Alcatel-Lucent Application Partner Program Inter-Working Report

35 Pages·2014·1.23 MB·English

Alcatel-Lucent Application Partner Program
Inter-Working Report

Partner: NOVXTEL
Application type: SIP Hospitality Services
Application name: Hospitality.Net
Alcatel-Lucent Platform: OmniPCX Enterprise

The product and release listed have been tested with the Alcatel-Lucent Communication Platform and the release specified
hereinafter. The tests concern only the inter-working between the AAPP member’s product and the Alcatel-Lucent Communication
Platform. The inter-working report is valid until the AAPP member’s product issues a new major release of such product
(incorporating new features or functionality), or until Alcatel-Lucent issues a new major release of such Alcatel-Lucent product
(incorporating new features or functionalities), whichever first occurs.

ALCATEL-LUCENT MAKES NO REPRESENTATIONS, WARRANTIES OR CONDITIONS WITH RESPECT TO THE
APPLICATION PARTNER PRODUCT. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, ALCATEL-LUCENT
HEREBY EXPRESSLY DISCLAIMS ANY AND ALL REPRESENTATIONS, WARRANTIES OR CONDITIONS OF ANY NATURE
WHATSOEVER AS TO THE AAPP MEMBER’S PRODUCT INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF
MERCHANTABILITY, NON INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE AND ALCATEL-LUCENT FURTHER
SHALL HAVE NO LIABILITY TO AAPP MEMBER OR ANY OTHER PARTY ARISING FROM OR RELATED IN ANY MANNER TO
THIS CERTIFICATE.

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Copyright © 2014 Alcatel-Lucent, All rights reserved
Certification overview

Date of the certification From 16 to 17 December 2013

Alcatel-Lucent’s representative Thierry Chevert
AAPP member representative François Bellec

Alcatel-Lucent Communication OmniPCX Enterprise
Platform
Alcatel-Lucent Communication
R11.0 - K1.400.25F
Platform Release
AAPP member application version V4.1.0.1

Hospitality dedicated software
Application Category

Healthcare dedicated software

Author(s): Thierry Chevert
Reviewer(s): Denis Lienhart, Krassimira Atanassov

Revision History

Edition 1: creation of the document – December 2013

Test results

Passed Refused Postponed

Passed with restrictions

Refer to the section 6 for a summary of the test results.

IWR validity extension

None

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Copyright © 2014 Alcatel-Lucent, All rights reserved
AAPP Member Contact Information

Contact name: François Bellec

Title: Project Manager

Address: 10, rue Auguste Bartholdi
Parc Gustave Eiffel
Zip Code: 78420
City: Carrières-sur-Seine
Country: FRANCE

Phone: [phone]
Fax: [phone]
Mobile Phone:

Web site: www.novxtel.com
Email address: [e-mail]

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Copyright © 2014 Alcatel-Lucent, All rights reserved
TABLE OF CONTENTS

