ebook img

Encyclopedia of Leadership PDF

510 Pages·2007·4.73 MB·English
by  
Save to my drive
Quick download
Download
Most books are stored in the elastic cloud where traffic is expensive. For this reason, we have a limit on daily download.

Preview Encyclopedia of Leadership

T E HE NCYCLOPEDIA L OF EADERSHIP A P G P RACTICAL UIDE TO OPULAR L T T EADERSHIP HEORIES AND ECHNIQUES Murray Hiebert Bruce Klatt McGraw-Hill New York San Francisco Washington, D.C. Auckland Bogotá Caracas Lisbon London Madrid Mexico City Milan Montreal New Delhi San Juan Singapore Sydney Tokyo Toronto Copyright © 2001 by McGraw-Hill. All rights reserved. Printed in the United States of America. Except as permitted under the United States Copyright Act of 1976, no part of this publication may be reproduced or distributed in any form or by any means, or stored in a database or retrieval system, without the prior written permission of the publisher. 1 2 3 4 5 6 7 8 9 0 DOC/DOC 0 9 8 7 6 5 4 3 2 1 0 ISBN 0-07-136308-4 It was typeset in Stone Serif by Inkwell Publishing Services. Printed and bound by R.R. Donnelley and Sons Company. Important Guidelines for Photocopying or Downloading Pages from This Publication Permission is granted free of charge to photocopy the “handout” pages of this book or to download and customize the handouts from www.books.mcgraw-hill.com/training/download for use with group participants, trainees or clients. Only the original purchaser of this book may photocopy or download these handouts. Except as expressly provided above, no part of this book may be reproduced, included in a manual or publication, distributed in any form or by any means, or stored in a database or retrieval system, without the prior written permission of the publisher. See www.mhhe.com/info/permission.mhtml for guidelines for requesting permission, or contact The McGraw-Hill Companies Permissions Department, 9th Floor, 2 Penn Plaza New York, NY 10121-2298, U.S.A. Telephone: 212-904-2574; Fax: 212-512-6285 How to Contact the Publisher To order multiple copies of this book at a discount, please contact the McGraw-Hill Special Sales Department at 800-842-3075, or 212-904-5427 (2 Penn Plaza, New York, NY 10121-2298). To ask a question about the book, contact the author, or report a mistake in the text, please write to Richard Narramore, Senior Editor, at [email protected]. This book is printed on recycled, acid-free paper containing a minimum of 50% recycled, de-inked fiber. To our parents: Edie and Hank Klatt Helen and the late Paul Hiebert C B ONTENTS IN RIEF How to Use and Benefit from this Book xxiii Leadership Tool Finder: Here’s My Problem, What Tool Do I Need? xxvi Tool Finder: A Map of Leadership Gurus to Tools xxviii Acknowledgments xxxi S 1: F C ECTION OUNDATIONAL ONCEPTS ➠ 1.1 Leadership in the Twenty-First Century 2 ➠ 1.2 Contrasting Management and Leadership 5 ➠ 1.3 How Effective Leaders Act: An Overview 8 ➠ 1.4 Principles to Guide Your Use of Leadership Techniques 11 ➠ 1.5 The Basic Habits and Practices of Successful Leaders 15 ➠ 1.6 Leadership: The Boards of Play 18 ➠ 1.7 The Leadership Results Equation 21 ➠ 1.8 Recursive Leadership: The Logic of Leadership 25 ➠ 1.9 Paradigms: Understanding the Thinking behind Your Thinking 29 ➠ 1.10 The GAS Model: Designing Practical Organizational Processes 33 ➠ 1.11 Integrity: Gut-Level Ethics 36 S 2: T B -P T ECTION OOLS FOR IG ICTURE HINKING ➠ 2.1 Introduction to Systems Thinking for Leaders 40 ➠ 2.2 The 7S Model: Aligning for Success 45 ➠ 2.3 Directional Statements: Three Levels of Clarity 48 ➠ 2.4 Visioning and Vision Statements 51 v ➠ 2.5 Values and Leadership 55 ➠ 2.6 Clarifying Purpose: Harnessing People Power in Organizations 59 ➠ 2.7 Writing Clear Goal Statements 62 ➠ 2.8 Measuring Success: The Balanced Scorecard 65 S 3: T S T ECTION OOLS FOR TRATEGIC HINKING ➠ 3.1 The Leader As Strategist 69 ➠ 3.2 The Sigmoid Curve: Anticipating and Preparing for Change