Transforming the business of life sciences to help transform the lives of people around the world

12 Pages·2011·0.52 MB·English

Transforming the business of life
sciences to help transform the lives
of people around the world
Life sciences companies are dedicated to operating challenges creating unprecedented
improving the health and well-being of complexity and opportunity. For these
people across the world. While the industry companies, finding the best and fastest path
has made significant progress across many to high performance is essential to create
medical conditions, there continues to and sustain competitive differentiation and
be tremendous opportunity across many market dominance.
disease areas and patient populations,
With more than 10,000 professionals
including those whose needs are not being
dedicated to life sciences working in more
met. Oncology, cardiology, neuroscience and
than 50 countries, we help companies
immunology are just some of the areas that
overcome industry challenges, achieve
hold promise today.
business objectives, drive sustainable
growth and, in doing so, deliver life-
As life sciences companies continue their
enhancing health solutions for patients,
search for novel health solutions, they face
families and caregivers.
growing consumer, portfolio, regulatory and

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Collaborating with clients across segments,
around the world
Accenture works with life sciences clients in more than 50 countries.
Biopharmaceutical and medical Identifying the highest We work with clients to
technologies companies must respond
growth opportunities. deliver high performance
to pressing challenges, from patent
expiry to health care reform. Accenture We are committed to working closely across the following
collaborates with clients globally to with life sciences clients to help industry sectors:
drive bold growth, maximize pipeline prioritize and pursue opportunities
• Pharmaceuticals
productivity, embed sustainable cost to deliver value faster in the areas
reduction into the organizational DNA, aligned with their strategic priorities. • Biotechnology
and deliver better outcomes by improving In many cases this includes helping • Generics
customer and stakeholder interactions. clients to seize growth and penetration • Medical Technology
opportunities in emerging markets.
We help life sciences companies deliver • Medical Devices
high performance by:
Working as our clients • Consumer Health
Bringing the full strength need us to. • Regulators
• Wholesalers
of our consulting, We understand that every client
has unique needs, cultures and • Distributors
technology and outsourcing
expectations of our relationship with • Service Providers
capabilities. them. We translate this understanding
Unlike other companies, we bring a full into deals where we share risks and
suite of end-to-end capabilities infused rewards. Through value/risk-sharing Accenture life sciences
with extensive industry knowledge engagements with our clients, portions clients (partial list):
and an understanding of today’s most of our compensation are directly tied
pressing challenges—and opportunities. to our success in delivering concrete, Abbott Novartis
measurable improved outcomes. We also
AstraZeneca Nycomed
Collaborating to transform offer managed services arrangements
where we provide an ongoing service to Baxter Philips
how they do business clients and our compensation is based
Bayer Pfizer
across the value chain. on usage and outcomes.
Boston Scientific Sanofi-Aventis
It is about working hand-in-
hand—from revitalizing research Cardinal Health Sigma Tau
and development, securing supply Daiichi Sankyo Smith & Nephew
chains and transforming commercial Company Limited
models to helping employ critical new Siemens
technologies and getting seamless Eisai Healthcare
back-office support. Not only do we Fresenius Roche
collaborate with clients, but we draw
Getinge Shire
on our long-standing relationships with
market-leading technology vendors GlaxoSmithKline Takeda
to provide clients with early access to Pharmaceuticals
Merck & Co
new technologies that can accelerate
Teva
business innovation. Merck Serono
MedShare
International
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Global reach, industry impact
We rely on our strong industry knowledge and unique tools We have worked with:
and assets to bring clients outcomes they need to get ahead in
• More than 90 percent of the FORTUNE Global 500
today’s environment. The Accenture Global Delivery Network is
pharmaceutical companies.
one of these unique assets. The Network comprises more than
100,000 professionals at more than 50 delivery centers and at • All 10 of the top 10 global biopharmaceutical companies.
client locations worldwide. Our professionals use Accenture’s • Five of the top 10 medical technology companies.
comprehensive industry process models to streamline and
• Clients in nine out of the 10 top disease areas.
industrialize service delivery. These industry process models
• 125+ public health organizations in more than 20 countries.
create value for our clients by improving organizational clarity,
consistency, productivity and execution. This deep bench • Eight of the 10 largest Blue Cross Blue Shield plans.
strength and our proven process models have fueled more • Nine of the 10 largest non-Blues health plans.
than two decades of offshore delivery success. We continue to
• 21 of the 25 largest health plans in the US.
mobilize key resources in new emerging low-cost centers. At
our Life Sciences Centers of Excellence in India we are focused • Seven of the 10 largest health providers.
on creating and delivering solutions for the life sciences • Major NGOs, including Ashoka, Oxfam, UNAIDS and
industry. These 24x7 centers, located in Bangalore, Mumbai, many others.
