Whoever Tells the Best Story Wins .................16311$ $$FM 01-09-0715:33:40 PS PAGEi This page intentionally left blank S tory e s t Wi B n s e h t s l l e T How to Use r e Your Own Stories v to Communicate with e Power and Impact o h W Annette Simmons American Management Association New York • Atlanta • Brussels • Chicago Mexico City • San Francisco • Shanghai Tokyo • Toronto • Washington, D.C. .................16311$ $$FM 01-09-0715:33:41 PS PAGEiii SpecialdiscountsonbulkquantitiesofAMACOMbooksare availabletocorporations,professionalassociations,andother organizations.Fordetails,contactSpecialSalesDepartment, AMACOM,adivisionofAmericanManagementAssociation, 1601Broadway,NewYork,NY10019. Tel:212-903-8316.Fax:212-903-8083. E-mail:[email protected] Website:www.amacombooks.org/go/specialsales ToviewallAMACOMtitlesgoto:www.amacombooks.org Thispublicationisdesignedtoprovideaccurateandauthoritative informationinregardtothesubjectmattercovered.Itissoldwiththe understandingthatthepublisherisnotengagedinrenderinglegal, accounting,orotherprofessionalservice.Iflegaladviceorotherexpert assistanceisrequired,theservicesofacompetentprofessionalperson shouldbesought. LibraryofCongressCataloging-in-PublicationData Simmons,Annette. Whoevertellsthebeststorywins:howtouseyourownstoriestocommunicate withpowerandimpact/AnnetteSimmons. p. cm. Includesbibliographicalreferencesandindex. ISBN-13:978-0-8144-0914-5 ISBN-10:0-8144-0914-8 1. Businesscommunication. 2. Storytelling. I. Title. HF5718.S562 2007 658.4’52—dc22 2006036889 (cid:2)2007AnnetteSimmons. Allrightsreserved. PrintedintheUnitedStatesofAmerica. Thispublicationmaynotbereproduced, storedinaretrievalsystem, ortransmittedinwholeorinpart, inanyformorbyanymeans,electronic, mechanical,photocopying,recording,orotherwise, withoutthepriorwrittenpermissionofAMACOM, adivisionofAmericanManagementAssociation, 1601Broadway,NewYork,NY10019. Printingnumber 10 9 8 7 6 5 4 3 2 1 .................16311$ $$FM 01-09-0715:33:41 PS PAGEiv DedicatedtoRay Hicks August29,1922–April21,2003 Thankyouforyourstories. .................16311$ $$FM 01-09-0715:33:42 PS PAGEv This page intentionally left blank Contents Acknowledgments ix 1 Introduction PARTONE Thinking in Story 1 9 . StoryThinking:WhatDoesThat EvenMean? 2 18 . WhatIsStory? 3 27 . TrainingYourBrain 4 38 . TellingStoriesThat Win PARTTWO Finding Stories to Tell 5 49 . Who-I-AmStories 6 62 . Why-I-Am-HereStories 7 79 . TeachingStories 8 98 . VisionStories 9 116 . Value-in-ActionStories 10 137 . I-Know-What-You-Are-ThinkingStories PARTTHREE Perfecting the Craft 11 161 . ExperienceIsSensory 12 175 . TheGiftofBrevity vii .................16311$ CNTS 01-09-0715:33:49 PS PAGEvii viii Contents 13 184 . Brand,Organizational,andPoliticalStories 14 194 . PointofView 15 202 . StoryListening 211 CalltoAction 213 Bibliography 217 Index 225 AbouttheAuthor .................16311$ CNTS 01-09-0715:33:50 PS PAGEviii Acknowledgments My father raised me to be a storyteller. When I was a tyke, he engaged me with his original fable about a lion and a marmoset monkey. He encouraged my self-confidence with stories of his early business exploits (catching minnows), warned me against rash judgments by describing the dissolution of that enterprise (one minnow for you, one for me, one for you, one for me. . . .). Andforalltheotherstoriesyoutoldme,thank youDad. Mymotherraisedmetobecreative.Iwasneverallowedtosay ‘‘I’mbored.’’IftherewasanewspapernearbyitwasallIneededto make a pirate hat, papier-mache´ elephant, or cheerleader pom- poms, to name three of a thousand options. She took me to wa- tercolor and oil painting classes, arranged piano lessons and even saved my flute from junior high up until a few years ago, just in case.BecauseofyouIamneverbored,thankyouMom. To my loyal friends Sherry and Brandy Decker, thank you for letting me be your sister. To Casey and Shelby Lake thanks for lettingmebeyourAuntieNet. To Pam McGrath and Doug Lipman, how could I have sur- vivedwithoutyou? To Meena Wilson, I cherish your friendship and am thrilled tosee yoursuccess. To Beth and Jennifer, thank you for watching over Larry and ix .................16311$ $ACK 01-09-0715:33:52 PS PAGEix