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Webinars by John Carucci Sharat Sharan Contributors: Tricia Heinrich Mark Bornstein Mark Szelenyi Webinars For Dummies® Published by: John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030-5774, www.wiley.com Copyright © 2014 by John Wiley & Sons, Inc., Hoboken, New Jersey Published simultaneously in Canada No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning or otherwise, except as permitted under Sections 107 or 108 of the 1976 United States Copyright Act, without the prior written permission of the Publisher. Requests to the Publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, (201) 748-6011, fax (201) 748-6008, or online at http://www.wiley.com/go/permissions. 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Some material included with standard print versions of this book may not be included in e-books or in print-on-demand. If this book refers to media such as a CD or DVD that is not included in the version you purchased, you may download this material at http://booksupport.wiley.com. For more information about Wiley products, visit www.wiley.com. Library of Congress Control Number: 2013957975 ISBN 978-1-118-88572-7 (pbk); ISBN ePub 978-1-118-88551-2 (ebk); ISBN 978-1-118-88567-3 (ebk) Manufactured in the United States of America 10 9 8 7 6 5 4 3 2 1 Contents at a Glance Introduction ................................................................ 1 Part I: Getting Started with Webinars ........................... 9 Chapter 1: Webinars with Maximum Impact ................................................................11 Chapter 2: Planning Your Webinar ................................................................................31 Chapter 3: Putting Together a Webinar Team .............................................................47 Part II: Preparing an Effective Webinar ....................... 59 Chapter 4: Choosing a Platform .....................................................................................61 Chapter 5: Planning Your Material ................................................................................73 Chapter 6: Making Your Point with PowerPoint ..........................................................89 Chapter 7: Establishing a Location ..............................................................................109 Chapter 8: Practice, Practice, Practice .......................................................................121 Chapter 9: Getting the Word Out .................................................................................133 Part III: The Day of the Show ................................... 157 Chapter 10: Being the Presenter ..................................................................................159 Chapter 11: Engaging with the Audience ....................................................................167 Chapter 12: Lights, Camera, Action . . . .......................................................................177 Part IV: Beyond the Webinar .................................... 193 Chapter 13: Continuing the Conversation ..................................................................195 Chapter 14: Evaluating Your Webinar .........................................................................205 Chapter 15: Preparing for Your Next Webinar ...........................................................217 Part V: The Part of Tens ........................................... 227 Chapter 16: Ten T ips for Successful Webinars ..........................................................229 Chapter 17: Ten Common Webinar Mistakes and How to Avoid Them..................237 Index ...................................................................... 247 Table of Contents Introduction ................................................................. 1 About This Book ..............................................................................................2 Foolish Assumptions .......................................................................................3 Newbies ...................................................................................................3 Business managers ................................................................................3 Presenters ...............................................................................................4 Producers................................................................................................4 How This Book Is Organized ..........................................................................4 Part I: Getting Started with Webinars ..................................................5 Part II: Preparing an Effective Webinar ...............................................5 Part III: The Day of the Show ................................................................5 Part IV: Beyond the Webinar ................................................................5 Part V: The Part of Tens ........................................................................5 Icons Used in This Book .................................................................................6 Beyond the Book .............................................................................................6 Where to Go from Here ...................................................................................7 Part I: Getting Started with Webinars ............................ 9 Chapter 1: Webinars with Maximum Impact . . . . . . . . . . . . . . . . . . . . . 11 Getting a Handle on Webinars .....................................................................11 What a webinar is ................................................................................12 What a webinar isn’t ............................................................................14 Why Do Webinars Work? ..............................................................................15 Save on expenses .................................................................................16 Provide two-way communication ......................................................17 Ideal for global mobile audiences ......................................................18 Can be live or later...............................................................................18 Understanding the Tools of a Webinar .......................................................20 Computer ..............................................................................................20 Software ................................................................................................20 Video......................................................................................................21 High-speed Internet .............................................................................23 Going mobile with some cool devices ...............................................23 Getting to Know the People in Your Webinar ............................................24 Presenter ...............................................................................................24 Producer ...............................................................................................25 Director .................................................................................................25 vi Webinars For Dummies Writer ....................................................................................................25 Stage manager ......................................................................................26 Technical director ...............................................................................26 Audience supervisor ...........................................................................26 You wearing all the hats .....................................................................26 Gauging Effective Uses for a Webinar .........................................................27 Employee meetings ..............................................................................27 Training sessions .................................................................................28 Marketing ..............................................................................................28 Talent development .............................................................................28 Chapter 2: Planning Your Webinar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Setting a Goal for Your Webinar ..................................................................31 Picking Your Poison . . . er, Format ............................................................33 Single speaker.......................................................................................33 Interview style ......................................................................................34 Moderated panel ..................................................................................34 Real-time audience data ......................................................................35 Selecting the Talent .......................................................................................36 Moderator .............................................................................................36 Presenter ...............................................................................................37 Guest speaker .......................................................................................38 Structuring the Webinar ...............................................................................39 Gauging the size of your audience .....................................................40 Determining the proper length ..........................................................41 Deciding how much is too much .......................................................42 Creating an agenda ..............................................................................42 Having all your content ready ............................................................43 Making sure time is properly allocated ............................................44 Chapter 3: Putting Together a Webinar Team . . . . . . . . . . . . . . . . . . . . 