Chennai and Gurgaon, offer world-class capabilities including
• Government health (ONC, CDC, SSA).
deep regulatory domain capabilities, deep managed markets
competencies and industrialized domain training.
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Services to transform life sciences
Accenture Life Sciences offers a range of services and solutions. We bring unique, end-to-end
capabilities that reflect our recognized position as a global management consulting,
technology services and outsourcing leader. Our team has an experienced perspective
that helps clients solve today’s most pressing challenges by connecting business
understanding with technology know-how and innovation.
Strategy and governance Research and development Supply chain and
As the industry responds to a changing The world’s leading life sciences manufacturing
and challenging market environment, companies turn to Accenture’s Accenture helps life sciences clients
Accenture works with life sciences global R&D business and our improve the supply chain by working
companies to move from issues to dedicated professionals to help drive with suppliers and customers in
outcomes through a broad spectrum productivity, optimize success rates new regions and emerging markets,
of management consulting services and improve quality and value by readjusting capacity to handle new
that can help drive growth, cost and transforming R&D and making the types of products and diversifying
operational excellence, and competitive most of innovation to bring life- channels to ensure that essential
differentiation. Combining hands- enhancing medicines to patients. products reach the market at speed.
on industry experience with strong
business research and understanding, Our team combines extensive Accenture now helps to manage and
the focus is on putting insights and consulting, technology and outsourcing operate supply chain management
innovation into action to help clients capabilities with skills in discovery, functions for approximately 20 world-
achieve high performance. preclinical, clinical and regulatory/ class companies and organizations.
safety sciences, pharmacovigilance and
• We assess the market environment and medical affairs for a unique, end-to- • Reduced supply chain costs of 25
identify strategic opportunities and end approach to helping our clients percent (or almost $4 billion) for a
value chain impact. operationalize innovation. manufacturer—while simultaneously
reducing stockouts from 9.4 percent to
• Our teams help clients to drive growth • Accenture brings 20 years of offshore
2.1 percent.
through geographic expansion into delivery success including experience
new markets. in clinical development services • We work on supply chain
management with 17 of the global
• Accenture brings extensive experience (e.g., clinical data management,
life sciences top 25.
helping life sciences companies biostatistics, medical writing, etc.),
move successfully through mergers, pharmacovigilance and regulatory. • In 2010, we partnered with more than
acquisitions and alliances—working • Accenture has 1,000 R&D business 40 biopharmaceutical, generics and
from pre-deal analysis to cross- process outsourcing resources in medical technology companies to
company collaborations. India, with 500 people skilled in design and deliver programs across the
supply chain management value chain.
• Our teams are leading the way in pharmacovigilance and regulatory.
developing new business models to • We process 150,000 adverse events • Centers of Excellence in each supply
reflect the industry’s move toward and 200 pharmacovigilance aggregate chain domain.
evidence-based medicine and the new reports annually, and we have
role of medical. processed 4 million clinical research
• Accenture brings robust and industry- case report forms.
specific capabilities in brand, market
and customer strategy and analytics,
working with clients on mature product
optimization, new product launches,
pricing strategy, and customer and
patient insights.
