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US Processing Services Market PDF

166 Pages·1991·11.8 MB·English
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About INPUT INPUT provides planning information, analysis, and recommendations for the information technology industries. Through market research, technology forecasting, and competitive analysis, INPUT supports client management in making informed decisions. Subscription services, proprietary research/consulting, merger/acquisition assistance, and multiclient studies are provided to users and vendors of information systems and services. INPUT specializes in the software and services industry which includes software products, systems operations, processing services, network services, systems integration, professional services, turnkey systems, and customer CASE services. Particular areas of expertise include analysis, information systems planning, and outsourcing. Many of INPUT'S professional staff members have more than 20 years' experience in their areas of specialization. Most have held senior management INPUT positions in operations, marketing, or planning. This expertise enables to supply practical solutions to complex business problems. Formed as a privately held corporation in 1974, INPUT has become a leading international research and consulting firm. Clients include more than 100 of the world's largest and most technically advanced companies. INPUT OFFICES North America International San Francisco London 1280 Villa Street INPUT LTD. CA Mountain View, 94041-1194 Piccadilly House Tel. (415) 961-3300 Fax (415) 961-3966 33/37 Regent Street London SW1Y 4NF, England New York Tel. (071) 493-9335 Fax (071) 629-0179 Atrium at Glenpointe 400 Frank W. Burr Blvd. Paris Teaneck, NJ 07666 INPUT SARL Tel. (201) 801-0050 Fax (201) 801-0441 24, avenue du Recteur Poincare 75016 Paris, France Washington, D.C. Tel. (33-1) 46 47 65 65 Fax (33-1) 46 47 69 50 INPUT, INC 1953 Gallows Road, Suite 560 Frankfurt VA Vienna, 22182 INPUT LTD. Tel. (703) 847-6870 Fax (703) 847-6872 Sudetenstrasse 9 D-6306 Langgons-Niederkleen, Germany Tel. (0) 6447-7229 Fax (0) 6447-7327 Tokyo INPUT KK Saida Building, 4-6 Kanda Sakuma-cho, Chiyoda-ku Tokyo 101, Japan Tel. (03) 3864-0531 Fax (03) 3864-4114 M&S 459/01 5/91 DECEMBE R 19 9 1 PROCESSING U.S. MARKET SERVICES 1991-1996 W <3 % INPUT 1280 Villa Street, Mountain View, California 94041-1194 (415) 961-3300 U.S. PROCESSING SERVICES MARKET, 1991-1996 INPUT Published by INPUT 1280 Villa Street Mountain View, CA 94041 -1 1 94 U.S.A. Market Analysis Program (MAP) U.S. Processing Services Market , 1991-1996 Copyright ©1991 by INPUT. All rights reserved. Printed in the United States of America. No part of this publication may be reproduced or distributed in any form or by any means, or stored in adata base orretrieval system, withoutthe prior written permission of the publisher. MAPR1 *506 • 1991 U.S. PROCESSING SERVICES MARKET, 1991-1996 INPUT Abstract This INPUT report, U.S. Processing Services Market, 1991-1996 pro- , vides forecasts and analysis for the transaction processing, utility process- ing, and other processing services submarkets. The five-year forecasts cover fifteen industry-specific and seven cross-industry markets. Lead- ing vendors are identified, market share indicated, and strategies profiled. The report discusses areas of vitality in the processing market together with issues and trends presently influencing processing services. It also provides recommendations on how vendors can take advantage of the key forces driving the market. The report contains 129 pages and 66 exhibits. MAPR1 © 1991 by INPUT. Reproduction Prohibited. 