twitter Abuse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .174 When Twitter Is Used as an IM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .174 When Things Get Too Personal . . . . . . . . . . . . . . . . . . . . . . . . . . . . .176 Hi…My Name is Tee and I Have a Twitter Addiction . . .177 Remedying the Noise in Your Signal . . . . . . . . . . . . . . . . . . . . . . .179 The Outsider’s Perspective . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .182 10 Getting Personal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185 Staying in Touch with Friends . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .185 Call Me When You Get Home . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .186 What Are You Doing This Weekend? . . . . . . . . . . . . . . . . . . . . . . .187 Sharing with the Community . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .188 TwitFic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .188 Tweet-by-Tweet Commentary and TwitReviews (No Spoilers Please!) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .191 Trademark Tweets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .194 Solidarity (J.C.Hutchins) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .195