Voicemail Pro Admin

385 Pages·2011·4.63 MB·English

IP Office 8.0
Administering Voicemail Pro
15-601063 Issue 27a - (14 December 2011)
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Administering Voicemail Pro Page 2
IP Office 8.0 15-601063 Issue 27a (14 December 2011)
Contents
Contents 4.3.2 E..n..t.r..y. .P...r.o..m...p..t.s....................................................... 78
4.3.3 S..p..e..c..i.f.i.c................................................................. 82
4.3.4 R...e..p..o..r.t.i.n..g.............................................................. 83
1. What is New in 8.0
4.3.5 R...e..s.u..l.t.s.................................................................. 84
4.4 Start Action..................................................................... 85
2. Voicemail Pro Administration
4.5 Basic Actio.n..s.................................................................. 87
2.1 Supported L.a..n..g..u..a..g..e..s...................................................... 9
4.5.1 G...e..n..e..r.i.c................................................................. 87
2.2 Number of .S..i.m...u..l.t.a..n..e..o..u..s.. .U..s..e..r.s...................................... 11
4.5.2. .S..p..e..a..k.. .T..e..x..t......................................................... 102
2.3 Linux Serve..r. .S...u..p..p..o..r.t..................................................... 11
4.5.3. .M...e..n..u................................................................... 109
2.4 Voicemail P..r.o.. .L..i.c..e..n..s..e..s.................................................. 12
4.5.4. .G...o..t.o.................................................................... 111
4.5.5. .D...is..c..o..n..n..e..c..t......................................................... 112
3. Using the Voicemail Pro Client
4.5.6. .H...o..m...e.................................................................. 112
3.1 Logging in .t.o.. .t.h..e.. .V..o..i.c..e..m...a..il. .P...r.o.. .S..e..r.v..e..r.......................... 16
4.5.7. .M...o..d..u..l.e.. .R..e..t.u..r..n.................................................... 112
3.2 Confirm Ca.l.l. .F..l.o..w.. .D...o..w..n..l.o..a..d.. .W....in..d..o..w.............................. 18
4.6 Mailbox A.c..t.io..n..s............................................................. 113
3.3 Continue O.f.f.l.i.n..e.. .M...e..s..s.a..g..e.. .W....i.n..d..o..w................................. 19
4.6.1. .G...e..t. .M...a..i.l............................................................. 114
3.4 The Main V.o..i.c..e..m...a..i.l. .P..r.o.. .W....in..d..o..w..................................... 20
4.6.2. .L..e..a..v..e.. .M...a..i.l......................................................... 116
3.5 Saving Cha..n..g..e..s. .a..n..d.. .M...a..k..i.n..g.. .t.h..e..m... .L..i.v..e......................... 21
4.6.3. .L..i.s..t.e..n.................................................................. 117
3.6 Logging Ou..t................................................................... 21
4.6.4. .V..o..i.c..e.. .Q...u..e..s..t.io..n.................................................... 118
3.7 Voicemail S..h..u..t.d..o..w...n.. .o..r. .S..u..s..p..e..n..d.................................... 21
4.6.5. .C...a..m...p..a..ig..n............................................................ 119
3.8 Closing Do.w..n.................................................................. 23
4.7 Configura.t.io..n.. .A...c..t.io..n..s.................................................... 120
3.9 Changing B..e..t.w..e..e..n.. .O...f.f.l.i.n..e.. .a..n..d.. .O...n..li.n..e.. .M...o..d..e.................. 24
4.7.1. .E..d..i.t. .P...la..y.. .L..i.s..t...................................................... 120
3.10 Administra..t.o..r. .A...c.c..o..u..n..t.s................................................. 25
4.7.2. .R...e..c.o..r..d.. .N..a..m...e...................................................... 121
