U.S Professional Services Market, 1992-1997

190 Pages·1992·12.7 MB·English

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OCTOBER
1992
PROFESSIONAL
U.S.
MARKET
SERVICES
V -
1992-1997
INPUT
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U.S. PROFESSIONAL SERVICES MARKET, 1992-1997 INPUT
Published by
INPUT
1280 Villa Street
Mountain View, CA 94041-1194
U.S.A.
U=S= Information Services
Market Analysis Program
(MAMAP)
U.S. Professional Services Market, 1992-1997
Copyright © 1992 by INPUT. All rights reserved.
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MAPP2 506 992
• • 1
U.S. PROFESSIONAL SERVICES MARKET. 1992-1997 INPUT
Abstract
This report analyzes the UcS. professional services market from 1992
through 1997 during a period when business is still feeling the impact of
the recession but is increasing use of professional services to improve
New
business. technology, particularly client/server systems and the use
of downsized applications, are highlights of the information services
industry during this period. Data include user expenditure forecasts,
vendor ranking, and merger-and-acquisition activity. Market growth
estimates are also provided for 15 industry sectors.
The professional services market is divided into four submodes: consult-
ing, software development/maintenance, application development/main-
tenance, and education and training.
This report presents the issues, trends, and key events affecting the
professional services market and identifies new and emerging strategies
and opportunities. The report contains 168 pages and 91 exhibits.
MAPF2
£)1992byINPUT. ReproductionProhibited.
Digitized by the Internet Archive
2015
in
https://archive.org/details/usprofessionalseunse_1
1
U.S. PROFESSIONAL SERVICES MARKET. 1992-1997 INPUT
Table of Contents
Introduction I-l
A. Purpose and Organization I-l
1. Purpose I-l
2c Organization 1-2
B. Scope and Methodology 1-2
1. Scope 1-2
a. Information Services Industry Structure 1-2
Mode
b. Delivery Description 1-6
2. Methckiology 1-8
a. Base-Year Expenditure Calculations 1-8
b. Market Forecasts 1-8
1. U.S. Markets I-IO
2. European Markets I-ll
n
Executive Overview n-1
A. Market Change and User Issues n-i
B. Driving Forces n-3
C. User Expenditures n-6
D. Vendor Competition n-7
E. Conclusions and Recommendations n-8
1. Conclusions n-8
2. Recommendations n-io
m
General Business Climate m-i
A. Overview m-i
B. 1991 Results for the U.S. in-4
C. Market Forces m-5
D. Summary m-12
IV Information Systems Environment IV-1
A. Needs Influencing Use ofProfessional Services IV-
B. Increasing Influence of Users IV-7
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U.S. PROFESSIONAL SERVICES MARKET, 1992-1997 INPUT
Table of Contents (Continued)
IV C. New Technology and Other Factors Impacting Professional IV-10
Services
V
Issues and Trends V-1
A. Introduction V-1
1. Key Issues and Trends in Information Systems V-1
a. Impact of the Economy V-1
b. Impact of Client/Server Technology and Downsizing V-4
c. Other Buyer Issues V-5
2. Professional Services Vendor Issues V-6
Competition V-6
a. -
b. Increased Role of Users and Downsizing V-8
B. Key Information Systems Trends for the 1990s V-9
Ic Successful Roles for Professional Services Vendors V-9
2. Current Trend for Services in Support of Client/Server V-1
and Downsizing
3e Continuing International Expansion of the IS Market V-15
C. Professional Services Market-Driving Forces V-16
D. Professional Services Market-Growth Inhibitors V-1
E. Information Services That Use Professional Services V-20
VI Market Forecast VI-
A. Market Overview VI-
B. Market Structure VI-2
C. Professional Services Market VI-4
1. Market Analysis VI-4
2. User Expenditures by Industry VI-7
3. Expenditures by Functional Area VI-9
4. Expenditures by Customer Size VI-11
D. Forecast by Submode VI-12
h Software Development Submode VI-12
2. Consulting Submode VI-15
3. Education and Training Submode VI-18
E. Analysis of the Market VI-20
F. The Contribution ofProfessional Services to Systems VI-22
Integration
G. Professional Services Initiatives Through Customer Services VI-24
H. Overall View of Professional Services VI-26
11 ©1992by INPUT. ReproductionProhibited. MAPF2
U.S. PROFESSIONAL SERVICES MARKET, 1992-1997 INPUT
Table of Contents (Continued)
Competition VII-l
A Introduction vn-1
VIM
Market Leaders
c. Segment Leaders VII-7
1. Professional Services Submodes vn-7
Overview vn-7
a.
b. Software Development vn-8
c. t^onsuiting services VII-9
d. Education and Training VII-10
e. Systems Operations VII-11
z. Federal Government Professional Services Market VII-12
J•J. Non-Federal Professional Services Market VII-13
4. Software Products Vendors VII-15
Public Accounting Firms VII-15
o. computer Manuracturers VII-16
/. 1eiecommunications venaors VII-17
D. Mergers and Acquisitions VII-17
E. Vendor Proiiles VII-20
1t. American Management oystems, inc. VII-21
a. L-ompany otrategy VII-21
b. Company Background VII-21
c. Key rToaucts ana oervices VII-21
z. American ooitware, inc. VII-21
a. i^ompany otrategy VII-21
b. Company Background VII-22
c. Key Products and Services VII-22
J. Analysts International Corporation VII-22
a. Company Strategy VII-22
b. Company Background VII-22
c. Key Products and Services VII-22
&
4. Andersen Consulting, Arthur Andersen Co., VII-23
a. Company Strategy VII-23
b. Company Background VII-23
c. Key Products and Services VII-23
5. Computer Task Group, Inc. VII-24
a. Company Strategy vn-24
b. Company Background VII-24
c. Key Products and Services VII-24
&
6. Ernst Young VII-24
a. Company Strategy VII-24
b. Company Background VII-25
c. Key Products and Services VII-25
7. International Business Machines VII-25
a. Company Strategy VII-25
Company Background vn-26
b.
c. Key Products and Services vn-26
MAPF2 © 1992by INPUT. ReoroductionProhibited.
U.S. PROFESSIONAL SERVICES MARKET, 1992-1997 INPUT
Table of Contents (Continued)
vn
8, Logicon, Inc. vn=26
a. Company Strategy vn=26
Company Background vn-26
b.
c. Key Products and Services VII-27
vm
Conclusions and Recommendations vm-i
A. Conclusions vm-i
B. Recommendations vin-3
Appendixes A. Definition of Temis A-1
B4
B. Data Base Reconciliation
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