UM8000 System Admin Help Guide

469 Pages·2008·2.6 MB·English

Navigating the Administration Console
The UNIVERGE® UM8000 Administration Console is used to handle most messaging system administration tasks and is
accessed using a monitor and keyboard attached to the console or a desktop computer that is connected to the same
network as the messaging system server.
See
Administration Console Overview
Using System Administration Help
Logging On and Logging Off for System Managers
Registering the Messaging System
Stopping and Starting the Linux Operating System
Navigating the Administration Console 1
Administration Console Overview
Administrator tasks for the messaging system are accomplished using the Administration Console user interface. It is
accessed from a networked computer.
Introducing the Main Menu
The Main Menu appears when you first log on. The main menu consists of a Navigation Pane and a page with
information about the product. The product information includes the version, system time, current mode, and the
amount of recording time remaining on the system.
The Main Menu also has a link Important Information regarding this system, click the link to display the information.
On the left side of each system page is a Navigation Pane that contains links to the Administration Console pages. Each
link in the Navigation Pane, contains one or more pages with related fields.
Click the + symbol beside a category name to display links to the pages within the category. Click a page name to
display the page. Click Expand All to display links to all pages within all categories. Click Collapse all to display only
the main categories.
Main Categories Expanded View
Click to collapse or
Click to show all categories hide categories. Click to return
to the Main
Menu.
Quick
Links
Main
Categories
Click to open the
Greetings page.
Click + symbol
to show expand
a category.
Main Categories
Quick Links. Use Quick Links to access the Subscribers Profile, Port Status, or Server Control pages.
Subscribers. Use to create subscriber templates and configure individual subscriber and guest settings. Pages in this
category enable you to set passwords, account permissions, phone greetings, call processing, and transfer settings. To
see additional profiles click the Search, Previous, or Next icons on the Profiles page. For more information, see
Searching for a Subscriber.
Call Management. Use to specify how the messaging system answers, routes, transfers, and records calls. Settings
include call handling settings for the operator, opening greeting, any routing applications and menus, languages, and
voice detect applications. Click the Search, Previous, or Next icons to browse the individual records.
Groups. Use to create or configure message groups, directory groups, and directory menus. Click the Search,
Previous, or Next icons to access individual records.
Hotel Guests. Use to configure hotel guest settings. These settings include greetings, passwords, wake-up calls, call
handling, and message waiting notification. Click the Search, Previous, or Next icons to access individual records.
NOTE
THE HOTEL GUEST PAGES ARE AVAILABLE ONLY IF THE OPTIONAL HOSPITALITY PACKAGE IS INSTALLED.
Reports. Use to generate reports of subscriber-based or system-based information, including message activity,
message groups, phone sign-ins, disk storage, administration access, port usage, and software information.
Navigating the Administration Console 2
Network. Use to add and view locations within the messaging system network. To view additional sites, click Search
or the Previous and Next icons.
NOTE
THE NETWORK PAGES ARE AVAILABLE ONLY IF A MULTIPLE SITE LICENSE IS PURCHASED.
System. Use to set general information about the messaging system, including site contact information, message
storage and playback settings, system prompts, schedules, port settings, and phone system integration.
Port Status. Use to review the current port or incoming phone line activity and status.
Server Control. Use to start or stop the messaging system software.
Related Topics
Administration Console Pages
System Manager Responsibilities
Page Field Descriptions
Using System Administration Help
Navigating the Administration Console 3
Administration Console Pages
The Administration Console pages are divided into three areas:
• The Navigation Pane, located on the left side of the page, contains links to other Administration Console pages.
• The page where messaging system data is typed, selected, and displayed.
• The title bar contains the name of the record or user and command icons.
Command Icons
The Administration Console pages contain one or more of the following icons in the title bar:
Icon Name Description
Save Save data for a new or modified record.
Search Search for existing records on the page.
Add Create a new record on the page.
Delete Delete the displayed record.
Run Generate a report. Available only on the Reports
pages.
Previous Display the previous record.
Next Display the next record.
Export Export or import data to a comma-separated value
Import (CSV) file. Available only on the Import & Export
pages.
Help Open online Help. Provides procedural and
conceptual information about the messaging
system. Online help includes a search feature, links
to the index, and a glossary.
Related Topics
System Manager Responsibilities
Page Field Descriptions
Using System Administration Help
Navigating the Administration Console 4
Using System Administration Help
System Administration Help introduces you to the Administration Console and explains how to configure and maintain
the messaging system.
On the Administration Console, click the icon to see help topics. System
Administration Help is available on the Support disc.