1 U.S. PROCESSING SERVICES MARKET, 1991-1996 INPUT Table of Contents I Introduction 1-1 A. Purpose and Organization 1-1 1. Purpose 1-1 2. Organization 1-2 B. Scope and Methodology 1-4 1. Scope 1-4 Information Services Industry Structure 1-4 a. Mode b. Delivery Description 1-7 2. Methodology 1-7 Base-Year Expenditure Calculations 1-9 a. b. Market Forecasts 1-9 C. Economic Assumptions 1-10 D. Related Reports 1-10 1. U.S. Markets 1-10 2. European Markets 1-10 n Executive Overview n-i A. User Issues ii- B. Driving Forces II-2 C. User Expenditures II-4 D. Vendor Competition II-6 E. Conclusions and Recommendations II-7 1. Conclusions II-7 Recommendations 2. II-9 m General Business Climate ni-i A. 1990 Results ffl-1 m-3 B. Driving Forces C. Key Trends m-4 Economic Impacts m-4 1. 2. Globalization in-5 MAPR1 © • 1991 by INPUT. Reproduction Prohibited. i 1111881 U.S. PROCESSING SERVICES MARKET, 1991-1996 INPUT Table of Contents (Continued) m V 3. Influence of Large endors IH-6 4. Outsourcing (Buy versus Make) in- Systems Management in- a. m-9 b. Solutions Buying c. Applications Maintenance and Applications in- 10 Management 5. Shifting Technology Foundation in- 10 6. The Changing Buyer in-12 D. Summary in-13 IV Information Systems Environment IV- A. Current Usage Determinants IV- B. Potential for Changing Services IV-7 C. Future Outlook IV-9 V Issues and Trends V-l A. Introduction V-l 1. Major Issues of Processing Services Buyers V-l 2. Major Issues of Processing Services Vendors V-2 3. Major Trends in Processing Services V-4 4. Driving Forces in the Processing Services Market V-6 5. Inhibitors to Growth in the Processing Services Market V-9 VI Market Forecast VI- A. Processing Services Overview VI- 1. Growth Perspective VI- 2. Market Definitions VI-2 Transaction Processing Market Sector VI-3 a. b. Utility Processing Market Sector VI-3 “Other” Processing Services VI-5 c. 3. Processing Services Forecast VI-5 4. Vendor Overview VI-8 B. Forces Impacting the Processing Services Market VI-10 C. Submode Market Forecasts VI- 11 1. Transaction Processing Services Market VI-11 2. Utility Processing Services Market VI-18 3. “Other” Processing Services Market VI-19 •• 11 0199 by INPUT. Reproduction Prohibited. MAPR1 181 U.S. PROCESSING SERVICES MARKET, 1991-1996 INPUT Table of Contents (Continued) Competition VII- VIM A. Introduction VIM B. Market Leaders VIM C. Competitive Issues D. Segment Leaders VII- 1. Transaction Processing Services VII-8 2. Utility Processing Services VII-9 3. “Other” Processing Services VII- 1 E. Vendor Profiles VII- 12 VIM 1. Affiliated Computer Systems, Inc. 3 VIM Company Strategy 3 a. VIM b. Company Background 3 VIM c. Key Products and Services 3 2. Anacomp, Inc. VII- 14 VIM Company Strategy 4 a. Company Background VII- 14 b. VIM Key Products and Services 4 c. VIM 3. Automatic Data Processing, Inc 5 VIM Company Strategy 5 a. b. Company Background VII- 15 Key Products and Services VII- 16 c. VIM 4 Comdisco Disaster Recovery Services, Inc. 6 . Company Strategy VII- 16 a. VIM Company Background 6 b. Key Products and Services VII- 17 c. 5. First Financial Management Corporation VII- 17 Company Strategy VII- 17 a. VIM Company Background 7 b. VIM c. Key Products and Services 8 VIM 6. Litton Computer Services 9 Company Strategy VII- 19 a. b. Company Background VII- 19 Key Products and Services VII- 19 c. 7. Shared Medical Systems Corporation VII-20 Company Strategy VII-20 a. Company Background VII-20 b. Key Products and Services VII-20 c. MAPR1 C 1991 by INPUT. Reproduction Prohibited. Ill 1 U.S. PROCESSING SERVICES MARKET, 1991-1996 INPUT Table of Contents (Continued) vm Conclusions and Recommendations vin-i A. Conclusions VIII- B. Recommendations VIII-3 Appendixes A. Definition of Terms A-l B. Forecast Data Base B-l iv © 1991 by INPUT. Reproduction Prohibited. MAPR1

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