3.10.1. .C...h..a..n..g..e.. .P..a..s..s..w..o..r.d............................................... 25
4.7.3. .P..e..r..s.o..n..a..l. .O...p..t.i.o..n..s.. .M...e..n..u...................................... 122
3.10.2. .C...r.e..a..t.e../.E..d..i.t. .A..d..m...i.n.. .A...c.c..o..u..n..t.s............................... 25
4.7.4. .S..e..l.e..c..t. .S..y..s..t.e..m... .P..r..o..m...p..t. .L..a..n..g..u..a..g..e....................... 124
3.11 Using the .N...a..v..ig..a..t.i.o..n.. .a..n..d.. .D...e..t.a..i.ls.. .P...a..n..e..s...................... 28
4.8 Telephony.. .A..c..t.i.o..n..s........................................................ 125
3.11.1. .U...s.e..r..s. ./. .G...r.o..u..p..s.................................................... 29
4.8.1. .V..a..r..ia..b..l.e.. .R...o..u..t.i.n..g................................................. 126
3.11.2. .V..o..i.c..e..m...a..i.l. .P..r.o.. .A...d..m...in..i.s..t.r.a..t.o..r.s.............................. 36
4.8.2. .R...o..u..t.e.. .I.n..c.o..m...i.n..g.. .C...a..l.l.......................................... 128
3.11.3. .S..e..r..v.e..r.. .Q..u..e..u..e..s.................................................... 37
4.8.3. .R...o..u..t.e.. .b..y. .C...a..l.l. .S..t.a..t.u..s........................................... 129
3.11.4. .D...is..t.r.i.b..u..t.e..d.. .V...o..ic..e..m...a..i.l.s........................................ 40
4.8.4. .T..r.a..n..s..f.e..r.............................................................. 130
3.11.5. .E..v..e..n..t.i.n..g.. .N...o..t.if.i.c..a..t.i.o..n........................................... 41
4.8.5. .W...h..i.s..p..e..r.............................................................. 132
3.12 Toolbar Ic.o..n..s................................................................ 41
4.8.6. .C...a..ll. .L..i.s..t.............................................................. 134
3.12.1. .U...s.e..r.. .V..a..r.i.a..b..l.e..s.................................................... 42
4.8.7. .D...ia..l. .b..y.. .N...a..m...e...................................................... 135
3.13 Importing .a..n..d.. .E..x..p..o..r.t.i.n..g................................................ 44
4.8.8. .A..s..s..i.s..t.e..d.. .T..r.a..n..s..f.e..r............................................... 137
3.14 Backup an..d.. .R...e..s.t.o..r..e.. .S..e..t.t.i.n..g..s....................................... 45
4.8.9. .A..l.p..h..a..n..u..m...e..r.i.c...................................................... 139
3.14.1. .B..a..c..k..u..p.. .C...o..n..f.ig..u..r..a..t.io..n.......................................... 46
4.9 Miscellane..o..u..s.. .A..c..t.i.o..n..s.................................................. 141
3.14.2. .D...o..in..g.. .a.. .M...a..n..u..a..l. .B...a..c.k..u..p...................................... 47
4.9.1. .e..M...a..i.l.................................................................. 142
3.14.3. .R...e..s.t.o..r..in..g.. .a.. .P...r.e..v..i.o..u..s. .B...a..c..k.u..p.............................. 48
4.9.2. .O...p..e..n.. .D..o..o..r.......................................................... 143
3.15 Including O...t.h..e..r. .F...il.e..s..................................................... 49
4.9.3. .A..l.a..r.m... .S...e..t........................................................... 144
3.16 Start Poin.t.s................................................................... 51
4.9.4. .C...a..ll. .A..n..s..w...e..r.i.n..g.................................................... 146
3.16.1. .D...e..f.a..u..lt. .S...t.a..r.t. .P..o..i.n..t.s............................................. 53
4.9.5. .C...lo..c..k................................................................... 146
3.16.2. .U...s.i.n..g.. .S...t.a..r.t. .P..o..i.n..t.s............................................... 54
4.9.6. .P..o..s..t. .D...i.a..l............................................................ 147