NOTE
POP-UPS AND JAVASCRIPT MUST BE ENABLED ON YOUR WEB BROWSER TO ACCESS FEATURES OF THE ADMINISTRATION CONSOLE AND
ONLINE HELP. REFER TO THE WEB BROWSER DOCUMENTATION FOR INFORMATION ABOUT ENABLING POP-UPS AND JAVASCRIPT. SUPPORTED
WEB BROWSERS INCLUDE INTERNET EXPLORER 6.0 AND NEWER, AND FIREFOX 2.0 AND NEWER.
POP-UP HELP TOPICS ARE TRUNCATED IN THE FIREFOX BROWSER.
The online help files can be installed locally on any computer for viewing.
To install the online help files locally
1. Insert the Support disc into the disk drive.
The autostart page appears.
2. Click Documentation > System Administration Help.
3. Save the zip file to the local hard drive.
4. Use WinZip or a similar file decompression program to extract all of the files to a local directory on the computer. Be
sure to retain the original directory structure.
5. Open a Web browser.
6. Click File > Open and browse to the \Output\WebWorks Help 5.0\help\ directory.
7. Double-click wwhelp.htm to open the help files.
View Previous topic
View Next topic
Show
TOC Print topic.
Hover for glossary definition.
Navigating the Administration Console 5
Using the Help System
To open the online help file, click the Help icon on any Administration Console page, or open wwhelp.htm on the local
hard drive.
To use the help system
1. Click to show the Help Navigation Pane. In the Help Navigation Pane, select Contents, Index, or Search.
• Contents. Displays the table of contents.
• Index. Displays the index. Click a letter, Numerics, or Symbols then select on a keyword to open the topic.
• Search. Displays the Search tab. Type keywords then click Go!. Topics appear in order of relevance.
2. Click to see the previous topic.
NOTE
TO RETURN TO A PREVIOUS TOPIC RIGHT-CLICK THE HELP TOPIC AND SELECT Back TO RETURN TO THE PREVIOUS PAGE DISPLAYED.
3. Click to see the next topic.
4. Click to print the current topic.
Help System Conventions
The help system uses the following conventions:
Convention Description
User input Information typed into fields, text boxes, or on command lines appear in
monospace font. For example:
http://<server name>/admin
Keyboard key names Names of keys on the keyboard are shown in bold uppercase letters. For
example, SHIFT, ENTER, and CTRL.
When two keys must be pressed simultaneously they are joined with a +
sign. For example, ALT+TAB.
Sub categories The > symbol separates the Administration Console selections on sub
categories and separates page selections. For example:
Programs > Administrative Tools (Common) > User Manager or
Call Management > Transaction Boxes > Profile.
Icons, buttons, and fields Names of icons, buttons, and fields on the application are shown in bold
font. The capitalization matches the user interface. For example, OK, Ok,
DELETE, or Delete are acceptable.
Greeting and other voice The recording of voice names, greetings, and prompts are represented
fields on the Administration Console pages as buttons. The length of the
recording appears on the button.
These buttons are referred to in the text by the name of the nearest
field. For example:
Day Night
Greeting Greeting
Alternate
Greeting
Glossary Pop-up glossary definitions are available on topic pages, for a complete
glossary listing see “Glossary.“
NOTE
THERE IS A KNOWN ISSUE WITH THE FIREFOX BROWSER, THE POP-UP
WINDOW TRUNCATES THE GLOSSARY DEFINITION.
Navigating the Administration Console 6
Convention Description
Page Field Descriptions A list of page field descriptions is available, see “Page Field Descriptions.“
Related Documentation
The following documents and online resources are available:
Installation Guide. Provides instructions for installing and configuring the messaging system. Available in PDF
format only.
User Guide. Provides subscriber instructions for accessing the messaging system and managing messages. Available
in PDF format only.
Mailbox Manager Help. Online help for the Web Client application, Mailbox Manager.
Quick Reference Card. Provides shortcuts and abbreviated instructions for accessing and using the messaging
system.
Documentation Updates. The reseller section at www.activevoice.com provides documentation updates.
Related Topics
System Manager Responsibilities
Basic Concepts
Administration Console Overview
Navigating the Administration Console 7
Logging On and Logging Off for System Managers
The messaging system requires system managers to have valid credentials to log on to the Administration Console. The
procedures in this help system assume that you have already logged on using system manager credentials.
If you plan to remotely access the Administration Console using the Internet, the messaging system server must be
connected to a network with a secure connection to the Internet. The messaging system server should not be
connected to the Internet or a Wide Area Network (WAN) without a firewall. If access to the messaging system using
remote locations through a WAN is necessary, it should be allowed only through a secure Virtual Private Network (VPN)
such as PPTP, L2TP, or IPSec.
