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Work in the 21st Century: An Introduction to Industrial and Organizational Psychology PDF

718 Pages·2012·16.98 MB·english
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WORK IN THE 21ST CENTURY AN INTRODUCTION TO INDUSTRIAL AND ORGANIZAAATIONAL PSYCHOLOGY FOURTH EDITION FRANK J. LANDY Late Professor Emeritus, Penn State University JEFFREY M. CONTE San Diego State University This page is intentionally left blank A Sampling of Websites SOCIETY FOR INDUSTRIAL AND ORGANIZATIONAL PSYCHOLOGY (SIOP): Website for SIOP, Division 14 of the American Psychological Association. Related to I-O Psychology http://www.siop.org/ and the Workplace SOCIETY FOR HUMAN RESOURCE MANAGEMENT (SHRM): SHRM is the world’s largest association devoted to human resource management. http://www.shrm.org O*NET: OCCUPATIONAL INFORMATION NETWORK: The O*NET database includes information on knowledge, skills, abilities, work activities, and interests associated with many different occupations. http://online.onetcenter.org/ EMPLOYMENT STATISTICS HOMEPAGE: Website that provides material on performance appraisal and 360 feedback. http://www.hr-software.net/EmploymentStatistics HUMAN-RESOURCES GUIDE: Website that provides a great deal of information on selection, interviewing, and other staffing techniques. http://www.hr-guide.com/ EQUAL EMPLOYMENT OPPORTUNITY COMMISSION: Website that provides information on federal laws prohibiting employment discrimination and updates on recent employment discrimination cases. http://www.eeoc.gov AMERICAN SOCIETY FOR TRAINING AND DEVELOPMENT (ASTD): Society focused on the latest developments in training and development. http://www.astd.org NATIONAL INSTITUTE FOR OCCUPATIONAL SAFETY AND HEALTH (NIOSH): NIOSH is the Federal agency responsible for conducting research and making recommendations for the prevention of work-related disease and injury. http://www.cdc.gov/niosh/homepage.html AMERICAN MANAGEMENT ASSOCIATION (AMA): AMA is the world’s leading membership-based management development and training organization. http://www.amanet.org/index.htm THE DILBERT ZONE: Provides a less serious view on work. http://www.unitedmedia.com/comics/dilbert/ Social Media Websites SIOP TWITTER ACCOUNT: Related to I-O Psychology http://twitter.com/sioptweets SIOP FACEBOOK PAGE: http://www.facebook.com/siop.org SIOP EXCHANGE/BLOG & GOOGLE NEWS FEED: http://siopexchange.typepad.com WORKPLACE PSYCHOLOGY BLOG BY STEVE NGUYEN: http://workplacepsychology.net/ BLOG ON TECHNOLOGY, EDUCATION, & TRAINING BY DR. RICHARD LANDERS: http://neoacademic.com/ I-O AT WORK: WEBSITE/BLOG ON SCIENCE BEHIND HR: http://www.ioatwork.com/ Work in the 21st Century Dedicated to the memory of Frank J. Landy and his many contributions to the science, practice, and teaching of industrial and organizational psychology WORK IN THE 21ST CENTURY AN INTRODUCTION TO INDUSTRIAL AND ORGANIZAAATIONAL PSYCHOLOGY FOURTH EDITION FRANK J. LANDY Late Professor Emeritus, Penn State University JEFFREY M. CONTE San Diego State University VICE PRESIDENT AND EXECUTIVE PUBLISHER Jay O’Callaghan SENIOR ACQUISITIONS EDITOR Robert Johnston ASSISTANT EDITOR Brittany Cheetham SENIOR MARKETING MANAGER Margaret Barrett SENIOR CONTENT MANAGER Lucille Buonocore SENIOR PRODUCTION EDITOR Anna Melhorn DESIGN DIRECTOR Harry Nolan COVER DESIGN Tom Nery PHOTO EDITOR Sheena Goldstein PRODUCTION SERVICES Suzanne Ingrao/ Ingrao Associates COVER AND PART OPENER PHOTO CREDIT Echo/Getty Images, Inc “COLOURED FILES IN A PILE” © mark wragg/iStockphoto “SOLAR PANELS IN A POWER PLANT” © Shelley Dennis/iStockphoto This book was set in 10/12 Minion by Aptara, Inc., and printed and bound by Quad Graphics/Versailles. This book is printed on acid-free paper. (cid:2) Founded in 1807, John Wiley & Sons, Inc. has been a valued source of knowledge and understanding for more than 200 years, helping people around the world meet their needs and fulfill their aspirations. Our company is built on a foundation of principles that include responsibility to the communities we serve and where we live and work. In 2008, we launched a Corporate Citizenship Initiative, a global effort to address the environmental, social, economic, and ethical challenges we face in our business. Among the issues we are addressing are carbon impact, paper specifications and procurement, ethical conduct within our business and among our vendors, and community and charitable support. For more information, please visit our website: www.wiley.com/go/citizenship. Copyright ©2013, 2010, 2007, 2004 John Wiley & Sons, Inc.. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning or otherwise, except as permitted under Sections 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, Inc., 222 Rosewood Drive, Danvers, MA 01923, website www.copyright.com.Requests to the Publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030-5774, (201) 748-6011, fax (201) 748-6008, website www.wiley.com/go/permissions. Evaluation copies are provided to qualified academics and professionals for review purposes only, for use in their courses during the next academic year. These copies are licensed and may not be sold or transferred to a third party. Upon completion of the review period, please return the evaluation copy to Wiley. Return instructions and a free-of-charge return shipping label are available at www.wiley.com/go/returnlabel. If you have chosen to adopt this textbook for use in your course, please accept this book as your complimentary desk copy. Outside of the United States, please contact your local representative. 978-1-118-29120-7 Printed in the United States of America 10 9 8 7 6 5 4 3 2 1

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