Table Of Content

INDEX 2004 VOLUME 43 NUMBERS 1-4 AIR TRANSPORT Global Study of Thirty-eight Large Interna- Scheraga, C.A. The Relationship between Op- tional Airlines (3) 48-58. erational Efficiency and Customer Service: A Global Study of Thirty-eight Large Interna- Taylor, J.C., Robideaux, D.R., and Jackson, tional Airlines (3) 48-58. G.C. U.S.-Canada Transportation and Logis- tics: Border Impacts and Costs, Causes, and Suzuki, Y. the Impact of Airline Service Fail- Possible Solutions (4) 5-21. ures on Travelers’ Carrier Choice: A Case Study of Central Iowa (2) 26-36. Thomchick, E., Young, R.R., and Ruamsook, K. Importing and Exporting: A Longitudinal BOOK REVIEWS Study of Process Component Importance and Harrison, T.P., Lee, H.L., and Neale, J.J., eds. Expertise (3) 34-47. The Practice of Supply Chain Management: Where Theory and Application Converge. Re- Wong, L.T. and Fryxell, G.E. Stakeholder In- viewed by C.M. Grimm (2) 59-60. fluences on Environmental Management Prac- tices: A Study of Fleet Operations in Hong Saunders, R. Jr. Main Lines: Rebirth of the Kong (SAR), China (4) 22-35. North American Railroads, 1970-2002. Re- viewed by R.R. Young (2) 60-61. LOGISTICS/PHYSICAL DISTRIBUTION/SUPPLY CHAIN Wisner, J.D., Leong, G.K., and Tan, K.-C. MANAGEMENT Principles of Supply Chain Management: A Hong, J., Chin, A.T.H., and Liu, B. Logistics Balanced Approach. Reviewed by S.B. Keller Outsourcing by Manufacturers in China: A (4) 75-76. Survey of the Industry (1) 17-25. EDUCATION/PROFESSIONAL Lieb, R.C. and Bentz, B.A. The Use of Third- DEVELOPMENT party Logistics Services by Large American Farris, M.T. II and Pohlen, T.L. Investigating Manufacturers: The 2003 Survey (3) 24-33. Recertification and Other Means for Enhancing the Perceived Value of AST&L Certification Lu, C.-S. An Evaluation of Logistics Services’ (4) 36-52. Requirements of International Distribution Centers in Taiwan (4) 53-66. INTERNATIONAL TRANSPORT Baldwin, G. and Pustay, M.W. Trade and Novack, R.A. and Thomas, D.J. The Chal- Transportation: The Impact of the 1995 lenges of Implementing the Perfect Order Con- Transborder Air Services Accord (2) 5-15. cept (1) 5-16. Hong, J., Chin, A.T.H., and Liu, B. Logistics Patterson, K.A., Grimm, C.M., and Corsi, T.M. Outsourcing by Masnfacturers in China: A Diffusion of Supply Chain Technologies (3) Survey of the Industry (1) 17-25. 5-23. Lu, C.-S. An Evaluation of Logistics Services’ Taylor, J.C., Robideaux, D.R., and Jackson, Requirements of International Distribution G.C. U.S.-Canada Transportation and Logis- Centers in Taiwan (4) 53-66. tics: Border Impacts and Costs, Causes, and Possible Solutions (4) 5-21. Phang, S.-Y. and Toh, R.S. Road Congestion in Singapore: 1975 to 2003 (2) 16-25. Thomchick, E., Young, R.R., and Ruamsook, K. Importing and Exporting: A Longitudinal Scheraga, C.A. The Relationship between Op- Study of Process Component Importance and erational Efficiency and Customer Service: A Expertise (3) 34-47. TRANSPORTATION JOURNAL™ Winter MANAGEMENT INFORMATION Taylor, J.C., Robideaux, D.R., and Jackson, SYSTEMS & COMPUTER G.C. U.S.-Canada Transportation and Logis- APPLICATIONS tics: Border Impacts and Costs, Causes, and Patterson, K.A., Grimm, C.M., and Corsi, T.M. Possible Solutiens (4) 5-21. Diffusion of Supply Chain Technologies (3) 5-23. Voss, M.D., Keller, S.B., Ellinger, A.E., and Ozment, J. Differentiating the Suppliers of Job MOTOR TRANSPORT Products to Union and Non-Union Frontline Phang, S.-Y. and Toh, R.S. Road Congestion Distribution Center Employees (2) 37-58. in Singapore: 1975 to 2003 (2) 16-25. Wong, L.T. and Fryxell, G.E. Stakeholder In- Wong, L.T. and Fryxell, G.E. Stakeholder In- fluences on Environmental Management Prac- fluences on Environmental Management Prac- tices: A Study of Fleet Operations in Hong tices: A Study of Fleet Operations in Hong Kong (SAR), China (4) 22-35. Kong (SAR), China (4) 22-35. NOTES AND COMMENTS TRANSPORT POLICY Larson, P.D. and Poist, R.F. Improving Re- Baldwin, G. and Pustay, M.W. Trade and sponse Rates to Mail Surveys: A Research Note Transportation: The Impact of the 1995 (4) 67-74. Transborder Air Services Accord (2) 5-15. REGULATION/LAW Phang, S.-Y. and Toh, R.S. Road Congestion Baldwin, G. and Pustay, M.W. Trade and in Singapore: 1975 to 2003 (2) 16-25. Transportation: The Impact of the 1995 Transborder Air Services Accord (2) 5-15. Phillips, J.K. An Application of the Balanced Scorecard to Public Transit System Perform- TRAFFIC & TRANSPORT ance Assessment (1) 26-55 MANAGEMENT Lu, C.-S. An Evaluation of Logistics Services’ Wong, L.T. and Fryxell, G.E. Stakeholder In- Requirements of International Distribution fluences on Environmental Management Prac- Centers in Taiwan (4) 53-66. tices: A Study of Fleet Operations in Hong Phang, S.-Y. and Toh, R.S. Road Congestion Kong (SAR), China (4) 22-35. in Singapore: 1975 to 2003 (2) 16-25. WATER TRANSPORT Phillips, J.K. An Application of the Balanced Lagoudis, I.N., Lalwani, C.S., and Naim, M.M. Scorecard to Public Transit System Perform- A Generic Systems Model for Ocean Shipping ance Assessment (1) 26-55. Companies in the Bulk Sector (1) 56-76.