7648 YourSuccessfulRealEstateCareer5 8/7/06 3:01 PM Page i Praise for Your Successful Real Estate Career: “At last, there is a quality book I can confidently recommend to people considering careers in real estate.” —Robert J. Bruss, syndicated real estate columnist “Your Successful Real Estate Career is as good a take on our business as I’ve ever seen...inspiring, clever, and factual, with a good sense of humor. I’ve got it at the top of my recommendation list. That’s a great compliment, since I’ve been in this business over 30 years.” —Ed Willer, Realtor, York Simpson Underwood Realtors; Past President, Raleigh, N.C., Regional Association of Realtors; Realtor of the Year, Raleigh, N.C., Regional Association of Realtors “This book should be required reading for anyone in the pre-license course.” —John Reilly, DREI, attorney, author, educator “Written by the master. If real estate is your career, this is your book.” —Oliver Frascona, attorney, author, educator, Boulder, Colorado “Doctor Ken’s comprehensive guide for newcomers and refresher course for old pros should be on every real estate bookshelf in the Free World. It will always be on mine.” —Joe Klock, real estate author; former Dean, Coldwell Banker University This page intentionally left blank 7648 YourSuccessfulRealEstateCareer5 8/7/06 3:01 PM Page iii YOUR SUCCESSFUL REAL ESTATE CAREER Fifth Edition Kenneth W. Edwards American Management Association New York • Atlanta • Brussels • Chicago • Mexico City San Francisco • Shanghai • Tokyo • Toronto • Washington, D.C. 7648 YourSuccessfulRealEstateCareer5 8/7/06 3:01 PM Page iv Special discounts on bulk quantities of AMACOM books are available to corporations, professional associations, and other organizations. For details, contact Special Sales Department, AMACOM, a division of American Management Association, 1601 Broadway, New York, NY 10019. Tel.: 212-903-8316. Fax: 212-903-8083. E-mail: [email protected] Web site: www.amacombooks.org/go/specialsales To view all AMACOM titles go to: www.amacombooks.org REALTOR®is a registered collective membership mark that identifies a real estate profes- sional who is a member of the National Association of REALTORS®and subscribes to its strict Code of Ethics. AMACOM uses these names throughout this book in initial capital letters or ALLCAPITALletters for editorial purposes only, with no intention of trademark violation. This publication is designed to provide accurate and authoritative information in regard to the subject matter covered. It is sold with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional service. If legal advice or other expert assistance is required, the services of a competent professional person should be sought. Library of Congress Cataloging-in-Publication Data Edwards, Kenneth W. 3 Your successful real estate career / Kenneth W. Edwards. — 5th ed. p. cm. Includes bibliographical references and index. ISBN-10: 0-8144-7319-9 ISBN-13: 978-0-8144-7319-1 1. Real estate business—Vocational guidance—United States. 2. Real estate agents— United States. I. Title. HD1375.E33 2007 333.33023'73—dc22 2006019309 © 2007 Kenneth W. Edwards All rights reserved. Printed in the United States of America. This publication may not be reproduced, stored in a retrieval system, or transmitted in whole or in part, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of AMACOM, a division of American Management Association, 1601 Broadway, New York, NY 10019. Printing number 10 9 8 7 6 5 4 3 2 1 7648 YourSuccessfulRealEstateCareer5 8/7/06 3:01 PM Page v Contents Preface to the Fifth Edition vii Acknowledgments xv 1. Is Real Estate for You? 1 It’s a Great Life...If It’s the Life For Which You’re Suited 2. Getting Your License 13 Fun or Folly: Your Choice 3. Choosing a Company 22 For Better or Worse, for Richer or Poorer... 4. Getting Started on the Job 35 Getting Organized and Beating the Drums 5. In the Beginning There Was...Agency 52 The Real Estate Profession’s Identity Crises 6. Real Estate and the Technology Revolution 61 7. Listing Residential Property 70 Finding the Sellers and Moving the Merchandise 8. Selling Residential Property 88 Finding the Buyers, Listening to Them, and Satisfying Their Needs 9. Listing and Selling Specialized Properties 106 Custom-Built Homes, Investment Properties, Rural Properties, and More 7648 YourSuccessfulRealEstateCareer5 8/7/06 3:01 PM Page vi vi Contents 10. Avoiding Problems 114 Things to Watch Out For From Day One 11. Dealing With Difficult People and Difficult Situations 122 Challenges—Not Problems (Right) 12. Client Follow-Up and Referrals 133 Your Insurance Policy Against Lonely Days, Sleepless Nights, and a Penniless Old Age 13. Surviving 141 Strategies for Staying Solvent and Staying Sane 14. Where to From Here? 153 Long-Term Options for Your Career 15. The Roads Less Traveled 162 Other Real Estate Career Possibilities 16. Special Messages for Special People 175 From Fast Trackers to Retirees 17. Change Happens 190 The Real Estate Profession’s Brave New World 18. AFinal Encouraging Word 200 How to Succeed in Real Estate by Really Trying Appendix A 212 Survey Results Appendix B 214 State Real Estate Commissions Appendix C 218 Real Estate Resources Appendix D 227 Real Estate Pre Test Appendix E 238 Stefan Swanepoel Real Estate Trends Report Appendix F 242 Targeting Hispanics of Mexican Heritage to Expand Your Business Index 245 7648 YourSuccessfulRealEstateCareer5 8/7/06 3:01 PM Page vii Preface to the Fifth Edition Over the life span of this book, the real estate market has changed dramati- cally, and the only thing we can say for certain is that it will change dramati- cally in the future. My challenge has been to provide the guidance needed for the prospective real estate professional to best prepare to meet those chal- lenges. Here are some the new or updated features you will find in this edi- tion to help you accomplish that goal. ■ An emphasis on the importance of understanding that as a licensed real estate professional you will be an entrepreneur, not an employee. There’s a huge difference. ■ Guidance on how to transition from a newbie to a seasoned, highly successful agent, including picking and working with a compatible mentor. ■ Information to help you look down the road toward the time when you may wish to employ an on site personal assistant or a virtual assistant. ■ Introduction to a client prospecting plan labeled “Focused Fandango Farming”, designed to produce so much business you’ll be dancing all the way to the bank. ■ An overview of an ever expanding array of incredible educational op- portunities, including the National Association of Realtors Graduate Realtors Institute (GRI) and their technology based course which re- sults in the ePro professional designation. ■ Recommendations on how to market yourself to the Hispanic, Asian, African-American and military communities, since these have tradi- tionally been underserved demographics. ■ Specific directions on how to “find a niche and fill it”, since there are an incredible array of exciting, and potentially profitable market seg- ments. Farms, luxury homes, vacation properties, wineries and or- chards are just a few examples. 