TRANSFORMING - National Healthcare Group

94 Pages·2014·6.34 MB·English

NHG is the Regional Health System for Central Singapore.
TRANSFORMING
POPULATION
HEALTH
National Healthcare Group
3 Fusionopolis Link #03-08
ABOUT
The vision of Health City Novena is
to create a vibrant and sustainab l e THE COVER
integrated community of healthcare,
medical education and translational
research in the Central Region of
Singapore. It aims to shape the future
healthcare of Singapore; anchor the
Regional Health System for Central
Singapore; and, empower active and
healthy living.
CONTENTS
02 This is NHG 44 Research, Technology and Innovation
04 Chairman’s Statement 54 Education
07 Group CEO’s Message 62 Our People
10 Board of Directors 72 Milestones
14 Senior Management 76 About NHG’s Institutions
16 Health City Novena 78 Statistics
22 Clinical Care 88 Key Financial Information
32 Community Care
NHG • Transforming Population Health • Bringing Quality Healthcare Closer to You
April 2013 May 2013 June 2013 July 2013 August 2013 September 2013
NHG • Transforming Population Health • Bringing Quality Healthcare Closer to You 1 April 2013 to
Financial Year 2013 31 March 2014
Healthcare is now delivered by many players, not
“
just one. But we still think that we are the only ones
that matter, so that mindset has to change. How do we
work with community partners to deliver integrated
care? As far as the patient is concerned, care must be
seamless and provided by one integrated care team.”
Professor Philip Choo
Deputy Group CEO (Regional Health) and CEO, TTSH
Editors Wong Fong Tze • Tania Tan • Jason Chiew
Contributors William Ng • Jeraldine Koh • Vera Soo • Cindy Chew • Sunanthar Lu • Clara Lim • Michelle Teo • Sheryl Wang
Produced by Group Corporate Communications, National Healthcare Group
September 2013 October 2013 November 2013 December 2013 January 2014 February 2014 March 2014
NHG • Transforming Population Health • Bringing Quality Healthcare Closer to You 1 April 2013 to
Financial Year 2013 31 March 2014 Milestones
25 Years of
Dermatology
25 Years of
Geriatric Medicine
Healthcare is now delivered by many players, not
“
just one. But we still think that we are the only ones
that matter, so that mindset has to change. How do we
work with community partners to deliver integrated
40 Years of care? As far as the patient is concerned, care must be
Rehabilitation
Medicine seamless and provided by one integrated care team”.
Professor Philip Choo
Deputy Group CEO (Regional Health) and CEO, TTSH
85 Years of
Mental Health
Editors Wong Fong Tze • Tania Tan • Jason Chiew
Contributors William Ng • Jeraldine Koh • Vera Soo • Cindy Chew • Sunanthar Lu • Clara Lim • Michelle Teo • Sheryl Wang
Produced by Group Corporate Communications, National Healthcare Group
September 2013 October 2013 November 2013 December 2013 January 2014 February 2014 March 2014
tHiS iS
NHG’s vision is Adding Years of Healthy Our Vision
Life. This vision goes beyond merely
healing the sick to the more diff cult
“Adding Years of
and inf nitely more rewarding task of
preventing illness and preserving health
and quality of life. Healthy Life”
NHG is a leader in public healthcare
in Singapore, recognised at home and
abroad for the quality of its medical Our Mission
expertise and facilities.
We will improve health
Care is provided through an
integrated network of primary and reduce illness
healthcare polyclinics, acute care and
through patient-centred
tertiary hospitals, national specialty
centres and business divisions. quality healthcare
Together, they bring a rich legacy of
that is accessible and
medical expertise to our philosophy of
integrated patient-centred care. seamless, comprehensive,
With our focus on providing appropriate and
accessible, affordable and quality
healthcare services, NHG strives to cost-effective; in an
improve integrated care within the environment of continuous
Regional Health System involving
learning and relevant
long-term collaborations with other
healthcare and community partners. research.
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NHG
Our Values 4P7R
Collegiality These represent a collective mindset
We nurture success by promoting and proactive culture we are adopting to
collaboration, participation and trust further raise our standards in transforming
between individuals and other healthcare population health towards Our Shared
organisations within an environment of Future of being the Regional Health System
sharing and mutual respect. for Singapore’s Central Region.
Compassion The 4 Principles are:
Our paramount concern is the welfare and • Patient-centred Care
well-being of our fellow human beings. We • Systems Thinking
sympathise with those struck by illness and • Learning Organisation
suffering, and will do our best to alleviate • Staff Engagement
their conditions.
The 7 Rules are:
Respect • Healthcare originates from what patients
We treat everyone with honesty, decency need and value
and fairness. • We care and protect patients and
Integrity ourselves
We are committed to the highest standards • As a system with partners, it is the
of ethical conduct. system’s results that count
• We give ideas, learn, develop, and
Social Responsibility improve continuously
We contribute positively to the well-being • Work within guidelines and standard
and welfare of the community.
procedures
Professionalism • Solve the problem and take
We are committed to being the best in what responsibility for handing over to the
we do, and to achieving the best possible next step
outcomes for our patients. • Feedback to the step before
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NHG • Transforming Population Health • NHG is the Regional Health System for Central Singapore
CHaiRMan’S
STaTeMeNT
As we face a rapidly ageing population and growing
chronic disease burden, delivering affordable
and accessible quality care is vital to NHG’s role
as a public healthcare service provider. This is in
line with the Ministry of Health’s aim of enabling
Singaporeans to live long, live well and with peace
of mind. Central to our vision of Adding Years of
Healthy Life is the Regional Health System (RHS),
which moves away from episodic care to integrated
care of the patient within the community.
