Table Of Content

Virtual EI HBR EMOTIONAL INTELLIGENCE SERIES H8020-Virtual-EI.indd i 12/31/21 9:20 AM H8020-Virtual-EI.indd ii 12/31/21 9:20 AM HBR Emotional Intelligence Series How to be human at work The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Authentic Leadership Mindful Listening Confi dence Mindfulness Dealing with Diffi cult People Power and Impact Empathy Purpose, Meaning, and Passion Focus Resilience Happiness Self-Awareness Infl uence and Persuasion Virtual EI Leadership Presence Other books on emotional intelligence from Harvard Business Review: HBR Everyday Emotional Intelligence HBR Guide to Emotional Intelligence HBR’s 10 Must Reads on Emotional Intelligence H8020-Virtual-EI.indd iii 12/31/21 9:20 AM H8020-Virtual-EI.indd iv 12/31/21 9:20 AM Virtual EI HBR EMOTIONAL INTELLIGENCE SERIES Harvard Business Review Press Boston, Massachusetts H8020-Virtual-EI.indd v 12/31/21 9:20 AM HBR Press Quantity Sales Discounts Harvard Business Review Press titles are available at significant quantity discounts when purchased in bulk for client gifts, sales promotions, and premiums. Special editions, including books with corporate logos, cus- tomized covers, and letters from the company or CEO printed in the front matter, as well as excerpts of existing books, can also be created in large quantities for special needs. For details and discount information for both print and ebook formats, contact booksales @harvardbusiness. org, tel. 800-988-0886, or www. hbr .org/ bulksales. Copyright 2022 Harvard Business School Publishing Corporation All rights reserved Printed in the United States of America 10 9 8 7 6 5 4 3 2 1 No part of this publication may be reproduced, stored in or introduced into a retrieval system, or transmitted, in any form, or by any means (electronic, mechanical, photocopying, recording, or otherwise), without the prior permission of the publisher. Requests for permission should be directed to permissions @harvardbusiness .org, or mailed to Permissions, Harvard Business School Publishing, 60 Harvard Way, Boston, Massachusetts 02163. The web addresses referenced in this book were live and correct at the time of the book’s publication but may be subject to change. Library of Congress Cataloging-in-Publication Data Title: Virtual EI. Other titles: Virtual emotional intelligence | HBR emotional intelligence series. Description: Boston, Massachusetts : Harvard Business Review Press, 2022. | Series: HBR emotional intelligence series | Includes index. Identifiers: LCCN 2021058592 (print) | LCCN 2021058593 (ebook) | ISBN 9781647823290 (paperback) | ISBN 9781647823306 (epub) Subjects: LCSH: Emotional intelligence. | Virtual work. | Telecommuting. | Work environment--Psychological aspects. | Virtual work teams. Classification: LCC BF576 .V57 2022 (print) | LCC BF576 (ebook) | DDC 152.4—dc23/eng/20211217 LC record available at https://lccn.loc.gov/2021058592 LC ebook record available at https://lccn.loc.gov/2021058593 eISBN: 978-1-64782-330-6 The paper used in this publication meets the requirements of the American National Standard for Permanence of Paper for Publications and Documents in Libraries and Archives Z39.48-1992. H8020-Virtual-EI.indd vi 12/31/21 9:20 AM Contents 1. WFH Is Corroding Our Trust in Each Other 1 Rebuild—and maintain—relationships. By Mark Mortensen and Heidi K. Gardner 2. What Psychological Safety Looks Like 13 in a Hybrid Workplace When we can’t share our whole selves, work suff ers. By Amy C. Edmondson and Mark Mortensen 3. Write Down Your Team’s Unwritten Rules 29 It’s okay to . . . document things like what your work styles are and how you’ll communicate. By Liz Fosslien and Mollie West Duff y H8020-Virtual-EI.indd vii 12/31/21 9:20 AM Contents 4. The Endless Digital Workday 41 Stay connected when you’re always on—even if you’re not always on together. By Arjun Narayan, Rohan Narayana Murty, Rajath B. Das, and Scott Duke Kominers 5. Find Your Focus and Stop Zoning Out 65 in Zoom Meetings Tune in and get engaged. By Sarah Gershman 6. Elevate Your Presence in a Virtual Meeting 75 It takes more than fi lters and good lighting. By Joel Schwartzberg 7. Make Time for Small Talk in Your 85 Virtual Meetings A bit of banter builds deeper connections. By Bob Frisch and Cary Greene 8. Yes, Virtual Presenting Is Weird 99 Read the Zoom. By Sarah Gershman viii H8020-Virtual-EI.indd viii 12/31/21 9:20 AM Contents 9. Five Ways to Reduce Rudeness in the 109 Remote Workplace Don’t let incivility hide behind a keyboard. By Dana Kabat-Farr and Ré mi Labelle-Deraspe 10. Stay Mindful When You’re Working Remotely 131 Don’t just be online—be present. By Alyson Meister and Amanda Sinclair Index 143 ix H8020-Virtual-EI.indd ix 12/31/21 9:20 AM