3.16.3. .V..i.e..w...i.n..g.. .C..a..l.l. .F..l.o..w..s.. .a..s.. .T..e..x..t................................ 55
4.9.7. .V..B... .S..c..r.i.p..t............................................................ 148
3.17 User Varia..b..l.e..s.............................................................. 56
4.9.8. .R...e..m...o..t.e.. .C..a..l.l. .F..l.o..w................................................ 150
3.18 Call Varia.b..le..s................................................................ 58
4.10 Condition.. .A...c.t.i.o..n..s........................................................ 151
3.19 Creating M...o..d..u..le..s.......................................................... 60
4.10..1.. .T..e..s..t. .C...o..n..d..it.i.o..n................................................... 151
3.19.1. .R...u..n..n..in..g.. .a.. .M...o..d..u..l.e............................................... 60
4.10..2.. .S..e..t. .U...s..e..r. .V..a..r..ia..b..l.e.............................................. 152
3.20 The Cond.i.t.io..n..s.. .E...d..it.o..r................................................... 61
4.10..3.. .T..e..s..t. .U...s.e..r.. .V..a..r.i.a..b..l.e............................................ 153
3.20.1. .U...s.i.n..g.. .t.h..e.. .C...o..n..d..i.t.io..n.. .E...d..i.t.o..r................................. 62
4.10..4.. .T..e..s..t. .V..a..r..ia..b..l.e..................................................... 154
3.20.2. .C...a..le..n..d..a..r............................................................. 64
4.10..5.. .D...e..c.r..e..m...e..n..t. .a..n..d.. .T..e..s..t. .C..o..u..n..t.e..r........................... 156
3.20.3. .W...e..e..k.. .P...la..n..n..e..r..................................................... 65
4.10..6.. .I.n..c..r.e..m...e..n..t. .a..n..d.. .T..e..s..t. .C...o..u..n..t.e..r............................ 157
3.20.4. .C...o..n..d..it.i.o..n............................................................. 66
4.11 Database.. .A...c..t.io..n..s........................................................ 158
3.20.5. .C...o..m...p..a..r.e............................................................. 67
4.11..1.. .D...a..t.a..b..a..s.e.. .O...p..e..n................................................. 158
3.21 About ..................................................................... 67
4.11..2.. .D...a..t.a..b..a..s.e.. .E...x..e..c.u..t.e............................................. 160
4. Voicemail Pro Actions 4.11..3.. .D...a..t.a..b..a..s.e.. .G...e..t. .D...a..t.a........................................... 161
4.11..4.. .D...a..t.a..b..a..s.e.. .C...l.o..s..e................................................ 162
4.1 Connection.s.................................................................... 72
4.12 Queue A.c..t.i.o..n..s............................................................ 163
4.2 Available A.c..t.i.o..n..s............................................................ 73
4.12..1.. .Q...u..e..u..e.. .E..T..A........................................................ 164
4.3 Standard A.c..t.i.o..n.. .T..a..b..s..................................................... 77
4.12..2.. .Q...u..e..u..e.. .P..o..s..i.t.i.o..n................................................. 165
4.3.1 G...e..n..e..r.a..l................................................................ 77
Administering Voicemail Pro Page 3
IP Office 8.0 15-601063 Issue 27a (14 December 2011)
6.9 Remote V.o..i.c..e..m...a..il. .N...o..t.i.f.ic..a..t.i.o..n...................................... 238
5. System Preferences
6.9.1. .C...a..ll.b..a..c..k.............................................................. 239
5.1 General ..................................................................... 168 6.9.2. .O...u..t.c..a..ll.i.n..g............................................................ 241
5.2 Directories..................................................................... 170 6.10 Automati.c.. .M...e..s..s..a..g..e.. .D..e..l.e..t.i.o..n...................................... 246
