Trait Emotional Intelligence, Motivation, Engagement, and Intended Retention of Court-Appointed PDF
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Walden University ScholarWorks Walden Dissertations and Doctoral Studies Walden Dissertations and Doctoral Studies Collection 2016 Trait Emotional Intelligence, Motivation, Engagement, and Intended Retention of Court- Appointed Special Advocate Volunteers Kim Obenoskey Walden University Follow this and additional works at:https://scholarworks.waldenu.edu/dissertations Part of thePsychology Commons This Dissertation is brought to you for free and open access by the Walden Dissertations and Doctoral Studies Collection at ScholarWorks. It has been accepted for inclusion in Walden Dissertations and Doctoral Studies by an authorized administrator of ScholarWorks. For more information, please [email protected]. Walden University College of Social and Behavioral Sciences This is to certify that the doctoral dissertation by Kim Obenoskey has been found to be complete and satisfactory in all respects, and that any and all revisions required by the review committee have been made. Review Committee Dr. John Astin, Committee Chairperson, Psychology Faculty Dr. Gwynne Dawdy, Committee Member, Psychology Faculty Dr. Michael Plasay, University Reviewer, Psychology Faculty Chief Academic Officer Eric Riedel, Ph.D. Walden University 2016 Abstract Trait Emotional Intelligence, Motivation, Engagement, and Intended Retention of Court-Appointed Special Advocate Volunteers by Kimberly Baker Obenoskey MA, University of Mary Hardin-Baylor, 2003 MBA, Baylor University, 1988 BBA, Baylor University, 1985 Dissertation Submitted in Partial Fulfillment of the Requirements for the Degree of Doctor of Philosophy Psychology Walden University August 2016 Abstract U.S. volunteer-dependent organizations continue to look for more effective ways to support their volunteer recruitment, training, and retention efforts. No prior research has evaluated what variables support sustained volunteerism for CASA volunteers. The purpose of this study was to investigate sustained volunteerism by evaluating the relationships between trait emotional intelligence (trait EI) measured using the Trait Emotional Intelligence Questionnaire, motivation to volunteer using the Volunteers Functional Inventory, volunteer work engagement using the Utrecht Work Engagement Scale, and intended retention of CASA volunteers. One hundred fifty five CASA volunteers from different CASA organizations responded to an on-line survey. Correlational and regression analysis of survey data showed global trait EI to be significantly related to volunteer’s intent of finishing their current case and their intent to take a new case within six months after completing their current case. Trait EI and functional motivations to volunteer were significantly related to volunteer work engagement. High values and understanding motives to volunteer were significantly and negatively related to the volunteer considering quitting their current case. Social motivation to volunteer was significantly and positively related to the intent of taking another case within six months after completing the current case. This research is designed to benefit CASA organizations in moving closer to their goal of having a CASA volunteer for each child in the challenging state child welfare foster care systems. Trait Emotional Intelligence, Motivation, Engagement, and Intended Retention of Court-Appointed Special Advocate Volunteers by Kimberly Baker Obenoskey MA, University of Mary Hardin-Baylor, 2003 MBA, Baylor University, 1988 BBA, Baylor University, 1985 Dissertation Submitted in Partial Fulfillment of the Requirements for the Degree of Doctor of Philosophy Psychology Walden University August 2016 Table of Contents List of Tables ..................................................................................................................... iv List of Figures ......................................................................................................................v Chapter 1: Introduction to the Study ....................................................................................1 Introduction ....................................................................................................................1 Background ....................................................................................................................3 Problem Statement .......................................................................................................10 Purpose of the Study ....................................................................................................12 Research Questions ......................................................................................................13 Theoretical and Conceptual Framework ......................................................................15 Broaden-and-Build Theory ................................................................................... 15 Sustained Volunteerism Model ............................................................................. 16 Functional Motivation Theory .............................................................................. 17 EI Models .............................................................................................................. 18 Work Engagement ................................................................................................ 19 Nature of the Study ......................................................................................................20 Definitions....................................................................................................................21 Assumptions .................................................................................................................23 Limitations and Delimitations ......................................................................................24 Significance..................................................................................................................26 Summary ......................................................................................................................27 Chapter 2: Literature Review .............................................................................................30 i Introduction ..................................................................................................................30 Literature Search Strategy............................................................................................30 Theoretical and Conceptual Framework for Key Variables ........................................32 Trait EI .................................................................................................................. 32 Functional Motivation ........................................................................................... 35 Volunteer Retention .............................................................................................. 36 Work Engagement ................................................................................................ 38 Key Variables...............................................................................................................41 Volunteerism ......................................................................................................... 41 Functional Motivation to Volunteer...................................................................... 47 Emotional Intelligence .......................................................................................... 54 Trait EI .................................................................................................................. 62 EI and Volunteerism ............................................................................................. 67 Volunteer Engagement and Retention .................................................................. 69 Functional Motivation and Volunteer Retention .................................................. 71 Child Advocacy Volunteerism .............................................................................. 73 Summary and Conclusions ..........................................................................................80 Chapter 3: Research Method ..............................................................................................85 Research Design and Rationale ...................................................................................86 Methodology ................................................................................................................87 Target Population .................................................................................................. 87 ii Sampling Size ....................................................................................................... 88 Recruitment, Participation, and Data Collection .................................................. 89 Instrumentation and Operationalization of Constructs ......................................... 90 Data Analysis Plan .............................................................................................. 102 Threats to Validity .....................................................................................................105 Ethical Procedures .....................................................................................................106 Summary ....................................................................................................................107 Chapter 4: Results ............................................................................................................108 Data Collection ..........................................................................................................109 Results ........................................................................................................................112 Sample Characteristics ........................................................................................ 112 Summary ....................................................................................................................121 Chapter 5: Discussion, Conclusions, and Recommendations ..........................................124 Introduction ................................................................................................................124 Interpretation of the Findings.....................................................................................124 Limitations and Generalizability................................................................................132 Recommendations ......................................................................................................134 Implications and Conclusion......................................................................................135 References ........................................................................................................................136 Appendix: Volunteer Functions Inventory ......................................................................172 iii List of Tables Table 1. The Adult Sampling Domain of Trait Emotional Intelligence ............................92 Table 2. TEIQue Facets, Factors, and Global Scale and Internal Consistencies ...............93 Table 3. Functions Served by Volunteering and Their Assessment on Volunteers Function Inventory (VFI) .......................................................................................95 Table 4. VFI Populations and Reliability Analysis ...........................................................96 Table 5. Factors of Engagement and Their Assessment on the Utrecht Work Engagement Scale (UWES) ...................................................................................99 Table 6. Characteristics of Participants ..........................................................................113 Table 7. Correlations Between Predictor and Criterion Variables ..................................118 Table 8. Correlations ........................................................................................................119 Table 9. Regression Analysis Inclusive of Demographic Data .......................................120 iv List of Figures Figure 1. Penner’s (2002) causes of sustained volunteerism model. .................................38 v
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