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148 Pages·2015·17.35 MB·Indonesian

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TELECHOICE INTERNATIONAL LIMITED
6 SERANGOON NORTH AVENUE 5 #03-16 | SINGAPORE 554910
TEL: [phone] | FAX: [phone] | WWW.TELECHOICE.COM.SG
COMPANY REGISTRATION NO. 199802072R
CONTENTS
01
03
CORPORATE
PROFILE 02 FINANCIAL
HIGHLIGHTS 08
SEGMENTAL 06
BOARD OF
HIGHLIGHTS
DIRECTORS
LETTER TO
SHAREHOLDERS
12
20
EXECUTIVE 15 24
SUSTAINABILITY
MANAGEMENT
OPERATIONS GROUP
REVIEW 23 STRUCTURE
PLANET TELECOMS
TOUCH-POINTS
27
25
CORPORATE
GOVERNANCE
CORPORATE
40
INFORMATION
FINANCIAL
CONTENTS
Designed and produced by
(65) 6578 6522
TELECHOICE INTERNATIONAL LIMITED
01
ANNUAL REPORT 2014
CORPORATE PROFILE
ABOUT TELECHOICE INTERNATIONAL LIMITED
(Company Registration No. 199802072R)
TeleChoice International Limited (“TeleChoice”) is a regional diversified provider and enabler of innovative info-communications
products and services. Incorporated in Singapore on 28 April 1998 and listed on the Mainboard of the Singapore Exchange
Securities Trading Limited (“SGX-ST”) on 25 June 2004, TeleChoice is a subsidiary of leading info-communications group,
Singapore Technologies Telemedia Pte Ltd, which operates in the Asia Pacific, the Americas and Europe.
TeleChoice’s three business divisions collectively offer a comprehensive suite of services and solutions for the info-
communications industry:
PERSONAL INFO-COMMUNICATIONS NETWORK ENGINEERING
COMMUNICATIONS TECHNOLOGY SERVICES SERVICES
SOLUTIONS SERVICES (“PCS”) (“ICT”) (“ENGINEERING”)
division is a regional provider of fulfilment division is a leading regional integrated division is a regional provider of network
and managed services, distribution and info-communications solutions engineering services and supplier
supply chain management services provider. Its extensive offerings include of specialised telecommunication
relating to mobile communication enterprise IT infrastructure, business products. It designs, builds and
devices and accessories. It operates solutions and integration services, manages telecommunication networks
a retail chain through its subsidiary broadband network, fixed and wireless and provides a comprehensive suite of
Planet Telecoms (S) Pte Ltd in networking solutions, managed and specialised products and cost effective
Singapore which also manages concept hosted services, telephony and unified solutions to address the network
stores for major mobile handset communications solutions and cloud infrastructure needs of fixed and mobile
manufacturers. It is the only StarHub computing applications and services. operators in Asia-Pacific. Its services
Exclusive Partner to manage four It also provides consultancy, managed encompass radio network planning
StarHub Platinum shops and is the operations and utility computing and optimisation, transmission network
largest distributor of StarHub prepaid services. Under its SunPage brand, ICT planning, network implementation,
cards. Through its Malaysian subsidiary, also offers IDD, SMS broadcast as well maintenance and project management.
it provides retail management, as mobility solutions and services for It also offers an extensive range of
fulfilment and supply chain services to the consumer and enterprise markets. innovative and cost effective products
U Mobile Sdn Bhd, Malaysia’s fourth for telecommunication access and
largest 3G service provider. PCS coverage needs, as well as for power
also operates an e-commerce site, supply and power backup requirements.
www.eplanetworld.com, which boasts
more than 1,000 electronic products For more information, please visit our
such as mobile phones, tablets and PC website at www.telechoice.com.sg
components as well as accessories and
peripherals for online shoppers.
