US Information Services Annual Report 1994

164 Pages·1994·10.1 MB·English

APRIL
1994
U.S. Information Services
Annual Report
1994
INPUT '
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M&S459/01 2/94
U.S. INFORMATION SERVICES ANNUAL REPORT, 1994 INPUT
Abstract
input's 1994 Information Services Annual Report provides a
concise look at the $136 billion dollar U.S. market for informa-
tion services and products. Designed for the business executive
or analyst who needs an understanding ofthe entire industry,
this report identifies major buyer issues, technology and mar-
ket trends, driving forces, leading vendors and their market
shares and offers recommendations and conclusions for each of
the major product/service markets tracked by INPUT:
• Professional services (Information technology-related)
• Systems integration
• Outsourcing
• Processing services
• Network services
• Applications software/turnkey systems products
• Systems software products
This report contains 148 pages and 70 exhibits.
MMIS
©1994by INPUT. Reproduction Prohibited.
U.S. INFORMATION SERVICES ANNUAL REPORT, 1994 INPUT
Published by
INPUT
1881 Landings Drive
Mountain View, CA 94043-0848
U.S.A.
U.S. Information Services
Market Analysis Program
U.S. Information Services Annual Report, 1994
Copyright © 1 994 by INPUT. All rights reserved.
Printed in the United States of America.
No part of this publication may be reproduced or
distributed in any form, or by any means, or stored in a
database or retrieval system, without the prior written
permission of the publisher.
The information provided in this report shall be used only
by the employees of and within the current corporate
structure of INPUTs clients, and will not be disclosed to
any other organization or person including parent,
subsidiary or affiliated organization without prior written
consent of INPUT.
•
INPUT exercises its best efforts in preparation of the
information provided in this report and believes the
information contained herein to be accurate. However,
INPUT shall have no liability for any loss or expense that
may result from incompleteness or inaccuracy of the
information provided.
MMIS-637* 1994
1
U.S. INFORMATION SERVICES ANNUAL REPORT. 1994 INPUT
Table of Contents
Introduction I-l
A. Purpose and Organization I-l
B. Scope 1-3
C. Methodology 1-3
1. Base-Year Expenditure Calculations 1-7
2. Market Forecasts 1-7
D. Economic Assumptions 1-8
E. Related Reports 1-9
Executive Overview
II-
A. General Business Climate II-l
B. Market Forces II-4
1. Slower Economic Recovery II-5
2. Globalization II-7
3. Large Vendors II-7
4. The Information Superhighway II-9
5. Outsourcing II-9
6. Technological Shifts 11-10
7. Changing Buyer 11-12
8. Convergence 11-12
C. Market Size and Forecast, 1993-1998 11-13
D. Leading Industry Vendors 11-19
Summary
E. 11-22
Professional Services Market Analysis III-l
A. Market Trends III-l
B. User Needs and Technological Factors III-2
1. User Needs III-2
2. Technological Factors III-4
3. Impact ofClienVServer Technology III-5
MMIS © 1994by INPUT. Reproduction Prohibited. i
U.S. INFORMATION SERVICES ANNUAL REPORT, 1994 INPUT
c. Driving Forces and Inhibiting Factors III-7
1. Driving Forces III-7
2. Inhibiting Factors III-10
3. Bilhng Rates Issues III-12
D. Market Size and Forecast, 1993-1998 III-13
E. Vendor Competition III-17
F. Conclusions and Recommendations III-20
1. Conclusions III-20
Systems Integration Market Analysis IV-1
A
Major Buyer Issues IV-1
1. Overview IV-1
2. User Needs/Issues IV-1
B. Market Size and Forecast, 1993-1998 IV-3
1. Recovery ofU.S. SI Market IV-3
C. Driving Forces and Inhibiting Factors IV-5
1. Driving Forces IV-5
-
2. Inhibiting Factors IV-6
D. Vendor Competition IV-7
1. Analysis of Competition IV-7
2. Market Shares rv-8
E. Recommendations rv-io
V
Outsourcing Market Analysis V-1
A
Information Systems Outsourcing V-1
1. Platform and Applications Operations V-1
2. Desktop Services V-2
3. Network Management V-3
4. Business Operations V-3
B. Market Size and Forecast, 1993-1998 V-5
C. T3rpes of Outsourcing Arrangements V-6
1. Platform and Applications Operations V-7
2. Desktop Services V-9
Network Management V-11
3.
4. Business Operations V-11
D. Vendor Competition, 1992 V-12
©1994by INPUT. ReproductionProhibited. MMIS
ii
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U.S. INFORMATION SERVICES ANNUAL REPORT. 1994 INPUT
V
E. Conclusions V-14
Conclusions V-14
1.
2. Recommendations V-16
VI Processing Services Market Analysis VI-1
XV* TTctAT Tgqiiaq VI-1
B. Driving Forces and Inhibiting Factors VI-3
1. Driving Forces VI-3
,2. Inhibiting Factors Vi-O
C. Market Size and Forecast, 1993-1998 VI-6
D. Vendor Competition VI-8
E. Conclusions Vi-y
1. Expenditures \VnL-zQf
Demand VT in
2. V 1-iU
3. Opportunities Vi-iU
4. Rate of Growth V 1-i1
F. Recommendations Vi-i1
1. Leverage Advantages \VTJi-1i11
2. Transaction Volxmies V 1-iz
V 3. Specialized Needs VT 19
\n
4. Breadth ofServices Vi-1io
VII Network Services Market Analysis TV7iTlT-11
VIM
A. Industry Status and User Issues
VIM
1. Network Services Marketing Trends
2. Vendor Strategies VII-3
B. Driving Forces and Market Inhibitors VII-4
VIM
1. Driving Forces
2. Market Inhibitors VII-6
C. Market Size and Forecast, 1993-1998 VII-7
1. Overall Market VII-7
2. User Expenditures by Industry and
Generic Sectors VII-8
D. Vendor Competition VII-9
VIMl
E. Conclusions and Recommendations
VIMl
Conclusions
1.
VIM3
Recommendations
2.
MMIS © 1994by INPUT. Reproduction Prohibrted. Hi
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U.S. INFORMATION SERVICES ANNUAL REPORT, 1994 INPUT
VIII Applications Software Products and Turnkey
Systems Market Analysis VIII-
A
User Issues VIII-
1. Growing Importance ofthe User VIII-
B. Vendor Issues VIII-3
1. Changing Market VIII-3
2. Pricing VIII-4
3. Marketing Issues VIII-6
4. Open Systems VIII-7
C. Market Size and Forecasts, 1993-1998 VIII-7
D. Vendor Competition VIII-10
E. Conclusions and Recommendations VIII-12
IX Systems Software Products Market Analysis IX-1
A
User Issues and Trends IX-1
B. Driving Forces IX-5
1. Slow Growth Economy IX-6
2. Open Systems IX-6
3. Interoperability Requirements IX-7
C. Market Size and Forecast, 1993-1998 IX-8
D. Vendor Competition IX-11
E. Conclusions and Recommendations IX-14
Appendix
A. List of Companies A-1
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IV .©1994by INPUT. Reproduction Prohibited.