Alcatel Applications Partner Program Inter-Working Report

50 Pages·2008·0.72 MB·English

Alcatel Applications Partner Program
Inter-Working Report

Partner: SLIT
Application type: OHL
Application name: Novacom

The product and version listed have been tested with the Alcatel Communication Server and the version specified
hereinafter. The tests concern only the inter-working between the Application Partner product and the Alcatel
Communication platforms. The inter-working report is valid until the Application Partner issues a new version of
such product (incorporating new features or functionality), or until Alcatel issues a new version of such Alcatel
product (incorporating new features or functionality), whichever first occurs.

ALCATEL MAKES NO REPRESENTATIONS, WARRANTIES OR CONDITIONS WITH RESPECT TO THE
APPLICATION PARTNER PRODUCT. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, ALCATEL
HEREBY EXPRESSLY DISCLAIMS ANY AND ALL REPRESENTATIONS, WARRANTIES OR CONDITIONS OF
ANY NATURE WHATSOEVER AS TO THE APPLICATION PARTNER PRODUCT INCLUDING WITHOUT
LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON INFRINGEMENT OR FITNESS FOR A
PARTICULAR PURPOSE AND ALCATEL FURTHER SHALL HAVE NO LIABILITY TO APPLICATION PARTNER
OR ANY OTHER PARTY ARISING FROM OR RELATED IN ANY MANNER TO THIS CERTIFICATE.
Tests identification

Date of the tests 27-28 July 2004

Alcatel’s representative Veritest - Arnaud ANGUELU
Partner’s representative Mr François LARDY

Alcatel Communication Platform OmniPCX Office,
(OmniPCX 4400/Enterprise, OHL Driver V1.5.1.0
OmniTouch, OmniPCX Office, ...)
Alcatel compatibility release R300 / 019.001
Partner’s application version 3.1

Environment (if it has a sense)
ACD Business

Author(s): Arnaud Anguelu
Reviewer(s): xxx

Historic

Edition 1: creation of the document – 09-06-2004
Edition 2: update of the document - mm-dd-yyyy (add the reason of the update)

Test results

Passed Refused Postponed

Passed with restrictions

Refer to the section 4 for a summary of the test results.

Alcatel Applications Partner Program – Inter-working report Edition 1 – Page 2
Copyright © 2003 Alcatel, All rights reserved
Company Contact Information
(Information provided by the partner)

Contact name: Mr François LARDY
Title: Technical Director

Address 1: 36 bd des Canuts
Address 2:
City: Lyon
State:
Zip: 69317
Country: FRANCE
Country code: 33

Phone: [phone]
Fax: [phone]

Web address: http://www.slit.fr
E-mail: [email protected]

Alcatel Applications Partner Program – Inter-working report Edition 1 – Page 3
Copyright © 2003 Alcatel, All rights reserved
TABLE OF CONTENTS

1 INTRODUCTION............................................................................................................................................7
2 APPLICATION INFORMATION...................................................................................................................8
3 TESTS ENVIRONMENT.............................................................................................................................13
3.1 GENERAL ARCHITECTURE........................................................................................................................13
3.2 HARDWARE CONFIGURATION...................................................................................................................14
3.3 SOFTWARE CONFIGURATION....................................................................................................................14
3.4 OMNIPCX OFFICE PARAMETERS CONFIGURATION...................................................................................14
4 SUMMARY OF TEST RESULTS..............................................................................................................15
4.1 SUMMARY OF MAIN FUNCTIONS SUPPORTED............................................................................................15
4.2 SUMMARY OF PROBLEMS.........................................................................................................................15
4.3 SUMMARY OF LIMITATIONS......................................................................................................................15
4.4 NOTES, REMARKS....................................................................................................................................15
5 TEST SCENARIOS......................................................................................................................................17
5.1 TEST PROCEDURE....................................................................................................................................17
5.2 RESULT TEMPLATE...................................................................................................................................17
6 CONNECTIVITY AND SETUP...................................................................................................................18
6.1 TEST OBJECTIVES.....................................................................................................................................18
6.2 TEST PROCEDURE....................................................................................................................................18
7 PBX <---> PMS CHECK-IN FROM PMS GUEST ROOM NUMBER ALLOCATION BY PMS.......19
7.1 TEST OBJECTIVES.....................................................................................................................................19
7.2 TEST PROCEDURE....................................................................................................................................19
8 PBX <---> PMS MODIFICATION OF GUEST CONFIGURATION.....................................................21
8.1 TEST OBJECTIVES.....................................................................................................................................21
8.2 TEST PROCEDURE....................................................................................................................................21
9 PBX <---> PMS ROOM STATUS CHANGE.............................................................................................22
9.1 TEST OBJECTIVES.....................................................................................................................................22
9.2 TEST PROCEDURE....................................................................................................................................22
10 PBX <---> PMS WAKE- UP EVENTS...................................................................................................23
10.1 TEST OBJECTIVES.....................................................................................................................................23
10.2 TEST PROCEDURE....................................................................................................................................23
11 PBX <---> HOTEL APPLICATION MANAGEMENT OF CALL TICKETS: STATION MESSAGE
DETAIL RECORDING.......................................................................................................................................24
11.1 TEST OBJECTIVES.....................................................................................................................................24
11.2 TEST PROCEDURE....................................................................................................................................24
12 PBX <---> HOTEL APPLICATION INTERROGATION MANAGEMENT FOLLOWED BY PBX
<--->HOTEL APPLICATION GUEST TELEPHONE ACCOUNT................................................................25
12.1 TEST OBJECTIVES.....................................................................................................................................25
12.2 TEST PROCEDURE.....................................................................................................................................25
Alcatel Applications Partner Program – Inter-working report Edition 1 – Page 4
Copyright © 2003 Alcatel, All rights reserved
13 PBX <---> HOTEL APPLICATION CHECK OUT GUEST................................................................26
13.1 TEST OBJECTIVES.....................................................................................................................................26
13.2 TEST PROCEDURE....................................................................................................................................26
14 PBX <---> HOTEL APPLICATION = INIT REQUEST PBX <---> HOTEL APPLICATION =
REINIT..................................................................................................................................................................27
14.1 TEST OBJECTIVES.....................................................................................................................................27
14.2 TEST PROCEDURE....................................................................................................................................27
15 DISRUPTION OF AHL LINK................................................................................................................28
15.1 TEST OBJECTIVES.....................................................................................................................................28
15.2 TEST PROCEDURE....................................................................................................................................28
APPENDIX A : APPLICATION DESCRIPTION, INSTALLATION AND USE..........................................30
APPENDIX B: ALCATEL COMMUNICATION PLATFORM: CONFIGURATION REQUIREMENTS45
APPENDIX C: AAPP PROGRAM, DOCUMENTATION AND TECHNICAL ASSISTANCE..................47

