(cid:2) TrimSize:6inx9in Roberto545798 ffirs.tex V1-02/28/2019 1:07pm Pagei “Professor Michael Roberto has done us a great favor in unmasking barriers to creativity inorganizations.Companiesdon’tlackcreativepeople;rather,theystiflecreativitythrough whatRobertocallsoutdatedmindsets.Overcomethose,andcreativepeoplewillflourish. Everyleaderandmanagershouldreadthisimportantbooktounleashthecreativeenergyin theirorganizations.” —MortenHansen–AuthorofGreatatWork,andProfessor, UniversityofCalifornia–Berkeley “Creativityisthecornerstoneofdisruptivesuccesstoday,andRoberto’sgeniusliesinpre- sentingitnotasapre-ordainedtrait,butonewhichanyonecanlearn.Througharichweb ofstories,Robertogivesyouasystemtofosterthebeginner’smind,createanenvironment ofcuriosity,vision,andexploration,andunleashthecreativepotentialwithinyourselfand yourteam.” —Dr.DarriaLongGillespie–EmergencyPhysician, CNNMedicalExpert,&AuthorofMomHacks “Organizationsofeverykindmorethaneverneedtofindwaystobecreativeandinnovative. Inthisnewbookfullofinsightsandilluminatingexamples,MichaelRobertoshowshow leaderscanrisetothechallenge.” —DanielDiermeier–Provost,TheUniversityofChicago (cid:2) (cid:2) “Withtheexponentialdevelopmentofartificialintelligenceandrobotics,acompany’sdigital transformationultimatelyrequiresemployees’transformation.UnlockingCreativityisamust- readforallbusinessleaders,inJapanandbeyond.Itprovidesagreatguidepostforunleashing employees’creativity.” —ShingoKonomoto–President&CEO,NomuraResearchInstitute “MichaelRobertohasnailedittothewallinUnlockingCreativity.Michael’sgiftofstorytelling bringtolifethemostcriticalattributethatweneedintodays’competitivelandscape–creative talent.Anessentialreadforanyorganizationseekingexponentialbreakoutgrowth.” —JamesBrady–ChiefOperatingOfficer,GrantThornton “Theinnovationandgrowthenginesoftoday’sorganizationsdependmorethaneveronnur- turingthecreativeprocess.Throughtheuseofinspiring,engagingandrelatableexamples, whichrangefromDisneytotheFooFighters,Robertohelpsusinternalizecommonmind- setsthatblockthecreativeprocess.Byemphasizingtheimportanceofdesigningworkfor creativity to establishing a brain trust, he provides leaders with a thoughtful playbook and practicalinsightsforhowtobreakfreefromstiflingmindsetstounleashthecreativeprocess intheirteams.” —HeideAbelli–SeniorVicePresident, ProductManagement,Skillsoft (cid:2) (cid:2) TrimSize:6inx9in Roberto545798 ffirs.tex V1-02/28/2019 1:07pm Pageii “Thisisagreatfoundationalbookforanyonethinkingaboutshiftingthecultureattheirorga- nization and viewing it from a different perspective. Through Michael Roberto’s research ofindividualsandcompaniesandhisdesignthinkingrecommendations,leaderswillexplore newwaystotapintothecreativityoftheprofessionalswithwhomtheywork.” —RobertDiMuccio–Chairman,PresidentandCEO,Amica MutualInsuranceCompany “MichaelRobertohasdoneityetagain.InUnlockingCreativity,heweaveshumor,history, and research together into an enjoyable read, but more importantly a useful reference for allleaders.Hechallengesmanyofourlong-held,yetinvalid,beliefswhileprovidingsound guidanceforinnovatorseverywhere.” —JDSchramm–MBAClassof1978LecturerinOrganizational Behavior,StanfordUniversityGraduateSchoolofBusiness (cid:2) (cid:2) (cid:2) (cid:2) TrimSize:6inx9in Roberto545798 ffirs.tex V1-02/28/2019 1:07pm Pageiii U N L O C K I N G Creativity HOW TO SOLVE ANY PROBLEM AND MAKE THE BEST DECISIONS BY SHIFTING CREATIVE MINDSETS (cid:2) (cid:2) Michael A. Roberto (cid:2) (cid:2) TrimSize:6inx9in Roberto545798 ffirs.tex V1-02/28/2019 1:07pm Pageiv Copyright©2019byJohnWiley&Sons,Inc.Allrightsreserved. PublishedbyJohnWiley&Sons,Inc.,Hoboken,NewJersey. PublishedsimultaneouslyinCanada. Nopartofthispublicationmaybereproduced,storedinaretrievalsystem,ortransmittedinanyform