Total Quality Management and its Impact on Establishing an Effective Learning Environment in Abu PDF
Preview Total Quality Management and its Impact on Establishing an Effective Learning Environment in Abu
United Arab Emirates University Scholarworks@UAEU Theses Electronic Theses and Dissertations 1-2012 Total Quality Management and its Impact on Establishing an Effective Learning Environment in Abu-Dhabi High Schools Mouza Saif Ghumail Saeed Al-Ketbi Follow this and additional works at:https://scholarworks.uaeu.ac.ae/all_theses Part of theEducational Leadership Commons Recommended Citation Saeed Al-Ketbi, Mouza Saif Ghumail, "Total Quality Management and its Impact on Establishing an Effective Learning Environment in Abu-Dhabi High Schools" (2012).Theses. 113. https://scholarworks.uaeu.ac.ae/all_theses/113 This Thesis is brought to you for free and open access by the Electronic Theses and Dissertations at Scholarworks@UAEU. It has been accepted for inclusion in Theses by an authorized administrator of Scholarworks@UAEU. For more information, please [email protected]. ), i IoJi4-! ;.sU I ILa J I YCLst.a � L.J Facultyo f nitAerda Ebm iraUtneisv ersity Education UnitAerdaE bm iraUtneisv ersity FacuolfEt dyu cation MastoefEr d ucaPtrioognr am TOTAQLU ALIMTAYN AGEMEANNTDI TISM PAOCNTE STABLIASNH ING EFFECTLIEVAER NIENNGV IRONMIENAN BTU -DHHAIBGISH C HOOLS By MouzaS aiGfh umaiSla eedA IK etbi A ThesiSsu bmittteod UniteAdr abE miratUensi versity InP artiFaull fillmoefnt th eR equirements Fort heD egreoef Masteorf E ducation EducatiLoenaadle rship January 2012 ,,OruJl � J.SUI u lJLoYiisulI� UJ).EU Facultyo f JnteidA raEbm iraUtnievsres ity Education UnitAerdaE bm iraUtneisv ersity FacuolfEt dyu cation MastoefEr d ucaPtrioognr am TOTAQLU AILYTM ANAGEMEANNTD I STI MPACOTN E STAIBHSLIGN ANE FFCETIEVL EARINGN ENVIRONIMNAE BNUT- ADBHIH IHG SCHOOLS By MOUZAS AIGFH UMAISLA EEADL -KETBI A ThesiSsu bmittteod UniteAdr abE mirates University In ParFtuilafli llomfet nhte R equirements Fort heD egreoef Master Eodfu cation EducatLieoandaelr ship Supervbiys ed Prof.,M ohamaAdb del-Dayem Janryu.a2 012 TOTAL QUALITY MANAGEMENT AND ITSI MPACTO N ESTABLISHING AN EFFECTIVEL EARNINGE NVIRONMENT INA BU-DHABIH IGHS CHOOLS Thesissu bmittienpd a rtifuallfi llmeonftt her equirements oft hem astedre greien (EducatiLoenaadle rship) ThesiA pprovebdy : 1. Prof. MohamAmbadde l-Dayem (Advis_or_) __ --.::...--l.... _ _ _ ------.e-=�.f.ps!:.�-- 2. Dr.A bdulramhanS aleAml N uimi (Member) - ---�=;--."����z>-P-7�=, 3. Dr.A liS aiAdI Kaabi (Member) .... ii TRACT B rhiess uoef q uail)t hag anieda lt nitnri eocney netaa rnsdh ap lcaetd heedu ciaotn )s teumn deorno glllgr eofrmT.h ih asur geedd uticoaniasnlt iitountt oi mprovteeh quailto)fe ducadteiivloeenrd. B asedn threle evaltnietr attuhrie .si tduedne)tdt i hfie maifnae turo'eiTso tQaula l)iM tanagem(eQTn t1 a)s w ella 't hfeea tuorfea sne ffcetiev laerninegn voinrmeTnQt .1p hiolpoh ayn di· ti mlpementianet diuocna ptorivoeint d he thretc iebaalc kogurn[do trh \iv oTrhke.p uprosoef tphaipswea rst oi vnesgtaitTeQ M prtacie cantdo e xaimeni sti mpacotnt hleae rinnegm i ornmeinnst e consdcahrloysio n AbuD habEim iartei.nU AE.T hipsa pfeocrus eosn t hleik nsb etwe(eTQnM )a nd the effcet\ienseo ft hlee airnnegn voinrmenItna. di ditont,h pia prpe orveisda d esrciption oft otqaualily t ine ducaFtuitorehnr.me o,tr hleti erraest huowhso wi cta bne S lldcucel ly imepmletnetdh rotuhglehae dsehriopfs chlosoT.h iissa mixedm ethosdt uudsyi an g Clll taemrp lseuv retyo c olcltde aatf ormb otha cdaemaincd iandsimtreas ttifa i fn( 34) chooiln t heree ducatzionoensab lu D habAiI,A ina ndW esteRrneg ioTnh.e intu rmenrtle eido na