Leadership and Program Management

227 Pages·2014·3.51 MB·English

Program
Management
Leadership
Creating Successful Team Dynamics
Best Practices and Advances
in Program Management Series
Series Editor
Ginger Levin
PUBLISHED TITLES
Program Management Leadership: Creating Successful Team Dynamics
Mark C. Bojeun
Successful Program Management: Complexity Theory, Communication, and Leadership
Wanda Curlee and Robert Lee Gordon
From Projects to Programs: A Project Manager’s Journey
Samir Penkar
Sustainable Program Management
Gregory T. Haugan
Leading Virtual Project Teams: Adapting Leadership Theories
and Communications Techniques to 21st Century Organizations
Margaret R. Lee
Applying Guiding Principles of Effective Program Delivery
Kerry R. Wills
Construction Program Management
Joseph Delaney
Implementing Program Management: Templates and Forms Aligned with the Standard
for Program Management, Third Edition (2013) and Other Best Practices
Ginger Levin and Allen R. Green
Program Management: A Life Cycle Approach
Ginger Levin
Program Management Leadership: Creating Successful Team Dynamics
Mark C. Bojeun
The Essential Program Management Office
Gary Hamilton
Project Management in Extreme Situations: Lessons from Polar Expeditions,
Miltary and Rescue Operations. and Wilderness Explorations
Monique Aubry and Pascal Lievre
Program Management for Business: Aligning and Integrating Strategy,
Process, Technology, People and Measurement
Satish P Subramanian
Program
Management
Leadership
Creating Successful Team Dynamics
Mark C. Bojeun, Ph.D.
CRC Press
Taylor & Francis Group
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Version Date: 20131104
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Leadership must be based on goodwill. Goodwill does not mean posturing
and, least of all, pandering to the mob. It means obvious and wholehearted
commitment to helping followers. We are tired of leaders we fear, tired of
leaders we love, and tired of leaders who let us take liberties with them.
What we need for leaders are men of the heart who are so helpful that they,
in effect, do away with the need of their jobs. But leaders like that are never
out of a job, never out of followers. Strange as it sounds, great leaders gain
authority by giving it away.
—Admiral James B. Stockdale

Contents
Preface ....................................................................................................xi
About the Author. .................................................................................xv
Chapter 1 Introduction .......................................................................1
Summary of Book ........................................................................4
Key Benefits of THis Book .........................................................11
SeCtion i Leadership and Program Management
Chapter 2 Leadership Study ..............................................................15
Chapter 3 Developing and Achieving a Common Vision ...............19
Chapter 4 The History of Project and Program Management .......27
Project Management History ...................................................27
Program Management History ...............................................33
PMI Definition of a Program ..............................................33
Overview of Program Management .......................................35
Strategy Alignment ..............................................................36
Program Benefit Management ............................................37
Program Stakeholder Engagement .....................................38
Program Governance ...........................................................41
Program Life Cycle Management ......................................43
Chapter 5 Distinction between Portfolio, Program, and
Project Management ........................................................45
Program Success Factors ..........................................................47
Case Study: Command and Control ......................................48
Discussion Questions ...........................................................49
Summary................................................................................49
vii
viii • Contents
SeCtion ii Leadership
Chapter 6 Introduction to Leadership .............................................53
Leadership versus Management ..............................................55
Chapter 7 External Factors Affecting Leadership ...........................65
Stakeholder Community ..........................................................65
Organizational Culture and Processes ...................................67
Internal/External Auditing ................................................68
Legal/Regulatory Changes .................................................68
Executive Leadership ...........................................................69
Geographically Diverse Teams ...........................................70
Chapter 8 Individual Motivation ......................................................71
Chapter 9 Leadership Theories .........................................................81
Leadership Styles and Traits ....................................................83
Transactional Leadership ....................................................83
Transformational Leadership..............................................87
Light and Dark Leadership ..................................................93
Command and Control ......................................................99
Situational Leadership .......................................................101
Trait THeories ...........................................................................111
Values Ethics and Beliefs ........................................................114
Chapter 10 Leadership in Program Management ...........................119
Case Study ...............................................................................120
Case Study Quiz.......................................................................121
Discussion Questions ..............................................................121
SeCtion iii Leadership and teams
Chapter 11 Building Teams. ..............................................................125
Chapter 12 Team Dynamics. .............................................................133
Contents • ix
Chapter 13 High-Performing Teams (HPTs) ...................................141
Definition of a High-Performing Team ...............................141
HPT Success Factors ...............................................................150
Shared Purpose and Direction .........................................150
Motivating Goals ................................................................150
Commitment to Individual and Team Roles ..................151
Multidirectional Communication ....................................151
Authority to Decide or Act ...............................................154
Reliance on Diverse Talents ..............................................155
Mutual Support and Trust .................................................156
Characteristics of a High-Performing Team .......................156
Setting Goals THat Inspire High Team Performance .........160
Goal-Setting THeory ...........................................................161
Performance Orientation ...................................................162
Chapter 14 Improve Team Motivation, Morale, and Productivity 165
Chapter 15 Conflict Resolution ........................................................169
Five Approaches to Conflict Management ..........................173
Chapter 16 Case Study in Leading Teams. .......................................177
Case Study Questions .............................................................177
Discussion Questions ..............................................................178
SeCtion iV Formal Leadership Processes
Chapter 17 Formal Processes ............................................................181
Program Management as a Function of Productivity ........181
Driving Project Management through Better Program
Management .............................................................................184
Distinctions between Program and Project
Management ........................................................................185
Governance as Support for Program Management and
Not as a Baton ..........................................................................186
Case Study ................................................................................187