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TRANSFORMING - National Healthcare Group PDF

94 Pages·2014·6.34 MB·English
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NHG is the Regional Health System for Central Singapore. TRANSFORMING POPULATION HEALTH National Healthcare Group 3 Fusionopolis Link #03-08 ABOUT The vision of Health City Novena is to create a vibrant and sustainab l e THE COVER integrated community of healthcare, medical education and translational research in the Central Region of Singapore. It aims to shape the future healthcare of Singapore; anchor the Regional Health System for Central Singapore; and, empower active and healthy living. CONTENTS 02 This is NHG 44 Research, Technology and Innovation 04 Chairman’s Statement 54 Education 07 Group CEO’s Message 62 Our People 10 Board of Directors 72 Milestones 14 Senior Management 76 About NHG’s Institutions 16 Health City Novena 78 Statistics 22 Clinical Care 88 Key Financial Information 32 Community Care NHG • Transforming Population Health • Bringing Quality Healthcare Closer to You April 2013 May 2013 June 2013 July 2013 August 2013 September 2013 NHG • Transforming Population Health • Bringing Quality Healthcare Closer to You 1 April 2013 to Financial Year 2013 31 March 2014 Healthcare is now delivered by many players, not “ just one. But we still think that we are the only ones that matter, so that mindset has to change. How do we work with community partners to deliver integrated care? As far as the patient is concerned, care must be seamless and provided by one integrated care team.” Professor Philip Choo Deputy Group CEO (Regional Health) and CEO, TTSH Editors Wong Fong Tze • Tania Tan • Jason Chiew Contributors William Ng • Jeraldine Koh • Vera Soo • Cindy Chew • Sunanthar Lu • Clara Lim • Michelle Teo • Sheryl Wang Produced by Group Corporate Communications, National Healthcare Group September 2013 October 2013 November 2013 December 2013 January 2014 February 2014 March 2014 NHG • Transforming Population Health • Bringing Quality Healthcare Closer to You 1 April 2013 to Financial Year 2013 31 March 2014 Milestones 25 Years of Dermatology 25 Years of Geriatric Medicine Healthcare is now delivered by many players, not “ just one. But we still think that we are the only ones that matter, so that mindset has to change. How do we work with community partners to deliver integrated 40 Years of care? As far as the patient is concerned, care must be Rehabilitation Medicine seamless and provided by one integrated care team”. Professor Philip Choo Deputy Group CEO (Regional Health) and CEO, TTSH 85 Years of Mental Health Editors Wong Fong Tze • Tania Tan • Jason Chiew Contributors William Ng • Jeraldine Koh • Vera Soo • Cindy Chew • Sunanthar Lu • Clara Lim • Michelle Teo • Sheryl Wang Produced by Group Corporate Communications, National Healthcare Group September 2013 October 2013 November 2013 December 2013 January 2014 February 2014 March 2014 tHiS iS NHG’s vision is Adding Years of Healthy Our Vision Life. This vision goes beyond merely healing the sick to the more diff cult “Adding Years of and inf nitely more rewarding task of preventing illness and preserving health and quality of life. Healthy Life” NHG is a leader in public healthcare in Singapore, recognised at home and abroad for the quality of its medical Our Mission expertise and facilities. We will improve health Care is provided through an integrated network of primary and reduce illness healthcare polyclinics, acute care and through patient-centred tertiary hospitals, national specialty centres and business divisions. quality healthcare Together, they bring a rich legacy of that is accessible and medical expertise to our philosophy of integrated patient-centred care. seamless, comprehensive, With our focus on providing appropriate and accessible, affordable and quality healthcare services, NHG strives to cost-effective; in an improve integrated care within the environment of continuous Regional Health System involving learning and relevant long-term collaborations with other healthcare and community partners. research. 2 NHG Our Values 4P7R Collegiality These represent a collective mindset We nurture success by promoting and proactive culture we are adopting to collaboration, participation and trust further raise our standards in transforming between individuals and other healthcare population health towards Our Shared organisations within an environment of Future of being the Regional Health System sharing and mutual respect. for Singapore’s Central Region. Compassion The 4 Principles are: Our paramount concern is the welfare and • Patient-centred Care well-being of our fellow human beings. We • Systems Thinking sympathise with those struck by illness and • Learning Organisation suffering, and will do our best to alleviate • Staff Engagement their conditions. The 7 Rules are: Respect • Healthcare originates from what patients We treat everyone with honesty, decency need and value and fairness. • We care and protect patients and Integrity ourselves We are committed to the highest standards • As a system with partners, it is the of ethical conduct. system’s results that count • We give ideas, learn, develop, and Social Responsibility improve continuously We contribute positively to the well-being • Work within guidelines and standard and welfare of the community. procedures Professionalism • Solve the problem and take We are committed to being the best in what responsibility for handing over to the we do, and to achieving the best possible next step outcomes for our patients. • Feedback to the step before 3 NHG • Transforming Population Health • NHG is the Regional Health System for Central Singapore CHaiRMan’S STaTeMeNT As we face a rapidly ageing population and growing chronic disease burden, delivering affordable and accessible quality care is vital to NHG’s role as a public healthcare service provider. This is in line with the Ministry of Health’s aim of enabling Singaporeans to live long, live well and with peace of mind. Central to our vision of Adding Years of Healthy Life is the Regional Health System (RHS), which moves away from episodic care to integrated care of the patient within the community. NHG celebrates its 14th year and we recognise the strides made in establishing our RHS network for Central Singapore. By forging strong partnerships, we can develop a seamless, patient-centred ecosystem that will cater to our patients’ medical and psychosocial needs. Our vision of an integrated care approach is shared by many like-minded organisations in Novena, where our member institutions Tan Tock Seng Hospital and National Skin Centre, are based. Together with our partners, we have developed the Health City Novena Master Plan where complementary functions are sited together to optimise care. The 17-hectare modern, integrated hub will physically link multi-disciplinary medical service providers in the Novena area when it is completed in 2030. Beyond healthcare, Health City Novena encompasses a complete ecosystem which will offer facilities for health services, research and education, as well as commercial, leisure and communal spaces. This landmark project signif es an important step towards providing holistic care for the community. 