5.3 Email ..................................................................... 171 6.11 Using Vo..ic..e..m...a..i.l. .t.o.. .G...iv..e.. .E...r.r.o..r. .M...e..s..s..a..g..e..s................... 247
5.3.1. .M...A..P...I.................................................................. 171 6.12 Mailbox M...a..n..a..g..e..m...e..n..t................................................. 248
5.3.2. .S..M...T...P.. .S..e..n..d..e..r..................................................... 172 6.12..1.. .D...is..a..b..l.i.n..g.. .a.. .M...a..i.lb..o..x........................................... 251
5.3.3. .S..M...T...P.. .R...e..c.e..i.v..e..r.................................................. 175 6.12..2.. .C...le..a..r..in..g.. .a.. .M...a..i.l.b..o..x............................................ 252
5.4 Housekee.p..i.n..g............................................................... 177 6.12..3.. .O...u..t.c..a..ll.i.n..g.. .S..e..t.t.i.n..g..s............................................ 253
5.5 SNMP Ala..r.m.................................................................. 178 6.12..4.. .P..e..r..s.o..n..a..l. .D...i.s.t.r..ib..u..t.i.o..n.. .L..i.s..t.s................................ 255
5.6 Outcalling..................................................................... 180
5.7 VPNM ..................................................................... 182 7. Mailbox Access Controls
7.1 General C.o..n..t.r..o..ls........................................................... 260
6. Administration
7.2 Intuity Mo.d..e.................................................................. 261
6.1 Routing C.a..l.l.s. .t.o.. .V...o..i.c.e..m...a..i.l........................................... 187 7.3 IP Office M...o..d..e.............................................................. 262
6.1.1. .R...o..u..t.in..g.. .C...a..l.l.s. .t.o.. .V...o..i.c.e..m...a..i.l................................. 188 7.4 Phone Ma.n..a..g..e..r............................................................ 263
6.1.2. .F..o..r.w...a..r.d.. .U...n..c..o..n..d..it.i.o..n..a..l. .t.o.. .V..o..i.c..e..m...a..i.l.................. 188 7.5 Visual Voi.c..e.................................................................. 265
6.1.3. .T..r.a..n..s..f.e..r.r..in..g.. .C...a..l.l.s. .t.o.. .V...o..i.c.e..m...a..i.l.......................... 188 7.6 UMS Web. .V...o..i.c.e..m...a..i.l.................................................... 266
6.1.4. .U...s.i.n..g.. .S...h..o..r.t. .C..o..d..e..s.. .t.o.. .A...c.c..e..s..s.. .V..o..i.c..e..m...a..i.l........... 189 7.7 UMS IMA.P.................................................................... 269
6.1.5. .U...s.i.n..g.. .V...M...:. .t.o.. .A..c..c..e..s.s.. .V...o..ic..e..m...a..i.l......................... 190 7.8 UMS Exch..a..n..g..e............................................................. 270
6.1.6. .V..o..i.c..e..m...a..i.l. .T..e..l.e..p..h..o..n..e.. .N..u..m...b..e..r.s........................... 191
8. International Time Zone support
6.1.7. .E..x..a..m...p..l.e.. .C...a..ll. .F..l.o..w............................................... 192
6.2 User Voic.e..m...a..il. .A...c.c..e..s..s................................................. 194
9. Voicemail Pro Examples
6.2.1. .G...i.v.i.n..g.. .U...s..e..r.s.. .B..u..t.t.o..n.. .A..c..c..e..s..s............................... 195
6.2.2. .G...i.v.i.n..g.. .U...s..e..r.s.. .A..c..c..e..s.s.. .f.r.o..m... .A...n..y.. .E..x..t.e..n..s..io..n........... 196 9.1 Using VB .S...c.r.i.p..t............................................................ 277
6.2.3 Giving Users Access from an External 9.1.1. .V..B...S..c..r.i.p..t. .P..r..o..p..e..r.t.i.e..s............................................ 279
Loca.t.i.o..n....................................................................... 197 9.1.2. .V..B...S..c..r.i.p..t. .M...e..t.h..o..d..s............................................... 285
