Travel Agent's Handbook, Resolution 818g Edition PDF
Preview Travel Agent's Handbook, Resolution 818g Edition
Travel Agent’s Handbook Resolution 818g Edition Effective 1 June 2017 n Is CIFICCEAN Christmas Is French Polynesia Henderso Pitcairn Is PAO Fanning Is Fiji Is aledonia Is New Zealand ati w C Marcus Is Wake Is Marshall Is siaKirib Ne ne A S NorthernMariana Is Micro STRALI 3 NS SLAND U O I A R C I I V F N CI A E A ASI Cocos Is DIANEAN A AND AND, P C C L N I A IO AMER RICA W ZE S F AREA ARCTICOCEAN UROPE MENAMENA A Madagascar Prince Edward Is 2 TRAL, SOUTH DDLE EAST, A USTRALIA, NE ATA Jan Mayen Is eland Faroe Is E AFRIC Ascension Is St. Helena Is RTH, CEN ROPE, MI R EAST, A I GREENLAND Ic Azores Is muda IsCanary Is ATLANTICOCEAN UTHRICA South Georgia Antarctica AREA 1 • NO AREA 2 • EU AREA 3 • FA er OE B M S A 1 NORTHMERICA Galapagos Is Easter Is A C N I FA IE utian Is ACOC an Is e Is Ale P waii enc Ha wr a L St. Travel Agent’s Handbook Resolution 818g Edition Effective 1 June 2017 International Air Transport Association Montreal—Geneva NOTICE DISCLAIMER. The information contained in this publication is subject to constant review in the light of changing government requirements and regula- tions. No subscriber or other reader should act on the basis of any such information without referring to applicable laws and regulations and/or without taking appropriate professional advice. Although every effort has been made to ensure accuracy, the International Air Transport Association shall not be held responsible for any loss or damage caused by errors, omissions, misprints or misinterpretation of the contents hereof. Furthermore, the International Air Transport Association expressly disclaims any and all liability to any person or entity, whether a purchaser of this publication or not, in respect of anything done or omitted, and the consequences of anything done or omitted, by any such person or entity in reliance on the contents of this publication. © International Air Transport Association. All Rights Reserved. No part of this publication may be re- produced, recast, reformatted or transmitted in any form by any means, electronic or mechanical, including photocopying, recording or any informa- tion storage and retrieval system, for any commer- cial purpose, without the prior written permission from the International Air Transport Association. For clarity, this publication may be reproduced, down- loaded and used internally for the purpose of ex- ecuting obligations associated with the publication. Travel Agent’s Handbook Resolution 818g Edition, 2017 ISBN 978-92-9229-448-9 © 2017 International Air Transport Association. All rights reserved. Montreal—Geneva FOREWORD “FROM THE AGENCY ADMINISTRATOR” Welcome to the 2017 edition of the Resolution 818g Travel Agent's Handbook, which contains the current text of Passenger Agency Conference Resolutions that apply to IATA Accredited Agents. This Handbook will normally be updated annually and is legally required to be provided to each Approved Location of an IATA Agent. The 818g set of Sales Agency Rules was adopted at the June 2007 Passenger Agency Conference to address changing regulatory requirements in certain markets where the Passenger Agency Programme operateswithoutimmunity. Section 1 of this Handbook contains useful information specific to Resolution 818g countries. Further General InformationcanbefoundonthededicatedAgenthomewebsite(seebelowfordetails). The Passenger Agency Conference Resolutions and locally established criteria, which together form part of the Passenger Sales Agency Agreement, can be found in Sections 2 and 3 respectively of this Handbook. The rules and criteria contained in Sections 2 and 3 are mandatory and must be adhered to by agents participatingintheProgrammeinthecountry/areagovernedbytheserules. The Manager of each Approved Location is recommended to draw this Handbook to the attention of staff involved in selling international air transportation and issuing tickets. There are items of information in the handbook which will strengthen travel agents' knowledge of their trade and make them more effective in their work,totheadvantagebothoftheir employerandthemselves. The Agency Programme is constantly under review and is the subject of on-going dialogue between airlines and agents. As a result, adjustments and improvements are progressively introduced in order to keep the programme relevant to the industry's needs in the marketplace. The changes in this handbook incorporate all theamendmentsmadein2016,asummaryofwhichisprovidedinthe ‘SalientAspects’ section below. The Agenthome website (www.iata.org/agenthome) provides a wealth of information for IATA Accredited Agents. In addition to the individual Passenger Agency Conference resolutions, Agents will also be able to download copies of essential publications (Travel Agent's Handbook, BSP Manual for Agents) and other referencematerial. AgencyAdministrator (email: [email protected]) i EFFECTIVE1JUNE2017 Travel Agent's Handbook SALIENT ASPECTS OF NEW OR AMENDED RESOLUTIONS General Various amendments to resolutions to remove outdated terms and to replace references to specific functions within IATA such as “Agency Services Manager” or “BSP Manager” with the more generic term “IATA”. Resolution 818g–Passenger Sales Agency Rules Paragraph 1.2: Description of outdated term ‘Agency Services Office’ replaced with new description for ‘ISS Management’. Paragraph 2.1.18: new provision enabling IATA to ensure ‘Travel Agents’ compliance with PCI DSS. Paragraph 2.2.1.3: a number of countries in Central America and Caribbean added to the list of countries with