To log on as system manager
NOTE
YOU CANNOT ACCESS THE ADMINISTRATION CONSOLE USING A MONITOR AND USB KEYBOARD CONNECTED TO THE MESSAGING SYSTEM
BOARD. YOU MUST LOG ON TO THE ADMINISTRATION CONSOLE USING A NETWORK CONNECTION.
1. If the messaging system software is not running, start it.
See Shutting Down and Restarting the Messaging System Software.
2. On a workstation attached to the same network as the messaging system, open a Web Browser window.
3. On the Browser window, click File > Open.
4. Type the IP address of the messaging system server followed by /admin, then press ENTER. For example:
http://10.3.0.1/admin
Where 10.3.0.1 is the IP address of a messaging system server.
5. Type a system manager ID in the User field:
• If this is a new system, use $sandy$nec.
• If this is an existing system, type your personal ID.
6. In the Password field, type the appropriate security code:
• If this is a new system, leave the Password field blank.
• If this is an existing system, type your password.
7. Select a language from the language list.
8. Click Log On.
The Administration Console Main Menu appears.
To log off of the messaging system
• Click Logoff on the taskbar of any Administration Console page.
Related Topics
Administration Console Overview
Server Control
Navigating the Administration Console 8
Registering the Messaging System
The messaging system software must be registered to receive technical support assistance and notifications about
upcoming releases.
When the messaging system is not registered, system functionality is not affected. However, a registration reminder
continues to appear periodically when you log on.
Use the following procedure to register the messaging system and validate the registration.
To register and validate the messaging system
This procedure assumes that the messaging system server is connected to a network and has Internet access.
NOTE
YOU MUST HAVE THE LICENSE FILE TO COMPLETE THE REGISTRATION PROCESS. CONTACT YOUR RESELLER IF YOU DO NOT HAVE A LICENSE
FILE.
1. Start a Web browser. In the browser address bar type:
http://<server name>/admin
where <server name> is the name or IP Address of the messaging system server.
2. Log on using the appropriate user and password credentials.
3. The messaging system License Agreement page appears.
4. Read the license agreement then click I accept.
The Licensing page appears.
5. Copy and paste the license number into the license file text box.
6. Click Save.
The Switch Information page appears.
7. Select the appropriate switch from the Switch list.
8. Click Save.
The Switch Extensions page appears.
9. Click Edit all to type extensions for each port.
10. After typing the extensions, scroll down the page and click Save.
The Product Registration Form appears.
11. Select one of the following:
• Register. Type the requested information on the Product Registration form then click Register.
A registration is complete message appears.
NOTE
REQUIRED FIELDS ARE MARKED WITH A RED ASTERISK.
• Do not remind me. Click to discontinue registration reminders.
The messaging system is available for use, but you will not receive technical support assistance or notifications
of updates.
• Remind me in 7 days. Click to be reminded in seven days.
The Administration Console Main page appears.
Related Topics
Administration Console Overview
Logging On and Logging Off for System Managers
Navigating the Administration Console 9
Server Control
Some procedures require the messaging system to be shut down and restarted before the changes become active.
When shutting down the messaging system busy ports are shut down after the current call is disconnected. The
messaging system software does not answer or place calls when it is shut down. The messaging system software can
be shut down and restarted using the Administration Console or Maintenance Menu on any networked computer.
Shutting Down and Restarting the Messaging System Software
The server might need to be shut down and restarted if the messaging system does not properly restart or behaves
erratically.
Using the Administration Console to Shut Down the Messaging System
To shut down the messaging system software using the Administration Console
1. Start a Web browser. In the browser address bar type:
http://<server name>/admin
where <server name> is the name or IP Address of the messaging system server.
2. Log on using the appropriate user and password credentials.
3. Click Server Control.
4. Click Stop.
The system shuts down each port as calls are disconnected, after all ports are shut down the messaging system
software is shut down. The Status icon changes from green to red.
The messaging system may take more than 60 seconds to completely shut down.
CAUTION!
CLICKING THE Stop ICON MULTIPLE TIMES MIGHT CAUSE THE SYSTEM TO LOCK UP OR DAMAGE TO DATA.
Related Topics
Stopping and Starting the Linux Operating System
Using the Administration Console to Restart the Messaging System
Using the Desktop Icon to Stop the Messaging System
Using the Desktop Icon to Restart the Messaging System
Stopping and Starting the Linux Operating System
To log on as system manager
Server Control 10