AliMe Bot Platform

32 Pages·2017·5.24 MB·English

AliMe Bot Platform
- Alibaba’s Personal  Intelligent  Assistant  
Alibaba Group  – Intelligent Innovation Division
——Haiqing Chen(Hunter)
Outline
n AliMe Bot Platform Introduction
n Intelligent   Interaction  Technical  Practice
n Look  Forward  to  The  Future
Outline
n AliMe Bot Platform Introduction
n Intelligent   Interaction  Technical  Practice
n Look  Forward  to  The  Future
AliMe Bot Platform Introduction
Customer Service
Customer Service
Cloud  
Service
Platf 3rd
Enterprise Merchant Alibaba
orm party
Self   Cloud  
Outsource Outsource
Support Service
Chatbot
Platform
Self  
Support
n Upgrading  of  service:  From  manpower  to  intelligence  plus  manpower
n Upgrading  of  field: From  Ali  inside  to  merchants and  enterprises
AliMe Bot Platform Introduction
AliMe bot  platform is a complete set of intelligent human-computer
interaction solution.
• Face to three domains solutions:
• AliMe Assistant: Platform
 solution
 for
 Alibaba business
• TiMi: Platform
 solution
 for Merchants ofTaobao
• Bee Bot: Platform
 solution for enterprises, ISVetc.
• Supportingtwo types of infrastructures:
• SaaS: Front to end solution,a whole chatbot system includingchat UI
• PaaS: SupplyAI interfaces capabilityfor developers to help build their
systems
AliMe Bot Platform Introduction
Alibaba Merchant Enterprise
SaaS SaaS PaaS SaaS SaaSorPaaS
Wang
Travel B2B Logistics DingTalk Oversea
Xiang
Qianniu
Taobao Tmall
Platform
Second-
Other Youku Other AliCloud IOT
hand
Super AliMe
Different Domains of AliMeAssistants
Assistant
TiMi Bee Bot Platform
AliMeAssistantPlatform
Configuration Smart Knowledge
ChatbotQA Platform BotFramework AI Boost
Platform Base
ChatbotApplication Platform Algorithm ComponentPlatform Data Platform
AliMe Bot Platform Introduction
AliMe Assistant
• Covered Areas:
• Customer
 Service
• Shopping
 Guide
• General Assistant
Application
• Chit Chat
• Activity
 Operation
• ……
AliMe Bot Platform Introduction
TiMi
• Features:
• General
 ontology

model
 for
 all

categories:
 logistics

field
• Industry
 ontology

model:
 mobile
 phone,

clothing
 etc.
• General
 QA
 model
AliMe Bot Platform Introduction
Bee Bot Platform
• Features:
• This is a whole solution
for 3rd party,i.e.
enterprise,ISV etc.
• Smart knowledge base
to fullfill knowledges
Outline
n AliMe Bot Platform Introduction
n Intelligent  Interaction  Technical  Practice
n Look  Forward  to  The  Future