A Ready and Resilient Workforce for the Department of Homeland Security: Protecting America's Front Line

291 Pages·2013·5.15 MB·English

by  Institute of Medicine, Board on Health Sciences Policy, Committee on the Department of Homeland Security Workforce Resilience

A READY AND RESILIENT WORKFORCE FOR
THE DEPARTMENT OF HOMELAND SECURITY
Protecting America’s Front Line

Committee on the Department of Homeland Security
Workforce Resilience

Board on Health Sciences Policy
THE NATIONAL ACADEMIES PRESS • 500 Fifth Street, NW • Washington, DC 20001

NOTICE: The project that is the subject of this report was approved by the
Governing Board of the National Research Council, whose members are drawn
from the councils of the National Academy of Sciences, the National Academy
of Engineering, and the Institute of Medicine. The members of the committee
responsible for the report were chosen for their special competences and with
regard for appropriate balance.

This study was supported by Contract HSHQDC-12-J-00188, CLIN 0001
between the National Academy of Sciences and the Department of Homeland
Security. Any opinions, findings, conclusions, or recommendations expressed in
this publication are those of the author(s) and do not necessarily reflect the
views of the organizations or agencies that provided support for the project.

ISBN 978-0-309-28946-7

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Copyright 2013 by the National Academy of Sciences. All rights reserved.

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serpent adopted as a logotype by the Institute of Medicine is a relief carving
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Suggested citation: IOM (Institute of Medicine). 2013. A Ready and Resilient
Workforce for the Department of Homeland Security: Protecting America’s
Front Line. Washington, DC: The National Academies Press.

Copyright © National Academy of Sciences. All rights reserved.
A Ready and Resilient Workforce for the Department of Homeland Security: Protecting America's Front Line

Copyright © National Academy of Sciences. All rights reserved.
A Ready and Resilient Workforce for the Department of Homeland Security: Protecting America's Front Line

The National Academy of Sciences is a private, nonprofit, self-perpetuating society of
distinguished scholars engaged in scientific and engineering research, dedicated to the
furtherance of science and technology and to their use for the general welfare. Upon the
authority of the charter granted to it by the Congress in 1863, the Academy has a mandate
that requires it to advise the federal government on scientific and technical matters.
Dr. Ralph J. Cicerone is president of the National Academy of Sciences.
The National Academy of Engineering was established in 1964, under the charter of the
National Academy of Sciences, as a parallel organization of outstanding engineers. It is
autonomous in its administration and in the selection of its members, sharing with the
National Academy of Sciences the responsibility for advising the federal government.
The National Academy of Engineering also sponsors engineering programs aimed at
meeting national needs, encourages education and research, and recognizes the superior
achievements of engineers. Dr. C. D. Mote, Jr., is president of the National Academy of
Engineering.
The Institute of Medicine was established in 1970 by the National Academy of Sciences
to secure the services of eminent members of appropriate professions in the examination
of policy matters pertaining to the health of the public. The Institute acts under the
responsibility given to the National Academy of Sciences by its congressional charter to
be an adviser to the federal government and, upon its own initiative, to identify issues of
medical care, research, and education. Dr. Harvey V. Fineberg is president of the Institute
of Medicine.
The National Research Council was organized by the National Academy of Sciences in
1916 to associate the broad community of science and technology with the Academy’s
purposes of furthering knowledge and advising the federal government. Functioning in
accordance with general policies determined by the Academy, the Council has become
the principal operating agency of both the National Academy of Sciences and the
National Academy of Engineering in providing services to the government, the public,
and the scientific and engineering communities. The Council is administered jointly by
both Academies and the Institute of Medicine. Dr. Ralph J. Cicerone and Dr. C. D. Mote,
Jr., are chair and vice chair, respectively, of the National Research Council.

www.national-academies.org

Copyright © National Academy of Sciences. All rights reserved.
A Ready and Resilient Workforce for the Department of Homeland Security: Protecting America's Front Line

