Using Technology to Create Value (Gower HR Transformation Series)

140 Pages·2009·5.83 MB·English

by  Allan Burroughs, Cat Rickard

Using Technology
To creaTe ValUe
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Using Technology
to Create Value
Designing the Tools for the new
hr Function
Allan Boroughs and
Cat Rickard
© allan Boroughs and cat rickard 2009
all rights reserved. no part of this publication may be reproduced, stored in
a retrieval system or transmitted in any form or by any means, electronic,
mechanical, photocopying, recording or otherwise without the prior
permission of the publisher.
allan Boroughs and cat rickard have asserted their moral rights under the
Copyright, Designs and Patents Act, 1988, to be identifed as the authors of
this work.
Published by
gower Publishing limited gower Publishing company
Wey court east suite 420
Union road 101 cherry street
Farnham Burlington, VT 05401-4405
surrey gU9 7PT Usa
england
www.gowerpublishing.com
British Library Cataloguing in Publication Data
Boroughs, allan.
Using technology to create value : designing the tools for
the new hr function. -- (The gower hr transformation series)
1. Personnel management--Technological innovations.
2. Personnel management--Data processing.
i. Title ii. series iii. rickard, cat.
658.3'00285-dc22
isBn: 978-0-566-08827-8 (pbk)
isBn: 978-0-7546-8162-5 (ebk.II)
Library of Congress Cataloging-in-Publication Data
Boroughs, allan.
Using technology to create value : designing the tools for the new hr
function/by allan Boroughs and cat rickard.
p. cm. -- (The gower hr transformation series)
includes bibliographical references and index.
isBn 978-0-566-08827-8 (pbk) 1. Personnel management--Technological
innovations. 2. Management information systems. i. rickard, cat. ii. Title.
hF5549.5.T33B673 2009
658.3001'1--dc22
2009016483
Contents
List of Figures vii
List of Tables ix
Introduction xi
1 hr roles and Their Technology needs 1
2 Defning What You Really Need 27
3 Making the case for Technology 43
4 selecting the right Vendor 65
5 Designing and implementing the service 85
6 Top 10 Tips for success 109
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List of Figures
1.1 The ‘new’ hr model 2
1.2 Typical issues reducing the impact of
technology on the hr function 6
1.3 Top technology for hr 8
1.4 ssc technology 14
1.5 crM in detail 15
1.6 screen shot of best practice knowledge
management system 23
2.1 impact of poor systems 29
2.2 hr strategy and implications for hr
systems 35
2.3 recruitment and resourcing process
– recruitment 38
4.1 hr systems market overview 67
4.2 hr rFP table of contents 74
4.3 example vendor scoresheet 77
4.4 summary vendor scoring 77
5.1 hris project phases 86
ii
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List of Tables
1.1 Key hr technologies 9–10
1.2 Different functionalities 12–13
1.3 Methods for contacting the sscs 17
1.4 hrBP Management information
requirements 20–21
3.1 Using software suppliers to support
business case development 49
3.2 cost components for the hris business
case 51–52
3.3 contents of a Project initiation Document
(PiD) 57–60
4.1 Typical areas covered in a formal
evaluation plan 75–76
4.2 orion Partners top tips for vendor
demonstrations 79–81
5.1 Key components of project management 88–89
5.2 solution build activities 96–98
5.3 Types of testing 102
5.4 rollout preparation activities 104
5.5 closure checklist 106
ix