Table Of ContentVirtual EI
HBR EMOTIONAL INTELLIGENCE SERIES
H8020-Virtual-EI.indd i 12/31/21 9:20 AM
H8020-Virtual-EI.indd ii 12/31/21 9:20 AM
HBR Emotional Intelligence Series
How to be human at work
The HBR Emotional Intelligence Series features smart,
essential reading on the human side of professional life from
the pages of Harvard Business Review.
Authentic Leadership Mindful Listening
Confi dence Mindfulness
Dealing with Diffi cult People Power and Impact
Empathy Purpose, Meaning, and Passion
Focus Resilience
Happiness Self-Awareness
Infl uence and Persuasion Virtual EI
Leadership Presence
Other books on emotional intelligence from Harvard Business
Review:
HBR Everyday Emotional Intelligence
HBR Guide to Emotional Intelligence
HBR’s 10 Must Reads on Emotional Intelligence
H8020-Virtual-EI.indd iii 12/31/21 9:20 AM
H8020-Virtual-EI.indd iv 12/31/21 9:20 AM
Virtual EI
HBR EMOTIONAL INTELLIGENCE SERIES
Harvard Business Review Press
Boston, Massachusetts
H8020-Virtual-EI.indd v 12/31/21 9:20 AM
HBR Press Quantity Sales Discounts
Harvard Business Review Press titles are available at significant quantity
discounts when purchased in bulk for client gifts, sales promotions, and
premiums. Special editions, including books with corporate logos, cus-
tomized covers, and letters from the company or CEO printed in the front
matter, as well as excerpts of existing books, can also be created in large
quantities for special needs.
For details and discount information for both print and ebook formats,
contact booksales @harvardbusiness. org, tel. 800-988-0886, or www. hbr
.org/ bulksales.
Copyright 2022 Harvard Business School Publishing Corporation
All rights reserved
Printed in the United States of America
10 9 8 7 6 5 4 3 2 1
No part of this publication may be reproduced, stored in or introduced into
a retrieval system, or transmitted, in any form, or by any means (electronic,
mechanical, photocopying, recording, or otherwise), without the prior
permission of the publisher. Requests for permission should be directed
to permissions @harvardbusiness .org, or mailed to Permissions, Harvard
Business School Publishing, 60 Harvard Way, Boston, Massachusetts 02163.
The web addresses referenced in this book were live and correct at the time of
the book’s publication but may be subject to change.
Library of Congress Cataloging-in-Publication Data
Title: Virtual EI.
Other titles: Virtual emotional intelligence | HBR emotional intelligence
series.
Description: Boston, Massachusetts : Harvard Business Review Press,
2022. | Series: HBR emotional intelligence series | Includes index.
Identifiers: LCCN 2021058592 (print) | LCCN 2021058593 (ebook) |
ISBN 9781647823290 (paperback) | ISBN 9781647823306 (epub)
Subjects: LCSH: Emotional intelligence. | Virtual work. | Telecommuting. |
Work environment--Psychological aspects. | Virtual work teams.
Classification: LCC BF576 .V57 2022 (print) | LCC BF576 (ebook) |
DDC 152.4—dc23/eng/20211217
LC record available at https://lccn.loc.gov/2021058592
LC ebook record available at https://lccn.loc.gov/2021058593
eISBN: 978-1-64782-330-6
The paper used in this publication meets the requirements of the American
National Standard for Permanence of Paper for Publications and Documents
in Libraries and Archives Z39.48-1992.
H8020-Virtual-EI.indd vi 12/31/21 9:20 AM
Contents
1. WFH Is Corroding Our Trust in Each Other 1
Rebuild—and maintain—relationships.
By Mark Mortensen and Heidi K. Gardner
2. What Psychological Safety Looks Like 13
in a Hybrid Workplace
When we can’t share our whole selves, work suff ers.
By Amy C. Edmondson and Mark Mortensen
3. Write Down Your Team’s Unwritten Rules 29
It’s okay to . . . document things like what your
work styles are and how you’ll communicate.
By Liz Fosslien and Mollie West Duff y
H8020-Virtual-EI.indd vii 12/31/21 9:20 AM
Contents
4. The Endless Digital Workday 41
Stay connected when you’re always on—even
if you’re not always on together.
By Arjun Narayan, Rohan Narayana Murty, Rajath B. Das,
and Scott Duke Kominers
5. Find Your Focus and Stop Zoning Out 65
in Zoom Meetings
Tune in and get engaged.
By Sarah Gershman
6. Elevate Your Presence in a Virtual Meeting 75
It takes more than fi lters and good lighting.
By Joel Schwartzberg
7. Make Time for Small Talk in Your 85
Virtual Meetings
A bit of banter builds deeper connections.
By Bob Frisch and Cary Greene
8. Yes, Virtual Presenting Is Weird 99
Read the Zoom.
By Sarah Gershman
viii
H8020-Virtual-EI.indd viii 12/31/21 9:20 AM
Contents
9. Five Ways to Reduce Rudeness in the 109
Remote Workplace
Don’t let incivility hide behind a keyboard.
By Dana Kabat-Farr and Ré mi Labelle-Deraspe
10. Stay Mindful When You’re Working Remotely 131
Don’t just be online—be present.
By Alyson Meister and Amanda Sinclair
Index 143
ix
H8020-Virtual-EI.indd ix 12/31/21 9:20 AM
