2018 Provider Directory Blue Cross Medicare Advantage Choice Plus (PPO)SM Blue Cross Medicare Advantage Choice Premier (PPO)SM Last updated 11/18 Dallas 725416.1118 Y0096_BEN_TX_PPOPRDRD18_NM Blue Cross Medicare AdvantageSM 2018 Provider Directory This directory is current as of November 21, 2018. This directory provides a list of Blue Cross Medicare Advantage’s current network providers. This directory is for the entire Blue Cross Medicare Advantage provider network offered to people that are Medicare eligible and residing in Collin, Dallas, Denton, and Tarrant counties. To access Blue Cross Medicare Advantage’s online provider directory, you can visit getbluetx.com/mapd/providers. For any questions about the information contained in this directory (hardcopy or online), please call our Customer Service Department at 1-877-774-8592, 8:00 a.m.- 8:00 p.m., local time, 7 days a week. TTY/TDD users should call: 711. PPO plans provided by Blue Cross and Blue Shield of Texas, which refers to HCSC Insurance Services Company (HISC), an Independent Licensee of the Blue Cross and Blue Shield Association. HISC is a Medicare Advantage organization with a Medicare contract. Enrollment in HISC’s plan depends on contract renewal. ATTENTION: If you speak English, language assistance services, free of charge, are available to you. Call 1-877-774-8592 (TTY: 711) We are open between 8:00 a.m. and 8:00 p.m., local time, 7 days a week. If you are calling from February 15 through September 30, alternate technologies (for example, voicemail) will be used on the weekends and holidays. ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-877-774-8592 (TTY: 711). Nuestro horario es de 8:00 a.m. a 8:00 p.m., hora local, los 7 días de la semana. Si usted llama del 15 de febrero al 30 de septiembre, durante los fines de semana y feriados, se usarán tecnologías alternas (por ejemplo, correo de voz). This document is available in other formats such as Braille and large print. For additional information, call us at 1-877-774-8592. (TTY/TDD users should call 711). i Table of Contents Section 1 – Introduction .......................................................................................................................iii What is the service area for Blue Cross Medicare Advantage? ...................................................iv How do you find Blue Cross Medicare Advantage providers in your area? .................................iv Section 2 – List of Network Providers ..................................................................................................1 Medical/Surgical Hospitals ............................................................................................................1 Urgent Care Centers ....................................................................................................................20 Ancillaries ....................................................................................................................................42 Primary Care Practitioners .........................................................................................................128 Specialists ..................................................................................................................................345 Supervised and Sponsored Providers ......................................................................................1416 Behavioral Health Facilities ......................................................................................................1695 Behavioral Health Practitioners ...............................................................................................1706 ii Section 1 – Introduction This directory provides a list of Blue Cross Medicare Advantage’s network providers. To get detailed information about your health care services, please see your Evidence of Coverage. Blue Cross Medicare Advantage is a Preferred Provider Organization (PPO) plan. All Blue Cross Medicare Advantage plan providers are available to members through self-referral, with the exception of services that require prior authorization. The network providers listed in this directory have agreed to provide you with your health care services. You may go to any of our network providers listed in this directory. If you have been going to one network provider, you are not required to continue to go to the same provider. In some cases, you may get covered services from non- network providers. If you use providers within the Blue Cross Medicare Advantage network your co-pays and/or co-insurance will be less than going to