Re: [#37431101] suspicious click activity Subject: Re: [#37431101] suspicious click activity From: "AdWords Support" <[email protected]> Date: Mon, 07 Nov 2005 14:47:25 -0800 To: [email protected] Hello David, We received your report of suspicious clicks on your ads. After a thorough investigation of your account, we found some clicks and impressions that didn't fit a profile of normal user traffic. We also verified that this activity was filtered from your reports by our monitoring software. You were not charged for this potentially invalid activity. Please know that Google takes reports of invalid clicks very seriously. Our proprietary technology analyzes clicks and impressions in an attempt to determine whether they fit a pattern of use intended to artificially drive up an advertiser's clicks or impressions, or a publisher's earnings. The goals of our system are to automatically identify clicks generated by unethical users and automated robots and to filter out these clicks before they ever reach your reports. However, if we believe you've been charged for invalid clicks in the past two months, we'll apply a credit to your account. For more information about steps we take to combat invalid click activity, please visit https://adwords.google.com/support/bin/answer.py?answer=6114&hl=en. Please be aware that Google looks at many of the same signals as 3rd party click auditing tools. We automatically detect duplicate clicks; additionally, our system looks at numerous data points for each click, including the IP address, the time of the click, and various other click patterns. Our system then analyzes these factors to isolate and filter out clicks deemed invalid. Advertisers are not charged for these clicks. If we are able to verify that invalid clicks occurred and were missed by our real-time monitoring systems, we will apply a credit to your account. However, we will not apply a credit if the clicks do not appear in our records or the clicks do not fit a profile of invalid click behavior. If you believe invalid clicks to be an ongoing problem in your account and intend to send us reports regularly, we ask that you do so no more frequently than monthly. Further, data in tabular format (excel, csv) is preferred for large reports. Please note that Google reserves the right to final judgement on the reported number of clicks in your AdWords account, as set forth in the Terms and Conditions of the Google AdWords service. We are happy to investigate your suspicions of any possible invalid click activity, and we appreciate as much information as you are able to provide about this behavior. Sincerely, Amy The Google Click Quality Team Original Message Follows: ------------------------ From: "David Schreoder" <[email protected]> Subject: suspicious click activity Date: Tue, 1 Nov 2005 09:29:58 -0800 To Whom It May Concern, My name is David Schroeder. My account ID is 647-969-0392. I would like to report the following suspicious activity that I have detected during 10/2005 1 of 4 1/8/2008 3:35 PM Re: [#37431101] suspicious click activity with a 3rd party click auditing tool. =============================== IP ADDRESS: 71.103.3.87 =============================== Number Of Suspicious Clicks: 8 Time Of The First Click: October 29, 2005, 4:02 pm Time Of The Last Click: October 29, 2005, 4:02 pm Referring URL: google.com Keyword Query: auto injury accident =============================== IP ADDRESS: 68.8.11.49 =============================== Number Of Suspicious Clicks: 13 Time Of The First Click: October 29, 2005, 12:46 pm Time Of The Last Click: October 29, 2005, 12:48 pm Referring URL: N/A Keyword Query: personal injury attorney =============================== IP ADDRESS: 71.109.227.240 =============================== Number Of Suspicious Clicks: 11 Time Of The First Click: October 25, 2005, 4:02 pm Time Of The Last Click: October 25, 2005, 4:06 pm Referring URL: N/A Keyword Query: accident lawyer los angeles =============================== IP ADDRESS: 205.174.8.4 =============================== Number Of Suspicious Clicks: 9 Time Of The First Click: October 25, 2005, 10:19 am Time Of The Last Click: October 25, 2005, 10:19 am Referring URL: N/A Keyword Query: california personal injury lawyer =============================== IP ADDRESS: 143.116.250.125 =============================== Number Of Suspicious Clicks: 10 Time Of The First Click: October 25, 2005, 10:02 am Time Of The Last Click: October 25, 2005, 10:04 am Referring URL: N/A Keyword Query: car accident lawyer california =============================== IP ADDRESS: 63.202.125.38 =============================== Number Of Suspicious Clicks: 13 Time Of The First Click: October 24, 2005, 3:46 pm Time Of The Last Click: October 24, 2005, 3:46 pm Referring URL: google.com Keyword Query: car accident attorney =============================== IP ADDRESS: 64.165.190.170 =============================== Number Of Suspicious Clicks: 7 Time Of The First Click: October 21, 2005, 4:22 pm 2 of 4 1/8/2008 