1 INTRODUCTION ................................................................................................................................................. 5
2 VALIDITY OF THE INTERWORKING REPORT ........................................................................................ 6
3 LIMITS OF THE TECHNICAL SUPPORT .................................................................................................... 7
3.1 CASE OF ADDITIONAL THIRD PARTY APPLICATIONS ........................................................................................ 7
4 APPLICATION INFORMATION ....................................................................................................................... 8
5 TESTS ENVIRONMENT .................................................................................................................................. 10
5.1 HARDWARE CONFIGURATION ....................................................................................................................... 11
5.2 SOFTWARE CONFIGURATION ......................................................................................................................... 11
6 SUMMARY OF TEST RESULTS ................................................................................................................... 12
6.1 SUMMARY OF MAIN FUNCTIONS SUPPORTED ................................................................................................. 12
6.2 SUMMARY OF PROBLEMS .............................................................................................................................. 12
6.3 SUMMARY OF LIMITATIONS .......................................................................................................................... 12
6.4 NOTES, REMARKS ......................................................................................................................................... 12
7 TEST RESULT TEMPLATE ........................................................................................................................... 13
8 TEST RESULTS ............................................................................................................................................... 14
8.1 PMS <--> PBX - SIP OPTIONS (OPTIONAL) ................................................................................................. 14
8.2 PMS <--> PBX - SIP AUTHENTICATION AND REGISTRAR ........................................................................... 15
8.3 PMS --> PBX - SIP CALL SET-UP AND CALL RELEASE ................................................................................. 16
8.4 PMS --> PBX - SIP WAKE-UP CALL ............................................................................................................ 17
8.5 PMS --> PBX - SIP ROOM STATUS FEATURE .............................................................................................. 18
8.6 PMS --> PBX - SIP MINIBAR FEATURE ....................................................................................................... 18
8.7 PMS --> PBX - SIP OUTGOING GUEST CALL ............................................................................................... 19
8.8 PMS --> PBX - SIP INCOMING GUEST CALL ................................................................................................ 20
8.9 PBX --> PMS - SIP VOICE MAIL USE ......................................................................................................... 21
8.10 DISRUPTION OF SIP TRUNK LINK (MANDATORY) ....................................................................................... 21
8.11 SIP TRUNKING - SPATIAL REDUNDANCY COM SERVER (OPTIONAL) ............................................................ 22
9 APPENDIX A : AAPP MEMBER’S APPLICATION DESCRIPTION ....................................................... 23
10 APPENDIX B: CONFIGURATION REQUIREMENTS OF THE AAPP MEMBER’S APPLICATION
24
11 APPENDIX C: ALCATEL-LUCENT COMMUNICATION PLATFORM: CONFIGURATION
REQUIREMENTS..................................................................................................................................................... 26
12 APPENDIX D: AAPP MEMBER’S ESCALATION PROCESS ............................................................... 29
13 APPENDIX E: AAPP PROGRAM .............................................................................................................. 30
13.1 ALCATEL-LUCENT APPLICATION PARTNER PROGRAM (AAPP).................................................................... 30
13.2 ALCATEL-LUCENT.COM ................................................................................................................................ 31
14 APPENDIX F: AAPP ESCALATION PROCESS ...................................................................................... 32
14.1 INTRODUCTION ............................................................................................................................................. 32
14.2 ESCALATION IN CASE OF A VALID INTER-WORKING REPORT ........................................................................ 33
14.3 ESCALATION IN ALL OTHER CASES ................................................................................................................ 34
14.4 TECHNICAL SUPPORT ACCESS ....................................................................................................................... 35

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Copyright © 2014 Alcatel-Lucent, All rights reserved
1 Introduction

This document is the result of the certification tests performed between the AAPP member’s application
and Alcatel-Lucent’s platform.

It certifies proper inter-working with the AAPP member’s application.

Information contained in this document is believed to be accurate and reliable at the time of printing.
However, due to ongoing product improvements and revisions, Alcatel-Lucent cannot guarantee accuracy
of printed material after the date of certification nor can it accept responsibility for errors or omissions.
Updates to this document can be viewed on:
- the Technical Support page of the Enterprise Business Portal (https://businessportal.alcatel-
lucent.com) in the Application Partner Interworking Reports corner (restricted to Business
Partners)
- the Application Partner portal (https://applicationpartner.alcatel-lucent.com) with free access.

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Copyright © 2014 Alcatel-Lucent, All rights reserved
2 Validity of the InterWorking Report

This InterWorking report specifies the products and releases which have been certified.

This inter-working report is valid unless specified until the AAPP member issues a new major release of
such product (incorporating new features or functionalities), or until Alcatel-Lucent issues a new major
release of such Alcatel-Lucent product (incorporating new features or functionalities), whichever first
occurs.

A new release is identified as following:
 a Major Release” is any x. enumerated release. Example Product 1.0 is a major product release.
 a “Minor Release” is any x.y enumerated release. Example Product 1.1 is a minor product
release

The validity of the InterWorking report can be extended to upper major releases, if for example the
interface didn’t evolve, or to other products of the same family range. Please refer to the “IWR validity
extension” chapter at the beginning of the report.