orbyanymeans,electronic,mechanical,photocopying,recording,scanning,orotherwise,exceptas permittedunderSection107or108ofthe1976UnitedStatesCopyrightAct,withouteitherthe priorwrittenpermissionofthePublisher,orauthorizationthroughpaymentoftheappropriate per-copyfeetotheCopyrightClearanceCenter,Inc.,222RosewoodDrive,Danvers,MA01923, (978)750–8400,fax(978)646–8600,orontheWebatwww.copyright.com.Requeststothe PublisherforpermissionshouldbeaddressedtothePermissionsDepartment,JohnWiley&Sons,Inc., 111RiverStreet,Hoboken,NJ07030,(201)748–6011,fax(201)748–6008,oronlineathttp:// www.wiley.com/go/permissions. LimitofLiability/DisclaimerofWarranty:Whilethepublisherandauthorhaveusedtheirbestefforts inpreparingthisbook,theymakenorepresentationsorwarrantieswithrespecttotheaccuracyor completenessofthecontentsofthisbookandspecificallydisclaimanyimpliedwarrantiesof merchantabilityorfitnessforaparticularpurpose.Nowarrantymaybecreatedorextendedbysales representativesorwrittensalesmaterials.Theadviceandstrategiescontainedhereinmaynotbe suitableforyoursituation.Youshouldconsultwithaprofessionalwhereappropriate.Neitherthe publishernorauthorshallbeliableforanylossofprofitoranyothercommercialdamages,including butnotlimitedtospecial,incidental,consequential,orotherdamages. Forgeneralinformationonourotherproductsandservicesorfortechnicalsupport,pleasecontactour CustomerCareDepartmentwithintheUnitedStatesat(800)762–2974,outsidetheUnitedStatesat (cid:2) (317)572–3993orfax(317)572–4002. (cid:2) Wileypublishesinavarietyofprintandelectronicformatsandbyprint-on-demand.Somematerial includedwithstandardprintversionsofthisbookmaynotbeincludedine-booksorin print-on-demand.IfthisbookreferstomediasuchasaCDorDVDthatisnotincludedinthe versionyoupurchased,youmaydownloadthismaterialathttp://booksupport.wiley.com.Formore informationaboutWileyproducts,visitwww.wiley.com. LibraryofCongressCataloging-in-PublicationData Names:Roberto,MichaelA.,author. Title:Unlockingcreativity:howtosolveanyproblemandmakethebest decisions/MichaelA.Roberto. Description:Hoboken,NewJersey:JohnWiley&Sons,Inc.,[2019]|Includes bibliographicalreferencesandindex.| Identifiers:LCCN2018043694(print)|LCCN2018045131(ebook)|ISBN 9781119545767(AdobePDF)|ISBN9781119545835(ePub)|ISBN9781119545798 (hardcover) Subjects:LCSH:Creativeabilityinbusiness.|Creativethinking.|Decision making.|Problemsolving. Classification:LCCHD53(ebook)|LCCHD53.R5962019(print)|DDC 658.4/03—dc23 LCrecordavailableathttps://lccn.loc.gov/2018043694 COVERDESIGN:PAULMcCARTHY COVERIMAGE:©GETTYIMAGES:CLASSENRAFAEL/EYEEM PrintedintheUnitedStatesofAmerica 10987654321 (cid:2) (cid:2) TrimSize:6inx9in Roberto545798 ffirs.tex V1-02/28/2019 1:07pm Pagev To all my teachers from childhood, who stimulated my curiosity and creativity, and most especially to Kristin, the most caring and dedicated elementary school teacher from whom a child could learn. (cid:2) (cid:2) (cid:2) (cid:2) TrimSize:6inx9in Roberto545798 ffirs.tex V1-02/28/2019 1:07pm Pagevi (cid:2) (cid:2) (cid:2) (cid:2) TrimSize:6inx9in Roberto545798 ftoc.tex V1-11/12/2018 2:46pm Pagevii CONTENTS Preface ix Chapter 1 The Resistance to New Ideas 1 Chapter 2 The Linear Mindset 21 Chapter 3 The Benchmarking Mindset 43 Chapter 4 The Prediction Mindset 67 (cid:2) (cid:2) Chapter 5 The Structural Mindset 87 Chapter 6 The Focus Mindset 113 Chapter 7 The Naysayer Mindset 137 Chapter 8 Leader as Teacher 159 Resources 179 Acknowledgments 181 About the Author 185 Index 187 vii (cid:2) (cid:2) TrimSize:6inx9in Roberto545798 ftoc.tex V1-11/12/2018 2:46pm Pageviii (cid:2) (cid:2) (cid:2)