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US Information Services Annual Report 1994 PDF

164 Pages·1994·10.1 MB·English
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APRIL 1994 U.S. Information Services Annual Report 1994 INPUT ' Frankfurt* London • New York • Paris • San Francisco • Tokyo* Washington, D.C. International IT Intelugence Sei^vices INPUT Worldwide Qients make informed decisions more quickly and economically by using INPUT'S Frankfurt services. Since 1974, infomiation technology (IT) users and vendors throughout the SudetenstraBe 9 worid have relied on INPUT fordata, research, objective analysis and insightful D-35428 Langgons- opinions to prepare their plans, maricet assessments and business directions, Niederkleen particularly in computer software and services. Germany Tel. +49 (0) 6447-7229 Contact us today to learn how yourcompany can use INPUT'S knowledge and Fax +49 6447-7327 (0) experience to grow and profit in the revolutionary IT worid ofthe 1990s. London 17 Hill Street WIX Subscription Services Databases London 7FB England Information Services Markets Software and Services Market Tel. +44 (0) 71 493-9335 Fax +44 (0)71 629-0179 - Woridwide and country data Forecasts Software and Services Vendors New York - Vertical industry analysis 400 Frank W. Burr Blvd. U.S. Federal Government Business Integration Markets Teaneck, NJ 07666 - Procurement Plans (PAR) U.S.A. Client/Server Applications and Directions - Forecasts Tel. 1 (201) 801-0050 - Awards (FAIT) Fax 1 (201)801-0441 Client/Server Software Commercial Application (LEADS) Paris Outsourcing Markets 24, avenue du Recteur Infomiation Services Vendor Custom Projects Poincard Profiles and Analysis 75016 Paris EDI/Electronic Commerce — France For Vendors analyze: Tel. +33 (1)46 47 65 65 U.S. Federal Government IT Fax +33 (1)46 47 69 50 Markets • Market strategies and tactics IT Customer Services Directions • Product/service opportunities San Francisco (Europe) • Customer satisfaction levels 1881 Landings Drive Mountain View • Competitive positioning CA 94043-0848 • Acquisition targets Service Features U.S.A. — Tel. 1 (415) 961-3300 For Buyers evaluate: Fax 1 (415) 961-3966 Research-based reports on trends, etc. (Over 100 in-depth reports a year) • Specific vendor capabilities Tokyo • Outsourcing options Saida Building, 4-6, Frequentbulletins on events, issues, • Systems plans Kanda Sakuma-cho etc. • Peer position Chiyoda-ku, Tokyo 101 5-yearmaiket forecasts Japan Tel. +81 3 3864-0531 Other Services Competitive analysis Fax +81 3 3864-4114 Access to experienced consultants Washington, D.C. Acquisition/partnership searches 1953 Gallows Road Immediate answers to questions Suite 560 VA On-site presentations Vienna, 22182 U.S.A. Annual conference Tel. 1 (703) 847-6870 Fax 1 (703) 847-6872 M&S459/01 2/94 U.S. INFORMATION SERVICES ANNUAL REPORT, 1994 INPUT Abstract input's 1994 Information Services Annual Report provides a concise look at the $136 billion dollar U.S. market for informa- tion services and products. Designed for the business executive or analyst who needs an understanding ofthe entire industry, this report identifies major buyer issues, technology and mar- ket trends, driving forces, leading vendors and their market shares and offers recommendations and conclusions for each of the major product/service markets tracked by INPUT: • Professional services (Information technology-related) • Systems integration • Outsourcing • Processing services • Network services • Applications software/turnkey systems products • Systems software products This report contains 148 pages and 70 exhibits. MMIS ©1994by INPUT. Reproduction Prohibited. U.S. INFORMATION SERVICES ANNUAL REPORT, 1994 INPUT Published by INPUT 1881 Landings Drive Mountain View, CA 94043-0848 U.S.A. U.S. Information Services Market Analysis Program U.S. Information Services Annual Report, 1994 Copyright © 1 994 by INPUT. All rights reserved. Printed in the United States of America. No part of this publication may be reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of the publisher. The information provided in this report shall be used only by the employees of and within the current corporate structure of INPUTs clients, and will not be disclosed to any other organization or person including parent, subsidiary or affiliated organization without prior written consent of INPUT. • INPUT exercises its best efforts in preparation of the information provided in this report and believes the information contained herein to be accurate. However, INPUT shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided. MMIS-637* 1994 1 U.S. INFORMATION SERVICES ANNUAL REPORT. 