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Tourism and Culture in the Age of Innovation: Second International Conference IACuDiT, Athens 2015 PDF

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Springer Proceedings in Business and Economics Vicky Katsoni Editors Anastasia Stratigea Tourism and Culture in the Age of Innovation Second International Conference IACuDiT, Athens 2015 Springer Proceedings in Business and Economics More information about this series at http://www.springer.com/series/11960 Vicky Katsoni • Anastasia Stratigea Editors Tourism and Culture in the Age of Innovation Second International Conference IACuDiT, Athens 2015 Editors VickyKatsoni AnastasiaStratigea TechnologicalEducationalInstitute NationalTechnicalUniversityofAthens Athens,Greece Athens,Greece ISSN2198-7246 ISSN2198-7254 (electronic) SpringerProceedingsinBusinessandEconomics ISBN978-3-319-27527-7 ISBN978-3-319-27528-4 (eBook) DOI10.1007/978-3-319-27528-4 LibraryofCongressControlNumber:2016931324 SpringerChamHeidelbergNewYorkDordrechtLondon ©SpringerInternationalPublishingSwitzerland2016 Thisworkissubjecttocopyright.AllrightsarereservedbythePublisher,whetherthewholeorpartof the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilarmethodologynowknownorhereafterdeveloped. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publicationdoesnotimply,evenintheabsenceofaspecificstatement,thatsuchnamesareexempt fromtherelevantprotectivelawsandregulationsandthereforefreeforgeneraluse. Thepublisher,theauthorsandtheeditorsaresafetoassumethattheadviceandinformationinthis book are believed to be true and accurate at the date of publication. Neither the publisher nor the authors or the editors give a warranty, express or implied, with respect to the material contained hereinorforanyerrorsoromissionsthatmayhavebeenmade. Printedonacid-freepaper Springer International Publishing AG Switzerland is part of Springer Science+Business Media (www.springer.com) Preface Thecurrentbookistheoutcomeoftheeffortofmanypeople,whoparticipatedat the 2nd International Conference organized by the International Association of Cultural and Digital Tourism (IACuDiT) in Athens, May 21–24, 2015 http:// iacudit.org/Conference2015/. The theme of the Conference was on the ‘Forms and Norms of Tourism and Culture in the Age of Innovation’. The scope of the conferencewastogatherlatestdevelopmentsaroundseveralkeythemes,placingat the heart of the discussion the prominent goal of sustainable tourism, as a sector cross-cutting and interacting with cultural, environmental, economic, and social dimensions of our society. Towards this end, efforts were carried out for establishing a fruitful and challenging dialogue, understanding, and interaction among academicresearchers andscholars,tourismindustryprofessionals andkey practitioners,aswellasdecision-makers,inorderforknowledgeandexperiencesto be creatively shared and synergies to be created. Athens, with its long history of democraticdebate,wasanidealsettingforthisconference,andwereallythinkthat it provided a fitting opportunity for an open and productive discussion. In a globalized,digitalera,nationsseektoretainasenseofidentitythroughtheirvery uniqueculturesandhistory. The Conference was chaired by the International Association of Cultural and Digital Tourism (IACuDiT) and co-chaired by University of Greenwich—UK, Linnaeus University—Sweden, and National Technical University of Athens (NTUA)—Greece. The International Association of Cultural and Digital Tourism (IACuDiT) is a globalnetworkofpeople,projects,andeventsthatbearonawiderangeofissuesof concern and interest in cultural and digital tourism, in an era of major global v vi Preface changes.IACuDiTisanon-profitinternationalassociation,whichvaluescreative, ethical,andprogressiveaction,aimedattheimprovementofglobalhospitalityand tourism research on cultural and digital issues. IACuDiT brings together a wide rangeofacademicsandindustrypractitionersfromcultural,heritage,communica- tion, and innovational tourism backgrounds and interests. It mainly promotes and sponsors discussion, knowledge sharing, and close cooperation among scholars, researchers,policymakers,andtourismprofessionals.Itisbasedonthenotionthat: ‘Technologicalchangesdonotinfluencethemissionsofculturaltourismactorsin theareasofpromotionandproductdevelopment,butratherthemannerofcarrying them out.’ It provides its members with a timely, interactive, and international platform to meet, discuss, and debate cultural, heritage, and other tourism issues thatwillaffectthefuturedirectionofhospitalityandtourismresearchandpractice inadigitalandinnovationalera. The valuable contributions to the 2nd IACuDiT Conference have formed the content of the current book. This is the amalgam of a variety of contributors, including academic researchers and scholars, industry professionals, and government/quasi-government officials and other key industry practitioners, who willshareandhighlighttourismindustrytrendsandresearchgapsfromapragmatic andappliedperspective. On thisoccasion, we wouldfeel obliged toexpressoursincere gratitude tothe people and organizations for their contributions, help, and supportfor making the 2ndInternationalConferenceofIACuDiTareality.Wewouldalsoliketoexpress our sincere appreciation to all our Keynote speakers who have enriched our discussion and questioning around key themes of the conference. In this respect, wewouldliketoaddressoursincerethankstoZefiDimadama,DirectorGeneralof the ICBSS (International Centre for Black Sea Studies); Georgios Drakopoulos, Special Advisor to the Secretary General of the United Nations World Tourism Organization and Counsellor in the European Economic and Social Committee; Amitabh Upadhya Professor—Dean Skyline University College, University City Sharjah;andHilaryduCros,HonorarySeniorResearchFellow,UniversityofNew Brunswick,Canada. Wewouldliketohopethatthisconferencehasaddedsomevaluebysharingour knowledge and stepping a bit further interdisciplinary communication and under- standing, issues that are forming the cornerstone for indulging in future tourist sector’sdevelopments. Wewouldalsoliketothinkthatwehaveaddedsomevaluetotheintriguingand fascinatingissueoftourism,although we always keep inminditscomplexityand exposure to a range of unexpected and unpredictable factors (political, social, Preface vii economic,technological,environmental,etc.)thatareshapingitsfuture,afactthat waswonderfullyexpressedbyJohnSteinbeck’swords(NobelPrize,1962): Ajourneyislikemarriage. Thecertainwaytobewrongistothinkyoucontrolit. VickyKatsoni AnastasiaStratigea Athens,Greece June2015 ThiSisaFMBlankPage Editorial World Leaders meeting at two major summits, the United Nations Conference on Sustainable Development (Rio+20) and the G20 Summit in Mexico, agreed that tourismcanmakeanimportantcontributiontomanyoftheworld’smostpressing challenges,fromeconomicgrowthtoclimatechange,andrecognizedtourismasan economic powerhouse and contributor to all three pillars of sustainable develop- ment (economic, environmental, and social dimension). The above description is indicative of the role that tourist sector can play as a key driver of growth for the world economy, but also an important player for coping with current global challenges, taking into consideration the close interaction of the sector with the environmental and cultural resources of tourist destinations (Stratigea & Katsoni,2015). On the other hand, Chon and Olsen [9:213] state that ‘... today’s tourism environmentisincreasinglycompetitiveandcomplex...andtourismorganizations atthenational,stateandlocallevelsmustmakeestimatesaboutthewhatislikelyto happen in the future and decide how to adjust to future events’. This statement impliesaneedtoexploreglobalchallengesandthreatsoftheexternalenvironment andstructurefutureoptionsforeachsingletouristdestinationthatareadjustableto noticeableexternalsigns(Stratigea&Katsoni,2015). The key themes emerging from the above statements, namely the potential of tourismasakeydriver ofgrowth,the strong competitiveness faced bythe sector, and the emergence of new ICTs applications in tourism within a digitalized and highlyconnectedandinnovativeenvironment,wereexploredinthecontextofthe 2nd International Conference organized by the International Association of Cul- turalandDigitalTourismon‘FormsandNormsofTourismandCulturalintheAge of Innovation’. The Conference goal was to get more insight into the various aspectsoftheabovethemes,bycollectingdifferentviews,opinions,andpractical experiencesfromdifferentplacesoftheworldthroughthecreationofaninterdis- ciplinary platform of interaction among academia, policymakers, practitioners, tourismindustry,etc. ix

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This book focuses on cultural tourism as it develops into the second decade of the new millennium. It presents recent hospitality and tourism research findings from various sources, including academic researchers and scholars, industry professionals, government and quasi-government officials, and ot
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