Alcatel Applications Partner Program – Inter-working report Edition 1 – Page 5
Copyright © 2003 Alcatel, All rights reserved
Alcatel Applications Partner Program – Inter-working report Edition 1 – Page 6
Copyright © 2003 Alcatel, All rights reserved
1 Introduction

The goal of these tests is to qualify an external application as an Alcatel Applications Partner Program
solution for the Alcatel Communication Platform.

The scope of the tests is the interoperability of the application with the Alcatel Communication Platform.
It covers a basic or complex inter-working to ensure that services requested by the application and
provided by the Communication Platform (and/or conversely) are properly completed.
These tests do not verify the functional achievement of the application as well as they do not cover load
capacity checks, race conditions and generally speaking any real customer's site conditions.

• Check-in with several conditions (busy room, unavailable DDI, invalid guest room…)
• Check-out with several conditions (room not checked-in, invalid guest room…)
• Assign / Modify DDI
• Assign / Modify cash deposit
• Modify Guest Name
• Call tickets management in different situations:
- outgoing call from guest room
- outgoing call from booth and charged to guest room
- outgoing not charged call
- outgoing call transferred to guest room
- incoming call
• Behaviour in case of link disruptions (LAN, V24)
• Behaviour in case of OHL Driver unavailability

Alcatel Applications Partner Program – Inter-working report Edition 1 – Page 7
Copyright © 2003 Alcatel, All rights reserved
2 Application information

Application type: Hospitality/Healthcare

Application commercial name: Novacom

Application version: 3.1

Interface type: OHL Driver

Interface version (if relevant): 1.5.1.0

Operating Systems: MS Windows 9x, Me, NT4, 2000, 2003, XP.

Product Languages: French

Documentation Languages: French
Alcatel Applications Partner Program – Inter-working report Edition 1 – Page 8
Copyright © 2003 Alcatel, All rights reserved
Application description:

Novacom is a full 32 bits Windows application designed with two complementary arrays of competence :
• Recording and reporting of data, with a virtually unlimited number of call data records storage.
• Managing hospitals and clinics guests telephony services.

In more detail:

Process metering output (display, archive, statistics, billing)

- Billing, Accounting : collecting call charge ticket via OHL
- Guest management and billing : OHL interface
Manages a directory (no interface with the PBX)

Manages application alarms

Office
Basic outgoing call
Basic incoming call
Hold/Retrieve
Consultation call
Transfer
Conference/Cancel

Voice logger
Trunk side
recording
Extension side
recording
Free seating
Selective recording
Total recording
CCD calls
Business calls

IVR
Call presentation Based on:
DNIS
ANI
Correlator
Data
Make call
Answer
Consultation
Transfer
Reconnect
Clear
Conference
Blind transfer Target:
Device
CCD pilot
Alcatel Applications Partner Program – Inter-working report Edition 1 – Page 9
Copyright © 2003 Alcatel, All rights reserved
Supervised transfer Target:
Device
CCD pilot
Correlator Data

ACD agent desktop
Logging on/off
Ready/not ready
Wrap-up
Free seating
Call presentation Based on
DNIS
ANI
Correlator
Data
Make call
Consultation
Hold/Retrieve
Transfer
Conference/Cancel
Voice &data Range
transfer
Local
Network

Outbound campaign manager
Preview dialing Call type
CCD
Business
Progressive dialing Call type
CCD
Business
Predictive dialing Distribution
method
CCD agent
CCD pilot
Business set
Call classification Capabilities
No answer
Busy
Answering
Fax/modem

ERP/CRM
Agent control Features
Logging on/off (cid:1)(cid:1)(cid:1)(cid:1)
Ready/not
ready
Wrap-up
Free seating
Call presentation Based on
DNIS
ANI
Correlator
Data
Alcatel Applications Partner Program – Inter-working report Edition 1 – Page 10
Copyright © 2003 Alcatel, All rights reserved