Visual Workplace Visual Thinking: Creating Enterprise Excellence Through the Technologies of the Visual Workplace, Second Edition

278 Pages·2017·2.04 MB·English

by  Gwendolyn D. Galsworth

second edition
V i s ua l
W or k pl a c e
Visual Thinking
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by the same author
books
Smart Simple Design
Visual Systems: Harnessing the Power of a Visual Workplace
The Visual Workplace–Visual Order Handbook
The Visual Workplace–Visual Order Instructor Guide
Work That Makes Sense: Operator-Led Visuality
Smart Simple Design/Reloaded: Variety Effectiveness & the Cost of Complexity
training systems
Work That Makes Sense: Operator-Led Visuality (also in Spanish)
Management by Sight: Visual Scheduling &Visual Displays
The Principles & Practices of Visual Leadership
®
Visual Machine /Visual Lubrication
Visual Thinking: The Shingo Prize Course
ScoreBoarding for Chronic, Complex, Costly Problems
Smart Simple Design for Engineers & Managers
Mistake-Proofing for Engineers (co-authored with Martin Hinckley)
Visual Workplace–Visual Order DVD System (Spanish subtitles)
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Book VWVT2017.indb 4 6/7/2017 7:50:17 PM
V i s u a l
W o r k p l a c e
Visual Thinking
creating enterprise excellence
through the technologies
of the visual workplace
gwendolyn d. galsworth
second edition
Boca Raton London New York
CRC Press is an imprint of the
Taylor & Francis Group, an informa business
A PRODUCTIVITY PRESS BOOK
Visual Office®, Visual Machine®, and Visual-Lean®, are federally registered service marks, globally licensed to Visual
Thinking Inc.
All photographs in this book are the property of Gwendolyn Galsworth or used and cited by permission of the person
and/or company represented in the associated photograph.
Book Design: William Stanton
Cover Design: Iwan Sujono, eOne Design, Sydney, Australia
Editor: Aurelia Navarro
CRC Press
Taylor & Francis Group
6000 Broken Sound Parkway NW, Suite 300
Boca Raton, FL 33487-2742
© 2017 by Gwendolyn D. Galsworth
CRC Press is an imprint of Taylor & Francis Group, an Informa business
No claim to original U.S. Government works
Printed on acid-free paper
International Standard Book Number-13: 978-1-138-68468-3 (Paperback) 978-1-138-50214-7 (Hardback)
This book contains information obtained from authentic and highly regarded sources. Reasonable efforts have been
made to publish reliable data and information, but the author and publisher cannot assume responsibility for the
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TOTo the millions of supervisors, managers,
change agents, trainers, and executives
around the world who contribute their
work lives to their companies.

AS KINGFISHERS CATCH FIRE
As kingfishers catch fire, dragonflies draw flame;
As tumbled over rim in roundie wells
Stones ring; like each tucked string tells, each hung bell’s
Bow swung finds tongue to fling out broad its name.
Each mortal thing does one thing and the same:
Deals out that being indoors each one dwells;
Selves—goes itself; myself it speaks and spells,
Crying What I do is me: for that I came.
—Gerard Manley Hopkins
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C O N T E N T S
List of Photos, Albums, Figures & Insets xiii
About Gwendolyn Galsworth xix
Acknowledgements xxi
Introduction to Second Edition 1
section one visual basics 9
1. The Visual Workplace and the Excellent Enterprise 9
The Visual Workplace 11
The Visual-Lean Alliance 12
The Solution: Visual Meaning-Visual Performance 15
Visual Information—Visual Functionality 18
The Problem: Information Deficits 19
Information is Not Performance 21
Visuality Aligns the Culture 22
The New Enterprise 26
2. The Building Blocks of Visual Thinking 27
Building Block 1: I-Driven Change 28
The Two Driving Questions 29
The Need-to-Know 30
Workplace Visuality: An I-Driven Approach 33
The Need-to-Share 34
Building Block 2: Standards 36
What Is Supposed to Happen: Standards 37
Building Block 3: The Six Core Questions 42
Building Block 4: Information Deficits 42
Building Block 5: Motion 44
Motion as the Lever 46
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