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Sales and marketing IT services and Enterprise business process
Accenture helps life sciences companies transformation outsourcing
revolutionize the customer experience
Accenture helps life sciences clients Accenture works with clients to
by developing new sales and marketing
tackle both core and transformative IT develop co-sourcing, shared services,
models where customer insights
challenges. We have deep experience and business process outsourcing
and analytics drive decision-making
delivering time- and cost-saving (BPO) initiatives across the enterprise.
and new ways of interacting and
solutions across systems integration, BPO is a valuable strategy for life
collaborating. We also help clients
application and infrastructure sciences companies seeking new
address changes in the commercial
outsourcing. We also bring deep life ways to control costs, reduce risk,
environment and capitalize on new
sciences technology consulting and foster collaboration and increase
and emerging analytic, digital and
strategy skills to the thousands of transparency. Our standardized
mobile strategies and solutions to
technology programs we’ve successfully BPO services include Finance and
dramatically improve the effectiveness
delivered. Further, we help our clients Accounting, Human Resources and
and efficiency of their sales, marketing
look at technology anew, seeing it as Learning and Procurement.
and commercial organizations.
an enabler of transformation and an
We also help pharmaceutical,
We provide services ranging from innovation driver. Our IT transformation
biotechnology and medical technology
commercial and strategy development, services focus on reshaping the
companies use infrastructure
sales to service effectiveness and direction of IT to maximize shareholder
outsourcing to help increase
managed markets, all the way through value, drive business value and enable
efficiency, lower costs and enhance
to commercial services, where we operational excellence both for the
competitive differentiation. Accenture
help life sciences companies create near and long term. By running
also offers application development
a “commercial back office” to reduce IT like a business and delivering
and maintenance and infrastructure
costs and improve effectiveness. technology solutions aligned with
management to help drive measurable
Through these efforts, we help improve business objectives, we help our clients
value for life sciences companies,
the value of every customer interaction, effectively address their organizational
enabling them to better focus on their
differentiate the client’s brands in challenges related to processes,
core business.
the marketplace and drive profitable technology and culture.
• We have more than 33,000
growth throughout the product and
• Clients benefit from our alliance
employees serving 400 BPO clients
solution lifecycle.
relationships with technology
from 50+ delivery locations
• We work on sales and marketing leaders including Oracle, SAP and
throughout the world.
with eight of the 12 FORTUNE 500 Microsoft as well as key industry-
• Accenture was named No. 1
pharmaceutical companies. specific software providers.
Outsourcing Provider by the
• In 2010, Accenture worked with more • Our Accenture Technology Labs align
International Association of
than 45 pharmaceutical and medical emerging technology trends with
Outsourcing Professionals in
technology companies spanning business opportunities to help move
2010 for the third year in a row.
nearly 600 programs to improve their the industry.
• Accenture won Best Global
sales, marketing and commercial • Gartner positioned Accenture in
Services and Best Business
organizations. the Leader’s Quadrant for Offshore
Transformation in the 2011
• We provide sales and marketing services Application Services in Europe and
Outsourcing Excellence Awards.
and support to clients in 19 countries North America.
and spanning five continents. • Meta Group ranks Accenture
• We have helped six of the top 10 No. 1 in data warehousing and
pharmaceutical companies improve business intelligence.
sales force and service effectiveness.
• We provide digital and mobile strategies
and/ services to half of the Top 10
global pharmaceutical companies
• Accenture has worked with 7 of the top
10 global pharmaceutical companies
in Managed Markets and successfully
completed more than 80 Managed
Markets projects.
