A+ Guide to IT Technical Support (Hardware and Software)

1188 Pages·106.436 MB·English

by  Andrews Jean.

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CompTIA® A+ 220-901 Exam
Objectives Chapters
Domain 1.0 Hardware
1.1 Given a scenario, configure settings and use BIOS/UEFI tools on a PC. 3
1.2 Explain the importance of motherboard components, their purpose, and properties. 2, 3, 4, 5
1.3 Compare and contrast various RAM types and their features. 4
1.4 Install and configure PC expansion cards. 3, 6, 9, 14, 15
1.5 Install and configure storage devices and use appropriate media. 6
1.6 Install various types of CPUs and apply the appropriate cooling methods. 3, 4, 5
1.7 Compare and contrast various PC connection interfaces, their characteristics and purpose. 1, 6, 9
1.8 Install a power supply based on given specifications. 1, 5
1.9 Given a scenario, select the appropriate components for a custom PC configuration, to meet customer specifications or needs. 19
1.10 Compare and contrast types of display devices and their features. 9
1.11 Identify common PC connector types and associated cables. 1,6, 9, 15
1.12 Install and configure common peripheral devices. 9, 19
1.13 Install SOHO multifunction device / printers and configure appropriate settings. 19
1.14 Compare and contrast differences between the print technologies and the associated imaging process. 19
1.15 Given a scenario, perform appropriate printer maintenance. 19
Domain 2.0 Networking
2.1 Identify the various types of network cables and connectors. 15
2.2 Compare and contrast the characteristics of connectors and cabling. 15
2.3 Explain the properties and characteristics of TCP/IP. 14
2.4 Explain common TCP and UDP ports, protocols, and their purpose. 14
2.5 Compare and contrast various WiFi networking standards and encryption types. 14
2.6 Given a scenario, install and configure SOHO wireless/wired router and apply appropriate settings. 14
2.7 Compare and contrast Internet connection types, network types, and their features. 15
2.8 Compare and contrast network architecture devices, their functions, and features. 15
2.9 Given a scenario, use appropriate networking tools. 15
Domain 3.0 Mobile Devices
3.1 Install and configure laptop hardware and components. 1,3, 4, 5, 6, 9
3.2 Explain the function of components within the display of a laptop. 9
3.3 Given a scenario, use appropriate laptop features. 1
3.4 Explain the characteristics of various types of other mobile devices. 1
3.5 Compare and contrast accessories & ports of other mobile devices. 1
Domain 4.0 Hardware and Network Troubleshooting
4.1 Given a scenario, troubleshoot common problems related to motherboards, RAM, CPU and power with appropriate tools. 1, 5
4.2 Given a scenario, troubleshoot hard drives and RAID arrays with appropriate tools. 5, 6
4.3 Given a scenario, troubleshoot common video, projector and display issues. 9
4.4 Given a scenario, troubleshoot wired and wireless networks with appropriate tools. 15
4.5 Given a scenario, troubleshoot and repair common mobile device issues while adhering to the appropriate procedures. 1, 2, 5, 9, 15
4.6 Given a scenario, troubleshoot printers with appropriate tools. 19
CompTIA® A+ 220-902 Exam
Objectives Chapters
Domain 1.0 Windows Operating Systems
1.1 Compare and contrast various features and requirements of Microsoft Operating Systems (Windows Vista, Windows 7, Windows 8, Windows 8.1). 7, 8, 10, 11, 18