1994 INPUT Table of Contents Introduction I-l A. Purpose and Organization I-l B. Scope 1-3 C. Methodology 1-3 1. Base-Year Expenditure Calculations 1-7 2. Market Forecasts 1-7 D. Economic Assumptions 1-8 E. Related Reports 1-9 Executive Overview II- A. General Business Climate II-l B. Market Forces II-4 1. Slower Economic Recovery II-5 2. Globalization II-7 3. Large Vendors II-7 4. The Information Superhighway II-9 5. Outsourcing II-9 6. Technological Shifts 11-10 7. Changing Buyer 11-12 8. Convergence 11-12 C. Market Size and Forecast, 1993-1998 11-13 D. Leading Industry Vendors 11-19 Summary E. 11-22 Professional Services Market Analysis III-l A. Market Trends III-l B. User Needs and Technological Factors III-2 1. User Needs III-2 2. Technological Factors III-4 3. Impact ofClienVServer Technology III-5 MMIS © 1994by INPUT. Reproduction Prohibited. i U.S. INFORMATION SERVICES ANNUAL REPORT, 1994 INPUT c. Driving Forces and Inhibiting Factors III-7 1. Driving Forces III-7 2. Inhibiting Factors III-10 3. Bilhng Rates Issues III-12 D. Market Size and Forecast, 1993-1998 III-13 E. Vendor Competition III-17 F. Conclusions and Recommendations III-20 1. Conclusions III-20 Systems Integration Market Analysis IV-1 A Major Buyer Issues IV-1 1. Overview IV-1 2. User Needs/Issues IV-1 B. Market Size and Forecast, 1993-1998 IV-3 1. Recovery ofU.S. SI Market IV-3 C. Driving Forces and Inhibiting Factors IV-5 1. Driving Forces IV-5 - 2. Inhibiting Factors IV-6 D. Vendor Competition IV-7 1. Analysis of Competition IV-7 2. Market Shares rv-8 E. Recommendations rv-io V Outsourcing Market Analysis V-1 A Information Systems Outsourcing V-1 1. Platform and Applications Operations V-1 2. Desktop Services V-2 3. Network Management V-3 4. Business Operations V-3 B. Market Size and Forecast, 1993-1998 V-5 C. T3rpes of Outsourcing Arrangements V-6 1. Platform and Applications Operations V-7 2. Desktop Services V-9 Network Management V-11 3. 4. Business Operations V-11 D. Vendor Competition, 1992 V-12 ©1994by INPUT. ReproductionProhibited. MMIS ii Q U.S. INFORMATION SERVICES ANNUAL REPORT. 1994 INPUT V E. Conclusions V-14 Conclusions V-14 1. 2. Recommendations V-16 VI Processing Services Market Analysis VI-1 XV* TTctAT Tgqiiaq VI-1 B. Driving Forces and Inhibiting Factors VI-3 1. Driving Forces VI-3 ,2. Inhibiting Factors Vi-O C. Market Size and Forecast, 1993-1998 VI-6 D. Vendor Competition VI-8 E. Conclusions Vi-y 1. Expenditures \VnL-zQf Demand VT in 2. V 1-iU 3. Opportunities Vi-iU 4. Rate of Growth V 1-i1 F. Recommendations Vi-i1 1. Leverage Advantages \VTJi-1i11 2. Transaction Volxmies V 1-iz V 3. Specialized Needs VT 19 \n 4. Breadth ofServices Vi-1io VII Network Services Market Analysis TV7iTlT-11 VIM A. Industry Status and User Issues VIM 1. Network Services Marketing Trends 2. Vendor Strategies VII-3 B. Driving Forces and Market Inhibitors VII-4 VIM 1. Driving Forces 2. Market Inhibitors VII-6 C. Market Size and Forecast, 1993-1998 VII-7 1. Overall Market VII-7 2. User Expenditures by Industry and Generic Sectors VII-8 D. Vendor Competition VII-9 VIMl E. Conclusions and Recommendations VIMl Conclusions 1. VIM3 Recommendations 2. MMIS © 1994by INPUT. Reproduction Prohibrted. Hi 111 U.S. INFORMATION SERVICES ANNUAL REPORT, 1994 INPUT VIII Applications Software Products and Turnkey Systems Market Analysis VIII- A User Issues VIII- 1. Growing Importance ofthe User VIII- B. Vendor Issues VIII-3 1. Changing Market VIII-3 2. Pricing VIII-4 3. Marketing Issues VIII-6 4. Open Systems VIII-7 C. Market Size and Forecasts, 1993-1998 VIII-7 D. Vendor Competition VIII-10 E. Conclusions and Recommendations VIII-12 IX Systems Software Products Market Analysis IX-1 A User Issues and Trends IX-1 B. Driving Forces IX-5 1. Slow Growth Economy IX-6 2. Open Systems IX-6 3. Interoperability Requirements IX-7 C. Market Size and Forecast, 1993-1998 IX-8 D. Vendor Competition IX-11 E. Conclusions and Recommendations IX-14 Appendix A. List of Companies A-1 MMIS IV .©1994by INPUT. Reproduction Prohibited.

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