TELECHOICE INTERNATIONAL LIMITED
02
ANNUAL REPORT 2014
SEGMENTAL HIGHLIGHTS
PERSONAL COMMUNICATIONS SOLUTIONS SERVICES REVENUE (S$ MILLION)
(“PCS”)
• Planet Telecoms expanded its retail network with new StarHub Platinum
Stores at Bugis Junction and Westgate and added another Planet Telecoms
FY2014
at The Seletar Mall
516.8
• Expanded StarHub E-load retailers network to more than 300 touch-points 364.6
and growing
• Planet Telecoms awarded – (i) Star Achiever Award, 2014, (ii) Top Sales,
Platinum Shop – Mobile 2014, (iii) Top Sales – Entertainment and SmartLife, 100.9
51.3
2014, and (iv) Best Net Promoter Score (NPS), 2014
• Added new mobile handset brands, RugGear, OPPO and Alcatel, into
distribution line-up and successfully launched RugGear in 10 retail points
• Maintained a well spread out network of 16 U Mobile shops in Malaysia
FY2013
• First operator in Malaysia to launch OPPO
556.3
• Worked closely with U Mobile and manufacturers in launch and go-to- 396.7
market plans of new models
97.7
61.9
INFO-COMMUNICATIONS TECHNOLOGY SERVICES (“ICT”)
• Successful breakthrough into government sector projects with three major
public sector project wins, including the supply of a centralised queue
management system and a world-class real estate management solution
FY2012
• Won iDA Public bulk tender for Enterprise Servers and Storage solutions 480.9
• Won a number of sophisticated contact centre solution projects, including 332.7
one sizeable win each from a major hospitality group, a leading international
bank as well as a major healthcare service provider
89.8
• Partnership with Amazon Web Services, HP and Huawei Enterprise to offer 58.4
cloud computing and end-to-end enterprise solutions in Singapore
• Improved enterprise solution sales through partnerships with local telco
channels
• Added Alcatel-Lucent and Sophos products into distribution line-up
FY2011
389.6
NETWORK ENGINEERING SERVICES (“ENGINEERING”)
239.5
• Maintained leadership position for radio network planning & optimisation in 105.8
44.3
Indonesia
• Secured a steady stream of projects from operators and major equipment
vendors despite a challenging market environment in Singapore and
Indonesia
• Added three additional operators and one equipment vendor to our Malaysia FY2010
and Indonesia customer lists 327.5
• Secured breakthrough power solution sales in Malaysia
267.2
• Improved products order booking from Vietnam
• Enhanced our suite of product offerings to include free air cooling system
45.9 14.4
and rack-based fire-fighting solution for telecommunication applications, as
well as smart keys solution for potential application in facility management
ENGINEERING ICT PCS
• Stepped up regional business development and sales exploration activities
TELECHOICE INTERNATIONAL LIMITED
03
ANNUAL REPORT 2014
FINANCIAL HIGHLIGHTS
EARNINGS (S$ MILLION)
FY2014 PATMI 5.6 1.1 2.7 9.4
PBT
6.8 1.0 3.6 11.4
5.2 1.7 2.8 9.7
FY2013 PATMI
PBT 6.0 1.3 3.8 11.1
FY2012 PATMI 5.4 0.4 2.4 8.2
PBT
6.2 0.4 3.3 9.9
FY2011 PATMI (1.1) 5.8 1.9 6.6
PBT 0.2 6.5 2.8 9.1
FY2010 PATMI 10.2 0.04.4 1.8 12.4
PBT
12.0 0.3 2.4 14.7
PCS ICT Engineering
TOTAL ASSETS (S$ MILLION)
FY2014 32.7 91.7 38.0 24.3 186.7
FY2013 39.1 63.4 48.9 19.8 171.2
FY2012 39.2 64.7 51.6 21.3 176.8
FY2011 45.1 71.4 30.9 22.4 169.8
FY2010 37.7 44.7 34.7 18.0 135.1
Inventories and Work-in-progress Trade and other receivables Cash and cash equivalents Non-current assets
DIVIDENDS DECLARED AGAINST PATMI SHAREHOLDERS’ EQUITY NET OF NON-
(S$ MILLION) CONTROLLING INTERESTS (NCI)
74.2
72.3 71.4 72.1
69.5
12.4
8.1 9.7 9.4
7.3 8.2 7.3 7.3
7.3
6.6
16.36 15.93 15.73 15.30 15.87
FY2010 FY2011 FY2012 FY2013 FY2014 FY2010 FY2011 FY2012 FY2013 FY2014
Shareholders’ Equity net of NCI (S$ million)
PATMI Dividends Declared Net Asset Value per ordinary share (cents)
TELECHOICE INTERNATIONAL LIMITED
04
ANNUAL REPORT 2014
OUR
VISION
Connecting People,
SERVICESENGINEERNETWORK Empowering Business
IN
G
TELECHOICE INTERNATIONAL LIMITED
05
ANNUAL REPORT 2014
SECIVRES
SNOIYTGACOILNOUNMH-MOCOFENTCI
S
E
C
SNIV
OR
ITES
LAACIN SNO
OUR NOSUMMITUL
ROO
MISSION EPCS
To be the Leading Provider
of Infocomm Solutions
through Innovative Products