a 40 day deadline for submitting a Financial Security; and removal of the provision to issue a double irregularity when an Agent fails to submit a Financial Security by the deadline. Attachment ‘A’–Reporting & Remitting Paragraph 1.1.2: New text clarifying the actions to be taken by IATA regarding agents who fail to settle directly with a suspended pursuant to Resolution 850 Attachment F. Paragraphs 1.1.7–1.1.9: a number of changes to the provisions for China Only to reflect monitoring on weekends and public holidays, and that provisions 1.1.5 through 1.1.8 in respect of China Risk Management will be reviewed by Conference in 2018. Paragraph 1.6.2.1 (f): included obligation for APJCs to evaluate the period between the Reporting Date and the Remittance Date at least once per annum. Section 1.10.5: new provisions detailing how disputes will be handled in order to be dealt with through the BSP. Paragraph 2.2.1(iii): new text establishing some baseline requirements that must be met in order for IATA to consider entering into an alternative repayment agreement on behalf of the affected BSP airlines without the Agent having to consult with the Airlines directly. Attachment ‘B’ Completely new “Notice of Change” form and “Statement of International Sales” form. Attachment ‘C’—Section 1.6 Settlement—The remittance date Removal of exception for Japan. Modified exception for New Zealand. Added exceptions for Estonia, Latvia, Thailand, Vietnam, Singapore, Sri Lanka, Philippines, Malaysia and South West Pacific (excluding Australia & New Zealand). Resolution 846–NewGen ISS Transition–NEW A new resolution formalising the parameters for migrating countries to the new set of Sales Agency Rules for NewGen ISS. Resolution 848–IATA EasyPay–NEW A new resolution formalising IATA EasyPay. Resolution 850–Billing and Settlement Plans Complete update of Resolution 850 and Attachment F using simplified language and consistent terminology to enhance clarity. ii EFFECTIVE1JUNE2017 Foreword Resolution 850p–Financial Securities Section 4: new Section 4 dealing with the evaluation of Global Default Insurance and Providers, and new paragraph 2.6 stating that any Provider of Global Default Insurance must meet with the criteria set out in the newSection4. Resolution 860a–Passenger Agency Programme Global Joint Council ThenumberofmembersoftheCouncilisincreased to24. Resolution 866–Definitions of Terms used in Passenger Agency Programme Resolutions Newdefinitionsfor‘Global DefaultInsurance’and ‘Remittance’. Modifieddefinitionsfor‘AgencyProgrammeJointCouncil’andfor ‘ElectronicTicketingAuthority’. Resolution 868–Passenger Agency Conference Steering Group and the Agency Administrator ModifiedandincreasedthecompositionofthePSG. REFERENCE MARKS USED FOR RESOLUTIONS Thefollowingsymbolsplacedagainstanitemindicatechangesfromthepreviousedition: Symbol Meaning Additionofanewitem Changetoanitem Cancellationofanitem INTENTIONALLY OMITTED sometimes appears in place of a paragraph or subparagraph. This usually means that the provision in question has been deleted. Renumbering of subsequent provisions is thus avoided, therebyeasingtheproblemsofconsequentialcross-referencingamendmentsinotherResolutions. iii EFFECTIVE1JUNE2017 Travel Agent's Handbook TABLE OF CONTENTS Page Section 1—Information AccreditationandAppointmentProcedure .............................................................................................. 1 ChangesWithinanAgencyRequiringPriorIATAApproval .................................................................... 3 Section 2—PassengerAgencyConferenceResolutions—This ispartof the contractbetween TravelAgentsandIATA Members Resolution Number 010 InterpretationandHierarchyofRulespertainingtotheSalesAgencyProgramme ......... 4 800a ApplicationFormfor AccreditationasanIATAPassengerSalesAgent .......................... 5 800f Agents' Financial EvaluationCriteria ................................................................................ 9 800x EmergencyChangestoReportingandRemittance.......................................................... 12 800z ElectronicTicketing ........................................................................................................... 13 810z ExtensionofAgencyProgrammeinthePeople'sRepublicofChina................................ 14 818g PassengerSalesAgencyRules ....................................................................................... 15 Section1—AgencyProgramme JointCouncil .................................................................. 16 Section2—QualificationsforAccreditation ....................................................................... 18 Section3—Procedures ..................................................................................................... 22 Section4—IssueofStandardTrafficDocuments.............................................................. 24 Section5—lntegrityofStandardTrafficDocuments–Custody, Protection andProper Issuance............................................................................................................................. 25 Section6—ReportingandRemitting ................................................................................ 26 Section7—(IntentionallyLeftBlank) ................................................................................. 26 Section8—ConsequencesofDefault ............................................................................... 27 Section9—ConditionsforPaymentofCommission andOtherRemuneration ................ 27 Section10—ChangeofOwnership,LegalStatus,Name or Location .............................. 