non-network providers. Out-of-network providers are under no obligation to treat Blue Cross Medicare Advantage enrollees, except in emergencies. For a decision about whether we will cover an out-of-network service, we encourage you or your provider to ask us for a pre-service organization determination before you receive the service. Please call our Customer Service Department at 1-877-774-8592. TTY/TDD users should call 711. You may also refer to your Evidence of Coverage for more information, including the cost sharing that applies to out-of-network services. You do not need prior authorization to seek medical help in an urgent or emergency situation. If an out-of-network provider asks you to pay for covered services you receive, please call Customer Service at 1-877-774-8592 (TTY/TDD: 711) or send the bill(s) with a note explaining the situation to: Blue Cross Medicare Advantage (PPO) P.O. Box 660044 Dallas, TX 75266-0044 You should never pay any out-of-network provider more than what the provider is allowed by Medicare. Ask the out-of-network provider to bill us first. If you have already paid for the covered services, we will reimburse you for our share of the cost. If you get a bill for the services, you can send the bill to us for payment. We will pay your out-of-network provider for our share of the bill and will let you know the amount, if any, you must pay. Emergency Care Services Emergency Care services are health care services provided in a hospital or comparable facility to evaluate and stabilize medical conditions of a recent onset and severity, including but not limited to severe pain, that would lead a prudent layperson possessing an average knowledge of medicine and health to believe that his or her condition, sickness, or injury is of such a nature that failure to receive immediate medical care could result in: • Serious jeopardy of the patient’s health; • Serious impairment to bodily functions; • Serious dysfunction of any bodily organ or part; • Serious disfigurement; or • Serious jeopardy to the health of the fetus, in the case of a pregnant patient. iii Emergency Care services necessary to evaluate and stabilize an emergency medical condition are covered by Blue Cross Medicare Advantage. Members with an emergency medical condition should be instructed to go to the nearest Emergency Provider. Evaluation and stabilization of an emergency medical condition in a hospital or comparable facility does not require precertification. Emergency Care services will be covered at the in network benefit level. With the exception of emergencies or urgent care, it may cost more to get care from out-of- network providers. Out-of-Area Renal Dialysis Services A member may obtain medically necessary dialysis services from any qualified physician/professional provider the member selects when he/she is temporarily absent from the Blue Cross Medicare Advantage service area and cannot reasonably access Blue Cross Medicare Advantage dialysis physicians/professional providers or other provider. No precertification or notification is required. However, a member may voluntarily advise Blue Cross Medicare Advantage if he/she will temporarily be out of the service area. Blue Cross Medicare Advantage may assist the member in locating a qualified dialysis physician/professional provider. With the exception of emergencies or urgent care, it may cost more to get care from out-of-network providers. What is the service area for Blue Cross Medicare Advantage? The counties for the State of Texas in our service area are listed below. • Collin • Dallas • Denton • Tarrant How do you find Blue Cross Medicare Advantage providers in your area? The directory includes hospitals, physicians and other providers participating in the Blue Cross Medicare Advantage network. Please refer to the provider listings for section names. Each section is organized alphabetically by city. Within each city, the city and/or physician names are listed in alphabetical order along with the address and phone number. For the most updated Blue Cross Medicare Advantage provider information, please visit our Provider Finder at getbluetx.com/mapd/providers. While every provider listed in this directory is affiliated with or employed by a contracting medical group, not every provider listed will be accepting new patients. Although Blue Cross Medicare Advantage has identified those providers who were not accepting patients at the time this directory was created, the status of any physicians practice may have changed. For the most current information regarding the status of any physician’s practice, please