1.2 Given a scenario, install Windows PC operating systems using appropriate methods. 7, 8, 10, 13, 17, 20
1.3 Given a scenario, apply appropriate Microsoft command line tools. 10, 12, 13, 17
1.4 Given a scenario, use appropriate Microsoft operating system features and tools. 7, 8, 10, 11, 12, 17, 18
1.5 Given a scenario, use Windows Control Panel utilities. 7, 8, 10, 11, 17, 18
1.6 Given a scenario, install and configure Windows networking on a client/desktop. 7, 14, 17, 18
1.7 Perform common preventive maintenance procedures using the appropriate Windows OS tools. 10 , 13
Domain 2.0 Other Operating Systems and Technologies
2.1 Identify common features and functionality of the Mac OS and Linux operating systems. 20
2.2 Given a scenario, setup and use client-side virtualization. 20
2.3 Identify basic cloud concepts. 17
2.4 Summarize the properties and purpose of services provided by networked hosts. 17, 18
2.5 Identify basic features of mobile operating systems. 16
2.6 Install and configure basic mobile device network connectivity and email. 16
2.7 Summarize methods and data related to mobile device synchronization. 16, 18
Domain 3.0 Security
3.1 Identify common security threats and vulnerabilities. 18
3.2 Compare and contrast common prevention methods. 14, 17, 18
3.3 Compare and contrast differences of basic Windows OS security settings. 7, 10, 17, 18
3.4 Given a scenario, deploy and enforce security best practices to secure a workstation. 10, 17, 18
3.5 Compare and contrast various methods for securing mobile devices. 18
3.6 Given a scenario, use appropriate data destruction and disposal methods. 18
3.7 Given a scenario, secure SOHO wireless and wired networks. 14
Domain 4.0 Software Troubleshooting
4.1 Given a scenario, troubleshoot PC operating system problems with appropriate tools. 10, 11, 12, 13, 20
4.2 Given a scenario, troubleshoot common PC security issues with appropriate tools and best practices. 13, 18, 20
4.3 Given a scenario, troubleshoot common mobile OS and application issues with appropriate tools. 16, 18
4.4 Given a scenario, troubleshoot common mobile OS and application security issues with appropriate tools. 16, 18
Domain 5.0 Operational Procedures
5.1 Given a scenario, use appropriate safety procedures. Appendix A
5.2 Given a scenario with potential environmental impacts, apply the appropriate controls. Appendix A
5.3 Summarize the process of addressing prohibited content/activity, and explain privacy, licensing, and policy concepts. 18
5.4 Demonstrate proper communication techniques and professionalism. 12
5.5 Given a scenario, explain the troubleshooting theory. 12
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CompTIA A+ Guide
to IT Technical
Support
NiNth EditioN
Jean Andrews, Joy Dark, Jill West
Australia • Canada • Mexico • Singapore • Spain • United Kingdom • United States
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Table of Contents
CompTIA A+ 220-901 and 220-902 Exams Special Considerations When Supporting
Mapped to Chapters . . . . . . . . . . . . . . xi Laptops . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Warranty Concerns . . . . . . . . . . . . . . . . . . . . 66
Service Manuals and Other Sources
of Information . . . . . . . . . . . . . . . . . . . . . 68
Chapter 1
Diagnostic Tools Provided by
Manufacturers . . . . . . . . . . . . . . . . . . . . . . 69
First Look at Computer Parts and Tools . .1
How to Work Inside a Laptop Computer . . . . . . . 71