47 Getting to Know the People in Your Webinar ............................................47 The producer ........................................................................................48 The moderator .....................................................................................51 The presenter .......................................................................................52 The director ..........................................................................................54 The tech team.......................................................................................54 The promoter .......................................................................................54 Getting to Know Your Audience ..................................................................54 Partners .................................................................................................56 Customers .............................................................................................56 Understanding the Types of Audiences ......................................................57 vii Table of Contents Part II: Preparing an Effective Webinar ....................... 59 Chapter 4: Choosing a Platform . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Deciding Between Self-Service and Full-Service ........................................62 Exploring self-service ..........................................................................63 Going full-service .................................................................................63 Keeping technology out of the way ...................................................64 Managing interaction between the roles ..........................................65 Evaluating your needs for a partner ..................................................65 Shopping Around ...........................................................................................65 Determining what service is right for your needs ...........................66 Deciding what you need from a provider .........................................67 Assessing broadcast/webcast capability ..........................................68 Getting day-of-webinar support .........................................................68 Getting audience support ...................................................................68 Selecting the Right Kind of Service .............................................................69 Free ........................................................................................................69 On a budget ..........................................................................................70 No limits ................................................................................................71 Somewhere in the middle ...................................................................71 Chapter 5: Planning Your Material . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Putting It on the Page and on the Stage ......................................................74 Building an outline ...............................................................................74 Writing a title slide...............................................................................75 Choosing content that matters ..........................................................75 Identifying main points .......................................................................77 Evaluating the level of detail ..............................................................77 Comparing your content to your end goal .......................................77 Creating an Effective Flow ............................................................................78 Interactivity ..........................................................................................79 Developing Different Outline Styles for Different Webinars ....................82 Single speaker.......................................................................................82 Interview-style ......................................................................................83 Moderated panel ..................................................................................83 Interactive .............................................................................................84 Going from Outline to Script ........................................................................84 Deciding whether you need a formal script .....................................84 Turning bullet points into words .......................................................85 Managing Time ...............................................................................................85 Accurate scheduling ............................................................................86 A realistic agenda.................................................................................86 Speaker direction .................................................................................86 viii Webinars For Dummies Chapter 6: Making Your Point with PowerPoint . . . . . . . . . . . . . . . . . . 89 Understanding the Effectiveness of Graphics ............................................90 Discovering PowerPoint Essentials .............................................................91 Know the lay of the land .....................................................................91 Change the view ...................................................................................93 Make your slides ..................................................................................93 Decide on a layout ...............................................................................97 Take advantage of speaker notes ......................................................98 Use a remote .........................................................................................99 Composing Slides ........................................................................................100 Keep design simple and consistent .................................................100 Write your own text ...........................................................................102 Give your slides a visual theme .......................................................103 Prioritize keywords over sentences ................................................103 Bullet your points ..............................................................................104 Using Images ................................................................................................104 Add a photo to a slide .......................................................................105 Make sure you have the photos on your computer ......................105 Crop your picture in PowerPoint .....................................................106 Keep single pictures to each slide ...................................................107 Show more photos than text slides .................................................107 Use simple images .............................................................................107 Chapter 7: Establishing a Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109 Selecting a Setting ........................................................................................110 From a desktop ..................................................................................110 Using a studio .....................................................................................112 Other locations ..................................................................................114 Connecting Your Technology ....................................................................115 Shooting video in a confined space .................................................116 Lighting ...............................................................................................118 Lighting video on a budget ...............................................................118 Audio ...................................................................................................119 Putting It All Together .................................................................................120 Chapter 8: Practice, Practice, Practice . . . . . . . . . . . . . . . . . . . . . . . . . 121 Mastering Your Material .............................................................................122 The script ............................................................................................122 Itinerary ...............................................................................................124 Speakers ..............................................................................................125 Support staff .......................................................................................126 Webinar service providers ...............................................................126 Timing..................................................................................................127 Engagement ........................................................................................127 Flow .....................................................................................................128 Testing Your Equipment .............................................................................129 Rehearsing the Event ..................................................................................130
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