6.2.4. .C...r.e..a..t.i.n..g.. .a.. .T..r.u..s..t.e..d.. .L..o..c..a..t.io..n................................ 197 9.2 Database .C...o..n..n..e..c..t.i.o..n................................................... 300
6.3 Hunt Grou..p.. .V..o..i.c..e..m...a..il.................................................. 198 9.2.1. .E..x..a..m...p..l.e.. .D...a..t.a..b..a..s.e.. .S...c..e..n..a..r.i.o.............................. 301
6.3.1. .C...o..n..f.ig..u..r..in..g.. .M...e..s..s..a..g..e.. .W...a..i.t.i.n..g.. .I.n..d..i.c.a..t.i.o..n............. 199 9.3 Dial by Na..m...e................................................................ 309
6.3.2. .C...o..n..f.ig..u..r..in..g.. .G...r.o..u..p.. .B...r.o..a..d..c..a..s..t............................ 200 9.3.1. .E..x..a..m...p..l.e.. .C...a..ll. .F..l.o..w............................................... 310
6.3.3. .U...s.i.n..g.. .a.. .S...h..o..r.t. .C..o..d..e.. .t.o.. .C...o..l.l.e..c.t. .V...o..i.c.e..m...a..i.l........... 201 9.3.2. .A..d..d..i.n..g.. .a.. .R...e..c..o..r.d.. .N..a..m...e.. .M...o..d..u..l.e.......................... 311
6.3.4. .O...u..t. .o..f. .H..o..u..r..s. .O...p..e..r.a..t.i.o..n....................................... 202 9.3.3. .U...s.i.n..g.. .t.h..e.. .N...a..m...e.. .T..a..b..l.e........................................ 312
6.3.5. .C...o..n..f.ig..u..r..in..g.. .A...n..n..o..u..n..c..e..m...e..n..t.s.............................. 203 9.3.4. .C...h..a..n..g..in..g.. .F...u..ll. .N...a..m...e..s......................................... 312
6.3.6. .C...u..s.t.o..m...i.z..i.n..g.. .A..n..n..o..u..n..c..e..m...e..n..t.s............................. 205 9.4 Campaign.s.................................................................... 313
6.3.7. .H...u..n..t. .G..r..o..u..p.. .Q..u..e..u..i.n..g........................................... 206 9.4.1. .M...a..n..a..g..i.n..g.. .C..a..m...p..a..i.g..n..s......................................... 314
6.3.8. .C...u..s.t.o..m...i.z..i.n..g.. .a.. .H..u..n..t. .G...r.o..u..p.. .C...a..l.l. F...lo..w................... 207 9.4.2. .A..c..c..e..s..s..in..g.. .C...a..m...p..a..i.g..n.. .R..e..s..u..l.t.s............................. 318
6.4 Recording. .C...a..l.l.s............................................................ 209 9.5 Fax Serve.r.. .C..o..n..f.i.g..u..r.a..t.i.o..n.............................................. 323
6.4.1. .C...a..ll. .R...e..c..o..r.d..i.n..g.. .W...a..r.n..i.n..g...................................... 210 9.5.1. .F..a..x.. .S..e..r..v.e..r.. .C..o..n..f.i.g..u..r.a..t.i.o..n.................................... 324
6.4.2. .C...h..a..n..g..in..g.. .t.h..e.. .R...e..c..o..r.d..i.n..g.. .T..i.m...e............................ 210 9.5.2 Setting the VoiceMail Pro System Fax
6.4.3. .V..o..i.c..e.. .R...e..c.o..r..d..in..g.. .L..i.b..r.a..r..y. .(..V..R..L..)........................... 211 Num.b..e..r....................................................................... 325
6.4.4. .M...a..n..u..a..l. .C..a..l.l. .R...e..c.o..r..d..in..g........................................ 213 9.5.3. .S..e..t.t.i.n..g.. .u..p.. .F..a..x.. .F..o..r.w...a..r.d..i.n..g.................................. 327
6.4.5. .A..u..t.o..m...a..t.i.c.. .C...a..ll. .R...e..c..o..r.d..i.n..g................................... 217 9.5.4. .S..e..t.t.i.n..g.. .U...p.. .a.. .U..s..e..r. .D...e..f.i.n..e..d.. .F..a..x.. .N..u..m...b..e..r............. 327
6.5 Announce.m...e..n..t.s............................................................ 223 9.5.5. .R...o..u..t.in..g.. .F...a..x. .C...a..l.l.s. .U...s..i.n..g.. .a.. .M..e..n..u.. .A...c..t.io..n.............. 328
6.5.1. .M...a..n..d..a..t.o..r.y.. .A..n..n..o..u..n..c..e..m...e..n..t. .E..x..a..m...p..l.e................... 223 9.5.6 Configuring an Analog Extension Number for
Fax U...s.e........................................................................ 329
6.5.2. .P..e..r..s.o..n..a..l. .A...n..n..o..u..n..c.e..m...e..n..t.s................................... 224