Likert-qsuecsiatolaneinedrw hicichnl dued thee lmeamieonnf t s effectilveeai rngn enviornmenatsws el al altlh kee cyo mponoefnT tQsM tyhe.To hre dataan aliynsvieosdl d vespctreiis vtiastt.Ti -ctsesitlste h rweleh aotnisihpb etweTeQnM and ltaehmei negn voinrmewnetr ee' maiendt horugahn aloyf v airs iaCnAcNeOA Y) I.n addiotnio,p en-eqnuedseitdor ne spownesrece at eogreidzi nc ommotneh metseh nt hey v.,e,'rceo pmutteodfi ndo ut ptehrec enatnatdgh feeer quceynT.h ep atriacnitprse's ponses iednitifedee lmenntesc eys sfoar rane ffecitev leairngn envoinrmenTth.ef nidgisn indaitcead s igcnainfiatpp laitcioofn TQM iDn haAbEbimu iart"ei" tcho mapriavte differneceisnt hteh reedeu catzionoensFa.Ul11 herem,ot rhdea trave ealtehdlea e rinng enivornmeinsetf f cetiev,a lownigt thh kee yfae uterst hadte tmeiernt hiCso.ne sqeuntly iii thries<; eaer tcahb liasc horeeradlt iboent wetehtnew o \ arbila.e T Q 1a nda ne ffectci \ learng ineimor nmnet. iv L\BLEO FC O,' ET.T IIII[ I ',\(,L............ . .. ..... . .. .\. ........ \/,PROV,\P[A t,1 ............. .. .. ... .. ...... .............. ....H ... ""'" .....i.l. ..... \B'>IR,\CI.. ................................. I\BIIOJ-CO Il lS . •• • ....•••••••••••••.•.••••..•.•.•••••••••• ..•••••..•••••••1• 1\ ............. .........•..• ..............\. .. I\I(S"I 0 O1·W I A[B I[ 1S OJ(, \lSl ............... ............ ................ .................• ....•..•••..• .......•... ................ .. .... ..... ...................•...••.. .. .\.l1 .'\. .. J)DIl e\11 0" ..\. 'hapter Page I rROD' TIO 1. Backogurnd ... .......... .. ....... . .. ............. . .... . ............... ....... .. . .... ........ ......1... .. ... ,t amteenotft hPeor ble.m. .....................................................................................3.. . .. ReseaQruecshitn s. ...........................................................................................4..... ... ..... . Obejct"ieo \ft hetl ld) ..... ..... ....................................................................5.. .. . ......... copoeft hSet ud) ...................................................................................................5 .. igfniic anftc hcet u d) . ........ .... ......... ..... ... ...... ..............................".... ..6.... .... ..... .. Puprosoert het ud) ............................................................................................................7.. MaiTne rimonlgoise ...... . .. .... ........... .......... . ........... . ....................7..... . ........ ..... .... Perviou st.u. die .. .................................................................................................9..... ........ .................... 11R.E VIWE OFL ITERATURE... .................................................................................................J 9 TotQaulai )ltM anagmeenatn dIs tI mpleemnttiaonfosr chooLlea deir.sp....h ...............1. .9 TotQallli )atM lanaegmen:tV ariPeedr spveecs. t. ..i.. ............................. .............................. 19 TheD e\'eloopfQm uaelnyita t sa C oncte....p.. .. ............................................................2. 3 Qlli)atG luru..s... ..... ...... ..........................................................................................................2. 4 Denlign 24 ............................................................................................................................................. Shehwm1... ....................... ........... ...................................................................................................2 5 Jruan............. ............... ........ .......... ................ ......................................................2......6.... ........... ... Demnig' poitn.s. ........2.. 7.. ..... 1 � TotQaula )l·I\. ialtngaemenatn d uEcdiaotn.. ... ............................................................3...]... ......... Learinng Eonnvmiern.t 37 .... ..... ......................................... ............................................................ Featuorfae nEs ff eci't\eL earnignE nvoilr1mt..e.....n.......... ................................................................ 41 IIIIE.T OHDOLOG...Y... .................................................................................................................... 4� Itnorduicot.n..... . ...................................................................................................4..4.. ............... Desiogftn h e t..u....d....).... ............................................................................................... 44 Pairctainp.t.s............ ......... .......................................... .................... ..........4....5... ............ ......... .......... ........ v TheP oputliaofnt hSet ud.y.. .......................... . 45 . ,ampl.e. ........ . _• • • 0. ................................... . 47 Isntrutm e..n....................................................... ..... .... .... 48 . ....... ........ . ..................... Valyi dit ......... ..... .... .5.0 ...... ................... ....................... .. Relaibliyi t . . ..... ... . .50 ................................. ................ DatCao llceti.on. ......... ......... . ... . .51 ............ .. ....... ....................... .... .......... ............ .......... " ...- , .. . DatAan aliys.. .. .. .. . . ... .5.1 . ... .......... .............. .... ... .. . . .. ....... . ... ........ .. ... ............. D DI C ..... 5..3. . FDII G 10 ............................................................. DemoagprhIinocfr mataiboontu htPe a triacnitp..s .... ... 53 ........................................ ..... FrisRte e ahrQ cuest.i o.n................ ...... . ... .... ...... ........... . .... .......5..4 .. ,e conRde sehaQ rucet i.o.n............................. .......... ........................ ...... ...... ... .... . .......6. 3. .. ThidrR ee arch toQinu.e. .......................... .... .. ............. ............... .... ..... .. ......... .... ........ . .6 6 FoutrhR eseaQrucetho i .n .. ... .. .. . . ....69 . ................. ............... .......................... . . .................. FftihR ee arQcuhe tiso.n....... .. ....................... .............................. .. ....... .... ......7...2... ...... ................ ThOe pen-eQnudeesdt. ..i. .o...n...................... ....... ................................... .. ............ . ........7....4.. . ... Th FrisOtp en-eedQn udseti.o...n.. ... ............ ............................ ....... ..................... .4../ .... .. Thee coOnpde n-eQnudeeisdot n... .......... ..... ..................................................7.. .6. . U 1MARY,CO NCLUSNI AOND RECOMMENDATION ....... ....... 78 .. ............ .... ... unU1a1rayn Cdo nucsli.on.. ..... . .... .... . .. .. 78 ........... .......................... ............. ........ ... . . .......... RecU1o1lne1diantos................................. ...... .................... . .............................. ........ ...8.....0.. ..... .................... 82 REFEER CE. ...................................................................................................................................... ... PPE DICE.... ........................................................................................................... ... '.".. .....9 .0 vi 'Ja bl2Je \ laen\.1 t ilna .S taanrdDde i\a t(inIo tni tuptrionggr aomfme edu ciaotann d seril m prcom\c )n.. t.............................................'