Troubleshooting and repairing major appliances PDF
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Troubleshooting and Repairing Major Appliances Third Edition Eric Kleinert New York Chicago San Francisco Lisbon London Madrid Mexico City Milan New Delhi San Juan Seoul Singapore Sydney Toronto Copyright © 2013 by The McGrawHill Companies. All rights reserved. Except as permitted under the United States Copyright Act of 1976, no part of this publication may be reproduced or distributed in any form or by any means, or stored in a database or retrieval system, without the prior written permission of the publisher. ISBN: 978-0-07-177019-4 MHID: 0-07-177019-4 The material in this eBook also appears in the print version of this title: ISBN: 978-0-07-177018-7, MHID: 0-07-177018-6. McGrawHill eBooks are available at special quantity discounts to use as premiums and sales promotions, or for use in corporate training programs. To contact a representative please e-mail us at [email protected]. All trademarks are trademarks of their respective owners. Rather than put a trademark symbol after every occurrence of a trademarked name, we use names in an editorial fashion only, and to the benefit of the trademark owner, with no intention of infringement of the trademark. Where such designations appear in this book, they have been printed with initial caps. Sponsoring Editor Roger Stewart Acquisitions Coordinator Molly Wyand Production Supervisor Jean Bodeaux Editorial Supervisor Patty Mon Copy Editor Lisa McCoy Composition Cenveo Publisher Services Project Manager Anupriya Tyagi, Cenveo Publisher Services Proofreader Amy Rodriguez Illustration Cenveo Publisher Services Indexer Jack Lewis Art Director, Cover Jeff Weeks Information has been obtained by McGrawHill from sources believed to be reliable. However, because of the possibility of human or mechanical error by our sources, McGrawHill, or others, McGrawHill does not guarantee the accuracy, adequacy, or completeness of any information and is not responsible for any errors or omissions or the results obtained from the use of such information. TERMS OF USE This is a copyrighted work and The McGrawHill Companies, Inc. (“McGrawHill”) and its licensors reserve all rights in and to the work. Use of this work is subject to these terms. Except as permitted under the Copyright Act of 1976 and the right to store and retrieve one copy of the work, you may not decompile, disassemble, reverse engineer, reproduce, modify, create derivative works based upon, transmit, distribute, disseminate, sell, publish or sublicense the work or any part of it without McGrawHill’s prior consent. You may use the work for your own noncommercial and personal use; any other use of the work is strictly prohibited. Your right to use the work may be terminated if you fail to comply with these terms. THE WORK IS PROVIDED “AS IS.” McGRAW-HILL AND ITS LICENSORS MAKE NO GUARANTEES OR WARRANTIES AS TO THE ACCURACY, ADEQUACY OR COMPLETENESS OF OR RESULTS TO BE OBTAINED FROM USING THE WORK, INCLUDING ANY INFORMATION THAT CAN BE ACCESSED THROUGH THE WORK VIA HYPERLINK OR OTHERWISE, AND EXPRESSLY DISCLAIM ANY WARRANTY, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. McGrawHill and its licensors do not warrant or guarantee that the functions contained in the work will meet your requirements or that its operation will be uninterrupted or error free. Neither McGrawHill nor its licensors shall be liable to you or anyone else for any inaccuracy, error or omission, regardless of cause, in the work or for any damages resulting therefrom. McGrawHill has no responsibility for the content of any information accessed through the work. Under no circumstances shall McGrawHill and/or its licensors be liable for any indirect, incidental, special, punitive, consequential or similar damages that result from the use of or inability to use the work, even if any of them has been advised of the possibility of such damages. This limitation of liability shall apply to any claim or cause whatsoever whether such claim or cause arises in contract, tort or otherwise. I dedicate this third edition to my granddaughter Simone. I know one day she