9.5.7. .C...a..s.t.e..l.l.e.. .F..a..x.. .S..e..r..v.e..r............................................ 330
6.6 Support fo..r. .C..a..l.l.e..r.s.. .w...it.h.. .I.m...p..a..i.r.e..d.. .H...e..a..r.i.n..g.................... 225
9.6 Using the .S...p..e..a..k. .T...e..x.t. .A...c..t.io..n......................................... 330
6.6.1. .I.n..s..t.a..l.li.n..g.. .V...o..ic..e..m...a..i.l. .P..r.o.. .T...T..Y.. .P...r.o..m...p..t.s................ 226
9.6.1. .T..e..x..t. .t.o.. .S..p..e..e..c..h.. .S...A..P..I. .a..n..d.. .S...S..M...L.. .C...o..n..t.r.o..l.s.......... 332
6.6.2. .C...h..a..n..g..in..g.. .U...s..e..r. .L..o..c..a..l.e........................................ 226
9.6.2. .S..e..t.t.i.n..g.. .U...p.. .T..e..x..t. .T..o.. .S..p..e..e..c..h.. .t.o.. .R...e..a..d.. .E..m...a..i.l........ 337
6.6.3 Advice for Mailbox Owners Using a TTY
Devic..e.......................................................................... 226
10.Appendix
6.6.4 Changing the Language Setting for a TTY
Devic..e.......................................................................... 227 10.1 SMTP Lo..g..g..i.n..g............................................................ 340
6.7 Changing .L..a..n..g..u..a..g..e...................................................... 229 10.2 History ..................................................................... 341
6.7.1. .S..u..p..p..o..r..t.e..d.. .L..a..n..g..u..a..g..e..s........................................ 230 10.2..1.. .W...h..a..t. .W....a..s.. .N..e..w... .i.n.. .7....0....................................... 341
6.7.2. .C...h..a..n..g..in..g.. .t.h..e.. .L..a..n..g..u..a..g..e.. .o..f. .S...y..s.t.e..m... .P...r.o..m...p..t.s...... 232 10.2..2.. .W...h..a..t. .W....a..s.. .N..e..w... .i.n.. .6....1....................................... 341
6.7.3. .C...h..a..n..g..in..g.. .t.h..e.. .L..a..n..g..u..a..g..e.. .o..f. .C...u..s..t.o..m... .P..r.o..m...p..t.s...... 233 10.2..3.. .W...h..a..t. .W....a..s.. .N..e..w... .i.n.. .6....0....................................... 342
6.8 Mobile Tw.i.n..n..i.n..g............................................................ 234 10.2..4.. .W...h..a..t. .W....a..s.. .N..e..w... .i.n.. .5....0....................................... 345
6.8.1. .E..x..a..m...p..l.e.. .C...a..ll. .F..l.o..w............................................... 235 10.2..5.. .W...h..a..t. .W....a..s.. .N..e..w... .i.n.. .4....2....................................... 348
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Contents
10.2..6.. .W...h..a..t. .W....a..s.. .N..e..w... .i.n.. .4....1....................................... 349
10.2..7.. .W...h..a..t. .W....a..s.. .N..e..w... .i.n.. .4....0....................................... 350
10.3 Prompts..................................................................... 351
10.3..1.. .U...S.. .E..n..g..l.i.s..h.. .I.n..t.u..i.t.y. .P...r.o..m...p..t.s............................... 351
10.3..2.. .E..n..g..l.i.s..h.. .N..o..n..-..I.n..t.u..it.y.. .P...r.o..m...p..t.s............................. 365
10.4 Glossary..................................................................... 371
10.4..1.. .C...e..n..t.r.a..l.iz..e..d.. .V...o..ic..e..m...a..i.l. .p..r.o.. .S..e..r..v.e..r..................... 371
10.4..2.. .D...is..t.r.i.b..u..t.e..d.. .V...o..ic..e..m...a..i.l. .S..e..r.v..e..r............................ 371
10.4..3.. .M...A..P...I................................................................ 371
10.4..4.. .S..N...T..P................................................................. 371
10.4..5.. .V..P...N..M................................................................. 371
10.4..6.. .V..R...L................................................................... 371
Index ...............................................................................372
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Chapter 1.
