Voices of Diversity: Real People Talk About Problems and Solutions in a Workplace Where Everyone Is Not Alike PDF
Preview Voices of Diversity: Real People Talk About Problems and Solutions in a Workplace Where Everyone Is Not Alike
Voices of Diversity : Real People Talk title: About Problems and Solutions in a Workplace Where Everyone Is Not Alike author: Blank, Renee.; Slipp, Sandra. publisher: AMACOM Books isbn10 | asin: 0814402178 print isbn13: 9780814402177 ebook isbn13: 9780585032795 language: English Minorities--Employment, Multiculturalism, subject Communication in personnel management, Interpersonal relations. publication date: 1994 lcc: HF5549.5.M5B55 1994eb ddc: 331.6 Minorities--Employment, Multiculturalism, subject: Communication in personnel management, Interpersonal relations. Page iii Voices Of Diversity Real People Talk about Problems and Solutions in a Workplace Where Everyone Is Not Alike Renee Blank Sandra Slipp AMACOM American Management Association New York Atlanta Boston Chicago Kansas City San Francisco Washington, D.C. Brussels Mexico City Tokyo Toronto Page iv This book is available at a special discount when ordered in bulk quantities. For information, contact Special Sales Department, AMACOM, a division of American Management Association, 1601 Broadway, New York, NY 10019. This publication is designed to provide accurate and authoritative information in regard to the subject matter covered. It is sold with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional service. If legal advice or other expert assistance is required, the services of a competent professional person should be sought. Library of Congress Cataloging-in-Publication Data Blank, Renee. Voices of diversity / Renee Blank and Sandra Slipp. p. cm. Include bibliographical references and index. ISBN 0-8144-0217-8 1. MinoritiesEmployment. 2. Multiculturalism. 3. Communication in personnel management. 4. Interpersonal relations. I. Slipp, Sandra. II. Title. HF5549.5.M5B55 1994 331.6dc20 94-13517 CIP © 1994 Renee Blank and Sandra Slipp. All rights reserved. Printed in the United States of America. This publication may not be reproduced, stored in a retrieval system, or transmitted in whole or in part, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of AMACOM, a division of American Management Association, 1601 Broadway, New York, NY 10019. Printing number 10 9 8 7 Page v Dedicated to our parents whose values guided us and To Bob and our loving family R.B. To Sam and Elena S.S. Page vii Contents Preface and Acknowledgments ix Part One The Changing Workplace 1 1Introduction 3 2Group Identity, Group Tendencies, Individual 6 Differences, and Stereotypes Part Two The Diverse Voices 13 3African-Americans 15 4Asian-Americans 36 5Latinos 56 6Recent Immigrants 75 7Workers with Disabilities 95 8Younger and Older Workers 114 9Gays and Lesbians 138 10Women 151 11White Men 171 Part Three Guidelines for Better Relationships 187 12When You Are Not a Member of the Dominant Group in189 Your OrganizationWhen You Are "The Other" 13When You Are the Manager or Supervisor 192 Epilogue 196 Notes 197 Suggested Readings 201 Index 207 Page ix Preface and Acknowledgments How did Voices of Diversity come to be? What made us take on the exhilarating but difficult task of interviewing hundreds of people, reviewing existing research and information on managing diversity, simplifying the complex issues of group and individual identity and stereotyping, and, finally, crafting a book that would provide understanding while being immediately practical? Our impetus came from two directions: first, our academic backgrounds, and second, a professional need. We met as graduate students in New York University's Department of Human Relations and Social Policy in the late 1960s, a period of tremendous social turmoilespecially over the issue of race. Both of us were drawn to this department because it was one of the few places in the United States that focused on applied behavioral scienceusing the accumulated knowledge in the behavioral sciences to solve the social concerns of society. As graduate students, we designed field projects in organizations and read and researched widely in interdisciplinary areas: sociology, psychology, anthropology, and management. Our interests crystallized in management and organizational behavior, group dynamics, and social policy. We were trained to go out into the world, help create the emerging field of what was then called intergroup relations, and become change agents! And we did just that. In the mid-1970s, we formed our own management and training consulting firm, Organizational, Planning and Training Associates, Inc. (OPT). Those were the years of class- action suits against large corporations for discrimi-
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