Up the Organization: How to Stop the Corporation from Stifling People and Strangling Profits PDF
Preview Up the Organization: How to Stop the Corporation from Stifling People and Strangling Profits
Table of Contents Title Page Copyright Page A WARREN BENNIS BOOK BOOKS IN THE WARREN BENNIS SIGNATURE SERIES Foreword PUBLISHER’S NOTE Robert Townsend’s Cure for Management Heartburn How Robert Townsend Talked Me out of Getting an MBA Up the Publisher: On Editing Robert Townsend Dedication Epigraph WHAT THIS BOOK IS MEMORANDUM A ADVERTISING ALPHABETICAL ORDER ASSISTANTS-TO AND MAKE-WORKING B BIBLIOGRAPHY BIG WHEELS IN LITTLE COMPANIES BOSS, HOW TO RETIRE THE BUDGETS C CALL YOURSELF UP CHAIRMAN OF THE EXECUTIVE COMMITTEE COMPROMISE AND KING SOLOMON COMPUTERS AND THEIR PRIESTS CONFERENCE BOARD: WHAT OTHERS DID, DON’T CONFLICT WITHIN THE ORGANIZATION CONTACTS CONTROLLERS AND ACCOUNTING CONVICTION VS. EGO D DECISIONS DELEGATION OF AUTHORITY DIRECTORS, BOARD OF: THE BACK-SEAT DRIVERS DISOBEDIENCE AND ITS NECESSITY E EJACULATION, PREMATURE EMPLOYMENT CONTRACTS AND WHY NOT EPAULETS FOR THE CHIEF EXECUTIVE EXCELLENCE: OR WHAT THE HELL ARE YOU DOING HERE? EXCUSES EXPENSE ACCOUNTS: THEORY X DISEASE F FAIRNESS, JUSTICE, AND OTHER ODDITIES FAMILY BAGGAGE FIRING PEOPLE G GEOGRAPHY, RESPECT FOR GIFTS FROM SUPPLIERS GOING A LITTLE BIT PUBLIC H HARVARD BUSINESS SCHOOL HEADHUNTERS HUBRIS, THE SIN OF I INCENTIVE COMPENSATION AND PROFIT SHARING INDIRECTION: DON’T NEGLECT IT INSTITUTION, ON NOT BECOMING AN INVESTMENT BANKERS INVESTORS: KEEPING THEM INFORMED J JOB DESCRIPTIONS—STRAIT JACKETS K KILLING THINGS, V.P. IN CHARGE OF L LABOR UNIONS LAWYERS CAN BE LIABILITIES LEADERSHIP M MANAGEMENT AND “TOP” MANAGEMENT MANAGEMENT CONSULTANTS MARKETING MARS, MAN FROM MEETINGS MEMORANDUM, THE LAST MERGERS, CONGLOBULATIONS, AND JOINT FAILURES MESSAGE TO CHIEF EXECUTIVES MISTAKES MISTRESSES MOONLIGHTING MOVING THE HEAD OFFICE N NEPOTISM, THE SMELL OF NO-NO’S O OBJECTIVES OFFICE HOURS OFFICE PARTY, HOW NOT TO DO THE ANNUAL ORGANIZATION CHARTS: RIGOR MORTIS P PEOPLE PERSONNEL (PEOPLE VS.) PLANNING, LONG-RANGE: A HAPPENING POLICY MANUALS P.R. DEPARTMENT, ABOLITION OF PRESIDENT’S SALARY (IS HE REALLY WORTH $250,000?) PROMISES PROMOTION, FROM WITHIN PUBLIC ACCOUNTANTS AND THE AUDIT COMMITTEE PURCHASING DEPARTMENT PUTTING ON WEIGHT R RACISM REORGANIZING RETIREMENT, MANDATORY S SALARY REVIEW: ANNUAL ENCOUNTER GROUP SALESMEN SECRECY: A CHILD’S GARDEN OF DISEASES SECRETARY, FREEDOM FROM A SMALL COMPANIES STAFF SERVICES (STENO POOL) STOCKHOLDERS STOCK OPTIONS AND DEMOCRACY T TAX ADVICE TEAMS, TWO-MAN—GOOD AND BAD TELEPHONE OPERATORS THANKS TIME: THREE THOUGHTS ON IT TITLES ARE HANDY TOOLS TOO MUCH VS. TOO LITTLE TRAINING U UNDERPAID V VACATION POLICY: GO WHEN YOU PLEASE W WASHINGTON, D.C., RELATIONS WITH WEARING OUT YOUR WELCOME APPENDIX: RATE YOUR BOSS AS A LEADER - Score each characteristic from 0 to 10 Appendix A: Townsend’s Third Degree in Leadership Appendix B: No Reserved Parking: The Guerrilla Life of Robert Townsend FURTHER “UP THE ORGANIZATION” Acknowledgments Copyright © 2007 by the Townsend Family Trust. All rights reserved. Published by JosseyBass A Wiley Imprint 989 Market Street, San Francisco, CA 94103-1741 www.josseybass.com Wiley Bicentennial logo: Richard J. Pacifico No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, Inc., 222 Rosewood Drive, Danvers, MA 01923, 978-750-8400, fax 978-646- 8600, or on the Web at www.copyright.com. Requests to the publisher for permission should be addressed to the Permissions Department,John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, 201-748- 6011, fax 201-748-6008, or online at www.wiley.com/go/permissions. Limit of Liability/Disclaimer of Warranty: While the publisher and author have used their best efforts in preparing this book, they make no representations or warranties with respect to the accuracy or completeness of the contents of this book and specifically disclaim any implied warranties of merchantability or fitness for a particular purpose. No warranty may be created or extended by sales representatives or written sales materials. The advice and strategies contained herein may not be suitable for your situation.You should consult with a professional where appropriate. Neither the publisher nor author shall be liable for any loss of profit or any other commercial damages, including but not limited to special, incidental, consequential, or other damages. JosseyBass books and products are available through most bookstores.To contact JosseyBass directly call our Customer Care Department within the U.S. at 800-956-7739, outside the U.S. at 317-572-3986, or fax 317-572-4002. JosseyBass also publishes its books in a variety of electronic formats. Some content that appears in print may not be available in electronic books. The chapter titled “Further ‘Up the Organization’” was originally published in the July 1970 issue of Playboy. Library of Congress Cataloging-in-Publication Data Townsend, Robert, 1920-1998 Up the organization : how to stop the corporation from stifling people and strangling profits / Robert Townsend ; foreword by Warren Bennis.—Commemorative ed. p. cm. ISBN 978-0-7879-8775-6 (cloth) 1. Management. I. Title. HD31.T67 2007 658—dc22 2007007195 HB Printing A WARREN BENNIS BOOK This collection of books is devoted exclusively to new and exemplary contributions to management thought and practice. The books in this series are addressed to thoughtful leaders, executives, and managers of all organizations who are struggling with and committed to responsible change. My hope and goal is to spark new intellectual capital by sharing ideas positioned at an angle to conventional thought—in short, to publish books that disturb the present in the service of a better future.
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