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2012 PSAP Operations Survey Results - Indiana Advisory PDF

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Report to the Indiana General Assembly 2012 PSAP Operations Survey Results Indiana Advisory Commission on Intergovernmental Relations 334 North Senate Avenue Indianapolis, IN 46204-1708 Center for Urban Policy and the Environment Indiana University School of Public and Environmental Affairs January 2013 Indiana Advisory Commission on Intergovernmental Relations REPRESENTING THE INDIANA GENERAL ASSEMBLY Chair Vice-Chair Representative Michael Karickhoff (R) Senator James Smith (R) Kokomo Charlestown Senator Richard Young (D) Representative Sheila J. Klinker (D) Milltown Lafayette Senator Lonnie Randolph (D) Representative Tom Saunders (R) East Chicago Lewisville Senator Randy Head (R) Representative Terri Austin (D) Logansport Anderson REPRESENTING MUNICIPAL, COUNTY, TOWNSHIP, AND REGIONAL GOVERNMENT Terry Seitz Norm Yoder Mayor, City of Jasper Mayor, City of Auburn Nicholas Jarrett Jon Craig Clerk-Treasurer, Town of Hagerstown Mayor, City of Petersburg Ken Paust Larry Hesson Commissioner, Wayne County. Council Member, Hendricks County Meredith Carter Therese Brown Council Member, Hamilton County Commissioner, Allen County Fred Barkes Jean Lushin Trustee, Columbus Township (Bartholomew Co.) Trustee, Center Township (Howard Co.) Susan A. Craig Director, Southeast Regional Planning Commission REPRESENTING CITIZENS/INTERGOVERNMENTAL EXPERTISE Mark Lawrance G. Michael Schopmeyer Indianapolis Evansville STATE OFFICIALS Governor Mitchell E. Daniels, Jr. Lieut. Governor Rebecca S. Skillman State of Indiana State of Indiana Adam Horst Director, Indiana State Budget Agency ALTERNATES Cristopher Johnston Danielle Chrysler Alternate for Governor Alternate for Lt. Governor Ann Kaiser Alternate for State Budget Agency STAFF John L. Krauss Jamie L. Palmer Director Associate Director IACIR is staffed by Indiana University Center for Urban Policy and the Environment, a part of the Indiana University Public Policy Institute John L. Krauss, Director Indiana Advisory Commission on Intergovernmental Relations 334 North Senate Avenue Indianapolis, Indiana 46204-1708 317-261-3006 or [email protected] www.iacir.spea.iupui.edu/ Updated 7/1/12 Report to the Indiana General Assembly 2012 PSAP Operations Survey Results January 2013 Director, Indiana Advisory Commission on Intergovernmental Relations John L. Krauss The Indiana Advisory Commission on Intergovernmental Relations would like to acknowledge the support and research assistance in developing this commission study provided by: The Center for Urban Policy and the Environment Research Team Jamie Palmer Zachary Mulholland Debbie Wyeth Markie Rexroat 2012 PSAP Operations Survey Results January 2013 12-C46 List of Tables.......................................................................................................................................................... ii Introduction .......................................................................................................................................................... 1 Survey Methodology .............................................................................................................................................. 1 Survey Development ........................................................................................................................................ 1 Respondent Contact Information ........................................................................................................................ 1 Survey Administration ...................................................................................................................................... 1 Coding and Analysis ......................................................................................................................................... 2 Response Rate ...................................................................................................................................................... 2 Survey Results ...................................................................................................................................................... 4 Basic PSAP Information (Q1) ...................................................................................................................... 4 Decisionmaking/Management Structure (Q2) .............................................................................................. 5 Provision of Service (Q3) ........................................................................................................................... 5 Emergency Dispatch (Q3 and Q4) ............................................................................................................... 6 Revenue and Expenses (Q5 and Q6) ........................................................................................................... 8 Appendix A PSAP Questionnaire ............................................................................................................................. 11 Appendix B Indiana PSAPs .................................................................................................................................... 23 Appendix C County and Municipal PSAP Data Question 1 Population Served, Staffing, CAD Systems ............................... 29 Appendix D County and Municipal PSAP Data Question 2 Decisionmaking and Management Structure ............................. 