What is New in 8.0
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What is New in 8.0:
1. What is New in 8.0
The following functionality has been added to Voicemail Pro 8.0.
· International Time Zone support
The International Time Zone (ITZ) support is now available on the central Voicemail Pro server and the distributed
Voicemail Pro servers that are connected to the IP Offices located in different time zones across the globe.
Note: When you upgrade Voicemail Pro, the system updates the time stamp associated with messages and call
recordings to take into account the offset time set on the IP Office where the mailbox of the user is configured.
When you upgrade, the system does not update the time stamp associated with the existing campaign recordings.
· Exchange Integration support on Linux
The Exchange Integration feature is now available for Voicemail Pro on Linux. The Administrator creates a new
service to proxy the Exchange server for Voicemail Pro. The proxy service will use the corresponding MAPI
commands to communicate with the Exchange server. In such a set up, the Exchange server relays back the
responses back to the Voicemail Pro server.
· Conferencing Center Support Removal
Voicemail Pro no longer supports Conferencing Center telephony action and, therefore, the Conferencing Center will
no longer be available as an action. If a user imports or opens a call flow containing the Conferencing Center
actions, the system displays a warning message that the call flow contains an unsupported action. If the user does
not take any action on the call flow that contains a Conferencing Center action, Voicemail Pro will disconnect the
call reaching this action. Restoring a call flow containing the Conferencing Center action will log the name of the
unsupported action and the call flow name where it was found. The log file can be found at Installation
path\VMPro_Restore.log
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Chapter 2.
Voicemail Pro Administration
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Voicemail Pro Administration:
2. Voicemail Pro Administration
This manual covers the use of the Voicemail Pro client to administer a Voicemail Pro server. Installation of Voicemail Pro is
covered in the Avaya IP Office Implementing Voicemail Pro manual.
2.1 Supported Languages
By default the prompts installed match the installer language selection plus English. If other languages are required they
need to be selected by doing a custom installation. The installable Voicemail Pro prompts are listed in the table below. The
availability of a language in voicemail does not necessarily indicate support for IP Office in a country that uses that
language.
Language WAV Fallback Selection TTS TTS Linux
Folder Windows
Brazilian Portuguese ptb > pt > en.
Chinese (Cantonese) zzh > en > enu.
Chinese (Mandarin) ch > en > enu.
Danish da > en.
Dutch nl > en.
English UK en en.
English US enu > en.
Finnish fi > en.
French fr > frc > en.
French Canadian frc > fr > enu > en.
German de > en.
Greek el > en.
Hungarian hu > en.
Italian it > en.
Korean ko > en.
Latin Spanish eso > es > enu > en.
Norwegian no > en.
Polish pl > en.
Portuguese pt > ptb > en.
Russian ru > en.
Spanish es > eso > en.
Swedish sv > en.
When the IP Office routes a call to the voicemail server it indicates the locale for which matching prompts should be
provided if available. Within the IP Office configuration, a locale is always set for the system. However differing locales can
be set for each user, incoming call route and for short codes in addition to the default system locale.
The locale sent to the voicemail server by the IP Office is determined as follows:
Locale Source Usage
Short Code Locale The short code locale, if set, is used if the call is routed to voicemail using
the short code.
System Locale If no user or incoming call route locale is set system locale is used unless
overridden by a short code locale.
Incoming Call Route Locale The incoming call route locale, if set, is used if caller is external.
User Locale The user locale, if set, is used if the caller is internal.
If the prompts matching the IP Office locale are not available, the voicemail server will provide prompts from a fallback
language if available. The table of languages above lists the order of fallback selection.
If required, the language provided by a voicemail call flow can be changed using a Select System Prompt
Language 124 action.
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TTY Teletype Prompts
TTY (Teletype (Textphone)) is included in the list of installable languages. TTY is a text-based system that is used to
provide services to users with impaired hearing. See Support for Callers with Impaired Hearing 225.
International Character Set
If you enter text that uses non-English characters, enter the text within quotes for the system to display it correctly. For
example, enter "Fonctionnalités de recherche sur le Web" for Fonctionnalités de recherche sur le Web and "Maps für
Handys" for Maps für Handys.
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