Note: The InterWorking report becomes automatically obsolete when the mentioned product Limits of the
Technical support
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Copyright © 2014 Alcatel-Lucent, All rights reserved
3 Limits of the Technical support

Technical support will be provided only in case of a valid InterWorking Report (see chapter 2 “Validity of
the InterWorking Report) and in the scope of the features which have been certified. That scope is defined
by the InterWorking report via the tests cases which have been performed, the conditions and the
perimeter of the testing as well as the observed limitations. All this being documented in the IWR. The
certification does not verify the functional achievement of the AAPP member’s application as well as it
does not cover load capacity checks, race conditions and generally speaking any real customer's site
conditions.

Any possible issue will require first to be addressed and analyzed by the AAPP member before being
escalated to Alcatel-Lucent.

For any request outside the scope of this IWR, Alcatel-Lucent offers the “On Demand Diagnostic” service
where assistance will be provided against payment.

For more details, please refer to Appendix F “AAPP Escalation Process”.

3.1 Case of additional Third party applications

In case at a customer site an additional third party application NOT provided by Alcatel-Lucent is included
in the solution between the certified Alcatel-Lucent and AAPP member products such as a Session Border
Controller or a firewall for example, Alcatel-Lucent will consider that situation as to that where no IWR
exists. Alcatel-Lucent will handle this situation accordingly (for more details, please refer to Appendix F
“AAPP Escalation Process”).

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Copyright © 2014 Alcatel-Lucent, All rights reserved
4 Application information

Application commercial name: Hospitality.net

Application version: 4.1.0.1

Interface type: SIP Gateway for Hospitality Services

Brief application description:

This application is basically a PMS (Property Management System) that can work as a middleware with
external Front office but has also SIP media server capability.

SIP Trunking
SIP Wake-up 
SIP Room status 
SIP Minibar 
SIP guest incoming call 
SIP guest outgoing call 
SIP Voice Mail

Nota: The SIP Voice Mail was not tested as it was not fully operational in the partner application.

Features for hospitality applications (Hospitality is also used for hotels)

HOSPITALITY IVR is an interactive for customers and operators IVR.

The services offered are :
 Check-in by the customer.
 Editing rights .
 Consultation status account.
 Account movement .
 Outgoing calls.
 Incoming calls.
 Wake multilingual .
 Room Status.
 Minibar.

Customer check-in
This feature allows in health facilities, out of hours attendance hostesses, to achieve a minimum opening
multimedia rights (telephone, TV and Internet access) .

Changing rights
By using the Hospitality IVR, the client can modify multimedia rights such as a television contract
extension , change of audiovisual bouquet ...

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Copyright © 2014 Alcatel-Lucent, All rights reserved
Consultation of account status .
This service lets you know the status of the account . The balance is distributed voice . At the end of
communication , if the balance is below a certain amount , the IVR calls the client to broadcast status
account .

Account movement .
When changing room , the client via the IVR, may affect its rights in the new room.

Outgoing calls.
This service allows you to manage client outgoing calls with a vocal guide. Hospitality IVR application ask
the client dialing a PIN code, the number of the other party and connects the client with his interlocutor.

Incoming calls.
This service allows you to route the call in the guest's room according to different parameters : time of call
, called number , voice recognition .

Wake-up multilingual .
The client can be awakened in his language. The origin of the alarm can be PMS , hospitality or customer
by using his telephone room.

Room Status.
Room service may indicate the room status using the telephone room .

Minibar.
Room service can post mini bar consumption using the telephone room.

Interacting with OmniPCX Enterprise :

The application interacts with the OmniPCX Enterprise via TCP/IP & V24 AHL interfaces to manage hotel
guest phone, real time billing of guest telephone call charges, wake up to the hotel Front Office System.
The application also interacts with SIP protocol for billing features (like minibar), interactive room-status,
extanded wake-up, and also guest incoming and outgoin calls.
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Copyright © 2014 Alcatel-Lucent, All rights reserved
5 Tests environment

Figure 1 Test environment

Analog sets MyIC Phone Hotel
Public

Network

OmniPCX Enterprise
R10.1 IPTouch 4068
CS MAIN OmniPCX Enterprise
GD 1 CS Stand-By
Switch with VLAN

to simulate WAN

Subnet 10.1.0.0

Subnet 10.10.10.0
Novxtel
Hospitality.net

TCP/IP Connection:
- - TCP/2561 for AHL

-UDP/5060 for SIP Trunking

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Copyright © 2014 Alcatel-Lucent, All rights reserved