WRITE EVERYTHING RIGHT! Let the world’s highest-paid writers show you the secrets of making readers love your: e-mails, letters, memos, blog, reports, speeches, ads, press releases, articles, books, PowerPoint, website and yes, especially your résumé! Denny Hatch WRITE EVERYTHING RIGHT! Let the world’s highest-paid writers show you the secrets of making readers love your: e-mails, letters, memos, blog, reports, speeches, ads, press releases, articles, books, PowerPoint, website and yes, especially your résumé! Copyright © 2014 Denny Hatch Associates, Inc. ISBN: 1-931068-73-9 ALL RIGHTS RESERVED No parts of this work covered by the copyright hereon may be reproduced or used in any form or by any means — graphic, electronic or mechanical, including photocopying, recording, taping, Web distribution, or information storage and retrieval systems, or in any other manner — without the written permission of the publisher/author. This publication is designed to provide accurate and authoritative information in regard to the subject matter covered. It’s sold with the understanding that the publisher is not engaged in rendering legal, accounting or other professional services. If expert assistance is required, the services of a competent professional person should be sought. Direct Marketing IQ 1500 Spring Garden Street, 12th Floor Philadelphia, PA 19130 215-238-5300 Denny Hatch Associates, Inc. 310 Gaskill Street Philadelphia, PA 19147 215-627-9103 DennyHatch.com [email protected] To arrange bulk purchases of this book for educational purposes, please contact the publisher. Also by Denny (Denison) Hatch Nonfiction Million Dollar Mailings (1993), (2001) 2,239 Tested Secrets for Direct Marketing Success with Don Jackson (1998) Method Marketing: How to Make a Fortune by Getting Inside the Heads of Your Customers (1999) Jack Corbett, Mariner by A.S. Hatch, (2002), Edited by — and Afterword by — Denny Hatch PRICELINE.COM: A Layman’s Guide to Manipulating the Media (2003) The Secrets of Emotional, Hot-Button COPYWRITING (2010) Career-Changing Takeaways: Quotations, Rules, Aphorisms, Pithy Tips, Quips, Sage Advice, Secrets, Dictums and Truisms in 99 Categories of Marketing, Business and Life (2011) Fiction Cedarhurst Alley (1969), (2005) The Fingered City (1973) The Stork (1976) Coldcocked (2010, Kindle edition) Newsletter WHO’S MAILING WHAT! (1984-1994) Online Business Common Sense on the Target Marketing website Thanks, Bob … This book is dedicated to Bob Scott for a lifetime of sound advice and editorial excellence including the painstaking work on this manuscript. Contents Two Quickies Prologue 1. We Are All Authors — and We Are All Selling 2. Four Horrifying Roadblocks 3. Your Private Archive Can Make You Rich 4. Don’t Get Hung Up on QWERTY. Learn It! 5. Never Start With an Outline or a Title 6. Research Has Never Been Easier or Quicker 7. What You Own and What You Can Lose 8. The Perils of Plagiarism 9. Start Right or Suffer Writer’s Block 10. Conceptualizing and Using the USP 11. Takeaways: Don’t Leave Your Reader Without Them 12. Headlines, Titles and Teasers, Oh My! 13. Your All-Important Lede and Your First 10 Words 14. How to Keep Your Reader’s Eyes Moving: Part 1 15. How to Keep Your Reader’s Eyes Moving: Part 2 16. Why Johnny Can’t Read and the Evils of Sans Serif Type 17. In Search of the Best Online Reading Experience 18. Prose: Organize It and Write It Right 19. Words, Words, Words: All About ’em 20. Gunning for Readability 21. Masters of Obfuscation 22. Your Résumé and Chartres Cathedral 23. Your Résumé: “Can You Add Value?” 24. Your Résumé: Importance of the Envelope 25. Your Résumé and Francine’s Résumé 26. Your Résumé and the Almighty Cover Letter 27. The Raw Power of a Letter 28. The E-mail Conundrum — Receiving and Sending It 29. Public Relations, Publicity and Press Releases 30. The Secret of a PR Blitzkrieg Campaign 31. When You’re Asked for a Review 32. Don’t Hide Your Emotions 33. Books: It’s So Easy to Get Published These Days 34. Speeches: Write and Deliver Them With Power 35. Words and Phrases That Irritate People 36. The Art of Being a Superb Interviewer 37. Are Footnotes (or Endnotes) Necessary? Nah 38. Good Design: Why It Died and How to Resuscitate It 39. Danger! Safeguard Your Work! 40. Three of the Greatest Letters Ever Written Two Quickies A world renowned author once asked the Welsh master of best-selling thrillers, Ken Follett, if he thinks about the reader when writes. Follett said he thought about the reader all the time. “I never think of the reader,” the author said. “I always write for myself.” “That’s why you are a very great author,” Follett said. “And why I am a very rich author.” —From a Charles Osgood PBS Interview with Ken Follett ……………… “What do you do?” a guy at a cocktail party was asked. “I’m a brain surgeon,” was the reply. “What do you do?” “I’m a writer.” “Ah,” said the brain surgeon. “I’ve often thought when I retire I’d like to try some writing.” “And when I retire,” said the writer, “I plan try a little brain surgery.” —Old anecdote PROLOGUE Below is an e-mail I received from former Pennsylvania Governor Ed Rendell. Presumably it went to a list of Democratic voters — average folks. Statistically, half the people who received it could not understand it. Here is the governor’s e-mail in full: A really big deal Friday, Mar. 22, 2013 9:21 AM From: “Ed Rendell” [email protected] To: “Denny Hatch” [email protected] Denny— Right now, Republicans in our state are trying to diminish Pennsylvania’s importance in future presidential elections — meaning that the issues that are important to you and me will get less attention at the national level. They know they can’t win our state on the issues, so they’re resorting to under-handed tactics and undermining the influence of our voters. Their plan would change the way Pennsylvania allocates its Electoral College votes — splitting our votes between the winner and the loser, rather than the traditional winner-take-all approach we’ve used for centuries. It would end our historical role as a critical electoral state, and create a detour around Pennsylvania on the road to the White House. In short, it’s a bad idea that will hurt every Pennsylvanian, Democrat and Republican alike. And it’s up to us to do everything we can to stop it. Call Governor Tom Corbett’s office right now at (717) 787-2500 and politely let him know you oppose this plan because it’s neither fair nor the right thing for Pennsylvania. Here’s a sample script you can use: My name is (YOUR NAME) and I live in (CITY). I am calling today because I am opposed to changing the way Pennsylvania allocates its Electoral College votes. This plan will diminish Pennsylvania’s importance in future elections and its historical role as a key swing state where candidates spend time and money focusing on issues that are important to Pennsylvanians. I urge you to publicly oppose Senate Bill 538. After your call, let us know how it went. Look, it doesn’t take a genius to figure out why Republicans are trying to pull this trick in Pennsylvania: They haven’t carried our state in a presidential election since 1988. They haven’t been able to beat us, so now they’re trying to rig the game. This isn’t the first time we’ve seen Pennsylvania Republicans try to rig the election in their favor.