35 Appendix E County and Municipal PSAP Data Question 3 Agencies Served CAD Events .................................................. 39 Appendix F County and Municipal Data Question 4 Dispatch Calls .............................................................................. 67 Appendix G County and Municipal Data Question 5 Expenditures ............................................................................... 77 Appendix H County and Municipal Data Question 6 Revenues .................................................................................. 103 Appendix I Other PSAP Data ................................................................................................................................ 117 Indiana Advisory Commission on Intergovernmental Relations c/o Center for Urban Policy and the Environment, Indiana University Public Policy Institute School of Public and Environmental Affairs 334 North Senate Avenue, 3rd Floor, Indianapolis, Indiana 46204 (phone) 317.261.3000 (fax) 317.261.3050 www.iacir.spea.iupui.edu Email: [email protected] State of Indiana Indiana Advisory Commission on Intergovernmental Relations List of Tables Table 1: Response rates ......................................................................................................................................... 2 Table 2: County and municipal respondent PSAPs by county ....................................................................................... 3 Table 3: PSAP size by population served (Q1) ........................................................................................................... 5 Table 4: PSAP size by staffing (Q1) ......................................................................................................................... 5 Table 5: Management structure by PSAP population size (Q2) ..................................................................................... 5 Table 6: Management structure by PSAP staff size (Q2) ............................................................................................. 5 Table 7: Agencies served by PSAP population size (Q3) .............................................................................................. 6 Table 8: Agencies served by PSAP staff size (Q3) ...................................................................................................... 6 Table 9: Core and non-core agencies served by PSAP population size (Q3) .................................................................... 6 Table 10: Core and non-core agencies served by PSAP staff size (Q3) ........................................................................... 6 Table 11: CAD events by PSAP population size (Q3) ................................................................................................. 7 Table 12: CAD events by PSAP staff size (Q3) ........................................................................................................... 7 Table 13: 911 calls by PSAP p opulation size (Q4) .................................................................................................... 8 Table 14: 911 Calls by PSAP staff size (Q4) ............................................................................................................. 8 Table B1: Indiana PSAPs ....................................................................................................................................... 25 Table C1: Population served and total staffing (Q1).................................................................................................. 31 Table C2: CAD system utilized (Q1) ....................................................................................................................... 32 Table D1: PSAP management (Q2) ........................................................................................................................ 37 Table E1: Core and non-core agencies served by PSAP (Q3) ...................................................................................... 41 Table E2: Agencies served (Q3) ............................................................................................................................. 43 Table E3: Total CAD events by year (Q3) ................................................................................................................ 64 Table F1: Dispatch calls by type, 2012 (Jan. 1 - Jun. 30) (Q4) ................................................................................. 69 Table F2: Dispatch calls by type, 2011 (Q4) ........................................................................................................... 71 Table F3: Dispatch calls by type, 2010 (Q4) ........................................................................................................... 73 Table F4: Dispatch calls by type, 2009 (Q4) ........................................................................................................... 75 Table G1: Expenses, 2012 (Jan. 1 – Jun. 30) (Q5) ................................................................................................ 79 Table G2: Expenses, 2011 (Q5) ........................................................................................................................... 85 Table G3: Expenses, 2010 (Q5) ........................................................................................................................... 91 Table G4: Expenses, 2009 (Q5) ........................................................................................................................... 96 Table H1: Revenue, 2012 (Jan. 1 – Jun. 30) (Q6) .............................................................................................. 