3:35 PM Re: [#37431101] suspicious click activity Time Of The Last Click: October 21, 2005, 4:22 pm Referring URL: google.com Keyword Query: wrongful death lawyer orange county =============================== IP ADDRESS: 67.52.145.231 =============================== Number Of Suspicious Clicks: 9 Time Of The First Click: October 21, 2005, 11:08 am Time Of The Last Click: October 21, 2005, 11:08 am Referring URL: mywebsearch.com Keyword Query: injury lawyer =============================== IP ADDRESS: 71.104.174.147 =============================== Number Of Suspicious Clicks: 18 Time Of The First Click: October 16, 2005, 8:11 pm Time Of The Last Click: October 17, 2005, 10:10 am Referring URL: N/A Keyword Query: personal injury attorney =============================== IP ADDRESS: 67.108.157.85 =============================== Number Of Suspicious Clicks: 5 Time Of The First Click: October 13, 2005, 7:52 am Time Of The Last Click: October 13, 2005, 7:52 am Referring URL: N/A Keyword Query: personal injury attorney san diego =============================== IP ADDRESS: 57.74.69.18 =============================== Number Of Suspicious Clicks: 8 Time Of The First Click: October 12, 2005, 9:01 am Time Of The Last Click: October 12, 2005, 9:01 am Referring URL: N/A Keyword Query: wrongful death settlement =============================== IP ADDRESS: 63.215.77.183 =============================== Number Of Suspicious Clicks: 20 Time Of The First Click: October 11, 2005, 11:13 am Time Of The Last Click: October 11, 2005, 11:15 am Referring URL: google.com Keyword Query: car accident =============================== IP ADDRESS: 63.199.153.154 =============================== Number Of Suspicious Clicks: 9 Time Of The First Click: October 10, 2005, 11:48 am Time Of The Last Click: October 10, 2005, 8:48 pm Referring URL: N/A Keyword Query: personal injury lawyer san diego =============================== IP ADDRESS: 24.7.211.194 =============================== 3 of 4 1/8/2008 3:35 PM Re: [#37431101] suspicious click activity Number Of Suspicious Clicks: 9 Time Of The First Click: October 8, 2005, 12:10 pm Time Of The Last Click: October 8, 2005, 12:10 pm Referring URL: N/A Keyword Query: california personal injury lawyer =============================== IP ADDRESS: 70.128.198.209 =============================== Number Of Suspicious Clicks: 9 Time Of The First Click: October 7, 2005, 8:31 am Time Of The Last Click: October 7, 2005, 8:31 am Referring URL: N/A Keyword Query: personal injury lawyer =============================== IP ADDRESS: 65.57.245.11 =============================== Number Of Suspicious Clicks: 11 Time Of The First Click: September 29, 2005, 2:44 pm Time Of The Last Click: October 6, 2005, 1:39 pm Referring URL: N/A Keyword Query: motorcycle accident attorney =============================== IP ADDRESS: 71.106.126.57 =============================== Number Of Suspicious Clicks: 47 Time Of The First Click: October 6, 2005, 1:06 pm Time Of The Last Click: October 6, 2005, 1:08 pm Referring URL: N/A Keyword Query: {keyword} Please investigate this activity as soon as possible. Best Regards, David Schroeder 4 of 4 1/8/2008 3:35 PM Re: Case #66214506 Subject: Re: Case #66214506 From: "Yahoo!Search Marketing" <[email protected]> Date: Wed, 28 Dec 2005 11:07:39 -0800 (PST) To: [email protected] Dec 28 2005 11:04 PT Hello David, Thank you for your patience while our Loss Prevention team reviewed your activity. In response to your concerns about the click activity your account has received, we have issued a goodwill credit to your Yahoo! Search Marketing account balance in the amount of $2979.30. Please note that although no unqualified clicks were detected on your account, we have issued this credit as a measure of goodwill and appreciation for your business. Please allow up to three business days for the adjustment to appear in your account. Once adjusted be sure to review your billing history in the Reports section of the Manage My Accounts Page under Billing Transaction Detail to confirm your adjustment. I have attached an Excel spreadsheet detailing the qualified clicks that were billed to your account during the period November 1, 2005, to November 30, 2005. I will call you shortly to follow up on this report. If you would like further assistance with this matter, please feel free to contact our Executive Services team at your convenience. We can be reached toll-free at (1-866-924-6676). Our hours are as follows: Monday - Friday: 6 a.m.-7 p.m., PST Saturday: 7 a.m.