will look at this book for guidance in repairing her own appliances. About the Author Eric Kleinert is a professional with 40 years of experience in commercial and domestic major appliances; refrigeration; and HVAC sales, service, and installation. He has owned and operated a number of major appliance and air conditioning sales and service corporations. As an instructor for a preeminent technical college, he taught adults aspects of preventative and diagnostic services and techniques, which enhanced their ability to better evaluate products and services necessary to maintain commercial and residential climate- control systems, refrigeration, and major appliances. Contents Acknowledgments Introduction Part I Fundamentals of Service 1 Selecting, Purchasing, and Installing Major Home Appliances and Air Conditioners Electric and Gas Ranges, Cooktops, and Ovens Freestanding Ranges Slide-In Ranges and Drop-In Ranges Built-In Cooktops Built-In Ovens Microwave Ovens Checklist for Cooking Products Refrigerators and Freezers Compact and Portable Refrigerators Single-Door Refrigerators Two-Door Refrigerators Two-Door Refrigerators with Bottom Freezers Side-by-Side Refrigerators Freezers Checklist for Refrigerator and Freezer Products Dishwashers Built-In Dishwashers Convertible/Portable Dishwashers Undersink Dishwashers Dishwasher-Sink Combination Checklist for Dishwashers Laundry Equipment Automatic Washers Top-Loading Automatic Washers Front-Loading Automatic Washers Compact Automatic Washers Automatic Dryers Checklist for Washers and Dryers Air Conditioners Sizing Room Air Conditioners How to Purchase the Best Air Conditioner or Appliance Value Using the EnergyGuide Label Major Appliance Consumer Action Panel (MACAP) Purchasing Decisions Appliance Warranties Full vs. Limited Warranties Warranty Time Limitations Appliance Installation Instructions Appliance Use and Care Manual Where to Get Help Product Recalls and the Internet National Appliance Service Technicians Certification (NASTeC) Endnotes 2 Safety Precautions Safety Procedures Individual Safety Precautions Electrical Safety Precautions Gas Safety Precautions Chemical Safety Precautions Appliance and Air Conditioner Safety Operating Safety Installation Safety Precautions Grounding of Appliances Checking Appliance and Air Conditioner Voltage What to Do If You Smell Gas 3 Tools Needed for Installation and Repair Safety Precautions Individual Safety Precautions Safety Precautions When Handling Tools Screwdrivers Nut Drivers Wrenches Hammers Prying Tools Pliers Cutting Tools Power Tools Specialty Tools Test Meters Advantages of Digital Meters 4 Becoming a Professional Technician What Is Customer Satisfaction? Customer Satisfaction Is Important for Business Why Is Customer Satisfaction Important to the Technician? What Does the Customer Expect of the Service Technician? How Can a Service Technician Increase Customer Satisfaction Skills? Communication Skills Verbal Communication Nonverbal Communication Paraverbal Communication Customer Empathy Listening to the Customer Reflective Listening Skills (Feedback) Paraphrasing Asking Questions Preparing for a Service Call Prescreen the Service Call for Parts Proper Grooming for a Service Technician When You Arrive at the Service Call Repairing the Appliance or Air Conditioner Follow-Up Calls Things to Avoid While on a Service Call How to Turn Customer Dissatisfaction into Customer Satisfaction Angry Customers Don’t Lose Your Cool Encourage the Customer to Vent Their Emotions Find Out the Facts Understand Your Customer’s Feelings Suggest a Way to Fix the Problem End on a Positive Note Never Stop Learning 5 Basic Techniques Product Failure Diagnosis and Correction Procedure Technicians Diagnostic Guide Part II Electricity, Electronics, and Gas 6 Electricity Electrical Wiring What Is a Circuit? Circuit Components Three Kinds of Circuits Series Circuit Parallel Circuits Series-Parallel Circuits Types of Shorts in a Circuit Strip Circuits Types of Electric Current Theory of Current Flow Ohm’s Law Ohms Amperes Volts Watts Ohm’s Law Equation Wheel Wiring Diagram Symbols Terminal Codes
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