105 Table H2: Revenue, 2011 (Q6) .......................................................................................................................... 108 Table H3: Revenue, 2010 (Q6) .......................................................................................................................... 111 ii State of Indiana Indiana Advisory Commission on Intergovernmental Relations Introduction During the 2012 legislative session, the Indiana General Assembly considered the system for funding public safety answering points (PSAPs). The resulting legislation was Senate Enrolled Act 345. One of the issues that was not fully resolved in the discussions that led to SEA 345 was the establishment of formal responsibilities among state and local governments currently providing 911. Toward this end, SEA 345 directed the Indiana Advisory Commission on Intergovernmental Relations (IACIR) to “study the appropriate roles and responsibilities of the state, counties, municipalities, townships, and other political subdivisions in providing 911 and enhanced 911 [E911] services in Indiana.” As part of the IACIR’s efforts to study responsibilities for 911 and E911 (and by inference the distribution of funding based on those responsibilities), staff conducted the 2012 PSAP Operations Survey. PSAPs across the state were asked to provide information about the emergency dispatch operations, responsibilities, and budgets. The survey was administered between September 20, 2012 and November 30, 2012. Preliminary results were presented to the IACIR in fall 2012 as they deliberated their recommendations. The IACIR issued a final report including recommendations on appropriate roles and responsibilities and a number of other issues on November 1, 2012. This report documents the results of the 2012 PSAP Operations Survey. A description of the methodology used and the data collected from respondent PSAPs is provided below. Survey Methodology The survey process involved four steps: developing the questionnaire, obtaining contact information for PSAPs, administering the survey, and coding and analyzing the results. Survey Development The questionnaire included six questions with several sub-questions for each. The questions were designed to collect information about the following: 1) basic identifying information; 2) management and decisionmaking structure; 3) agencies served and services provided, and annual computer-aided dispatch (CAD) events; 4) annual call volume by type and source; 5) operations expenses by category; and 6) operations revenue by source. The draft questionnaire was reviewed by practitioners to ensure that it would be understandable and elicit the desired information. A copy of the questionnaire is provided in Appendix A. Respondent Contact Information Contact persons and addresses for PSAPs were obtained from a directory of state PSAPs provided by the Statewide 911 Board. This list contains 156 counties, municipalities, airports, universities, and hospitals that provide 911 and E911 services in Indiana. A list of all PSAPs that were sent the survey is provided in Appendix B. Survey Administration IACIR staff administered the survey by mail and email. Each PSAP was mailed an individualized cover letter, questionnaire, and business reply envelope on September 20, 2012. For PSAPs with available emails, an email was sent that included an explanation of the effort and an electronic copy of the questionnaire on 1 State of Indiana Indiana Advisory Commission on Intergovernmental Relations September 24, 2012. Between September 20, 2012 and November 30, 2012, the IACIR staff, the Indiana State Board of Accounts, Indiana Statewide 911 Board, commission members, and other interested parties sent reminders and made direct contact in some cases to encourage PSAPs to complete the questionnaire. Respondents were given the option of returning their completed questionnaires either by mail or by email. Coding and Analysis Completed questionnaires were sent to the IU Public Policy Institute and entered by staff into an electronic database. Questionnaires submitted by November 30, 2012 are included in this analysis. Basic computations and analysis were conducted using Excel. Some surveys responses were adjusted based on follow-up communication by staff with respondent agencies. In some cases, population figures provided by the PSAPs were adjusted based on 2010 U.S. Census Bureau population data or to account for the presence of municipal PSAPs within a county. Response Rate The survey was mailed to 156 PSAPs in Indiana, including those serving counties, municipalities, airports, universities, and hospitals. As mentioned above, a complete list of PSAPs is provided in Appendix B. The survey was sent to 146 county and municipal (city and town) PSAPs. Sixty-nine (69) surveys were returned. The effective aggregated response rate for county and municipal PSAPs was 46 percent (67 out of 146) (Table 1). Among these survey respondents, 52 were from county PSAPs and 15 were municipal PSAPs. PSAPs are classified as county PSAPs if they serve the unincorporated area in the county. Table 2 shows the county and municipal respondent agencies that completed surveys. The survey was sent to ten airport, university, or hospital PSAPs. Two non-county/non-municipal PSAPs, Ball State University Department of Public Safety (Delaware County) and the Indianapolis International Airport-Airport Operations Center (Marion County), submitted completed surveys. These agencies are listed in Table 1 as Other. Because these agencies are anomalous, their data are not included in the analysis that follows. For reference, the completed questionnaires for Ball State University and the Indianapolis International Airport are provided in Appendix I. Table 1: Response rates Governmental unit type Sent Received Response rate Municipality 55 15 27% County 91* 52 57% Other 10 2 20% Total 156 69 44% *Fountain and Warren counties have a consolidated PSAP. Marion County/Indianapolis is counted among the counties and not as a municipality. 