Despite Current Success 73 ➠ 3.3 SWOT: Strengths, Weaknesses, Opportunities, and Threats 76 ➠ 3.4 The Fundamentals of Business-Unit Strategy 79 ➠ 3.5 Strategic Resourcing: Defining High-Value Work for Service Groups 82 ➠ 3.6 Strategic Relationships: Analyzing Your Client Base 86 ➠ 3.7 RAIR Logic: Aligning Customers, Strategy, Culture, and Leadership 89 ➠ 3.8 Partnering for Success: Joint Ventures and Strategic Alliances 92 ➠ 3.9 Marketing a Professional Service Group 96 S 4: T D P P O ECTION OOLS FOR ESIGNING RODUCTIVE ROCESSES AND RGANIZATIONS ➠ 4.1 Designing Productive Organizations 101 ➠ 4.2 Hierarchy: Leadership Levels in an Organization 105 ➠ 4.3 Business Process Reengineering 108 ➠ 4.4 Employee Involvement: A Range of Possibilities 112 ➠ 4.5 Organizational Culture: Sail or Anchor? 117 ➠ 4.6 Open-Book Leadership: Developing Entrepreneurial Thinking 121 ➠ 4.7 Job Satisfaction: Involving Workgroups in Designing Jobs 126 ➠ 4.8 Revitalizing the Board of Directors in a Nonprofit Organization 129 ➠ 4.9 Using Professional Expertise: A Modern Leadership Skill 132 ➠ 4.10 Surveying Employees: Leading the Survey Process 135 S 5: T L C ECTION OOLS FOR EADING HANGE ➠ 5.1 Leading Change: A Change Equation 140 ➠ 5.2 Leading Major Change in Your Organization 142 ➠ 5.3 Assessing Readiness for Change 145 ➠ 5.4 Leading Change: Small Wins or Breakthroughs? 147 vi C B ONTENTSIN RIEF ➠ 5.5 Change Window: A Balanced Approach to Winning Support for Change 150 ➠ 5.6 Aligning Systems: Building Systems Compatibility into Change Plans 153 ➠ 5.7 Stakeholder Groups: Understanding and Mapping Stakeholder Systems 156 ➠ 5.8 Human Transitions: Helping People Work through Major Change 160 ➠ 5.9 Surfacing and Dealing with Resistance 163 ➠ 5.10 Appreciative Inquiry: Building Change on Success 166 S 6: T C T I ECTION OOLS FOR RITICAL HINKING AND NNOVATION ➠ 6.1 The BS Detector Kit: Recognizing Errors of Logic 170 ➠ 6.2 Assumption Analysis: Testing Decisions by Examining Their Underlying Biases 173 ➠ 6.3 Sorting Out Complex Situations 176 ➠ 6.4 Dealing Verbally with Complexity 179 ➠ 6.5 Force-Field Analysis: Organizing and Understanding Complexity 183 ➠ 6.6 Optimizing Your Thinking—A Hat 6-Pack 186 ➠ 6.7 Creativity and Innovation: The Leader’s Role 189 ➠ 6.8 Mind Mapping: A Breakthrough Tool 193 ➠ 6.9 Brainstorming: Generating Ideas Quickly 196 S 7: T P S , D M , Q ECTION OOLS FOR ROBLEM OLVING ECISION AKING AND UALITY ➠ 7.1 Reframing: Working the Real Problem 200 ➠ 7.2 A General Problem-Solving Model for Leaders 204 ➠ 7.3 Problem Solving: A Systematic Approach to Finding Cause 207 ➠ 7.4 Polarities: Dealing with Intractable Problems 212 ➠ 7.5 Decision Making: Making Decisions Logical and Defensible 215 ➠ 7.6 Potential Problem Analysis: Dealing with Risk to a Plan 219 ➠ 7.7 Total Quality Leadership Overview 223 ➠ 7.8 Affinity Diagrams: Organizing Mountains of Data 227 S 8: T C ECTION OOLS FOR OMMUNICATION ➠ 8.1 Powerful Leadership Conversations 232 ➠ 8.2 Direct Leader-to-Employee Communication Still Works Best 236 ➠ 8.3 The Leader’s Role in Organizational Communication 239 vii C B ONTENTSIN RIEF ➠ 8.4 Levels of Communicating: Debate, Dialogue, and Discussion 242 ➠ 8.5 Metacommunicating: Talking about Talking 245 ➠ 8.6 Communication 101: Dealing Effectively with Feelings at Work 248 ➠ 8.7 Actively Listening for Content, Feeling, and Meaning 251 ➠ 8.8 Listening Techniques: Tactics to Improve Your Listening 254 ➠ 8.9 Cross-Cultural Communication 257 ➠ 8.10 Media Relations for Leaders 260 S 9: T L I O ECTION OOLS FOR EADING AND NFLUENCING THERS ➠ 9.1 Leadership Versatility: Matching Your Role to the Situation 264 ➠ 9.2 Matching Your Leadership Style to the Situation 267 ➠ 9.3 Leadership Strategies for Delegating Work 271 ➠ 9.4 Increasing Your Impact: Understanding Control, Influence, and Interest 274 ➠ 9.5 Principled Negotiation: Creating Long-Term, Win–Win Agreements 277 ➠ 9.6 Making Great Presentations 281 ➠ 