Tourism, Security and Safety: From Theory to Practice (The Management of Hospitality and Tourism Enterprises) PDF
Preview Tourism, Security and Safety: From Theory to Practice (The Management of Hospitality and Tourism Enterprises)
H7898_Prelims.qxd 9/2/05 1:22 AM Page i Tourism, Security and Safety From Theory to Practice H7898_Prelims.qxd 9/2/05 1:22 AM Page ii H7898_Prelims.qxd 9/2/05 1:22 AM Page iii Tourism, Security and Safety From Theory to Practice First edition Yoel Mansfeld Abraham Pizam AMSTERDAM • BOSTON (cid:127) HEIDELBERG (cid:127) LONDON NEW YORK (cid:127) OXFORD (cid:127) PARIS (cid:127) SAN DIEGO SAN FRANCISCO (cid:127) SINGAPORE (cid:127) SYDNEY (cid:127) TOKYO Butterworth-Heinemann is an imprint of Elsevier H7898_Prelims.qxd 9/2/05 1:22 AM Page iv Elsevier Butterworth–Heinemann 30 Corporate Drive, Suite 400, Burlington, MA 01803, USA Linacre House, Jordan Hill, Oxford OX2 8DP, UK Copyright © 2006, Elsevier Inc. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher. Permissions may be sought directly from Elsevier’s Science & Technology Rights Department inOxford, UK: phone: (+44) 1865 843830, fax: (+44) 1865 853333, e-mail: [email protected]. You may also complete your request on-line via the Elsevier homepage (http://elsevier.com), by selecting “Customer Support” and then “Obtaining Permissions.” (cid:1)Recognizing the importance of preserving what has been written, Elsevier prints its books on acid-free paper whenever possible. Library of Congress Cataloging-in-Publication Data Mansfeld, Y. (Yoel) Tourism, security, and safety: from theory to practice/Yoel Mansfeld and Abraham Pizam. p.cm. 1. Tourism. 2. Tourism—Safety measures. I. Pizam, Abraham. II. Title. G155.A1M264 2006 910′.68′4—dc22 2005020378 British Library Cataloguing-in-Publication Data A catalogue record for this book is available from the British Library. ISBN 13: 978-0-7506-7898-8 ISBN 10: 0-7506-7898-4 For information on all Elsevier Butterworth–Heinemann publications visit our Website at www.books.elsevier.com Printed in the United States of America 05 06 07 08 09 10 10 9 8 7 6 5 4 3 2 1 H7898_Prelims.qxd 9/2/05 1:22 AM Page v Contents List of Contributors ix Prologue xiii Abraham Pizam and Yoel Mansfeld 1. Toward a Theory of Tourism Security 1 Abraham Pizam and Yoel Mansfeld Section I:Tourism,Terrorism,and Civil Unrest Issues 29 Yoel Mansfeld and Abraham Pizam 2. A Social Theory of Terrorism and Tourism 33 Peter E. Tarlow 3. War,Terror,and the Tourism Market in Israel 49 Aliza Fleischer and Steven Buccola 4. Fiji Islands:Rebuilding Tourism in an Insecure World 67 Brian King and Tracy Berno Section II:Tourism and Crime Issues 83 Yoel Mansfeld and Abraham Pizam 5. The Growth of the Caribbean Narcoeconomy: Implications for Tourism 87 Jerome L. McElroy v H7898_Prelims.qxd 9/2/05 1:22 AM Page vi Contents 6. Do Incidents of Theft at Tourist Destinations Have a Negative Effect on Tourists’Decisions to Travel to Affected Destinations? 105 Judy Holcomb and Abraham Pizam 7. The Tourist and His Criminal: Patterns in Street Robbery 125 Dee Wood Harper Section III:Tourism and Safety Issues 139 Yoel Mansfeld and Abraham Pizam 8. Recovering from SARS:The Case of Toronto Tourism 143 Geoffrey Wall 9. Risk Management for Australian Commercial Adventure Tourism Operations 153 Damian Morgan and Martin Fluker 10. The Effect of Disaster on Peripheral Tourism Places and the Disaffection of Prospective Visitors 169 Wilson Irvine and Alistair R. Anderson 11. Safety and Security Issues Affecting Inbound Tourism in the People’s Republic of China 187 Zélia Breda and Carlos Costa 12. When Wildlife Encounters Go Wrong:Tourist Safety Issues Associated with Threatening Wildlife 209 Gianna Moscardo, Matthew Taverner and Barbara Woods Section IV:Tourism and Crisis-Management Issues 229 Yoel Mansfeld and Abraham Pizam 13. Public Relations and Advertising Strategies for Managing Tourist Destination Image Crises 233 Eli Avraham 14. A Comparative Assessment of Three Southeast Asian Tourism Recovery Campaigns:Singapore Roars:Post SARS 2003,Bali Post–the October 12,2002 Bombing,and WOW Philippines 2003 251 David Beirman 15. The Role of Security Information in Tourism Crisis Management:The Missing Link 271 Yoel Mansfeld vi H7898_Prelims.qxd 9/2/05 1:22 AM Page vii Contents 16. Crisis Management and Recovery:How Washington, DC Hotels Responded to Terrorism 291 Greg Stafford, Larry Yu and Alex Kobina Armoo 17. Hospitality Crisis Management Practices:The Israeli Case 313 Aviad Israeli and Arie Reichel 18. Tour Operators and Destination Safety 335 Nevenka Cavlek Summary and Conclusions 353 Yoel Mansfeld and Abraham Pizam Index 355 vii H7898_Prelims.qxd 9/2/05 1:22 AM Page viii H7898_Prelims.qxd 9/2/05 1:22 AM Page ix Contributors Alistair Anderson Aberdeen Business School Robert Gordon University Garthdee, Aberdeen AB 24 7QE UK Alex Kobina Armoo Department of Hospitality and Tourism Management Baltimore International College 17 Commerce Street Baltimore, MD 21202-3230 USA Eli Avraham Department of Communications University of Haifa Haifa 31905 Israel David Beirman Israel Tourism Office 395 New South Head Rd Double Bay NSW 2028 Australia Tracy Berno School of Food and Hospitality CPIT PO Box 540 Christchurch 8015 New Zealand ix
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