What’s Inside a Desktop Case . . . . . . . . . . . . . . . .2
Form Factors Used By Desktop Cases,
Power Supplies, and Motherboards . . . . . . . . .8 Chapter 3
Drives, Their Cables, and Connectors . . . . . . . . 15
All About Motherboards . . . . . . . . . . . .79
First Look at Laptop Components . . . . . . . . . . . . 17
Special Keys, Buttons, and Input
Motherboard Types and Features . . . . . . . . . . . . 80
Devices On a Laptop . . . . . . . . . . . . . . . . . . 21
Motherboard Form Factors . . . . . . . . . . . . . . . 80
ExpressCard Slots . . . . . . . . . . . . . . . . . . . . . 22
Processor Sockets . . . . . . . . . . . . . . . . . . . . . 82
Docking Stations . . . . . . . . . . . . . . . . . . . . . 24
The Chipset . . . . . . . . . . . . . . . . . . . . . . . . . 87
Laptop Internal Components . . . . . . . . . . . . . 25
Buses and Expansion Slots . . . . . . . . . . . . . . . 92
What’s Inside an All-in-One Computer . . . . . . . 26
Onboard Ports and Connectors . . . . . . . . . . . . 99
Maintaining Laptops and Mobile Devices . . . . . 27
Configuring a Motherboard . . . . . . . . . . . . . . . 103
First Look at Mobile Device Hardware . . . . . . . . . 29
Using BIOS Setup to Configure
Connection Types . . . . . . . . . . . . . . . . . . . . . 30
a Motherboard . . . . . . . . . . . . . . . . . . . . . 103
Storage Devices . . . . . . . . . . . . . . . . . . . . . . 33
Using UEFI Setup to Configure
Mobile Device Accessories . . . . . . . . . . . . . . . 33
a Motherboard . . . . . . . . . . . . . . . . . . . . . 112
Field-Replaceable Parts for Mobile Devices . . . . 34
Maintaining a Motherboard . . . . . . . . . . . . . . . 115
Tools Used by a Computer Hardware
Updating Motherboard Drivers . . . . . . . . . . . 115
Technician . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Flashing BIOS . . . . . . . . . . . . . . . . . . . . . . . 117
Post Diagnostic Cards . . . . . . . . . . . . . . . . . . 37
Flashing UEFI . . . . . . . . . . . . . . . . . . . . . . . 118
Power Supply Tester . . . . . . . . . . . . . . . . . . . 38
Using Jumpers to Clear BIOS Settings . . . . . . 118
Multimeter . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Replacing the CMOS Battery . . . . . . . . . . . . . 120
Loopback Plugs . . . . . . . . . . . . . . . . . . . . . . 40
Installing or Replacing a Motherboard . . . . . . . 121
How to Select a Desktop Motherboard . . . . . . 121
How to Install or Replace a
Chapter 2 Motherboard . . . . . . . . . . . . . . . . . . . . . . 122
Replacing a Laptop System Board . . . . . . . . . . . 125
Working Inside Desktop Computers
and Laptops . . . . . . . . . . . . . . . . . . . .45
Chapter 4
How to Work Inside a Desktop Computer Case . . . 46
Step 1: Plan and Organize Your Work . . . . . . . 46
Supporting Processors
Step 2: Open the Computer Case and
and Upgrading Memory . . . . . . . . . .133
Examine the System . . . . . . . . . . . . . . . . . . 46
Step 3: Remove Expansion Cards . . . . . . . . . . 51 Types and Characteristics of Processors . . . . . . . 134
Step 4: Remove the Motherboard, How a Processor Works . . . . . . . . . . . . . . . . 137
Power Supply, and Drives . . . . . . . . . . . . . . 54 Intel Processors . . . . . . . . . . . . . . . . . . . . . 138
Steps to Put a Computer Back Together . . . . . . 59 AMD Processors . . . . . . . . . . . . . . . . . . . . . 141
Copyright 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).
Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
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iv table of Contents
Selecting and Installing a Processor . . . . . . . . . 142 Chapter 6
Select a Processor to Match System
Needs . . . . . . . . . . . . . . . . . . . . . . . . . . . 142 Supporting Hard Drives
Install a Processor . . . . . . . . . . . . . . . . . . . 144 and Other Storage Devices . . . . . . . .231
Replacing the Processor in a Laptop . . . . . . . 155
Hard Drive Technologies and
Memory Technologies . . . . . . . . . . . . . . . . . . . 158
Interface Standards . . . . . . . . . . . . . . . . . . . 232
DIMM Technologies . . . . . . . . . . . . . . . . . . . 160
Technologies Used inside a Hard Drive . . . . . 232
How to Upgrade Memory . . . . . . . . . . . . . . . . . 167
SATA Interface Standards Used by a
How Much Memory Do I Need and
Hard Drive . . . . . . . . . . . . . . . . . . . . . . . 235
How Much Is Currently Installed? . . . . . . . 167
How to Select and Install Hard Drives . . . . . . . 238
How Many and What Kind of Memory
Selecting a Hard Drive . . . . . . . . . . . . . . . . . 238
Modules Are Currently Installed? . . . . . . . . 169
Steps to Install a SATA Drive . . . . . . . . . . . . 239
How Many and What Kind of Modules
Installing a Drive in a Removable Bay . . . . . . 245
Can Fit on My Motherboard? . . . . . . . . . . . 171
Installing a Small Drive in a Wide Bay . . . . . 246
How Do I Select and Purchase the
Installing a Hard Drive in a Laptop . . . . . . . . 247
Right Memory Modules? . . . . . . . . . . . . . . 173
Setting Up Hardware RAID . . . . . . . . . . . . . . 249
How Do I Install the New Modules? . . . . . . . . 175
External Enclosures . . . . . . . . . . . . . . . . . . . 254
How to Upgrade Memory on a Laptop . . . . . . 177
Identifying Tape Drives . . . . . . . . . . . . . . . . . . 256
Supporting Other Types of Storage
Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . 258
Chapter 5
File Systems Used by Storage
Supporting the Power System Devices . . . . . . . . . . . . . . . . . . . . . . . . . . 258
and Troubleshooting Computers . . . .185 Standards Used by Optical Drives
and Discs . . . . . . . . . . . . . . . . . . . . . . . . 259
Cooling Methods and Devices . . . . . . . . . . . . . . 186
Installing an Optical Drive . . . . . . . . . . . . . . 262
Processor Coolers, Fans, and Heat Sinks . . . . 186
Replacing an Optical Drive on a Laptop . . . . . 263
Case Fans and Other Fans and
Solid-State Storage . . . . . . . . . . . . . . . . . . . 264
Heat Sinks . . . . . . . . . . . . . . . . . . . . . . . 187
Troubleshooting Hard Drives . . . . . . . . . . . . . . 267
Liquid Cooling Systems . . . . . . . . . . . . . . . . 188
Slow Performance . . . . . . . . . . . . . . . . . . . . 267
Selecting a Power Supply . . . . . . . . . . . . . . . . 189
Hard Drive Problems During the Boot . . . . . . 268
Types and Characteristics of
Power Supplies . . . . . . . . . . . . . . . . . . . . 190
How to Calculate Wattage Capacity . . . . . . . . 191
Chapter 7
How to Approach a Hardware Problem . . . . . . . 193
Step 1: Interview the User . . . . . . . . . . . . . . 195
Survey of Windows Features
Step 2: Back Up Data as Needed . . . . . . . . . . 195
and Support Tools . . . . . . . . . . . . . .277
Step 3: Examine the System and
Establish a Theory . . . . . . . . . . . . . . . . . . 197 Windows Interfaces . . . . . . . . . . . . . . . . . . . . 278
Steps 4, 5, and 6: Fix the Problem, Verify Windows 8 Modern Interface . . . . . . . . . . . . 279
the Fix, and Document the Outcome . . . . . 201 Windows 8 Desktop . . . . . . . . . . . . . . . . . . . 283
Special Concerns When Troubleshooting Windows Tools for Users and
Mobile Device Hardware . . . . . . . . . . . . . . 202 Technicians . . . . . . . . . . . . . . . . . . . . . . . . 287
Troubleshooting the Electrical System . . . . . . . 203 Windows 8 File Explorer and
Problems That Come and Go . . . . . . . . . . . . . 204 Windows 7 Windows Explorer . . . . . . . . . . 287
Power Problems with the Motherboard . . . . . 205 Control Panel . . . . . . . . . . . . . . . . . . . . . . . 294
Problems with Overheating . . . . . . . . . . . . . 206 Folder Options . . . . . . . . . . . . . . . . . . . . . . 296
Problems with Laptop Power Systems . . . . . . 211 Power Options . . . . . . . . . . . . . . . . . . . . . . 297
Troubleshooting the Motherboard, System Window . . . . . . . . . . . . . . . . . . . . . 299
Processor, and RAM . . . . . . . . . . . . . . . . . . . 214 System Information Window . . . . . . . . . . . . 301
Troubleshooting Mobile Devices . . . . . . . . . . . . 222 Action Center . . . . . . . . . . . . . . . . . . . . . . . 302
Copyright 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).
Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
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table of Contents v
Windows Network Connections . . . . . . . . . . . . . 304 Special Concerns When Working in a
Windows Workgroup and Homegroup . . . . . . 304 Large Enterprise . . . . . . . . . . . . . . . . . . . . . 372
Windows Domain . . . . . . . . . . . . . . . . . . . . 305 Deployment Strategies for Windows . . . . . . . 373
Public and Private Networks . . . . . . . . . . . . 306 Using the USMT Software . . . . . . . . . . . . . . . 375
Make a Windows 8 Network Connection . . . . . 307
Domain Setup . . . . . . . . . . . . . . . . . . . . . . 310
Windows User Accounts . . . . . . . . . . . . . . . . . 311 Chapter 9
Using a Microsoft Account with
Windows 8 . . . . . . . . . . . . . . . . . . . . . . . 314 Supporting I/O Devices . . . . . . . . . . . .383
User Account Control Dialog Box . . . . . . . . . 317
Basic Principles for Supporting Devices . . . . . . . 384
Ports and Wireless Connections
Chapter 8 Used by Peripheral Devices . . . . . . . . . . . . 384
Installing I/O Peripheral Devices . . . . . . . . . . . 389
Installing Windows . . . . . . . . . . . . . . .325 Mouse or Keyboard . . . . . . . . . . . . . . . . . . . 390
Barcode Readers . . . . . . . . . . . . . . . . . . . . . 393
How to Plan a Windows Installation . . . . . . . . . 326
Biometric Devices . . . . . . . . . . . . . . . . . . . . 393
Choose the Edition, License, and
Digital Cameras and Camcorders . . . . . . . . . . 394
Version of Windows . . . . . . . . . . . . . . . . . 326
Webcams . . . . . . . . . . . . . . . . . . . . . . . . . . 396
Verify Your System Qualifies for Windows . . . 327
Graphics Tablets . . . . . . . . . . . . . . . . . . . . . 396
Installations with Special Considerations . . . . 333
Motion Controllers . . . . . . . . . . . . . . . . . . . 397
Choose the Type of Installation:
MIDI Devices . . . . . . . . . . . . . . . . . . . . . . . 397
In-Place Upgrade, Clean Install,
Touch Screens . . . . . . . . . . . . . . . . . . . . . . 399
or Dual Boot . . . . . . . . . . . . . . . . . . . . . . 338
KVM Switches . . . . . . . . . . . . . . . . . . . . . . . 399
Understand the Choices You’ll Make
Installing and Configuring
During the Installation . . . . . . . . . . . . . . . 339
Adapter Cards . . . . . . . . . . . . . . . . . . . . . . . 400
Final Checklist Before Beginning the
Sound Cards and Onboard Sound . . . . . . . . . 404
Installation . . . . . . . . . . . . . . . . . . . . . . . 340
TV Tuner and Video Capture Cards . . . . . . . . 404
Installing Windows 8 .1 and Windows 7 . . . . . . . 342
Replacing Expansion Cards in a Laptop . . . . . 405
Steps to Perform a Windows 8 .1
Supporting the Video Subsystem . . . . . . . . . . . 408
In-Place Upgrade . . . . . . . . . . . . . . . . . . . 342
Monitor Technologies and Features . . . . . . . . 408
Windows 8 .1 Upgrade from
Video Cards and Connectors . . . . . . . . . . . . . 412
Microsoft Website . . . . . . . . . . . . . . . . . . 347
Changing Monitor Settings . . . . . . . . . . . . . 417
Windows 7 In-Place Upgrade . . . . . . . . . . . . 348
Video Memory and Windows . . . . . . . . . . . . . 419
Steps to Perform a Windows 8 .1
Troubleshooting I/O Devices . . . . . . . . . . . . . . 422
Clean Install . . . . . . . . . . . . . . . . . . . . . . 350
