Workplace Emotions: Emotional Intelligence in Bahraini Management

133 Pages·2011·0.59 MB·English

by  Suhaila Alhashemi, Richard Tzudiker

Workplace Emotions

Workplace Emotions:
Emotional Intelligence
in Bahraini Management
By
Suhaila AlHashemi and Richard Tzudiker
Workplace Emotions: Emotional Intelligence in Bahraini Management,
by Suhaila AlHashemi and Richard Tzudiker
This book first published 2011
Cambridge Scholars Publishing
12 Back Chapman Street, Newcastle upon Tyne, NE6 2XX, UK
British Library Cataloguing in Publication Data
A catalogue record for this book is available from the British Library
Copyright © 2011 by Suhaila AlHashemi and Richard Tzudiker
All rights for this book reserved. No part of this book may be reproduced, stored in a retrieval system,
or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording or
otherwise, without the prior permission of the copyright owner.
ISBN (10): 1-4438-3336-3, ISBN (13): 978-1-4438-3336-3
To my father, who is the source of my inspiration,
my mother, who was always there for me,
to my children for being so patient,
and to my friends for their support.
—Suhaila AlHashemi

TABLE OF CONTENTS
Foreword....................................................................................................ix
Suhaila AlHashemi and Richard Tzudiker
Acknowledgements....................................................................................xi
Chapter One.................................................................................................1
Sultan’s Challenge
Chapter Two..............................................................................................11
GARMCO
Chapter Three............................................................................................19
Conflict
Chapter Four..............................................................................................25
Dr. Maryam
Chapter Five..............................................................................................33
The Surveys
Chapter Six................................................................................................41
EI and EQ
Chapter Seven............................................................................................51
Leadership
Chapter Eight.............................................................................................65
The Bahrain Study
Chapter Nine..............................................................................................89
The Plant Trial
Chapter Ten.............................................................................................103
Success
viii Table of Contents
Chapter Eleven........................................................................................107
Onward
Bibliography............................................................................................111
FOREWORD
Suhaila AlHashemi
The concepts of leadership and emotional intelligence (EI) are
recognised to be vital elements in organisations today. These concepts
include vision creation, goals accomplishments, ambition, self-awareness,
character and skills in tuning into others’ emotions, through the ability to
establish relationships and bonds. The literature provides an insight into
the topic but it focuses on research conducted in the West and particularly
in the United States. Little material is available on EI and leadership in
the Gulf area. This thesis examines the relationship between these two
concepts within the context of national and organisational culture in
Bahrain.
The research covered five major organisations in Bahrain:
petrochemicals, petroleum, telecommunications, shipbuilding and repair,
and banking. It examined the relationship between six leadership styles
(Coercive, Authoritative, Affiliation, Democratic, Pacesetting and
Coaching), and components of emotional intelligence (self-awareness,
self-management, social awareness and social skills) identified by
Goleman (2000). The research adopted a deductive approach using a
combination of questionnaires (Emotional Competency Inventory and
Managerial Style Inventory) and interviews with 103 executives and
managers. The research found a relationship between the six leadership
styles and emotional intelligence. The six leadership styles were used by
the executives who showed moderate levels of emotional intelligence.
National and corporate culture influenced the relationship between
leadership styles and emotional intelligence. The standardised tests used
need to be adjusted to suit the culture in Bahrain. The findings of this
research therefore add a new dimension (namely, national and corporate
culture in the Gulf Region) to the concept of emotional intelligence.
Richard Tzudiker
Workplace Emotions is based on a study by Dr. Suhaila Ebrahim
AlHashemi of the University of Bahrain,which explored the influences of
culture and emotional intelligence on leadership styles in Bahrain. Her