7648 YourSuccessfulRealEstateCareer5 8/7/06 3:01 PM Page viii viii Your Successful Real Estate Career Few things you can do to earn a living are as challenging and exciting as a career in real estate. It is an activity with widely diverse opportunities and exceptional income potential. There has been a continuing interest in it among people searching for meaningful and well-paying work and among educators who respond to those trends. Almost every community college in the country, for example, offers courses in real estate licensing, as do an in- creasing number of four-year colleges and universities. Several states sponsor real estate education and research centers. In every part of the United States, scores of private real estate schools present quality instruction both in the class room and through distance education programs. Each year thousands of individuals receive their licenses to sell real estate. Many who enter the field enjoy long, satisfying careers. Unfortunately, many others do not. Historically, the dropout rate has been extremely high, primarily because all too often people enter the field with an inaccurate or distorted perception of what the business is all about and what it takes to do well in it on a long-term basis. My primary goal in this book is to provide you with that information. WHO SHOULD READ THIS BOOK If you are considering real estate as an occupation, I have written this book for you. When I entered the profession a couple of decades ago I looked for a source of information that would give me a straightforward and reliable insight as to what the business was all about and what I would need to do to succeed in it. Most of what I encountered was basically recruiting information designed to reassure anyone who wished to become a real estate agent that they could succeed and make big money. That convinced me there was a need for a book of this nature. When I submitted my original manuscript to one publisher, the reply was: “Sorry, I doubt there’s a market for an honest book about selling real estate.” Fortunately, folks on the Editorial Staff of the Amer- ican Management Association (AMACOM Books) believed there was a mar- ket, reader response has been extremely positive, and we’re now in our fifth edition. If you have recently entered the field, the book should help get you headed in the right direction and ensure that you stay on track. If you have been in the profession for a while, it can provide a helpful “return to the ba- sics” review. It is a comprehensive, candid, and practical career guide that will assist you in deciding whether to enter the field and will help you to be successful if you do. It deals with the opportunities and obstacles you are likely to face, presented in the order you are likely to face them. I describe an effective method of conducting your business affairs that emphasizes profes- sionalism, hard work, long-term achievement, and personal satisfaction. 7648 YourSuccessfulRealEstateCareer5 8/7/06 3:01 PM Page ix Preface to the Fifth Edition ix The overwhelming majority of people who work in real estate concen- trate their efforts on listing and selling residential property, because that is where most of the opportunities for employment exist. Therefore, I have or- ganized this book to be of maximum assistance to people who are starting out as residential sales agents in general real estate brokerage companies. That will means that in all states and the District of Columbia, you will need to be licensed, which entails passing a written examination and formal course work. I provide detailed guidance on getting your license and starting your career, and I discuss extensively the opportunities available for specializing or broadening your career as you gain experience. One thing that makes real estate such an interesting field in which to work is the widely divergent backgrounds of those who enter the profession. Real estate is truly a melting pot of practitioners. You will encounter every- one from former plumbers to Ph.D.’s. At the outset, however, everyone needs reliable career information. If you have extensive previous business experi- ence, you may not require as much information as I present on some topics, but my aim is to be as thorough and helpful as possible and take nothing for granted. I had three specific groups in mind as I wrote this book. One is composed of those who are entering the general job market for the first time. I have tried to be particularly sensitive to the needs of these individuals. Although they represent a distinct minority of the total workforce in the profession, more and more new workers are choosing careers in real estate, resulting in the general upgrading of the profession and the expanding availability of quality licensing programs. The second group consists of women reentering the workforce after an absence, often one of an extended duration. For these individuals, real estate has traditionally been a very popular occupation. Licensing programs can be rigorous, but otherwise the field of real estate is comparatively easy to enter, offers true equality of opportunity, permits a flexible work schedule, and promises good income potential. In writing for women readers, I drew heav- ily on knowledge of my wife’s experience as a real estate professional and those of several of my female associates and former students. The final group for whom I wrote this book includes those who are in some other occupation and are now considering real estate as a career change or as a second career after retirement. Real estate was a second career for me, so I have a good understanding of the attraction it holds for people looking for a new field to enter. In Chapter 16, “Special Messages for Special People,” I offer specific sug- gestions to individuals from each of these groups to make their entry into real estate as smooth and productive as possible. While the book is written as a career guide for people considering real es- tate as a profession or for those already in it, I’ve received positive feedback
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