." . .....................6...1 .. .... Tab2l2e1 eaMne.di a&n tandtD leai\ra t(iEnodnr ewairgno dnt hbeas iosfp rice alo).n. ..e.......................................................................... ............6 ..2.. . rab2l"e\ lea1ne.d i& a. tna ntdDla eri\a nt( iT arnosrnf1iaotin e veI)d')'bjoso b) ...........................................................................................'".. .6.2.. . . rab2l-+cL earninEgm iornmeOnnte a-mpltea ti...s..t..i..c.. ......................6..5. Tab2l5eL eairnnEgn voinremnt -OanmepTlees. . t..........................6...5.... . ...... Tab2l6eT QI\D1e c ripttiavtteii. c. .s.... ..................................................6 6 Tab_l7eT Q 1 (O V )T et s Boetfw e n-ujbcets[e fct.s 67 . ......................... Tab_l8eT Q 1 Posltol cT es(tZso n1elu itpCloem aprisons.) ... 08 ......... .... . ......... Tab2l9eT QMH omoegneousu bset . .. 69 .................................................... Tabl3e0 L earniEnmg iron(mAe OnVtA )T esotfsB eteve-n-jSeucbEtffsec ts. . 70 . ............. Tab"l 1el eanrngei nivornmeDnetcs rtiipsvtea ttiZico ne . 70 ............... .................. Tab"'l2eL eairnnEgn voilrUnPeont Ht ocT es(tZso nMeut lipCloema prsions) 71 ......... Tab3le3L e aminegni vornmeHnotmo genuesou bsets . 71 ................................... Tab3l4e C orrealtiboent weLeeanrn inEgni ornmeanntdT QM (ctoannoscfyp urpose, newp hislohopy.b ulidgi qnuailt. improvteh es ystem, pwroirmdkaesn hoiafpn d faer) 72 .................................................................................................. Tab3l5eCo rrlaetiboent weLeeanrn inEgnv iornmeanntTd Q M( nehantceea mwork, sbusiutttleae dsehrip, tielna edsetriispth.u trsaeli-fnipimornvge.m eanntd tarn[ onnatio.n) . ,. ".. .,.. . ..,.. ......,.... .. ...... ,...., . .. .....7.3. .............. ... .............. Tab3l6eF erqeunco ft hRee p onsoents h fiesr to peqnue stion . 74 ........................... Tab3l7eF erquenocfy tR hees ponosnte hsfer i sotp eqnue stion. .... 76 .......... ............ viii .C\K OWLEGDE\El T� \II)sn'ic ee arpprieactgioocn mtyoc ommtitemee mebrasn de spiealclyt.om y adi\o rP rof1.0 hmaamd bduyledmf org uiindga.dv isidnicg u.s ign ando ffering sugegsiton\si\ tphr eo sfionkanl',ol \degean d eisaplfe!orch) i psa tieanncde c\ha\cirhe kt;pmte g oitnhgr otuhgjihuos rn ey. Joign tihnia tesrp rogr\avmaa sno pptouryn tibtagtud iedm et ok nomwo re abolueta irnntgeh oyr andi ptr oievddm ew itcho nceopnvt asul ess,u cahsl aedebrisipn eduicaotnI. ucl ndo tb avuen dergtohnijeuso rn ye withotubtep emrissino ofD r. bdulhlA alK lJansbhaain,td h rece ommetnidooanfD rK.J m'aih IM azoruI.a peprctiea alml) i ntu r tor\ VhIho a e h atdeh p lae urteow orwki tMhy.a pepcritaoina losg eetso allo fm yc oohtrst,h eo w hob arecdls aseised,a asn ds oicablo urtsh awtil lno bte frogtoten. Thec omplento ifto htih ewsoiusl d hnaovotec cruerwdi otuhtth per ayaenrtdsh e uppto;ro fm ) familmye mebrsm.y wokr'sc olalgeueasn dm y firnedsT.he ir unedrstiagnn odfm ya bsenicnte h elieir.fa ndte hiern ocuragemmaednteth iusrn ejyo pos ible. LatslIyw oullkdie t ot hka tnheow sboh eeldpm et oc onstervuuacalttd,esi .t ribute thqeue sitonnea.ai lorst oc olcltae nadn aelsy sdtahteSa p.ei catlh anfkorts h eot sootkh e tiemt or eives improavneed d miytw riting. 1ayIbh ea vneo tth anykoeeudn oubguhItt mla ppriteaeyc oaun tdh seu popryto u gavmee . ThanTkos of All YOll!!! ix
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