-4 p.m., PST Sincerely, Diana Moore Executive Services Yahoo! Search Marketing Content-Type: application/octet-stream Michael_Silvers_1326707802_11012005_11302005.xls Content-Encoding: base64 1 of 1 1/8/2008 3:38 PM Notification of Account Credit Subject: Notification of Account Credit From: "Yahoo! Account Alert" <[email protected]> Date: Sat, 11 Mar 2006 18:23:53 -0800 To: [email protected] Dear Advertiser, As you know, we monitor our advertisers' accounts for unusual click activity, and in appropriate situations, adjust click charges before they are applied to the advertiser account. We investigated some unusual clicks on your account that were not detected before they reached your account balance. As a result, we have credited your account number 1326707802 in the amount of $4,849.13. This credit should now be reflected in your account balance. Our Click Protection System utilizes sophisticated software that is in operation 24 hours a day, seven days a week, and is designed to prevent advertisers from being charged for unqualified clicks. However, there may be instances, such as this one, where we make additional adjustments to your account. If you have any questions, please do not hesitate to contact us at 866-YAHOO-SM (866-924-6676). Sincerely, Your Partners at Yahoo! Search Marketing ------------------------------------------------------------------- Yahoo! Search Marketing is located at 3333 Empire Avenue, Burbank CA 91504 USA © 2006 Yahoo!, Inc. All Rights Reserved. 1 of 1 1/8/2008 3:39 PM Re: Case #85350877 Subject: Re: Case #85350877 From: "\"Yahoo! Search Marketing\"" <[email protected]> Date: Sun, 7 May 2006 13:11:52 -0700 (PDT) To: [email protected] May 7 2006 13:10 PT Hello Michael, Thank you for your patience while our Loss Prevention team reviewed your activity. In response to your concerns about the click activity your account has received, we have issued a goodwill credit to your Yahoo! Search Marketing account balance in the amount of $6,888.94 for clicks that were billed to your account during the period March 1, 2006, to March 31, 2006. Please note that although no unqualified clicks were detected on your account, we have issued this credit as a measure of goodwill and appreciation for your business. Please allow up to three business days for the adjustment to appear in your account. Once adjusted be sure to review your billing history in the Reports section of the Manage My Accounts Page under Billing Transaction Detail to confirm your adjustment. If you would like further assistance with this matter, please feel free to contact our Executive Services team at your convenience. We can be reached toll-free at (1-866-924-6676). Our hours are as follows: Monday - Friday: 6 a.m.-7 p.m., PST Saturday: 7 a.m.-4 p.m., PST Sincerely, Janine Martin Executive Services Yahoo! Search Marketing 1 of 1 1/8/2008 3:40 PM Re: Case #100312807 Subject: Re: Case #100312807 From: "\"Yahoo! Search Marketing\"" <[email protected]> Date: Mon, 28 Aug 2006 09:42:45 -0700 (PDT) To: [email protected] Aug 28 2006 09:32 PT Hello Michael, We attempted to reach you by telephone today at 310-551-0551, to discuss your Yahoo! Search Marketing Sponsored Search account #1326707802, but were only able to leave a message. We have completed our investigation of the unusual click activity you recently reported for the clicks charged to your account from July 1, 2006, to August 8, 2006. In response to your concerns about the click activity your account has received, we have issued a goodwill credit to your Yahoo! Search Marketing account balance in the amount of $1,285.49 for clicks that were billed to your account during this period. Please note that we have issued this credit as a measure of goodwill and appreciation for your business. Please allow up to three business days for the adjustment to appear in your account. Once adjusted be sure to review your billing history in the Reports section of the Manage My Accounts Page under Billing Transaction Detail to confirm your adjustment. A sudden increase in traffic was due to Content Match. As you may already know Content Match is a source of leads that displays your listings when Internet users are viewing related content on our partners' pages. The Content Match listings that are served are determined by the relevancy of a bidded keyword to the content of the partner's page. For example, if the user is reading an article about interest rates, he or she could find links on the side of the page for mortgage-related advertisers. Similarly, users who are researching vacation plans may see listings for hotels and rental car agencies. While searches from these sites return Yahoo! Search Marketing results, your server logs will not always reflect Yahoo! Search Marketing?s URL. In fact, your logs will sometimes show our partner's URL, not ours. If you only scan your logs for the domain name, you will miss clicks that come from our partners. To verify that our Click Protection System is working and to more accurately track the amount of traffic you receive from Yahoo! Search Marketing we recommend that you change the URL you have listed with us to a tracking URL. Once you've changed your URL to a tracking URL, you will be able to view the amount of traffic you've received from Yahoo! Search Marketing listed on your Web logs, and compare this information with your Yahoo! Search Marketing click charges in the Reports section of your account. You will also be able to verify that you have not been