4 While the physical infrastructure for our Health works in tandem with primary care and community City Novena takes shape, NHG has continued to build partners to address the needs of our patients. on partnerships that will form the foundation of the The transformation of healthcare must be integrated care network. We have established the embraced by the next generation of healthcare Central Regional Health Advisory Council, chaired professionals. As the primary clinical training by my fellow Board Member, Ms Anita Fam, with partner for the Lee Kong Chian School of Medicine representatives from NHG, the Ministry of Health, (LKCMedicine), NHG has leveraged on its expertise Agency for Integrated Care, Ministry of Social and in team-based, patient-centred care to develop an Family Development, Health Promotion Board, innovative curriculum that is into its second year. People’s Association and representatives from our To further develop doctors who are skilled medical, social and community partner organisations and passionate about healthcare in the community, within the Central Region. The Advisory Council will NHG together with LKCMedicine have also jointly facilitate robust discourse and views on improving opened the Family Medicine Academy at Bukit Batok the overall management of population health. Polyclinic – Singapore’s f rst purpose-built primary care teaching facility – where medical undergraduates will NHG celebrates its 14th year and we recognise receive more robust training in t“he strides made in establishing our RHS network for Family Medicine, and in turn help boost the primary care sector Central Singapore. By forging strong partnerships, in Singapore. Medical students we can develop a seamless, patient-centred ecosystem are able to observe the Family that will cater to our patients’ medical and psychosocial Medicine consultation process, learn communication and clinical needs.” examination skills, as well as understand f rst hand the role Already our community care efforts are making of primary care in its entire healthcare continuum. an impact, with the pilot Virtual Hospital programme Beyond undergraduate training, the facility is also at Tan Tock Seng Hospital (TTSH) winning the PS21 available for the training of existing clinicians within ExCel Certif cate of Recognition for Most Innovative the primary care sector. Project. The award recognises innovative projects Within the NHG family, we have also by public organisations which have made signif cant marked several milestones. In May this year, we contributions to society. Under the programme, commemorated the 10th year of the Healthcare Health Managers who are registered nurses with at least f ve years of clinical experience provide follow- Humanity Awards, which was established a year up reviews and assessments for patients who need after the SARS outbreak in 2003, to recognise the support through scheduled home visits and regular extraordinary dedication and courage of healthcare telephone calls. They also empower patients and workers from across the nation, towards their caregivers through health education and practical patients. A record 76 recipients from 26 public and advice on care. To provide patients with holistic care private organisations were lauded, including eight that includes social support, the Health Manager also inaugural Honourable Mention winners. 5 NHG • Transforming Population Health • Bringing Quality Healthcare Closer to You On the medical front, our f agship TTSH I would like to welcome Adjunct Professor celebrated its 170th Anniversary on 25 July Er Lau Joo Ming who joined the Board in October 2014, since its founding in 1844. From its humble 2013. I would like also to thank Professor Stephen beginnings as the “Pauper’s Hospital”, TTSH has Smith who stepped down from our Board in July grown into a world-class acute hospital addressing last year. Finally, my sincere thanks for the support the needs of a rapidly ageing population. Its and collaboration afforded to NHG by our multiple Department of Geriatric Medicine celebrated its 25th stakeholders in the community who have made this Anniversary and its Department of Rehabilitation journey fruitful and rewarding. Medicine its 40th Anniversary last year. The Institute of Mental Health (IMH) also commemorated its 85th Anniversary – transforming MADAM KAY KUOK from custodial to rehabilitative provider of mental Chairman health treatment. As a national specialty centre, National Healthcare Group IMH can be proud of its progressive rehabilitation methods and dedicated mental health experts and professionals, who have helped patients with mental health illness work towards a new lease of life. IMH staff, volunteers and patients staged a public play titled 8 to 5, to promote awareness and reduce stigmatisation of mental illnesses. Public education is a key enabler to help the population maintain healthier lifestyles. NHG’s bimonthly publication, Lifewise, has been delivering interesting and informative articles in an attractive and easily digestible fashion to readers. My congratulations to the magazine which won the Award for Excellence in the Customised Magazine, Journals & Tabloids category at the annual APEX Awards 2014 – an international competition which recognises excellence in graphic design, editorial content and the success of the entry in communicating its message. The NHG Corporate Yearbook 2012/13 also won the Award for Excellence in the Annual Reports category. Our successes would not have been possible without the dedication and commitment of all our staff, Management and the NHG Board. I am grateful to the Board, our 13,000 colleagues across the NHG family for your dedication and invaluable contributions. I am conf dent that NHG will continue to strive in our efforts as the RHS for Central Singapore. 6 Chairman’s Statement

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