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Our services span from strategy through implementation and include the following focus
areas, among others:
Strategy and governance
• Mergers & acquisitions • Sustainability • Market and product portfolio
• Globalization – emerging markets • Rapid & sustained cost management - Brand strategy and product launch
• Operating model & governance • Functional process strategy - Mature products
• Mobile strategy - Licensing & business development
Research and development
• R&D strategy • Clinical services • R&D IT
- Performance improvement - Clinical operating model design/ - CIO agenda/IT strategy
- R&D cost takeout/sourcing implementation - IT standards management
- Portfolio management - Clinical systems integration - R&D application development
- Clinical BPO (CDM, bio-stat & management
• Drug discovery & preclinical services
programming, medical writing)
- Discovery/preclinical operating model • Cross R&D capabilities
Design/implementation • Safety, regulatory & submissions services - Project & resource management
- Discovery/preclinical systems integration - Safety & regulatory operating model - R&D analytics
design/implementation - Standards management
- Safety & regulatory systems integration
- Regulatory BPO
- Pharmacovigilance BPO
Supply chain and manufacturing
• Supply chain strategy • Strategic cost reduction • Supply chain solutions
- Inventory optimization - Supply chain outsourcing - Supply chain systems integration
- Sourcing & procurement - Supply chain analytics services
- Manufacturing strategy - Procurement BPO - Value-driven ERP
- Supply chain network strategy - Quality & compliance - Secure supply chain
- Operating model design/sales & - Perfect plant/MES/LIMS
operations planning - Quality systems
- Quality & compliance strategy
Sales and marketing/commercial services
• Commercial strategy • Commercial services
- Go-to-market model design - Accenture Analytic Services • Pricing & market access
- Operating model design - Accenture Content Services - Contracting & pricing
- Customer & brand strategy - Accenture Data Services - Commercial account excellence
- Product strategy & launch - Accenture Digital Services - Commercial pull-through & promotion
- Accenture Sales Support Services
• Analytics & information management • Sales force & service effectiveness
- Customer lifetime value and • Marketing & digital services - Closed loop marketing and analytics
profitability analytics - Campaign management - Sales strategy & process design
- Contact & message effectiveness - Digital platform & services - Sales enablement & innovation (SaaS)
- Multichannel analytics - Digital assets & marketing - Sales force optimization
- Master data & information management resource management
- Pricing optimization - Social media strategy
- Systems integration services
IT services and transformation
• IT strategy • Life sciences systems integration services • Integration & infrastructure
- Operating models/enterprise architecture - Research & development - M&A integration factory
- IT transformation - Supply chain & manufacturing - Legacy rationalization and modernization
- IT process excellence - Sales & marketing/commercial services - Systems integration and technology
- Enterprise analytics architecture
• Application development & management
- Cloud computing - Data center
- Process & information management
- Mobility - Workplace enablement & network
- Application testing & maintenance
- Infrastructure outsourcing
- Application outsourcing
- Platform development
Enterprise business process outsourcing
• Finance & accounting • Human resources • Learning
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Bringing a spirit of innovation
Accenture’s broad services are backed by our commitment to relentlessly pursue
innovation so that we can deliver quality outcomes to our clients.
We are proud of our legacy of We share our ideas and insights with them Easy remote mobile
game-changing outcomes that have so that they can achieve corporate-wide
authentication
reshaped the industry. For example, transformation, identify high-growth
Accenture broke ground as the first areas, generate improved shareholder Manufacturers work hard to ensure
to deliver offshore clinical data value and achieve high performance. the quality and authenticity of their
management services and end-to-end products but too often are essentially
pharmacovigilance services. We were Digital delivery disconnected from the product by the
also the first to pilot Japanese language time it reaches the consumer. Accenture
adverse event data entry offshore. We are making investments to innovate Easy Remote Mobile Authentication
in the commercial space through a new lets customers use mobile devices to
Innovation forms the foundation of Life Sciences Digital Content Platform—a
capture information about a product
the life sciences industry—and it forms marketing and sales offering that
and quickly and securely check with the
the core of our work bringing new allows our clients to deliver disease
manufacturer to confirm it is genuine.
value to clients. Our focus is on helping and product content to physicians
By making this application available
life sciences companies to combine and patients at speed, and in a cost-
to consumers, manufacturers can help
traditional product development effective way. This includes tapping
protect their customers while helping to
innovation with other areas, including new channels, and developing content
strengthen confidence in their products,
process and service innovation, unique capabilities and end-to-end operating
increase revenues, reduce risk and build
sales and marketing go-to-market models, with heavy reliance on our
high-performance businesses.
models and new ways of working. Global Delivery Network.
Analytics fuel high performance in life sciences
Accenture is helping life sciences companies use analytics to We are putting our analytics tools and experience to work for
capture real-time, relevant data that informs the decision- clients. Accenture worked with a large global pharmaceutical
making process to ultimately improve business outcomes. We company on a groundbreaking program to improve the entire
have developed several proprietary analytic assets, including patient experience and overall adherence by leveraging insights
the Accenture Analytics Subscription Environment (AASE). It obtained through the integration and analyses of “real-world”
helps life sciences organizations use analytics at much higher data points. The company partnered with a large community
levels of capability by leveraging infrastructure, applications oncology practice to share and analyze data to test the
and support as needed. AASE puts control over technology hypothesis, and measure the effectiveness, that non-medical
decisions squarely in users’ hands, shortening the time it takes support services positively impact chemotherapy adherence.
to deliver analytical solutions and improving the quality of the This relationship allowed the company to generate insight of
results. This capability can also allow life sciences companies the statistically significant correlation between a service type
to test complex solutions to see if they merit investment by and adherence. The knowledge gained was enabled by the
generating solid long-term results. oncology practice’s ability to customize their EMR to capture
relevant data points, change their business processes to ensure
a high level of data quality and their expertise for/experience
with delivering the services being tested.