2 State of Indiana Indiana Advisory Commission on Intergovernmental Relations Table 2: County and municipal respondent PSAPs by county (n=67) County PSAP Adams Adams County Sheriff Department Allen Consolidated Communications Partnership of Fort Wayne/Allen County Bartholomew Bartholomew County Emergency 911 Center Benton Benton County Sheriff Department Boone Boone County Communication Center Brown Brown County Communications Carroll Carroll County E911 Cass Cass County Central Dispatch Charlestown Police Department Clark Clark County 911 Clinton Clinton County Central Dispatch Daviess Washington Police Department Decatur County Sheriff’s Department Decatur Greensburg Police Department DeKalb DeKalb County Central Communications Dubois Dubois County Communications Center Elkhart City Communications Elkhart Elkhart County 911 Franklin Franklin County 911 Gibson Gibson County Sheriff's Office Grant Grant County Sheriff's Department Greene County Sheriff’s Department Greene Linton Police Department Hamilton Hamilton County Public Safety Hancock Hancock County Emergency Operations Center Harrison Harrison County Emergency Management Hendricks Hendricks County Communications Center Howard Howard County (Kokomo) Communications Jackson County Sheriff Department Jackson Seymour City Police Department Jay Jay County Sheriff’s Office Jefferson County 911 Jefferson Madison Police Department (Communications & 911) Edinburgh Police Department Johnson Franklin City Knox Knox County Central Dispatch Kosciusko Kosciusko 911 Communications LaPorte LaPorte County E911 LaGrange LaGrange County Communications Cedar Lake Police Department Dyer Police Department Lake Highland Police Department St. John Police Department Marion Marion County Sheriff's 911 Communications Marshall Marshall County Sheriff's Department Miami Miami County RDC Monroe Monroe County Central Emergency Dispatch Center Newton Newton County Sheriff's Department Noble Noble County Communications 3 State of Indiana Indiana Advisory Commission on Intergovernmental Relations Table 2: County and municipal respondent PSAPs by county (n=67) (continued) County PSAP Ohio Ohio County Communications Parke Parke County Emergency Management Porter Porter County Central Communications Putnam Putnam County 911 Ripley Ripley County 911 Communications Center Shelby Shelby County Criminal Justice Center Steuben Steuben County Communications Tipton Tipton County Communications Union Union County 911 Vigo Vigo County Central Dispatch North Manchester Police Department Wabash Wabash County 911 Central Dispatch Center Wayne Wayne County Emergency Communications Wells Bluffton Dispatch (Bluffton Police Department) White White County Communications/E911 Columbia City Communications Whitley Whitley County Sheriff Department Survey Results For context, PSAP data throughout this report are summarized by population served and by staff size. The categories for population served are: small (< 19,000), medium (19,000-99,999), large (100,000-140,000), or extra-large (140,001+).1 The categories for staff size are: small (less than 16), medium (16-75), or large (76+). The high, low, and mean figures are reported in each size category. The tables below summarize the data provided by respondents. For reference, survey responses for each PSAP are included in the corresponding appendices. To account for non-responses to specific questions, the number of responses is provided with the table or figure for each question. Several questions allowed for further explanation of responses. These additional comments are included in the appendices that follow the body of the report. Basic PSAP Information (Q1) The survey asked respondents to provide basic information about their PSAP, including location, contact information, population served, CAD system utilized, and total staff. Aggregate results for population served and total staff are shown in Tables 3 and 4, respectively. Survey responses reflect total PSAP staff and do not distinguish between administrative, managerial, and dispatch staff, or full-time and part-time employees. Individual survey responses for population served, total staff, and CAD system can be found in Appendix C. Full responses to Question 1, including PSAP contact information, are available, but not included in this report. 1 The size categories used here were chosen based on research conducted on PSAP staffing. The population categories were documented in PSAP Staffing Guidelines as Commissioned by NENA SWAT Operations Team (2003), completed by L. Robert Kimball & Associates and 911 SME Consulting. The staffing categories were established by the Commission on Accreditation for Law Enforcement Centers, Inc., and were used in Staffing and Retention in Public Safety Communication Centers: Technical Report (2005), written by Veronica Gardner at the University of Denver Research Center. 4

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Indiana Advisory Commission on Intergovernmental Relations. 334 North Edinburgh Police Department. Franklin City. Knox. Knox County Central Dispatch .
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