NHG celebrates its 14th year and we recognise
the strides made in establishing our RHS network for
Central Singapore. By forging strong partnerships,
we can develop a seamless, patient-centred
ecosystem that will cater to our patients’ medical
and psychosocial needs.
Our vision of an integrated care approach
is shared by many like-minded organisations
in Novena, where our member institutions Tan
Tock Seng Hospital and National Skin Centre,
are based. Together with our partners, we have
developed the Health City Novena Master Plan
where complementary functions are sited together
to optimise care. The 17-hectare modern, integrated
hub will physically link multi-disciplinary medical
service providers in the Novena area when it is
completed in 2030.
Beyond healthcare, Health City Novena
encompasses a complete ecosystem which will offer
facilities for health services, research and education,
as well as commercial, leisure and communal spaces.
This landmark project signif es an important step
towards providing holistic care for the community.
4
While the physical infrastructure for our Health works in tandem with primary care and community
City Novena takes shape, NHG has continued to build partners to address the needs of our patients.
on partnerships that will form the foundation of the The transformation of healthcare must be
integrated care network. We have established the embraced by the next generation of healthcare
Central Regional Health Advisory Council, chaired professionals. As the primary clinical training
by my fellow Board Member, Ms Anita Fam, with partner for the Lee Kong Chian School of Medicine
representatives from NHG, the Ministry of Health, (LKCMedicine), NHG has leveraged on its expertise
Agency for Integrated Care, Ministry of Social and in team-based, patient-centred care to develop an
Family Development, Health Promotion Board, innovative curriculum that is into its second year.
People’s Association and representatives from our To further develop doctors who are skilled
medical, social and community partner organisations and passionate about healthcare in the community,
within the Central Region. The Advisory Council will NHG together with LKCMedicine have also jointly
facilitate robust discourse and views on improving opened the Family Medicine Academy at Bukit Batok
the overall management of population health. Polyclinic – Singapore’s f rst purpose-built primary
care teaching facility – where
medical undergraduates will
NHG celebrates its 14th year and we recognise receive more robust training in
t“he strides made in establishing our RHS network for Family Medicine, and in turn help
boost the primary care sector
Central Singapore. By forging strong partnerships,
in Singapore. Medical students
we can develop a seamless, patient-centred ecosystem are able to observe the Family
that will cater to our patients’ medical and psychosocial Medicine consultation process,
learn communication and clinical
needs.”
examination skills, as well as
understand f rst hand the role
Already our community care efforts are making of primary care in its entire healthcare continuum.
an impact, with the pilot Virtual Hospital programme Beyond undergraduate training, the facility is also
at Tan Tock Seng Hospital (TTSH) winning the PS21 available for the training of existing clinicians within
ExCel Certif cate of Recognition for Most Innovative
the primary care sector.
Project. The award recognises innovative projects
Within the NHG family, we have also
by public organisations which have made signif cant
marked several milestones. In May this year, we
contributions to society. Under the programme,
commemorated the 10th year of the Healthcare
Health Managers who are registered nurses with at
least f ve years of clinical experience provide follow- Humanity Awards, which was established a year
up reviews and assessments for patients who need after the SARS outbreak in 2003, to recognise the
support through scheduled home visits and regular extraordinary dedication and courage of healthcare
telephone calls. They also empower patients and workers from across the nation, towards their
caregivers through health education and practical patients. A record 76 recipients from 26 public and
advice on care. To provide patients with holistic care private organisations were lauded, including eight
that includes social support, the Health Manager also inaugural Honourable Mention winners.
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NHG • Transforming Population Health • Bringing Quality Healthcare Closer to You
On the medical front, our f agship TTSH I would like to welcome Adjunct Professor
celebrated its 170th Anniversary on 25 July Er Lau Joo Ming who joined the Board in October
2014, since its founding in 1844. From its humble 2013. I would like also to thank Professor Stephen
beginnings as the “Pauper’s Hospital”, TTSH has
Smith who stepped down from our Board in July
grown into a world-class acute hospital addressing
last year. Finally, my sincere thanks for the support
the needs of a rapidly ageing population. Its
and collaboration afforded to NHG by our multiple
Department of Geriatric Medicine celebrated its 25th
stakeholders in the community who have made this
Anniversary and its Department of Rehabilitation
journey fruitful and rewarding.
Medicine its 40th Anniversary last year.
The Institute of Mental Health (IMH) also
commemorated its 85th Anniversary – transforming
MADAM KAY KUOK
from custodial to rehabilitative provider of mental
Chairman
health treatment. As a national specialty centre,
National Healthcare Group
IMH can be proud of its progressive rehabilitation
methods and dedicated mental health experts and
professionals, who have helped patients with mental
health illness work towards a new lease of life.
IMH staff, volunteers and patients staged a public
play titled 8 to 5, to promote awareness and reduce
stigmatisation of mental illnesses.
Public education is a key enabler to help the
population maintain healthier lifestyles. NHG’s
bimonthly publication, Lifewise, has been delivering
interesting and informative articles in an attractive
and easily digestible fashion to readers. My
congratulations to the magazine which won the
Award for Excellence in the Customised Magazine,
Journals & Tabloids category at the annual APEX
Awards 2014 – an international competition
which recognises excellence in graphic design,
editorial content and the success of the entry in
communicating its message. The NHG Corporate
Yearbook 2012/13 also won the Award for Excellence
in the Annual Reports category.
Our successes would not have been possible
without the dedication and commitment of all
our staff, Management and the NHG Board. I am
grateful to the Board, our 13,000 colleagues across
the NHG family for your dedication and invaluable
contributions. I am conf dent that NHG will continue
to strive in our efforts as the RHS for Central
Singapore.
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Chairman’s Statement