NumLock Indicator Light . . . . . . . . . . . . . . . 422
Steps to Perform a Windows 7
Device Manager . . . . . . . . . . . . . . . . . . . . . 422
Clean Install . . . . . . . . . . . . . . . . . . . . . . 352
Troubleshooting Monitors and Video . . . . . . . 424
Steps to Set Up a Windows Multiboot . . . . . . 354
Video System in a Laptop . . . . . . . . . . . . . . 431
Using an Upgrade Product Key on a
Speakers in a Laptop . . . . . . . . . . . . . . . . . . 435
New Hard Drive . . . . . . . . . . . . . . . . . . . . 356
What to Do After a Windows
Installation . . . . . . . . . . . . . . . . . . . . . . . . 360
Chapter 10
Verify You Have Network Access . . . . . . . . . . 361
Activate Windows . . . . . . . . . . . . . . . . . . . . 362
Maintaining Windows . . . . . . . . . . . . .443
Install Windows Updates and Service Packs . . 362
Install Hardware . . . . . . . . . . . . . . . . . . . . . 364 Schedule Preventive Maintenance . . . . . . . . . . . 444
Install Applications . . . . . . . . . . . . . . . . . . 371 Verify Critical Windows Settings . . . . . . . . . . 444
Set Up User Accounts and Transfer Update Drivers and Firmware . . . . . . . . . . . . 444
User Data . . . . . . . . . . . . . . . . . . . . . . . . 371 Patch Management . . . . . . . . . . . . . . . . . . . 445
Turn Windows Features On or Off . . . . . . . . . 372 Clean Up the Hard Drive . . . . . . . . . . . . . . . 446
Copyright 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).
Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
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vi table of Contents
Backup Procedures . . . . . . . . . . . . . . . . . . . . . 453 Chapter 12
Planning for Disaster Recovery . . . . . . . . . . . 454
Back Up User Data with Windows 8 Supporting Customers and
File History . . . . . . . . . . . . . . . . . . . . . . . 455 Troubleshooting Windows . . . . . . . .545
Back Up Windows System Files . . . . . . . . . . . 460
What Customers Want: Beyond Technical
Windows 8 Custom Refresh Image . . . . . . . . . 462
Know-How . . . . . . . . . . . . . . . . . . . . . . . . . 546
Managing Files, Folders, and Storage
Becoming a Competent and Helpful
Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . 465
Support Technician . . . . . . . . . . . . . . . . . 546
How Partitions and File Systems Work . . . . . . 465
Planning for Good Service . . . . . . . . . . . . . . 550
Commands to Manage Files and Folders . . . . . 469
Strategies to Troubleshoot Any Computer
Use Disk Management to Manage
Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . 561
Hard Drives . . . . . . . . . . . . . . . . . . . . . . . 480
Step 1: Interview the User and
Windows Storage Spaces . . . . . . . . . . . . . . . 487
Back Up Data . . . . . . . . . . . . . . . . . . . . . 563
Step 2: Examine the System and
Make Your Best Guess . . . . . . . . . . . . . . . 565
Chapter 11
Step 3: Test Your Theory . . . . . . . . . . . . . . . 567
Step 4: Plan Your Solution and
Optimizing Windows . . . . . . . . . . . . .495
Then Fix the Problem . . . . . . . . . . . . . . . . 568
Windows Utilities and Tools to Step 5: Verify the Fix and Take
Support the OS . . . . . . . . . . . . . . . . . . . . . . 496 Preventive Action . . . . . . . . . . . . . . . . . . 569
What Are the Shell and the Kernel? . . . . . . . 496 Step 6: Document What Happened . . . . . . . . 569