charged for any excessive click activity. You may easily convert your existing URLs to tracking URLs by turning on Yahoo! Easy Track. By clicking the ?On? button from the Account Set Up page within your account, your existing URLs will be appended with information that will appear in your Web server logs, allowing you to identify traffic driven by Yahoo! Search Marketing and its affiliate network by search term, match type and raw search query. Thank you for your patience while we researched your account. If you have any additional questions or concerns, please feel free to contact us. Sincerely, Janine Martin Click Activity Research Team Yahoo! Search Marketing --------------------Original Message-------------------- To Whom It May Concern, My name is David Schroeder. My account ID is 1326707802. I would like to report the following suspicious activity that I have detected during 07/2006 with a 3rd party click auditing tool =============================== 1 of 12 1/8/2008 3:41 PM Re: Case #100312807 IP ADDRESS: 68.104.186.14 =============================== Number Of Suspicious Clicks: 7 Time Of The First Click: July 31, 2006, 12:29 pm Time Of The Last Click: July 31, 2006, 12:29 pm Referring URL: search.yahoo.com Keyword Query: accident lawyer =============================== IP ADDRESS: 81.52.163.3 =============================== Number Of Suspicious Clicks: 9 Time Of The First Click: July 31, 2006, 12:03 pm Time Of The Last Click: July 31, 2006, 12:03 pm Referring URL: onlyaccidentlawyers.com Keyword Query: accident lawyer =============================== IP ADDRESS: 200.109.1.94 =============================== Number Of Suspicious Clicks: 7 Time Of The First Click: July 31, 2006, 11:58 am Time Of The Last Click: July 31, 2006, 11:58 am Referring URL: onlyaccidentlawyers.com Keyword Query: accident lawyer =============================== IP ADDRESS: 200.56.178.185 =============================== Number Of Suspicious Clicks: 7 Time Of The First Click: July 31, 2006, 11:53 am Time Of The Last Click: July 31, 2006, 11:53 am Referring URL: oemji.com Keyword Query: accident lawyer =============================== IP ADDRESS: 194.105.1.213 =============================== Number Of Suspicious Clicks: 16 Time Of The First Click: July 28, 2006, 4:23 am Time Of The Last Click: July 31, 2006, 3:04 am Referring URL: accidentemoto.com Keyword Query: accident lawyer =============================== IP ADDRESS: 64.136.26.225 =============================== Number Of Suspicious Clicks: 36 Time Of The First Click: May 19, 2006, 11:18 pm Time Of The Last Click: July 31, 2006, 12:06 am Referring URL: search.juno.com Keyword Query: wrongful death attorney =============================== IP ADDRESS: 208.16.75.46 =============================== Number Of Suspicious Clicks: 10 Time Of The First Click: July 30, 2006, 1:34 pm Time Of The Last Click: July 30, 2006, 1:34 pm Referring URL: dmv.org Keyword Query: personal injury attorney california 2 of 12 1/8/2008 3:41 PM Re: Case #100312807 =============================== IP ADDRESS: 84.255.251.186 =============================== Number Of Suspicious Clicks: 10 Time Of The First Click: July 30, 2006, 5:31 am Time Of The Last Click: July 30, 2006, 1:00 pm Referring URL: onlyaccidentlawyers.com Keyword Query: accident lawyer =============================== IP ADDRESS: 201.121.58.154 =============================== Number Of Suspicious Clicks: 7 Time Of The First Click: July 29, 2006, 11:04 am Time Of The Last Click: July 29, 2006, 11:04 am Referring URL: N/A Keyword Query: accident lawyer =============================== IP ADDRESS: 201.58.160.196 =============================== Number Of Suspicious Clicks: 7 Time Of The First Click: July 29, 2006, 10:32 am Time Of The Last Click: July 29, 2006, 10:32 am Referring URL: N/A Keyword Query: accident lawyer =============================== IP ADDRESS: 69.231.95.60 =============================== Number Of Suspicious Clicks: 7 Time Of The First Click: July 28, 2006, 1:58 am Time Of The Last Click: July 28, 2006, 1:58 am Referring URL: search.yahoo.com Keyword Query: accident lawyer =============================== IP ADDRESS: 70.241.78.105 =============================== Number Of Suspicious Clicks: 7 Time Of The First Click: July 27, 2006, 7:59 pm Time Of The Last Click: July 27, 2006, 7:59 pm Referring URL: search.yahoo.com Keyword Query: wrongful death attorney =============================== IP ADDRESS: 196.205.232.5 =============================== Number Of Suspicious Clicks: 13 Time Of The First Click: July 27, 2006, 11:47 am Time Of The Last Click: July 27, 2006, 11:49 am Referring URL: onlyaccidentlawyers.com Keyword Query: accident lawyer =============================== IP ADDRESS: 206.105.69.103 =============================== Number Of Suspicious Clicks: 7 Time Of The First Click: July 27, 2006, 9:30 am Time Of The Last Click: July 27, 2006, 9:30 am Referring URL: onlyaccidentlawyers.com 3 of 12 1/8/2008 3:41 PM
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