contact either the physician or the medical group you have selected at the phone number listed in this directory. If you have questions about Blue Cross Medicare Advantage or require assistance, please call our Customer Service Department at 1-877-774-8592. We are open 8:00 a.m. - 8:00 p.m., local time, 7 days a week. If you are calling from February 15 through September 30, alternate technologies (for example, voicemail) will be used on weekends and holidays. TTY/TDD users should call 711. Or, visit getbluetx.com/mapd/providers. iv HOW TO READ THE PHYSICIAN LISTING Example: BASTROP COUNTY (Alphabetical listing of towns and cities) FAMILY PRACTICE (Specialty) Smith, John, MD (Physician’s name) (555)123-4567 (Phone number) 1234 First St., Dallas, TX, 75001 (Physician’s address) This information changes on a frequent basis. Please refer to the online directory or call Customer Service below for current updates. Participation by providers in this directory is not guaranteed and may be subject to change. Please ask your provider whether he/she is still participating in the network. If you have questions about Blue Cross Medicare Advantage, please call our Customer Service number at 1-877-774-8592 (TTY/TDD users should call 711). We are open 8:00 a.m. - 8:00 p.m., local time, 7 days a week. If you are calling from February 15 through September 30, alternate technologies (for example, voicemail) will be used on the weekends and holidays. This information is not a complete description of benefits. Contact the plan for more information. Limitations, copayments, and restrictions may apply. Benefits and/or co-payments/co-insurance may change on January 1 of each year. The provider network may change at any time. You will receive notice when necessary. v ANGELINA COUNTY LUFKIN Medical/Surgical Hospitals LUFKIN LUFKIN ANGELINA COUNTY GENERAL ACUTE CARE HOSPITAL Memorial Medical Center of East Texas 1201 West Frank Avenue Lufkin, TX 75904 (936) 634-8111 Memorial Medical Center of East Texas 1201 West Frank Avenue Lufkin, TX 75904 (936) 634-8111 1 BOWIE COUNTY TEXARKANA Medical/Surgical Hospitals TEXARKANA TEXARKANA BOWIE COUNTY GENERAL ACUTE CARE HOSPITAL Christus St Michael Health System 2600 St Michael Drive Texarkana, TX 75503 (903) 614-1000 LONG TERM ACUTE CARE Pam Specialty Hospital of Texarka 1000 Pine Street 6th Floor Texarkana, TX 75501 (903) 798-7640 Pam Specialty Hospital of Texarka 2400 St Michael Dr 2nd Floor Texarkana, TX 75503 (903) 614-7637 REHABILITATION FACILITY Christus St Michael Rehabilitation Hospital 2400 St Michael Drive Texarkana, TX 75503 (903) 614-4000 Encompass Health Rehabilitation 515 West 12th Street Texarkana, TX 75501 (903) 793-0088 2 CASS COUNTY ATLANTA Medical/Surgical Hospitals ATLANTA ATLANTA CASS COUNTY GENERAL ACUTE CARE HOSPITAL Christus St Michael Hosp Atlanta 1007 S William St Atlanta, TX 75551 (903) 799-3000 3 COLLIN COUNTY ALLEN Medical/Surgical Hospitals PLANO Methodist McKinney Hospital ALLEN REHABILITATION 8000 W Eldorado Pkwy COLLIN COUNTY FACILITY McKinney, TX 75070 GENERAL ACUTE CARE (972) 569-2700 Encompass Health Rehabilitaton Ho HOSPITAL 2800 West 15th St TX Hlth Presbyterian Hosp Allen PLANO Plano, TX 75075 1105 Central Expwy North COLLIN COUNTY (972) 612-9000 Allen, TX 75013 Encompass Health Rehabilitaton (972) 747-1000 GENERAL ACUTE CARE Ho HOSPITAL 2800 West 15th St REHABILITATION Childrens Medical Center Plano Plano, TX 75075 FACILITY 7601 Preston Rd (972) 612-9000 Plano, TX 75024 Pam Rehabilitation Hospital of Al (469) 303-7000 1001 Raintree Cir Childrens Medical Center Plano Allen, TX 75013 7601 Preston Rd (972) 908-2000 Plano, TX 75024 Pam Rehabilitation Hospital of Al (469) 303-7000 1001 Raintree Cir Medical City Plano Allen, TX 75013 3901 West 15th St (972) 908-2000 Plano, TX 75075 (972) 596-6800 FRISCO TX Hlth Ctr Diagnostics & COLLIN COUNTY Surgery 6020 W Parker Road GENERAL ACUTE CARE Plano, TX 75093 HOSPITAL (972) 419-1535 Baylor Scott & White Medical TX Hlth Presbyterian Hosp Plano Cent 6200 West Parker Road 12505 Lebanon Rd Plano, TX 75093 Frisco, TX 75035 (972) 608-8000 (972) 963-3333 Medical City Frisco A Medical LONG TERM ACUTE CARE Cen 5500 Frisco Square Blvd LifeCare Hospitals of Plano Frisco, TX 75034 6800 Preston Road (469) 269-1600 Plano, TX 75024 (214) 473-8822 LifeCare Hospitals of Plano MCKINNEY 6800 Preston Road COLLIN COUNTY Plano, TX 75024 (214) 473-8822 GENERAL ACUTE CARE HOSPITAL Plano Specialty Hospital 1621 Coit Road Medical City McKinney Plano, TX 75075 4500 Medical Center Drive (972) 758-5200 McKinney, TX 75069 (972) 547-8000 4
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