Ultimate new job

232 Pages·2012·1.106 MB·English

by  James Innes

i
Ultimate
New Job
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Ultimate
New Job
James iNNes
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Publisher’s note
Every possible effort has been made to ensure that the information contained in this book is accurate
at the time of going to press, and the publishers and author cannot accept responsibility for any errors
or omissions, however caused. No responsibility for loss or damage occasioned to any person acting,
or refraining from action, as a result of the material in this publication can be accepted by the editor,
the publishers or the author.
First published in Great Britain and the United States in 2012 by Kogan Page Limited
Apart from any fair dealing for the purposes of research or private study, or criticism or review, as permitted under
the Copyright, Designs and Patents Act 1988, this publication may only be reproduced, stored or transmitted, in
any form or by any means, with the prior permission in writing of the publishers, or in the case of reprographic
reproduction in accordance with the terms and licences issued by the CLA. Enquiries concerning reproduction
outside these terms should be sent to the publishers at the undermentioned addresses:
120 Pentonville Road 1518 Walnut Street, Suite 1100 4737/23 Ansari Road
London N1 9JN Philadelphia PA 19102 Daryaganj
United Kingdom USA New Delhi 110002
www.koganpage.com India
© James Innes, 2012
The right of James Innes to be identified as the author of this work has been asserted by him in accordance with
the Copyright, Designs and Patents Act 1988.
ISBN 978 0 7494 6409 7
E-ISBN 978 0 7494 6484 4
British Library Cataloguing-in-Publication Data
A CIP record for this book is available from the British Library.
Typeset by Graphicraft Limited, Hong Kong
Printed and bound in India by Replika Press Pvt Ltd
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This book is dedicated to my uncle, Malcolm.
For playing a significant role in teaching me how to write.
For passing on to me a love of English literature,
an appreciation of nature and a knowledge of classical
music. And for failing so dismally in getting me to have
any interest whatsoever in sport!
Half of the author’s royalties for this book will go to
Havens Hospices (registered charity number 1022119),
a charity which provides respite breaks, symptom control
and end-of-life care to children not expected to reach
adulthood because of a life-limiting or life-threatening
condition. I encourage my readers to join me in supporting
this important cause. Donations can be made online at:
www.justgiving.com/havens.
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Notice periods 16
Don’t delay! 16
Exit interviews 18
Counter-offers 18
Rejecting other offers 18
Summary 20
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3 Being prepared 21
Understanding the job 21
Understanding the organisation 22
Broader background research 22
How to use this information 23
Why have you made this change? 23
Learning from the past 24
Summary 24
Part two
The first week
25
4 D-Day – your first day 27
Setting off 27
Into the spotlight 28
First impressions count 28
Start new working relationships 29
Smile and the world smiles with you 30
Nerves and anxiety 30
Not putting your foot in it 31
Bon appétit 31
The calm after the storm 32
Time for tea 33
Final impressions count too 33
Summary 34
5 Understanding your purpose 35
What are you doing here? 35
The bigger picture 37
Why does this matter? 37
Summary 38
6 Knowledge is power 39
Key information at your fingertips 39
Corporate language 40
Understanding protocol 40
Getting to know people you may never meet 41
Skeletons in the cupboard 41
Keep learning 41
Summary 42
CONTENTS ix
Part three
The people
43
7 Managing your new boss 45
Assist your boss in their decision making 45
Problems have solutions 46
Be aware of your boss’s limitations 47
Good bosses hate yes men! 47
Keep your boss in the loop 48
Conversations with your boss 48
Three golden rules 49
Summary 49
8 Finding your place within the team 51
Developing your team relationships 51
Understanding the hierarchy 52
Becoming a better team player 52
Trust and respect 53
Summary 54
9 Handling your subordinates 55
Ten top tips for handling your subordinates 55
Motivational techniques 56
What motivates people? 57
Setting targets 58
Rewards and incentives 58
Training 58
Team-building exercises 58
Positive imagery 59
Delegation 59
Summary 60
10 Networking and socialising 61
Getting ready to network 61
Networking in person 62
Networking online 63
Ten top tips to better networking 63
Using your network 64
Summary 64
x CONTENTS
Part FoUr
The learning curve
67
11 Planning and organisation 69
‘To Do’ lists 69
Priorities 70
The difference between important and urgent 70
Maintaining your focus 71
Get yourself straight 71
Achieving your goals 72
Summary 72
12 Time management 74
Procrastination 74
Just say no! 75
Delegation 76
Dealing with the unexpected 77
Multi-tasking 78
Activity logs 78
Clear out the clutter 79
Relax; take it easy 79
Summary 80
13 Communication 81
Body language 81
Negative body language 82
Reading others’ body language 82
Tone of voice 83
Eye contact 83
The telephone 83
Videoconferencing and webcams 84
E-mail 84
Summary 86
14 Writing skills 87
Commonly misspelled words 87
Easily confused words 88
Across the pond... 89
Fully capitalised words 90
Typos 91
Freudian slips 91
Punctuation 92
Summary 92