28 Section11—ReviewsbytheTravelAgencyCommissioner ............................................. 32 Section12—Arbitration ..................................................................................................... 33 Section13—MeasuresAffectinganAgent'sStanding ..................................................... 33 Section14—AgencyFees ................................................................................................ 35 Section15—IndemnitiesandWaiver ................................................................................ 36 Attachment‘A’—ReportingandRemitting ........................................................................ 36 Attachment‘B’—NoticeofChange ................................................................................... 47 Attachment‘C’—Reporting& RemittanceExceptions ...................................................... 50 820d OfficeofTravelAgencyCommissioner ............................................................................ 51 820e ReviewsbytheTravelAgencyCommissioner ................................................................. 54 822 IATA NumericCode .......................................................................................................... 58 824 PassengerSalesAgencyAgreement (VersionII) ............................................................ 59 824a ApplicationoftheTerm‘Commission’ .............................................................................. 63 824c BreachofContractLiabilityApplicable toIATAAccreditedAgentsin the People's RepublicofChina............................................................................................................... 64 824d DepositReceiptstobeIssuedbyAgents ......................................................................... 64 824r RefundstoAgents ............................................................................................................ 65 828 RemittanceofAmountsCollectedasPartorFullSpecialAdvancePayment forSpecialFares ............................................................................................................... 65 Table of Contents Resolution Page Number 830a ConsequencesofViolationofTicketingandReservationProcedures ............................. 66 830d ReservationsProceduresforAccreditedAgents .............................................................. 67 838 ChangeofTrafficDocumentsbyAgents .......................................................................... 68 844 NewGenISSPilotTests ................................................................................................... 69 846 NewGenISSTransition .................................................................................................... 69 848 IATAEasyPay ................................................................................................................... 70 850 BillingandSettlementPlans ............................................................................................. 71 Attachment‘F’—ProceduresforSuspensionof aBSPAirline ......................................... 75 850e IndustrySettlement Systems ............................................................................................ 76 850m IssueandProcessingof AgencyDebit Memos(ADMs) ................................................... 77 850p FinancialSecurities ........................................................................................................... 78 852 DesignationandSelectionofTicketingAirline .................................................................. 80 860a PassengerAgencyProgrammeGlobalJointCouncil(PAPGJC) ..................................... 80 862 JointAgentandAirlineConsultativeMeetings ................................................................. 83 866 DefinitionsofTermsUsedinPassenger AgencyProgrammeResolutions...................... 83 868 PassengerAgencyConferenceSteeringGroupandtheAgencyAdministrator .............. 89 878 GeneralConcurrence ........................................................................................................ 90 880 ReducedFaresfor AccreditedPassenger SalesAgents ................................................. 92 880a IATATravelAgentIdentity(ID)Card ................................................................................ 98 Attachment‘A’—RecognitionandAcceptanceoftheIATATravelAgentIDCard ........... 99 Attachment‘B’—CountriesWherethe IATATravelAgentIDCard isin Circulation ........ 100 Attachment‘C’—ApplicationForm .................................................................................... 103 884 ReducedFaresforDelegatesAttendingOfficialJointIndustryMeetings ........................ 104 886 Members'GroupVocationalTrainingTripsforAccreditedPassenger SalesAgents ...... 105 886a ReducedFaresforPassengerAgents(IATA/UFTAAProfessionalExaminations) .......... 107 886p ReducedFareTransportationfor PersonsOfficiallyTravelling toTravelAgency CommissionerHearings .................................................................................................... 107 890 CardSalesRules .............................................................................................................. 108 892 DisclosureofPositionsTakenat anIATAMeeting .......................................................... 111 Section3—LocalFinancialCriteriafortheAccreditationandRetentionofAgents—This ispart ofthecontractbetweenTravelAgentsandIATAMembers LocalFinancialCriteria............................................................................................................................. 113 Travel Agent's Handbook
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