9.7 Selling Wheel: Getting Your Recommendations Accepted 284 ➠ 9.8 Selling Large Projects: A Much-Valued Leadership Skill 287 ➠ 9.9 Power: A Fundamental Element of Leadership Success 291 ➠ 9.10 Support Networks: The Secret of All Successful Leaders 294 S 10: T L T G ECTION OOLS FOR EADING EAMS AND ROUPS ➠ 10.1 High-Performing Teams: Organizing to Achieve Results 298 ➠ 10.2 Improving Team IQ 301 ➠ 10.3 Team Competencies: Thinking, Relating, and Acting 305 ➠ 10.4 Inclusion, Control, and Affection: Developing Commitment and Teamwork 308 ➠ 10.5 Dealing with Disturbances in Workgroups and Teams 311 ➠ 10.6 Assessing Your Group Leadership Skills 314 ➠ 10.7 Getting Participation 317 ➠ 10.8 Ground Rules: Helping Groups to Achieve Business Results 320 ➠ 10.9 Making Information Visible 323 ➠ 10.10 Closure: Helping Groups Make Decisions and Plans Efficiently 326 ➠ 10.11 Priority Setting in a Workgroup or Team 329 ➠ 10.12 RASCI: A Planning Tool for Workgroups and Teams 332 viii C B ONTENTSIN RIEF S 11: T L M ECTION OOLS FOR EADING EETINGS ➠ 11.1 Process Cycle: Planning Effective Meetings and Events 336 ➠ 11.2 Meetings: Purpose and Function in Workgroups and Teams 339 ➠ 11.3 Meeting Checklist: From Planning to Follow-Up 342 ➠ 11.4 Meeting Roles 347 ➠ 11.5 The Chairperson’s Role: Duties and Accountabilities 350 ➠ 11.6 The Meeting Agenda: Why, What, and How 353 ➠ 11.7 The Chairperson’s Opening Remarks 356 ➠ 11.8 The Meeting Minutes: Why, What, and How 359 S 12: T L R ECTION OOLS FOR EADING ELATIONSHIPS ➠ 12.1 The Relationship Bank: Maintaining Working Relationships 363 ➠ 12.2 Building Trust into Working Relationships 366 ➠ 12.3 Triangulation: The Surest Way to Damage a Relationship 369 ➠ 12.4 Giving and Receiving Feedback: The Dos and Don’ts 372 ➠ 12.5 Preparing Yourself to Give Negative Feedback 375 ➠ 12.6 The 5Cs: Escalating Confrontation Judiciously 378 ➠ 12.7 Conflict: Five Levels for Dealing with Conflict 381 ➠ 12.8 Dealing with Difficult People: A Timeless Leadership Challenge 384 ➠ 12.9 The Essentials of Customer Service 387 S 13: T L P ECTION OOLS FOR EADING ERFORMANCE ➠ 13.1 Coaching and Supporting the Success of Others 391 ➠ 13.2 Coaching High-Performers: An Overlooked Element of Success 395 ➠ 13.3 Accountability Agreements: Defining Accountability within Organizations 399 ➠ 13.4 Management by Objectives 402 ➠ 13.5 Urgency and Importance: The Essential Elements of Managing Your Time 406 ➠ 13.6 Attribution Theory: Assessing Performance and Behavior 409 ➠ 13.7 Documenting Employee Performance and Behavior 412 ➠ 13.8 Job Competencies: Measuring and Predicting Performance 415 ix C B ONTENTSIN RIEF ➠ 13.9 Human Capital: Truly the Most Valuable Asset 418 ➠ 13.10 The Four Stages® Model: Understanding Career Strategies 421 ➠ 13.11 Professional Leadership: Delivering Expertise 424 S 14: T L ECTION OOLS FOR EARNING ➠ 14.1 Scarcity and Abundance: The Importance of Attitude 428 ➠ 14.2 Single-Loop and Double-Loop Learning: When to Stay the Course and When to Reevaluate 431 ➠ 14.3 Needs Analysis: Measuring Return on Training Investments 434 ➠ 14.4 Adult Learning: Principles for Helping Adults Learn 438 ➠ 14.5 Teaching a Job: An Essential Skill for Frontline Leaders 441 ➠ 14.6 Leaders and Learning Styles 444 ➠ 14.7 Personal Preferences: Capitalizing on Individual Differences 447 S 15: T T C Y ECTION OOLS FOR AKING ARE OF OURSELF ➠ 15.1 Balance: Take Care of Yourself! 451 ➠ 15.2 LEQ: The Leadership Emotional Quotient 455 ➠ 15.3 The JoHari Window: What You Don’t Know Can Hurt You 459 ➠ 15.4 Understanding Our Assumptions and Biases 462 ➠ 15.5 Habits: The Good and Bad News That Leaders Need to Know 467 ➠ 15.6 Managing Your Defensive Reactions 470 ➠ 15.7 Managing the Stress Associated with Being a Leader 472 Index 476 x C B ONTENTSIN RIEF

See more

The list of books you might like

Most books are stored in the elastic cloud where traffic is expensive. For this reason, we have a limit on daily download.