Transformational Diversity: Why and How Intercultural Competencies Can Help Organizations to Survive and Thrive PDF
Preview Transformational Diversity: Why and How Intercultural Competencies Can Help Organizations to Survive and Thrive
Transformational DIVERSITY Transformational DIVERSITY WHY AND HOW INTERCULTURAL COMPETENCIES CAN HELP ORGANIZATIONS TO SURVIVE AND THRIVE Fiona Citkin Lynda Spielman Society for Human Resource Management Alexandria, Virginia www.shrm.org Strategic Human Resource Management India Mumbai, India www.shrmindia.org Society for Human Resource Management Haidian District Beijing, China www.shrm.org/cn This publication is designed to provide accurate and authoritative information regarding the subject matter covered. It is sold with the understanding that neither the publisher nor the au- thor is engaged in rendering legal or other professional service. If legal advice or other expert assistance is required, the services of a competent, licensed professional should be sought. The federal and state laws discussed in this book are subject to frequent revision and interpretation by amendments or judicial revisions that may significantly affect employer or employee rights and obligations. Readers are encouraged to seek legal counsel regarding specific policies and practices in their organizations. This book is published by the Society for Human Resource Management (SHRM®). The interpretations, conclusions, and recommendations in this book are those of the authors and do not necessarily represent those of the publisher. Copyright© 2011 Fiona Citkin and Lynda Spielman. All rights reserved. This publication may not be reproduced, stored in a retrieval system, or transmitted in whole or in part, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the Society for Human Resource Manage- ment, 1800 Duke Street, Alexandria, VA 22314. The Society for Human Resource Management (SHRM) is the world’s largest association devoted to human resource management. Representing more than 250,000 members in over 140 countries, the Society serves the needs of HR professionals and advances the interests of the HR profession. Founded in 1948, SHRM has more than 575 affiliated chapters within the United States and subsidiary offices in China and India. Visit SHRM Online at www.shrm.org. Interior Design: Blair Wright Cover Design: Blair Wright Library of Congress Cataloging-in-Publication Data Citkin, Fiona. Transformational diversity : why and how intercultural competencies can help organizations to survive and thrive / by Fiona Citkin and Lynda Spielman. p. cm. Includes bibliographical references and index. ISBN 978-1-58644-230-9 1. Management--Sociological aspects. 2. Management--Cross-cultural studies. 3. Cultural pluralism. I. Spielman, Lynda. II. Title. HD30.19.C58 2011 658.30089--dc22 2011014392 11-0125 Contents Chapter 1. Reaching Our Potential with Transformational Diversity .. 1 Chapter 2. The Essence of Transformational Diversity ............. 5 Chapter 3. The Why of Transformational Diversity ................ 15 Chapter 4. The What of Transformational Diversity ............... 43 Chapter 5. The How of Transformational Diversity ................ 79 Chapter 6. Thinking and Acting Anew — Now! .................. 129 Appendix A: Milton Bennett’s Development Model for Intercultural Sensitivity (DMIS) ........................................... 133 Appendix B: The ACROSS© Cultural Business Model ............ 137 Bibliography ............................................... 141 Endnotes ................................................ 149 Index ................................................ 157 Acknowledgements ......................................... 161 About the Authors .......................................... 165 Additional SHRM-Published Books ............................ 167 “The dogmas of the quiet past are inadequate to the stormy present. The occasion is piled high with difficulty, and we must rise with the occasion. As our case is new, so we must think anew and act anew.” — Abraham Lincoln vii Chapter 1. Reaching Our Potential with Transformational Diversity The latest research in diversity, Global Diversity and Inclusion: Percep- tions, Practices and Attitudes, commissioned from the Economist In- telligence Unit by the Society for Human Resource Management (SHRM),1 points out that although North America ranks high for di- versity, the potential is far from fulfilled, with the region scoring only 70 out of 100 points. The need to reach our potential is more chal- lenging in our uncertain times. At the same time, organizations need to grow and remain competitive, more so now than ever before. This reality is why the business rationale for transforming diversity and in- clusion that we advocate and substantiate in this book rests with syner- gy-boosting intercultural training for everyone. In this book we introduce Transformational Diversity© — a new vision of diversity developments that seeks to revise and transform cur- rent diversity programs through a strong infusion of an intercultural perspective with intercultural business competencies training. This new brand of diversity is taking the “old” diversity beyond race and gender, proposing the shift of focus from traditional race-gender to minorities-integration-synergy-performance issues. The shift — which 1
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