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Powering results for life sciences clients
From this commitment to innovation comes an equal focus on delivering world-class,
high-quality outcomes.
Groundbreaking Accenture has also provided assistance A successful M&A
building and supporting a remote
outsourcing for a global transition for a leading
monitoring solution used by one of the
pharmaceutical company device manufacturer's product lines. pharmaceutical company
Accenture’s experience as a trusted Accenture’s strategy development
R&D outsourcing provider includes Global life sciences initiative with a leading pharmaceutical
our role in one of the largest-scale company builds a global company reflects the strategic acumen
outsourcing arrangements in the that Accenture professionals bring
digital operating model
pharmaceuticals industry. A leading to M&A transformation—and the
global pharmaceutical company—and Intent on growing its business, this collaborative spirit of our working
long-time Accenture client—embarked global life sciences company wanted to approach.
on an overall transformational move from a local, siloed approach to a
After a merger, the company recognized
program that made improving their more efficient, global digital operating
that it was at a turning point. Its
cost profile and gaining additional model to support the digital strategies
product mix and therapeutic areas of
capacity key priorities. of all its markets and business units.
focus were changing. The company
The company selected Accenture’s Working with Accenture, this company turned to Accenture to help develop a
outsourcing support in three designed a new global shared service multiyear R&D strategy that established
functional areas: clinical operations, to provide core digital capabilities and a common language and focus to
pharmacovigilance and IT application services, including web development, help align leadership teams. Accenture
support. Working closely with the content services and analytics services, helped define a new productivity model
client, Accenture established a global as well as support and maintenance. that detailed the cycle times between
capability in only eight months. This Supported by a common technology major project phases, planned or
helped the company increase its R&D platform, this global digital service is prospective success rates, cost to move,
pipeline capacity while reducing its expected to drive quality and speed in quality measures, investments—and
unit cost, and helped it to strengthen execution of digital campaigns by driving ultimately—the pipeline needed to
its position as one of the most standardization and asset/content reuse support product launch goals.
productive and respected pharma R&D across markets and brands.
The comprehensive strategy is helping
organizations in the world.
The model centralizes select functions this client achieve a more balanced set
from local client business units, of investments across the R&D lifecycle
Global medical device third-party agencies and technology while supporting the broader business
company enterprise companies, providing increased scale, strategy, managing risk and fueling
agility, speed and state-of-the art growth after a merger.
resource planning
digital and analytical services. The new
Accenture has been collaborating with model will help the company deliver
a global medical device company for its digital projects faster, execute
more than 15 years to assist with the them more consistently across the
design, implementation and support organization and quickly leverage
of numerous enterprise solutions used digital innovations as they become
on a global basis. This effort includes available. It also will provide local
the enterprise resource planning and support and customization through
product lifecycle management solution geographic hubs. The client expects to
used daily to support the engineering, achieve a more than 150 percent rate
manufacturing, supply chain, sales and of return over a three-year period.
financials processes on a 24/7 basis.
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In relentless pursuit of helping
life sciences companies
transform their businesses—so
they can transform lives
Life sciences companies are challenged to we help life sciences companies discover
accomplish their mission to better people’s and bring new products to market, design
lives amid a changing global health and implement more innovative ways to
care environment and shifting economic reach stakeholders and enable more cost-
realities that impact portfolios, customers effective and productive operations so they
and operations. Accenture collaborates can drive business goals, and, ultimately,
with companies to transform how they do achieve high performance.
business across the value chain.
Our clients transform people’s lives.
Bringing our global reach, industry Accenture helps our clients transform
expertise and deep capabilities in their businesses.
technology, consulting and outsourcing,
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