How Windows Manages Applications . . . . . . . 497 Troubleshooting Applications . . . . . . . . . . . . . 571
Task Manager . . . . . . . . . . . . . . . . . . . . . . . 498 General Steps for Solving
Administrative Tools . . . . . . . . . . . . . . . . . . 505 Application Errors . . . . . . . . . . . . . . . . . . 571
System Configuration . . . . . . . . . . . . . . . . . 506 Memory Diagnostics . . . . . . . . . . . . . . . . . . 574
Services Console . . . . . . . . . . . . . . . . . . . . . 510 System File Checker . . . . . . . . . . . . . . . . . . 576
Computer Management . . . . . . . . . . . . . . . . 511 Responding to Specific Error Messages . . . . . 577
Microsoft Management Console (MMC) . . . . . . 511
Event Viewer . . . . . . . . . . . . . . . . . . . . . . . 513
Chapter 13
Print Management . . . . . . . . . . . . . . . . . . . 517
Task Scheduler . . . . . . . . . . . . . . . . . . . . . . 518
Troubleshooting Windows Startup . . . .587
Performance Monitor . . . . . . . . . . . . . . . . . . 520
Registry Editor . . . . . . . . . . . . . . . . . . . . . . 522 Understanding the Boot Process . . . . . . . . . . . . 588
Display Settings and Graphics Software . . . . . 527 Different Ways to Boot . . . . . . . . . . . . . . . . 588
Improving Windows Performance . . . . . . . . . . . 529 Startup UEFI/BIOS Controls the
Step 1: Perform Routine Maintenance . . . . . . 530 Beginning of the Boot . . . . . . . . . . . . . . . 589
Step 2: Clean Windows Startup . . . . . . . . . . . 530 Steps to Boot the Computer and
Step 3: Check If the Hardware Can Start Windows . . . . . . . . . . . . . . . . . . . . . 590
Support the OS . . . . . . . . . . . . . . . . . . . . 532 Tools for Troubleshooting Windows Startup
Step 4: Check for a History of Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 597
Problems . . . . . . . . . . . . . . . . . . . . . . . . . 533 What to Do Before a Problem Occurs . . . . . . . 598
Step 5: Consider Using ReadyBoost . . . . . . . . 533 Tools for Least Invasive Solutions . . . . . . . . . 602
Manually Removing Software . . . . . . . . . . . . . . 535 Tools That Can Affect Windows System
Step 1: First Try the Uninstall Routine . . . . . 536 Files and Settings . . . . . . . . . . . . . . . . . . 612
Step 2: Delete Program Files . . . . . . . . . . . . 536 Tools for Reinstalling Windows . . . . . . . . . . . 616
Step 3: Delete Registry Entries . . . . . . . . . . . 537 Troubleshooting Windows Startup . . . . . . . . . . 622
Step 4: Remove Program Shortcuts . . . . . . . . 538 Important Data on the Hard Drive . . . . . . . . 622
Step 5: Remove Startup Processes . . . . . . . . . 539 Error Messages and Problems . . . . . . . . . . . . 623
Copyright 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s).
Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it.
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(cid:13)(cid:96)(cid:136)(cid:204)(cid:105)(cid:96)(cid:202)(cid:220)(cid:136)(cid:204)(cid:133)(cid:202)(cid:204)(cid:133)(cid:105)(cid:202)(cid:96)(cid:105)(cid:147)(cid:156)(cid:202)(cid:219)(cid:105)(cid:192)(cid:195)(cid:136)(cid:156)(cid:152)(cid:202)(cid:156)(cid:118)(cid:202)
(cid:22)(cid:152)(cid:118)(cid:136)(cid:221)(cid:202)(cid:42)(cid:192)(cid:156)(cid:202)(cid:42)(cid:12)(cid:19)(cid:202)(cid:13)(cid:96)(cid:136)(cid:204)(cid:156)(cid:192)(cid:202)
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