Workplace Learning & Development: Delivering Competitive Advantage for Your Organization

192 Pages·2007·1.14 MB·English

by  Jackie Clifford

Workplace Learn & Dev HP 13/10/06 5:44 pm Page 1
WORKPLACE
LEARNING
&
DEVELOPMENT
I would like to dedicate this book to the memory of my uncle, Neil
Clive Tilbury. Thank you to my loving and supportive parents, Claire
and Peter, and of course my ever-patient husband, Majid.
Jackie
This book is dedicated to my father, George Thorpe 1924–2005.
And also to his grandchildren, Daniel and Emily.
Sara
Workplace Learn & Dev TP 13/10/06 5:45 pm Page 1
WORKPLACE
LEARNING
&
DEVELOPMENT
Delivering Competitive Advantage
for Your Organization
Jackie Clifford
& Sara Thorpe
London and Philadelphia
Publisher’s note
Every possible effort has been made to ensure that the information contained in this book
is accurate at the time of going to press, and the publishers and authors cannot accept
responsibility for any errors or omissions, however caused. No responsibility for loss or
damage occasioned to any person acting, or refraining from action, as a result of the material
in this publication can be accepted by the editor, the publisher or any of the authors.
First published in Great Britain and the United States in 2007 by Kogan Page Limited
Apart from any fair dealing for the purposes of research or private study, or criticism or
review, as permitted under the Copyright, Designs and Patents Act 1988, this publication
may only be reproduced, stored or transmitted, in any form or by any means, with the
prior permission in writing of the publishers, or in the case of reprographic reproduction
in accordance with the terms and licences issued by the CLA. Enquiries concerning
reproduction outside these terms should be sent to the publishers at the undermentioned
addresses:

120 Pentonville Road 525 South 4th Street, #241
London N1 9JN Philadelphia PA 19147
United Kingdom USA
www.kogan-page.co.uk
© Jackie Clifford and Sara Thorpe, 2007
The right of Jackie Clifford and Sara Thorpe to be identified as the authors of this work has
been asserted by them in accordance with the Copyright, Designs and Patents Act 1988.
ISBN-10 0 7494 4633 1
ISBN-13 978 0 7494 4633 8
British Library Cataloguing-in-Publication Data
A CIP record for this book is available from the British Library.
Library of Congress Cataloging-in-Publication Data
Clifford, Jackie
Workplace learning and development : delivering competitive advantage for your
organization / Jackie Clifford and Sara Thorpe.
p. cm.
Includes bibliographical references and index.
ISBN-13: 978-0-7494-4633-8
ISBN-10: 0-7494-4633-1
1. Organizational learning. 2. Adult learning. 3. Blended learning. 4. Organizational
change. I. Thorpe, Sara. II. Title.
HD58.82.C55 2007
658.3'124–dc22
2006033745
Typeset by JS Typesetting Ltd, Porthcawl, Mid Glamorgan
Printed and bound in India by Replika Press Pvt Ltd
Contents
Acknowledgements ix
Introduction 1
1 Setting the Scene: Learning and Development in
Context 5
The move from training and development to learning and
development 5
Vocabulary and terminology – what do we mean? 7
2 Analysing Development Needs 11
Identifying the impact of changes 12
Clarifying standards 12
Assessing the current position 13
3 An Introduction to Adult Learning 19
Knowledge, skills and attitudes – Bloom’s taxonomy 19
Kolb’s experiential learning cycle 20
Honey and Mumford’s learning styles 21
Sensory learning preferences 22
Theory of competence 23
Motivating adults to learn 26
Organizational learning 27

4 Learning and Development Methods 29
Action learning 29
Apprenticeships 33
vi  Contents
Coaching 36
Delegation 39
Discussion boards and groups 43
Distance learning 45
Drama-based learning 48
E-learning 52
Executive coaching 58
Mentoring 60
Networking 63
On-the-job training 67
Outdoor education/learning 70
Professional membership 74
Professional supervision 77
Projects 79
Qualifications 82
Case study: NVQ level 4 in management of learning and
development provision 89
Reflective practice 92
Secondments 96
Self-study 99
Shadowing 102
Temporary promotion 105
Trade exhibitions 107
Training courses 109
Organizational learning methods 116
5 Selecting the Right Methods 119
Checklist for selecting development methods 119
Girlguiding UK – competency-based learning
development case study 129
6 Development Plans: Theory into Practice 133
Development plans 133
Case study 1: Absence management skills at Three Valleys
Water Ltd 137
Case study 2: Meeting the development needs of a small
business 140
Case study 3: Multi-skilling call centre agents 142
Case study 4: Using NVQs as a team development tool 144
Case study 5: Two approaches to the development of time
management skills 147
Contents  vii
Case study 6: Personal development to improve
leadership skills 151
Case study 7: Manager as researcher 153
7 Assessing the Impact 157
Why assess the impact? 157
How can the impact be assessed? 158
Added value and unintended outcomes 163
8 Putting Your Learning into Practice 167
References and Further Reading 169
Index 175
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viii
Acknowledgements
We thank all the people who have supported and encouraged us during
the writing of this book and particularly those who have contributed case
studies and information.
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