A Survival Guide for Working with Humans: Dealing with Whiners, Back-Stabbers, Know-It-Alls, and Other Difficult People PDF
Preview A Survival Guide for Working with Humans: Dealing with Whiners, Back-Stabbers, Know-It-Alls, and Other Difficult People
Table of Contents BackCover A Survival Guide for Working with Humans Introduction Part I: An Aggressive Species Chapter 1: When Sweet Revenge Isn't So Sweet What Should Betty Do? Today's Take-Aways: Chapter 2: Watch Out for the Eggshells What Should Andy Do? Today's Take-Aways: Chapter 3: Don't Fight - Find Out! What Should Sonia Have Done? Today's Take-Aways: Chapter 4: When to Turn Down the Volume, or Find Someone Else to Do It What Should Betty Do? Today's Take-Aways: Chapter 5: When a Problem Spirals Out of Control What Should Dan Do? Today's Take-Aways: Chapter 6: Prepare for the Worst-Case Scenario What Should Emily Have Done and What Should She Do Now? Today's Take-Aways: Chapter 7: When Nothing Is the Best Solution What Should Joe Do? Today's Take-Aways: Chapter 8: Keep It Clear, Clear, Clear What Should Trina Do? Today's Take-Aways: Part II: Political Animals Chapter 9: Choosing Your Battles What Should Sam Do? Today's Take-Aways: Chapter 10: Watch Out for Confidences What Should Barbara Do? Today's Take-Aways: Chapter 11: When You're Not in the Family What Should Paul Do? Today's Take-Aways: Chapter 12: Dealing with Unearned Praise What Should Tanya Do? Today's Take-Aways: Chapter 13: The Blame Game What Should Dave Have Done and What Should He Do Now? Today's Take-Aways: Chapter 14: Besting the Betrayer What Should Bill Do? Today's Take-Aways: Part III: Ethical Dilemmas Chapter 15: Don't Let Them " Ethics " You What Should Devon Do? Today's Take-Aways: Chapter 16: When Somebody Wants to Change the Rules What Should Brad Do? Today's Take-Aways: Chapter 17: When There's a Betrayer in the Group What Should Joyce Do? Today's Take-Aways: Chapter 18: Finders Keepers - Or Not? What Should Sam Do? Today's Take-Aways: Chapter 19: Fraud Happens What Should Annette Do - or What Should She Have Done? Today's Take-Aways: Part IV: People Who Ask Too Much Chapter 20: The Great Communicator - Not! What Should Jimmy Do? Today's Take-Aways: Chapter 21: Learning to Let 'Em Go - The Demanding Client What Should Susan Do? Today's Take-Aways: Chapter 22: The Give-and-Take Paradox What Should Anyone Confronted by the Give-and-Take Paradox Do? Today's Take-Aways: Chapter 23: When Nothing Seems to Work, It's Time to Go Legal What Should Doreen Do? Today's Take-Aways: Chapter 24: Passing the Responsibility Buck What Should Ron Do? Today's Take-Aways: Chapter 25: Get Out While You Can What Should Delores Do? Today's Take-Aways: Chapter 26: When Help Turns into Help!!! - Get Me Out of This What Should Marvin Do?
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