& Services
TELECHOICE INTERNATIONAL LIMITED
06
ANNUAL REPORT 2014
LETTER TO SHAREHOLDERS
DEAR SHAREHOLDERS
We are pleased to inform you that the for StarHub prepaid cards will enhance our operations, streamlined business
financial performance of the TeleChoice revenue streams for this sector as we processes and leveraged on shared
Group (“the Group”) for the financial year continue to find other means to increase competencies to increase productivity,
ended 31 December 2014 (“FY2014”) our service offerings to manufacturers achieve greater efficiencies, and enhance
showed improved margins against and partners in the various components capabilities.
FY2013, despite a challenging year with of PCS’ business.
economic headwinds. As we progress in this new millennium
The Info-communications Technology where technologies are disrupting the
FY2014 Performance Services (“ICT”) division expanded its norms of work and everyday life, we
Group revenue for the year was S$516.8 focus to the public sector and enjoyed have to ensure that we stay on-trend to
million. The Group registered higher success with project wins from various remain relevant to the needs of not only
operating profit before tax (“PBT”) of government agencies. ICT positioned of our customers but also our internal
S$11.4 million as compared to FY2013 itself well to cater to the demand for stakeholders and their work aspirations.
from lower operating expenses. Group high-end, sophisticated contact centre We, therefore, looked into working
net profit after tax was S$9.4 million, solutions particularly in the healthcare trends that cater to the needs of a new
with earnings per share of 2.06 cents. and financial services industries. On the generation of workers. Our new corporate
The Group kept its balance sheet strong, product distribution front, effort was put office will cater to the demands for
closing the fiscal year with S$38.0 million into securing more brands. While the greater collaboration and cross-functional
in cash as at 31 December 2014. IDD segment remained as competitive as teamwork with more space for interaction
ever, wholesale voice revenue contributed and brainstorming.
Focus on Building Relationships positively to ICT’s sales. In FY2015, we
The focus for 2014 was to establish anticipate that the government sector will Aside from providing our staff the
symbiotic relationships with operators offer opportunities and we will compete necessary hardware, we also ensured
and business partners – positioning selectively for projects in this space on that they are equipped with the necessary
ourselves as a major outsource and our own as well as in partnership with skill sets to perform to their fullest
preferred partner across all our business other players as Singapore progressively potential. Hence, despite the logistical and
divisions and to evolve from merely selling implements initiatives of the Smart Nation operational demands of our shift to the
products to offering end-to-end services. master plan. We will also keep our focus new corporate office, our Human Resource
We have met with encouraging success on the growing data center space, data department dedicated much time and
in our endeavors. We also channeled our storage and its concomitant needs being energy into identifying the training and
energies into enterprise sales whilst at an area which holds much prospect. We development needs of the organisation for
the same time seizing opportunities in the will look for ways to enhance our end-to- FY2014 and beyond. We expended effort
consumer space as and when they arose. end service offerings. into revamping our talent management
and succession planning initiatives to
In the Personal Communications Solutions While Network Engineering Services ensure continuity of leadership well into
Services (“PCS”) division, aside from (“Engineering”) division faced revenue the future, putting in place more formal
enjoying revenue from newly released challenges in Singapore and Indonesia, structures and progression checklists to
handsets from market leaders, Apple its margins improved due to the nature ensure our objectives in this area are met.