COMMITTEE ON THE DEPARTMENT OF HOMELAND
SECURITY WORKFORCE RESILIENCE

JAMES B. PEAKE (Chair), Lieutenant General, USA (Ret), Senior
Vice President, CGI Global Health, Austin, TX
DENNIS S. CHARNEY, Anne and Joel Ehrenkranz Dean, Mount Sinai
School of Medicine, Executive Vice President for Academic Affairs,
The Mount Sinai Medical Center, New York, NY
RHONDA CORNUM, Director of Health Strategy, TechWerks, North
Middletown, KY
ROSE K. GANTNER, Wellness Officer, Global, HHI Healthcare
Solutions; CEO, Well Works Publishing and Consulting, LLC, Moon
Township, PA
RON Z. GOETZEL, Director, Institute for Health and Productivity
Studies, Emory University; Vice President, Consulting and Applied
Research, Truven Health Analytics, Bethesda, MD
JOHN (JACK) HERRMANN, Senior Advisor and Chief, Public Health
Preparedness, National Association of County and City Health
Officials, Washington, DC
RICHARD W. KLOMP, Behavioral Scientist, Deputy Director,
WorkLife Wellness Office, Centers for Disease Control and
Prevention, Atlanta, GA
JEFFREY W. RUNGE, President, Biologue, Inc., Chapel Hill, NC
KATHLEEN M. SUTCLIFFE, Gilbert and Ruth Whitaker Professor of
Business Administration, Professor of Management and
Organizations, Stephen M. Ross School of Business, University of
Michigan, Ann Arbor, MI
TERRI TANIELIAN, Senior Social Research Analyst, RAND
Corporation, Arlington, VA
JOHN M. VIOLANTI, Research Professor, Department of Social and
Preventive Medicine, School of Public Health and Health
Professions, University at Buffalo, NY

v
Copyright © National Academy of Sciences. All rights reserved.
A Ready and Resilient Workforce for the Department of Homeland Security: Protecting America's Front Line
Study Staff

AMY GELLER, Study Director
FRANK VALLIERE, Research Associate
CRYSTI PARK, Senior Program Assistant
KATE KELLEY, Research Associate (May–August 2013)
BRUCE ALTEVOGT, Senior Program Officer
NORMAN GROSSBLATT, Senior Editor
ANDREW M. POPE, Director, Board on Health Sciences Policy

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Copyright © National Academy of Sciences. All rights reserved.
A Ready and Resilient Workforce for the Department of Homeland Security: Protecting America's Front Line
Reviewers

Thi s report has been reviewed in draft form by individuals chosen for
their d iverse perspectives and technical expertise in accordance with
pro cedures approved by the National Research Council’s Report Review
Committee. The purpose of this independent review is to provide candid
and critical comments that will assist the institution in making its
published report as sound as possible and to ensure that the report meets
institutional standards of objectivity, evidence, and responsiveness to the
study charge. The review comments and draft manus cript remain
confidential to protect the integrity of the deliberative process. We wish
to thank the following individuals for their review of this report:
David W. Ballard, American Psychological Association
Floyd E. Bloom, The Scripps Research Institute
Pet er Chiarelli, One Mind
George S. Everly, The Johns Hopkins School of Medicine
Neil Hibler, Special Psychological Services Group
Paul Higgins, Navy Mutual Aid Association
Pamela A. Hymel, Walt Disney Parks and Resorts
Michelle A. Kelley, University of Illinois at Chicago
Bruce S. McEwen, The Rockefeller University
Rebecca Pille, National Security Agency
Nicholas P. Pronk, HealthPartners, Inc.
Karlene H. Roberts, University of California, Berkeley
Michael Schoenbaum, National Institute of Mental Health
Although the reviewers listed above have provided many
constructive comments and suggestions, they were not asked to endorse

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Copyright © National Academy of Sciences. All rights reserved.
A Ready and Resilient Workforce for the Department of Homeland Security: Protecting America's Front Line
viii REVIEWERS

the conclusions or recommendations, nor did they see the final draft of
the report before its release. The review of this report was overseen by
Huda Akil, University of Michigan, and Georges C. Benjamin,
American Public Health Association. Appointed by the National
Research Council and the Institute of Medicine, they were responsible
for making certain that an independent examination of this report was
carried out in accordance with institutional procedures and that all review
comments were carefully considered. Responsibility for the final content
of this report rests entirely with the authoring committee and the
institution.
Copyright © National Academy of Sciences. All rights reserved.
A Ready and Resilient Workforce for the Department of Homeland Security: Protecting America's Front Line
Acronyms and Abbreviations

CBP Customs and Border Protection
CDP Center for Domestic Preparedness
CFO chief financial office r
CHCO chief human capital officer
CIO chief information officer
CIS Citizenship and Immigration Services
CMO chief medical officer
CSF Comprehensive Soldier Fitness
DHS US Department of Homeland Security
DNDO Domestic Nuclear Detection Office
DoD US Department of Defense
EAP employee assistance program
EEESC Employee Engagement Executive Steering Committee
EMS em ergency medical services
FAMS Federal Air Marshal Service
FEMA Federal Emergency Management Agency
FEVS Fe deral Employee Viewpoint Survey
FLETC Federal Law Enforcement Training Center
G&T Office of Grants and Training
GAO US Government Accountability Office

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