and Samsung, we were able to secure of the projects undertaken. It held its
distribution rights to more brands of leadership position in Radio Network Beyond TeleChoice
handsets to cater to the wide spectrum of Planning and Optimisation and in Malaysia, As part of our on-going Corporate Social
the consumer market. PCS, in keeping with it maintained its position in In-building Responsibility programme and in order
the (overarching) focus of creating value- Coverage projects. Encouragingly, it to provide opportunities for our staff to
added relationships with our partners, secured some breakthrough sales in contribute to the larger community in
worked closely with manufacturers in the Vietnam, which is a newer market and simple but meaningful ways, we organised
roll-out of new products and promotions, it explored project opportunities in the three outreach projects: a series of DUCK
and played a strategic role in their overall Philippines with its partners. As part of HiPPO Fun Day City Tours for children
marketing plans. It replicated this strategy Engineering’s expansion strategy into from Pathlight School, participation in the
in Malaysia where Planet Telecoms other markets, efforts were stepped up in SGX Bull Charge 2014 and a hospice
Managed Services Sdn Bhd (“PTMS”) regional markets. Greater regional focus visit to Assisi Hospice. In the year ahead,
worked closely with U Mobile Sdn Bhd (“U into new markets will be a key theme for we will continue to support various social
Mobile”), to expand its touch-points and Engineering in FY2015. programmes with emphasis on helping the
launch new programmes. Not neglecting disabled, disadvantaged, and medically
our Singapore retail customers, Planet Strengthening our Internal Structures or socially challenged in the community.
Telecoms (S) Pte Ltd (“Planet Telecoms”), A large portion of our energies was
ensured its accessibility to consumers in channeled into our move from Clementi Looking Ahead
all parts of Singapore with new stores in Loop to 6 Serangoon North Avenue 5, We anticipate that the consumer trends
the northern and central regions. In the our new corporate office, and to 5A Toh facilitating the implementation of the
year ahead, the master distributorship Guan East, which houses PCS. With a Internet of Things, enterprise needs and
new corporate office, we consolidated regional network upgrading will continue
TELECHOICE INTERNATIONAL LIMITED
07
ANNUAL REPORT 2014
LETTER TO SHAREHOLDERS
to be the driving forces for opportunities the Group and its management team. 31 December 2014. We are pleased to
and growth for our various divisions and Lastly but importantly, we would like report we have an unbroken track record
for which we are well-positioned. to acknowledge our dedicated Board for dividend payout since our listing more
of Directors and thank them for their than a decade ago and that a total of
Our strategic direction remains unchanged guidance and counsel. S$105.6 million or 77% of earnings over
as we move into FY2015. Additionally, the same period have been declared.
we will continue to improve productivity, In view of our financial performance in
motivate our human resource and sharpen FY2014, the Board has recommended We look forward to the opportunity to
our focus on specific business areas to a final dividend of 1.6 cents per ordinary bring more value to all our stakeholders,
take advantage of new opportunities in share (one-tier tax exempt). This business partners and customers in the
FY2015 and beyond. represents a dividend yield of 6% based new year.
on the share price of 26.5 cents on
Appreciation to All
On behalf of the Board, we would like
to thank our management and staff for
another year of hard work. Appreciation
also goes out to our business associates,
customers and our shareholders for
the unwavering support and belief in
BERTIE CHENG VINCENT LIM
Chairman President
TELECHOICE INTERNATIONAL LIMITED
08
ANNUAL REPORT 2014
BOARD OF DIRECTORS
FROM LEFT – RIGHT FROM LEFT – RIGHT
(STANDING) (SEATED)
Tang Yew Kay Jackson Yap Boh Pin
Yen Se-Hua Stewart Bertie Cheng
Sio Tat Hiang
Ronald Seah Lim Siang
Lim Chai Hock Clive